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BEAD, billing, network ops, customer success. Written by people who run ISPs.

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456 articles

A person seated by a window reading a printed copy of the Sonar M&A Transition Playbook for Broadband Operators.

Featured

Industry insight

Broadband M&A Integration: What Changes When the Deal Closes (and What Can't)

Most broadband acquisitions don't fall apart in the boardroom, they wobble in the quarter after close. What the first 90 days after an ISP acquisition actually demand across billing, churn, network, and field operations.

August 18, 20266 min readRead

02AI

AI for ISP Board Reports: Get Your Saturdays Back

Writing the board report eats a Tier 2 or Tier 3 ISP operator's weekend. Here is how to use AI to turn numbers you already track into a first draft.

Jun 10, 2026 · 5 minRead

03Customer Experience

ISP Field Tech Onboarding Guide: How to Capture 7 Years of Knowledge in 30 Minutes

Want to capture vital knowledge from experienced field techs in just 30 minutes? This article ensures seamless onboarding for new hires at your...

May 5, 2026 · 7 minRead

04Product

How Segmentable Inventory Transforms Fiber and Cable Management for ISPs

For ISPs, cable and fiber inventory is one of the most important and most complex asset categories to manage. Spools move between warehouses, trucks, job site

Apr 29, 2026 · 4 minRead

Lost BEAD Funding? Here’s How Fiber Operators Can Still Win

05Funding & Compliance

BEAD Funding Alternatives for Fiber Operators: How to Still Win

Missed out on BEAD? Discover fast, scalable alternatives for fiber operators - from ReConnect to private capital - and how Sonar streamlines delivery.

Apr 29, 2026 · 3 minRead

Why Most ISPs Are Thinking About Mobile the Wrong Way

06Industry insight

Why Most ISPs Are Thinking About Mobile and MVNO Strategy the Wrong Way

See how Sonar helped support the Members Mobile MVNO launch with 30-day billing, reporting, and payout workflows for a unique credit union mobile model.

Apr 29, 2026 · 5 minRead

The Back-Office AI Gap Nobody Is Talking About

07AI & Automation

The Back-Office AI Gap for ISP Operators Nobody Is Talking About

Practical AI prompts for ISP back-office teams: faster outage comms, reports, runbooks, and lean-team workflows.

Apr 23, 2026 · 6 minRead

08Company & Events

First Impressions from CanWISP 2026: A New Perspective on the ISP Industry

Reflections from ISPAMERICA 2026: insights on AI-driven customer experience, ISP collaboration, and the conversations shaping the future of broadband.

Apr 13, 2026 · 2 minRead

09Company & Events

Built on People, Proven by Partnership: The Heart of Sonar

Explore how Sonar combines deep expertise, human-first onboarding, and real partnerships to help broadband operators grow and thrive.

Mar 19, 2026 · 9 minRead

Why ISPAMERICA Still Matters to the Broadband Community

10Company & Events

ISPAMERICA 2026 Recap: AI Customer Experience and ISP Collaboration

Reflections from ISPAMERICA 2026: insights on AI-driven customer experience, ISP collaboration, and the conversations shaping the future of broadband.

Mar 9, 2026 · 4 minRead

Lunch & Learn Recap: Disconnection Reasons

11Customer experience

Using Structured Disconnection Reasons to Turn ISP Churn Into Strategy

Discover how structured disconnection reasons can transform churn data into actionable insights and proactive strategies in our latest Lunch & Learn recap with Warren Lyn.

Feb 27, 2026 · 4 minRead

12Company & Events

Closing a Chapter in Puerto Rico: The Final Sonar V1 to V2 ISP Migration

Transform fragmented systems into seamless integrations. Discover how vendor partnerships enhance data accuracy and efficiency for ISPs. Learn more from our recent webinar with VETRO.

Feb 26, 2026 · 3 minRead

13Company & Events

Why SOC 2 Type 2 Matters for ISPs Choosing Sonar

Validating Sonar's commitment to security, our SOC 2 Type 2 report confirms that robust controls are integrated into daily operations, ensuring...

