Empowering ISPs: The Broadband Blog for Growth and Innovation

Your go-to resource for the latest trends, best practices, and expert insights to help your ISP thrive. Stay ahead with tips on network optimization, customer experience, and more!.

Empowering ISPs: The Broadband Blog for Growth and Innovation

Your go-to resource for the latest trends, best practices, and expert insights to help your ISP thrive. Stay ahead with tips on network optimization, customer experience, and more!.

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New Feature: Billing Quiet Hours

March 20, 2024 🎉 We’re thrilled to introduce our latest feature: Billing Quiet Hours 🕒 Within the Billing Communications Delay section, you can now designate a specific timeframe to halt the delivery of messages to your customers. To read more...

2 min read

Unlocking Efficiency: Best Practices for Prioritizing Support Tickets

Your customers are the lifeblood of your business, fueling its growth and success. Without them, your revenue stream would run dry. Ensuring their...

2 min read

WISPAMERICA 2024 RECAP

The Sonar team was in Oklahoma City, Oklahoma from March 4th – 7th exhibiting at the 2024 WISPAMERICA conference. This show brought over 1,500 people...

2 min read

7 Ways Internet Service Providers Can Leverage ChatGPT

Artificial Intelligence (AI) stands as a beacon of transformation across industries, reshaping traditional business models and fueling unprecedented...

2 min read

The Battle for Bandwidth

The rivalry between fixed wireless and fiber providers has been a longstanding debate. Each technology comes with its own set of advantages and...

1 min read

New Feature: Anchor & Linked Serviceable Addresses

February 13th, 2024 Unlock a new era of precision and efficiency with Sonar’s newest feature: Anchor & Linked Serviceable Addresses. Building upon...

1 min read

New Feature: Outbound SMS

February 7th, 2024 We are excited to be deploying our new Outbound SMS feature! This is part 2 of the earlier Outbound SMS project which went live in...

2 min read

Turning Churn into Return: A Guide to Win-Back Campaigns

In the competitive world of broadband, the battle to retain customers is just as important as acquiring new ones; this is where win-back campaigns...

3 min read

5 Business Intelligence Reports for Field Operations Managers

Field operations managers play an integral role in ensuring an ISP’s success as they oversee field technicians, manage field operations, and improve...

4 min read

7 Ways Internet Service Providers Can Combat Inflation

Telecommunication is one of the fastest-growing industries in the world. Over the last decade, the global telecommunications market has seen a...

2 min read

How to Craft Effective Canned Replies: A Guide for Support Teams

Canned replies, or predefined responses, are an invaluable tool for support teams aiming to provide quick and accurate responses to frequently asked...

2 min read

Advantages of Mobile Technology in Inventory Tracking

Implementing mobile technology to track inventory adds a layer of agility and accessibility to managing inventory from service vehicles to the...

1 min read

New Feature: sonarPay Disbursements

January 16th, 2024 We are excited to announce the arrival of the Disbursement Dashboard and the complementary sonarPay Disbursement Report to Sonar!...

2 min read

Sonar Software Announces New CTO, Steve Shillingsburg

CHICAGO, Jan. 16, 2024 /PRNewswire/ — Sonar Software, an award-winning BSS and OSS solution for internet service providers, is excited to announce...

1 min read

Top Field Service Metrics Fiber Providers Should Be Tracking

As a Fiber Internet Service Provider, it is imperative to stay up-to-date on your company’s key performance indicators (KPIs), which serve as...

2 min read

Optimizing Revenue Streams in Fiber Networks

As subscribers increasingly depend on seamless and high-speed internet connectivity, fiber service providers find themselves navigating a complex...

Product Update: Auth0 Integration

January 5th, 2024 We’re excited to share that our Auth0 integration now includes Active Directory and SAML as additional authentication options! This...

3 min read

Essential Tech Stack for Fiber Providers in 2024

When starting your ISP, your initial focus may have been around the technological requirements essential for delivering services to customers....

2 min read

Strategies for Empowering Customers Through Tickets

Providing subscribers with various service ticketing options not only streamlines issue resolution but also cultivates a more positive and empowered...

2 min read

Importance of Data Analytics for Fiber Internet Providers

As the demand for seamless connectivity reaches new heights, Fiber providers are navigating a complex network of challenges and opportunities. Data...

3 min read

8 Ways To Improve Subscriber Experience

The quality of service delivered directly influences not only the satisfaction of individual subscribers but also profoundly impacts the overall...

2 min read

Cost Analysis: In-House vs. Outsourced Field Service

Field operations play a pivotal role in an ISP, serving as the backbone that ensures the seamless delivery of services to customers. Field...