3 min read
Madeline Hanna: May 14, 2025
In the broadband industry, Net Promoter Scores (NPS) are rarely pretty—but that doesn’t mean they’re not powerful. What matters most is how you interpret and apply them.
2 min read
Ella Pratti: May 12, 2025
The broadband space is no stranger to big promises. From fiber rollouts to network automation, we’ve seen our fair share of “next big things.” But...
1 min read
Rick Seemann: May 6, 2025
On May 8, 2025, Sonar Software will host Broadband Integration Day, a one-day virtual event designed to spotlight the technology ecosystem shaping...
1 min read
Rick Seemann: Apr 29, 2025
April 29, 2025 We’re excited to announce a new feature that brings greater transparency to your account setup: you can now directly tie a specific...
2 min read
Georgette Lopez-Aguado: Apr 24, 2025
As someone who works closely with ISPs every day, I’ve seen firsthand how overwhelming tax compliance can become—especially as providers grow, expand...
2 min read
Rick Seemann: Apr 23, 2025
For Internet Service Providers (ISPs), operational efficiency isn't a luxury, it's the backbone of sustainable growth. As your subscriber base grows...
1 min read
Rick Seemann: Apr 17, 2025
April 15, 2025 We’re excited to announce a small but powerful update to custom links in Sonar—designed to give your team even more flexibility and...
2 min read
Rick Seemann: Apr 15, 2025
Hey broadband innovators—Sonar’s Q1 2025 product updates are here, and they’re all about empowering ISPs to simplify operations, unlock deeper...
2 min read
Ella Pratti: Apr 11, 2025
Imagine you’re in a high-stakes race where everyone around you is speeding ahead in fully loaded jets, and you’re still pedaling a bike. That’s where...
2 min read
Georgette Lopez-Aguado: Apr 7, 2025
If you’re managing operations at an ISP, chances are you’re balancing two big priorities: keeping costs under control and preparing your business to...
2 min read
Mark Johnson: Apr 4, 2025
Staying financially agile in a capital-intensive industry like telecommunications is no easy task. For Internet Service Providers (ISPs), CFOs are...
1 min read
Rick Seemann: Apr 3, 2025
April 3, 2025 We’re excited to announce that our Calix integration now fully supports multi-company provisioning, making it easier than ever to...
2 min read
Georgette Lopez-Aguado: Apr 2, 2025
As ISPs grow and acquire new subscribers, the challenge of scaling customer support without proportionally increasing headcount becomes more urgent....
3 min read
Steph Reck: Apr 1, 2025
I’m Steph, Sonar Software’s new VP of Sales and Partnerships. Just weeks into the role, I had the incredible opportunity to represent Sonar at...
1 min read
Rick Seemann: Mar 31, 2025
March 31, 2025 We’ve introduced a new sonarPay Monthly Statement to improve how you reconcile payments and monitor cash flow. What’s New: Simplified...
3 min read
Georgette Lopez-Aguado: Mar 28, 2025
What makes a broadband provider stand out in a saturated market? For Clearnetworx and 360 Broadband, the answer is simple but powerful: relentless...
2 min read
Justin Graham: Mar 26, 2025
Broadband is no longer a luxury, it’s the backbone of daily life. And as customer expectations evolve, so must the way ISPs operate. In 2025,...
1 min read
Taneil Currie: Mar 24, 2025
Today marks the beginning of Broadband Appreciation Week, officially proclaimed by Oklahoma Governor J. Kevin Stitt. In his proclamation, Governor...
2 min read
Georgette Lopez-Aguado: Mar 23, 2025
For Internet Service Providers (ISPs), customer support is mission-critical—but high volumes of support tickets can drain resources, slow down...
2 min read
Rick Seemann: Mar 17, 2025
Community Engagement Strategies for Broadband Providers: Building Trust and Adoption As broadband providers expand their networks into underserved...
1 min read
Rick Seemann: Mar 12, 2025
March 12th, 2025 We’ve redesigned the Sonar menu to improve navigation, organization, and usability. What’s New: Customizable Menu Size – Collapse...
2 min read
Georgette Lopez-Aguado: Mar 10, 2025
Balancing operational costs while maintaining high-quality service is a constant challenge for Internet Service Providers. Manual processes drain...
.png?width=5766&height=1528&name=Sonar%20Logo%20-%20Black%20(Transparent).png "Sonar Logo - Black (Transparent)")