Jan 22, 2026 · 3 minRead

From Fragmented to Fully Synced: How I Approach Vendor Partnerships as a Product Leader

14Industry insight

From Fragmented to Fully Synced: Vendor Partnerships and OSS/BSS Integration for ISPs

Transform fragmented systems into seamless integrations. Discover how vendor partnerships enhance data accuracy and efficiency for ISPs. Learn more from our recent webinar with VETRO.

Jan 15, 2026 · 5 minRead

New Feature: Ticket Category Families & Ticket Resolution Reasons

15Product

Ticket Category Families and Resolution Reasons: New Sonar Ticketing Features

Enhance your support workflows with Sonar’s new Ticket Category Families and Resolution Reasons, designed to streamline organization, reduce errors, and improve reporting without adding complexity.

Jan 8, 2026 · 2 minRead

Cozy Up with These Must-Listen Broadband Podcasts

16Industry insight

7 Must-Listen Broadband Podcasts for ISP Operators

Looking for holiday listening? Explore these top broadband podcasts packed with insights, trends, and inspiring community stories.

Dec 23, 2025 · 4 minRead

Keep Your Ticket Queues Clean With Sonar’s Spam Filtering

17Product

Sonar Spam Filtering: Keep ISP Ticket Queues Clean

Learn how Sonar’s spam filtering helps ISPs keep ticket queues clean by automatically flagging spam, improving accuracy, & giving full control over reviews

Dec 16, 2025 · 3 minRead

A Smarter Way to Personalize Billing With Sonar

18Product

How ISPs Personalize Billing With Sonar Invoice Templates

Learn how Sonar’s Invoice Template feature helps ISPs customize billing, improve clarity, add branding, & deliver a consistent, professional customer experience.

Dec 12, 2025 · 3 minRead

19Product

How Map Overlays Reveal Network Insights for ISPs

Learn how Sonar’s Map Overlay feature brings service boundaries and network data together so ISPs can plan confidently and manage growth with clarity.

Dec 9, 2025 · 3 minRead

A Smarter Way to Manage Serviceable Addresses

20Product

How ISPs Manage Serviceable Addresses for MDUs and Multi-Site Accounts

Discover how Anchor & Linked Serviceable Addresses help ISPs manage MDUs and multi-site customers with cleaner billing, faster onboarding, & better control

Dec 8, 2025 · 3 minRead

The Future of AI Governance for ISPs: What is Coming Next

21AI & Automation

The Future of AI Governance for ISPs: What Broadband Providers Should Expect Next

Explore the future of AI governance for ISPs, emerging regulatory expectations, & why early planning is critical for secure &compliant broadband operations

Dec 8, 2025 · 2 minRead

22AI & Automation

A Practical Roadmap for Bringing AI into Your Broadband Operations

A step by step look at how ISPs can introduce AI responsibly, choose the right use cases, and build a secure operational plan for long term success.

Dec 3, 2025 · 2 minRead

Elevating The Customer Experience With Sonar + GoCare

23Customer experience

How Sonar + GoCare Automate ISP Customer Support and Cut Call Volume

See how Sonar + GoCare help ISPs automate support, reduce call volume, & deliver faster, more personal customer experiences that build long-term loyalty

Nov 26, 2025 · 3 minRead

24AI & Automation

How ISPs Can Build a Culture of Safe AI Use Without Slowing Innovation

Learn how broadband providers can encourage responsible AI use, strengthen security awareness, and support innovation without creating unnecessary restrictions.

Nov 26, 2025 · 2 minRead

25AI & Automation

The Hidden AI Risks ISPs Are Overlooking in 2025

Discover the AI risks broadband providers often overlook and learn how ISPs can protect customer data and prevent shadow AI from creating security gaps.

