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Field service dispatch is where the rubber meets the road – it’s the crucial process that directly impacts how customers experience your brand. This blog will discuss strategies specifically for ISPs to enhance field service dispatch and elevate...
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Embracing technology can transform how ISPs connect with their customers. With the right tools and strategies, ISPs can move beyond simply managing...
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The deployment and maintenance of fiber infrastructure entail significant financial investments. Effective cost management plays a role in any ISP...
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In a hyper-connected world, a reliable internet connection is not just a convenience—it’s a necessity. Whether it’s for work, entertainment, or...
March 20, 2024 🎉 We’re thrilled to introduce our latest feature: Billing Quiet Hours 🕒 Within the Billing Communications Delay section, you can now...
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Your customers are the lifeblood of your business, fueling its growth and success. Without them, your revenue stream would run dry. Ensuring their...
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The Sonar team was in Oklahoma City, Oklahoma from March 4th – 7th exhibiting at the 2024 WISPAMERICA conference. This show brought over 1,500 people...
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Artificial Intelligence (AI) stands as a beacon of transformation across industries, reshaping traditional business models and fueling unprecedented...
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The rivalry between fixed wireless and fiber providers has been a longstanding debate. Each technology comes with its own set of advantages and...
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February 13th, 2024 Unlock a new era of precision and efficiency with Sonar’s newest feature: Anchor & Linked Serviceable Addresses. Building upon...
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February 7th, 2024 We are excited to be deploying our new Outbound SMS feature! This is part 2 of the earlier Outbound SMS project which went live in...
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In the competitive world of broadband, the battle to retain customers is just as important as acquiring new ones; this is where win-back campaigns...
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Field operations managers play an integral role in ensuring an ISP’s success as they oversee field technicians, manage field operations, and improve...
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Telecommunication is one of the fastest-growing industries in the world. Over the last decade, the global telecommunications market has seen a...
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Canned replies, or predefined responses, are an invaluable tool for support teams aiming to provide quick and accurate responses to frequently asked...
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Implementing mobile technology to track inventory adds a layer of agility and accessibility to managing inventory from service vehicles to the...
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January 16th, 2024 We are excited to announce the arrival of the Disbursement Dashboard and the complementary sonarPay Disbursement Report to Sonar!...
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CHICAGO, Jan. 16, 2024 /PRNewswire/ — Sonar Software, an award-winning BSS and OSS solution for internet service providers, is excited to announce...
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As a Fiber Internet Service Provider, it is imperative to stay up-to-date on your company’s key performance indicators (KPIs), which serve as...
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As subscribers increasingly depend on seamless and high-speed internet connectivity, fiber service providers find themselves navigating a complex...
January 5th, 2024 We’re excited to share that our Auth0 integration now includes Active Directory and SAML as additional authentication options! This...
3 min read
When starting your ISP, your initial focus may have been around the technological requirements essential for delivering services to customers....
