March 20, 2024 🎉 We’re thrilled to introduce our latest feature: Billing Quiet Hours 🕒 Within the Billing Communications Delay section, you can now designate a specific timeframe to halt the delivery of messages to your customers. To read more...
2 min read
Your customers are the lifeblood of your business, fueling its growth and success. Without them, your revenue stream would run dry. Ensuring their...
2 min read
The Sonar team was in Oklahoma City, Oklahoma from March 4th – 7th exhibiting at the 2024 WISPAMERICA conference. This show brought over 1,500 people...
2 min read
Artificial Intelligence (AI) stands as a beacon of transformation across industries, reshaping traditional business models and fueling unprecedented...
2 min read
The rivalry between fixed wireless and fiber providers has been a longstanding debate. Each technology comes with its own set of advantages and...
1 min read
February 13th, 2024 Unlock a new era of precision and efficiency with Sonar’s newest feature: Anchor & Linked Serviceable Addresses. Building upon...
1 min read
February 7th, 2024 We are excited to be deploying our new Outbound SMS feature! This is part 2 of the earlier Outbound SMS project which went live in...
2 min read
In the competitive world of broadband, the battle to retain customers is just as important as acquiring new ones; this is where win-back campaigns...
3 min read
Field operations managers play an integral role in ensuring an ISP’s success as they oversee field technicians, manage field operations, and improve...
4 min read
Telecommunication is one of the fastest-growing industries in the world. Over the last decade, the global telecommunications market has seen a...
2 min read
Canned replies, or predefined responses, are an invaluable tool for support teams aiming to provide quick and accurate responses to frequently asked...
2 min read
Implementing mobile technology to track inventory adds a layer of agility and accessibility to managing inventory from service vehicles to the...
1 min read
January 16th, 2024 We are excited to announce the arrival of the Disbursement Dashboard and the complementary sonarPay Disbursement Report to Sonar!...
2 min read
CHICAGO, Jan. 16, 2024 /PRNewswire/ — Sonar Software, an award-winning BSS and OSS solution for internet service providers, is excited to announce...
1 min read
As a Fiber Internet Service Provider, it is imperative to stay up-to-date on your company’s key performance indicators (KPIs), which serve as...
2 min read
As subscribers increasingly depend on seamless and high-speed internet connectivity, fiber service providers find themselves navigating a complex...
January 5th, 2024 We’re excited to share that our Auth0 integration now includes Active Directory and SAML as additional authentication options! This...
3 min read
When starting your ISP, your initial focus may have been around the technological requirements essential for delivering services to customers....
2 min read
Providing subscribers with various service ticketing options not only streamlines issue resolution but also cultivates a more positive and empowered...
2 min read
As the demand for seamless connectivity reaches new heights, Fiber providers are navigating a complex network of challenges and opportunities. Data...
3 min read
The quality of service delivered directly influences not only the satisfaction of individual subscribers but also profoundly impacts the overall...
2 min read
Field operations play a pivotal role in an ISP, serving as the backbone that ensures the seamless delivery of services to customers. Field...