Nov 21, 2025 · 3 minRead

Master Everyday Sonar Features with Our Lunch & Learn Series

26Product

Master Everyday Sonar Features with the Lunch & Learn Video Series for ISPs

Discover Sonar’s Lunch & Learn Series: short, actionable videos that help ISPs streamline operations and boost efficiency using Sonar’s features.

Nov 18, 2025 · 2 minRead

27Industry insight

When Is It the Right Time to Sell Your ISP? A Broadband M&A Guide

Explore how broadband operators can navigate the emotional, financial, and strategic decisions involved in knowing when it’s time to sell an ISP.

Nov 14, 2025 · 3 minRead

Smarter Broadband Sales with Sonar + Actifai

28Company & Events

Smarter Broadband Sales: How Sonar + Actifai Boost ISP Conversions and ARPU

Discover how Sonar and Actifai help ISPs boost sales through smarter personalization, faster onboarding, and higher customer lifetime value.

Nov 12, 2025 · 3 minRead

Unified Insights, Smarter Networks: How Sonar + Preseem Help ISPs Scale Smarter

29Company & Events

How the Sonar + Preseem Integration Helps ISPs Reduce Churn and Scale Smarter

Discover how the Sonar + Preseem integration helps ISPs unify network data, reduce churn, and scale smarter across fiber and wireless.

Nov 10, 2025 · 3 minRead

Why More ISPs Are Merging: The Broadband Consolidation Wave

30Industry insight

Why ISPs Are Merging: Inside the Broadband Consolidation Wave

Discover why ISPs across North America are merging as rising costs, funding programs, and technology shifts drive a new wave of broadband consolidation.

Nov 5, 2025 · 5 minRead

Sonar Q3 Update: More Control. Smarter Connections. Stronger Retention.

31Product

Sonar Q3 Product Update: More Control, Smarter Connections, Stronger Retention

Discover Sonar's Q3 updates that enhance control, streamline operations, improve customer connections, and boost retention, making your business more efficient and effective.

Nov 3, 2025 · 3 minRead

32Product

Why API-First Tools Are the Future of Broadband Growth for ISPs

Discover how API-first tools empower ISPs to automate, scale, and innovate faster, driving broadband growth through flexibility, integration, and control.

Nov 3, 2025 · 5 minRead

WISPAPALOOZA 2025: AI, BEAD, and the Next Chapter for Broadband

33Company & Events

WISPAPALOOZA 2025: AI, BEAD Funding, and the Future of Broadband

AI, BEAD funding, and workforce challenges took center stage at WISPAPALOOZA 2025 - a snapshot of where broadband is headed next.

Oct 31, 2025 · 3 minRead

34Product

New Feature: Anchor-Linked Package Support for Bundled ISP Services

Introducing anchor-linked package support for bundled services like internet, TV, and phone, enhancing billing flexibility and control for MDUs and HOAs.

Oct 22, 2025 · 1 minRead

How AI Predicts Churn Before It Happens: A Smarter Way to Retain Subscribers

35AI & Automation

How AI Predicts ISP Churn Before It Happens to Retain Subscribers

Discover how Sonar Retain and AI help ISPs predict churn, coach agents, and retain more customers before they leave. Watch the webinar replay now.

Oct 20, 2025 · 4 minRead

Understanding and Preventing Broadband Churn: Why Customers Leave — and How ISPs Can Stop It

36Customer experience

How to Reduce Broadband Churn: Why ISP Customers Leave and How to Stop It

Learn how broadband providers can reduce churn by improving customer experience, leveraging smart tools, and focusing on reliability, communication, and personalized services.

Oct 15, 2025 · 11 minRead

37Industry insight

ISP Marketing Campaign Ideas That Actually Drive Signups

Discover proven ISP marketing strategies that drive real signups through hyperlocal SEO, referral programs, and targeted email campaigns that build trust.

Oct 8, 2025 · 6 minRead

38Industry insight

How Local ISPs Beat Big Providers with Local Brand Power

Learn how broadband providers can compete with national giants through storytelling, local engagement, and community-focused marketing.

