2 min read
Broadband is no longer a luxury, it’s the backbone of daily life. And as customer expectations evolve, so must the way ISPs operate. In 2025, exceptional customer experience isn’t just a differentiator, it’s a growth strategy. For ISPs focused on...
1 min read
Today marks the beginning of Broadband Appreciation Week, officially proclaimed by Oklahoma Governor J. Kevin Stitt. In his proclamation, Governor...
2 min read
For Internet Service Providers (ISPs), customer support is mission-critical—but high volumes of support tickets can drain resources, slow down...
2 min read
Community Engagement Strategies for Broadband Providers: Building Trust and Adoption As broadband providers expand their networks into underserved...
1 min read
March 12th, 2025 We’ve redesigned the Sonar menu to improve navigation, organization, and usability. What’s New: Customizable Menu Size – Collapse...
2 min read
Balancing operational costs while maintaining high-quality service is a constant challenge for Internet Service Providers. Manual processes drain...
March 6th, 2025 We’re excited to introduce our new GPS Integration, Geotab. We’re expanding our GPS tracking options! Sonar now integrates with...
2 min read
Scaling an ISP is an exciting but complex challenge. With growth comes new customers, expanded infrastructure, and increased operational demands....
1 min read
March 3rd, 2025 We’re excited to introduce Sonar DataConnect—a premium feature that gives you direct, secure access to your Sonar data within our...
1 min read
February 26th, 2025 We’re excited to introduce the Account Archives feature—designed to give you more control over inactive accounts while keeping...
2 min read
Government broadband funding, like the BEAD program, is a critical step in closing the digital divide. But with funding comes responsibility—accurate...
1 min read
FRISCO, Texas, February 20, 2025 – Sonar Software, a leading provider of billing and operational software for Internet Service Providers (ISPs), is...
1 min read
February 19th, 2025 We’re excited to introduce Segmentable Inventory, a major enhancement to Sonar’s inventory management system. Designed for ISPs...
4 min read
Government broadband funding programs, like the Broadband Equity, Access, and Deployment (BEAD) program, present ISPs with a massive opportunity to...
1 min read
Implementing BEAD-funded projects presents unique challenges. Identifying and addressing these early can make the difference between success and...
1 min read
Managing BEAD funding after an award is not just about deploying broadband infrastructure—it’s about maintaining trust and accountability....
2 min read
Mergers and acquisitions (M&A) are becoming more and more of a common occurrence in the telecommunications industry. During my seven years at Sonar,...
2 min read
Watch the latest Behind The Blog Episode or keep reading to learn more about how Sonar + Actifai are challenging the norm of how broadband providers...
3 min read
Network outages and disruptions are a fact of life in the interconnected world. When internet service goes down, it's not just an inconvenience – it...
2 min read
Incoming tickets can be overwhelming, and in times of high volume, it can be difficult to prioritize which ones are most urgent. There are several...
3 min read
Customer satisfaction is the driving force behind increasing revenue. For some industries, a small increase to client satisfaction can result in...
1 min read
Creating a broadband network with BEAD funds is a significant achievement, but sustaining it requires thoughtful planning and ongoing effort. Here’s...
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