Justin Graham

1 min read

Keep Your Ticket Queues Clean With Sonar’s Spam Filtering

Picture of Justin Graham Justin Graham: Dec 16, 2025

Support teams work best when they can focus on real customer needs. When ticket queues fill up with junk messages, bot submissions, and unwanted email, it slows everything down. It also makes it harder to spot the issues that matter most. Sonar’s...

Customer Support Sonar Features

2 min read

Unified Insights, Smarter Networks: How Sonar + Preseem Help ISPs Scale Smarter

Picture of Justin Graham Justin Graham: Nov 10, 2025

As broadband providers grow, their networks become more complex. Managing multiple access technologies, monitoring subscriber performance, and...

Integrations Network Monitoring QoE

2 min read

How AI Predicts Churn Before It Happens: A Smarter Way to Retain Subscribers

Picture of Justin Graham Justin Graham: Oct 20, 2025

When it comes to reducing churn, too many broadband providers feel like they’re flying blind. You see the numbers at the end of the month, but by...

Customer Experience Artificial Intelligence

1 min read

How 360 Broadband Turned Data into a Growth Engine with Sonar DataConnect

Picture of Justin Graham Justin Graham: Jun 6, 2025

The Problem: Data Everywhere, Insights Nowhere If you’re an ISP leader, you know the drill. Your data lives in a dozen systems, billing, CRM,...

Sonar Features

2 min read

Broadband Customer Experience Trends: What Matters in 2025

Picture of Justin Graham Justin Graham: Mar 26, 2025

Broadband is no longer a luxury, it’s the backbone of daily life. And as customer expectations evolve, so must the way ISPs operate. In 2025,...

Customer Experience