Oct 6, 2025 · 3 minRead

39Company & Events

Meet Sonar at WISPAPALOOZA 2025: Booth #524, Sonar Retain, and Live Podcast

Join Sonar at WISPAPALOOZA 2025 in Las Vegas, visit Booth #524 to explore Sonar Retain, catch live podcast tapings, and connect with industry leaders.

Oct 3, 2025 · 3 minRead

New Feature: Sonar Retain Powered by Quesee

40AI & Automation

Sonar Retain: AI Churn Detection and Agent Coaching for ISPs

Discover Sonar Retain: AI-powered tool to reduce churn, enhance agent performance, and improve customer experience through real-time analysis and coaching.

Sep 29, 2025 · 2 minRead

Bridging the Digital Divide: How Compudopt is Creating True Digital Equity

41Industry insight

Bridging the Digital Divide: How Compudopt Builds True Digital Equity

Discover how Compudopt is transforming digital equity by providing devices, internet, and tech education to underserved communities across the U.S.

Sep 24, 2025 · 7 minRead

42Industry insight

Fiber Resurgence 2025: What ISPs Need to Know About BEAD, Hybrid Networks, and Operations

Explore the shift from wireless to fiber and what 2025 means for ISPs. Learn hybrid strategies, funding advice, and operational best practices.

Sep 17, 2025 · 5 minRead

Lost Out On BEAD Funding? Here’s How Fiber Operators Can Still Win

43Funding & Compliance

BEAD Funding Alternatives for Fiber Operators Who Missed Out

Missed out on BEAD? Discover fast, scalable alternatives for fiber operators - from ReConnect to private capital - and how Sonar streamlines delivery.

Sep 11, 2025 · 4 minRead

44Product

New Feature: Adtran Mosaic Cloud Platform Integration for Fiber Provisioning

Introducing a premium integration with Adtran Mosaic Cloud Platform to automate fiber service provisioning, sync real-time data, and enhance network resilience for Adtran users.

Sep 11, 2025 · 2 minRead

Workflow Wednesday: Technical, Networking & Incident Response

45Operations

Technical, Networking, and Incident Response Automation for ISPs

Automate IP management, monitoring, and provisioning with Sonar to reduce manual workloads and respond to network incidents faster.

Sep 3, 2025 · 3 minRead

Creative Revenue Streams for ISPs: How to Stay Ahead in the AI Era

46AI & Automation

Creative Revenue Streams for ISPs: Growing ARPU in the AI Era

Learn how ISPs can grow ARPU with AI upselling, digital bundles, and new revenue streams that transform connectivity into full digital experiences

Aug 30, 2025 · 5 minRead

5 Times ISPs Should Personally Reach Out (and Why It Matters)

47Customer experience

5 Customer Outreach Moments That Reduce ISP Churn

Discover the five key moments ISPs should reach out to customers, enhancing satisfaction and loyalty while reducing churn and support tickets.

Aug 27, 2025 · 4 minRead

Workflow Wednesday: Inventory & Procurement

48Operations

ISP Inventory and Procurement Automation with Sonar

Track inventory in real time, simplify procurement, and manage stock assignments across your ISP operations with Sonar’s powerful automation features.

Aug 27, 2025 · 3 minRead

49Product

New Feature: Direct Account Messaging in Sonar (Email and SMS)

New Direct Messaging feature in Sonar lets you send emails and SMS directly from accounts, streamlining communication without needing external systems. Discover efficient customer outreach today.

Aug 27, 2025 · 2 minRead

Using a Custom GPT to Simplify Compliance for ISPs

50AI & Automation

How to Use a Custom GPT to Simplify ISP Compliance (FCC, BEAD, SLA)

Learn how ISPs can use custom GPTs to automate FCC compliance, manage reporting deadlines, and protect data privacy with secure AI deployment.

Aug 27, 2025 · 6 minRead

Using AI to Drive Revenue Growth for ISPs

51AI & Automation

Using AI to Drive Revenue Growth and Upselling for ISPs

Discover how broadband providers can use AI to supercharge upselling - boost revenue, personalize offers, and retain customers with smart, seamless strategies.

