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In the competitive world of broadband, the battle to retain customers is just as important as acquiring new ones; this is where win-back campaigns come into play. These strategic initiatives aim to re-engage former customers, enticing them to return...
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Field operations managers play an integral role in ensuring an ISP’s success as they oversee field technicians, manage field operations, and improve...
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Telecommunication is one of the fastest-growing industries in the world. Over the last decade, the global telecommunications market has seen a...
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Canned replies, or predefined responses, are an invaluable tool for support teams aiming to provide quick and accurate responses to frequently asked...
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Implementing mobile technology to track inventory adds a layer of agility and accessibility to managing inventory from service vehicles to the...
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January 16th, 2024 We are excited to announce the arrival of the Disbursement Dashboard and the complementary sonarPay Disbursement Report to Sonar!...
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CHICAGO, Jan. 16, 2024 /PRNewswire/ — Sonar Software, an award-winning BSS and OSS solution for internet service providers, is excited to announce...
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As a Fiber Internet Service Provider, it is imperative to stay up-to-date on your company’s key performance indicators (KPIs), which serve as...
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As subscribers increasingly depend on seamless and high-speed internet connectivity, fiber service providers find themselves navigating a complex...
January 5th, 2024 We’re excited to share that our Auth0 integration now includes Active Directory and SAML as additional authentication options! This...
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When starting your ISP, your initial focus may have been around the technological requirements essential for delivering services to customers....
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Providing subscribers with various service ticketing options not only streamlines issue resolution but also cultivates a more positive and empowered...
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As the demand for seamless connectivity reaches new heights, Fiber providers are navigating a complex network of challenges and opportunities. Data...
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The quality of service delivered directly influences not only the satisfaction of individual subscribers but also profoundly impacts the overall...
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Field operations play a pivotal role in an ISP, serving as the backbone that ensures the seamless delivery of services to customers. Field...
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Telecommunication providers face a myriad of challenges in delivering exceptional customer support, ranging from escalating service demands to...
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Key performance metrics play a pivotal role for Internet Service Providers, providing crucial insights into the effectiveness and efficiency of...
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As businesses strive for efficiency and cost-effectiveness, understanding the role of inventory becomes paramount. From optimizing resource...
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As technology evolves at a relentless pace, internet service providers find themselves in a perpetual juggling act—simultaneously acquiring new...
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As the demand for personalized services escalates, the role of customer experience strategies becomes increasingly pivotal. In this blog, we will...
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The efficiency of purchase order cycles stands as a critical factor in sustaining operational agility and competitiveness. As telecom providers...
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As internet service providers strive for efficiency, resilience, and superior performance, the role of historical data in network optimization cannot...
