Empowering ISPs: The Broadband Blog for Growth and Innovation

Your go-to resource for the latest trends, best practices, and expert insights to help your ISP thrive. Stay ahead with tips on network optimization, customer experience, and more!.

Empowering ISPs: The Broadband Blog for Growth and Innovation

Your go-to resource for the latest trends, best practices, and expert insights to help your ISP thrive. Stay ahead with tips on network optimization, customer experience, and more!.

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2 min read

How to Craft Effective Canned Replies: A Guide for Support Teams

Canned replies, or predefined responses, are an invaluable tool for support teams aiming to provide quick and accurate responses to frequently asked questions. This blog will walk you through crafting effective canned replies, ensuring that your...

2 min read

Advantages of Mobile Technology in Inventory Tracking

Implementing mobile technology to track inventory adds a layer of agility and accessibility to managing inventory from service vehicles to the...

1 min read

New Feature: sonarPay Disbursements

January 16th, 2024 We are excited to announce the arrival of the Disbursement Dashboard and the complementary sonarPay Disbursement Report to Sonar!...

2 min read

Sonar Software Announces New CTO, Steve Shillingsburg

CHICAGO, Jan. 16, 2024 /PRNewswire/ — Sonar Software, an award-winning BSS and OSS solution for internet service providers, is excited to announce...

1 min read

Top Field Service Metrics Fiber Providers Should Be Tracking

As a Fiber Internet Service Provider, it is imperative to stay up-to-date on your company’s key performance indicators (KPIs), which serve as...

2 min read

Optimizing Revenue Streams in Fiber Networks

As subscribers increasingly depend on seamless and high-speed internet connectivity, fiber service providers find themselves navigating a complex...

Product Update: Auth0 Integration

January 5th, 2024 We’re excited to share that our Auth0 integration now includes Active Directory and SAML as additional authentication options! This...

3 min read

Essential Tech Stack for Fiber Providers in 2024

When starting your ISP, your initial focus may have been around the technological requirements essential for delivering services to customers....

2 min read

Strategies for Empowering Customers Through Tickets

Providing subscribers with various service ticketing options not only streamlines issue resolution but also cultivates a more positive and empowered...

2 min read

Importance of Data Analytics for Fiber Internet Providers

As the demand for seamless connectivity reaches new heights, Fiber providers are navigating a complex network of challenges and opportunities. Data...

3 min read

8 Ways To Improve Subscriber Experience

The quality of service delivered directly influences not only the satisfaction of individual subscribers but also profoundly impacts the overall...

2 min read

Cost Analysis: In-House vs. Outsourced Field Service

Field operations play a pivotal role in an ISP, serving as the backbone that ensures the seamless delivery of services to customers. Field...

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Streamline Customer Support: The Power of Sonar’s Ticketing Platform

Telecommunication providers face a myriad of challenges in delivering exceptional customer support, ranging from escalating service demands to...

2 min read

Key Metrics When Outsourcing Customer Service

Key performance metrics play a pivotal role for Internet Service Providers, providing crucial insights into the effectiveness and efficiency of...

2 min read

Diving Into Data: Sonar’s Inventory Insights

As businesses strive for efficiency and cost-effectiveness, understanding the role of inventory becomes paramount. From optimizing resource...

2 min read

Customer Retention in 2024: Strategies for Keeping Subscribers Happy

As technology evolves at a relentless pace, internet service providers find themselves in a perpetual juggling act—simultaneously acquiring new...

3 min read

Creative Customer Experience Strategies for Service Providers

As the demand for personalized services escalates, the role of customer experience strategies becomes increasingly pivotal. In this blog, we will...

3 min read

Improve Your Purchase Order Cycle Within Sonar

The efficiency of purchase order cycles stands as a critical factor in sustaining operational agility and competitiveness. As telecom providers...

2 min read

Using Historical Data for Network Optimization

As internet service providers strive for efficiency, resilience, and superior performance, the role of historical data in network optimization cannot...

1 min read

Managing Network Congestion

The internet has become an essential part of our daily lives. From remote work to streaming entertainment and staying connected with loved ones, a...

2 min read

Connecting With Ease: Sonar’s Mass Message Tool

Connecting with your audience, whether they are customers, clients, or members of your organization, is a fundamental element of any thriving...

2 min read

Sonar Software Appoints Ray Bixler as CEO

FRISCO, Texas, Nov. 14, 2023 /PRNewswire/ — Sonar Software is pleased to announce the appointment of Ray Bixler as its new Chief Executive Officer....