Aug 25, 2025 · 5 minRead

52AI & Automation

Fiber Meets AI: What ISPs Need to Know About 400G and Dark Fiber Demand

400G and dark fiber demand are exploding. Learn what a record 6,912-fiber deal reveals about AI-driven networks and ISP planning.

Aug 23, 2025 · 4 minRead

Understanding FCC Reporting Requirements in 2025

53Funding & Compliance

FCC Reporting Requirements in 2025: An ISP Compliance Guide

A concise guide to key FCC reporting requirements in 2025 - including DIRS, BDC, HUBB, PSAP, ETRS, and more - plus compliance steps and timelines.

Aug 21, 2025 · 4 minRead

Workflow Wednesday: Customer Service & Ticketing

54Product

ISP Customer Service and Ticketing: Automated Support in Sonar

Streamline ISP support with automated ticket routing, email conversion, and customer self-service tools built into Sonar’s OSS/BSS platform.

Aug 20, 2025 · 2 minRead

55Industry insight

What Broadband Leadership Really Looks Like in 2025

Broadband leadership in 2025 means BEAD compliance, AI adoption, and operational clarity while keeping people and communities central.

Aug 19, 2025 · 4 minRead

How AI Can Reduce Support Costs for Broadband Providers

56AI & Automation

How AI Reduces Support Costs for Broadband Providers

Learn how AI-powered chatbots, predictive maintenance, & network optimization can cut broadband support costs, backed by stats & an actionable how‑to guide

Aug 19, 2025 · 4 minRead

Delivering the Best Broadband at the Best Cost for BEAD Funding

57Funding & Compliance

BEAD Funding: How to Win on Best Broadband at Best Cost

In the new BEAD era, it’s not about who has the most fiber or the flashiest technology - it’s about who can deliver the best broadband at the best cost, with the most community value.

Aug 14, 2025 · 3 minRead

Workflow Wednesday: Field Service & Dispatch

58Product

ISP Field Service & Dispatch: Scheduling, GPS, and Mobile Tools

Streamline ISP field service with Sonar’s scheduling, GPS integration, drive-time mapping, task templates, and mobile tools.

Aug 13, 2025 · 4 minRead

Operations

59Operations

Stop the Leak: How ISPs Lose Revenue and How Sonar's OSS/BSS Solution Helps Plug Every Hole

Learn how ISP revenue leakage costs 1 - 3% annually and how Sonar’s OSS/BSS platform stops hidden losses with automation and real-time tracking.

Aug 7, 2025 · 4 minRead

What We Shipped in Q2 (and What We’re Doing Next)

60Product

What Sonar Shipped in Q2 2025 (and the Q3 ISP Roadmap)

See what Sonar Software shipped in Q2 2025 and what’s coming next - from integrations to billing updates, new triggers, and smarter workflows.

Aug 7, 2025 · 6 minRead

Workflow Wednesday: Billing, Payments and Reporting

61Operations

How to Automate ISP Billing, Payments, and Reporting

Streamline your ISP’s billing, payments, and reporting with Sonar’s automation tools designed for accuracy, compliance, and customer satisfaction.

Aug 6, 2025 · 2 minRead

New Feature: Post Template - Sonar Software

62Product

Dual Data Service Billing: Two Services, One ISP Account

Sonar's dual data billing simplifies multi-service management and adds flexibility with two data services per account, each tracked and billed separately.

Aug 6, 2025 · 2 minRead

The Networks Powering AI Aren’t Just in Big Cities

63AI & Automation

What AI Means for Small and Rural ISP Networks

AI is driving massive bandwidth demand. Here’s what small and rural ISPs need to know to stay ahead and keep their networks ready.

Jul 28, 2025 · 5 minRead

Sonar Q2 Update: Powering Productivity and Performance

64Product

Sonar Q2 Product Update: ISP Performance, Workflows, and Reporting

At Sonar, we’re always working to make our platform faster, smarter, and more powerful for your team. In Q2, we delivered several game-changing enhancements aimed at boosting your productivity, elevating customer experience, and unlocking deeper business insights.

Jul 23, 2025 · 2 minRead

The Death of the Middle-Class Affordability Plan: What ISPs Need to Know

65Funding & Compliance

The End of the Middle-Class Affordability Plan: What BEAD ISPs Need to Know

In this blog, we unpack why the MCAP was removed, what remains in place, and how ISPs can adjust their strategies moving forward.

Jul 21, 2025 · 3 minRead

FCC Broadband Labels: What's New Between 2024 and October 10 2025

66Funding & Compliance

FCC Broadband Label Changes for ISPs: 2024 vs October 10, 2025

Learn key FCC broadband label changes due by Oct 10 2025 and how Sonar’s free generator helps ISPs create fully compliant labels fast.

Jul 18, 2025 · 3 minRead

Smarter, Faster, Stronger: How ISPs Are Using Generative AI to Reinvent Their Operations

67AI & Automation

How ISPs Use Generative AI to Reinvent Network Operations

Discover how ISPs use generative AI to improve efficiency, predict issues, and enhance customer support across their networks.

Jul 14, 2025 · 3 minRead

Will Fixed Wireless and LEO Now Have a Competitive Edge Under BEAD?

68Funding & Compliance

Do Fixed Wireless and LEO Now Have a BEAD Competitive Edge?

BEAD Restructuring Policy Notice clearly redefines eligibility by removing previous biases against specific technologies and focuses on performance and cost-efficiency.

Jul 9, 2025 · 3 minRead

69Company & Events

Broadband Communities Summit 2025 Recap: BEAD, AI, and Community Fiber

Recap of Sonar Software at Broadband Communities Summit 2025 - real conversations on connectivity, BEAD, AI, and community-driven broadband.

Jul 8, 2025 · 3 minRead

70Product

New On-Premise NetFlow Receiver for Accurate ISP Usage Tracking

Discover enhanced control and precision in tracking customer data usage with our new On-Premise NetFlow Receiver, designed for scalable, reliable, and accurate network operations.

Jul 3, 2025 · 2 minRead

The Ripple Effect of Rural Broadband: More Than a Connection

71Industry insight

The Ripple Effect of Rural Broadband: Why ISP Fiber Expansion Transforms Communities

Discover how rural broadband drives jobs, education, and healthcare access - and why ISPs are key to transforming communities from the ground up.

Jul 3, 2025 · 2 minRead

How NTIA’s BEAD Policy Overhaul Is Reshaping State Broadband Strategies

72Funding & Compliance

NTIA BEAD Policy Overhaul: What It Means for ISP State Broadband Strategy

The NTIA has restructured the BEAD program to streamline deployment, broaden technology eligibility, and give states greater autonomy. Read what's changed

Jun 30, 2025 · 3 minRead

Why My Reports Start in Spreadsheets (and Why That’s Okay)

73Operations

Why ISP Reports Start in Spreadsheets (and Why That's Okay)

Discover why spreadsheets are still key for ISP analytics - and how Sonar’s BI tools help you scale insights into action.

Jun 30, 2025 · 3 minRead

Light It Up: Ella Talks AI, Sales Innovation & ISP Growth with Josh from Actifai at Fiber Connect 2025

74AI & Automation

AI for ISPs: Sales Innovation and Broadband Growth (Fiber Connect 2025)

We sat down to catch up on everything from how far AI has come in broadband to what ISPs should really be thinking about when it comes to integrating smart, future-ready tech into their operations.

Jun 27, 2025 · 4 minRead

The 2025 BEAD Policy Shake-Up: What Fiber and Fixed Wireless Providers Need to Know

75Funding & Compliance

2025 BEAD Policy Changes: What Fiber and Fixed Wireless ISPs Need to Know

Discover how the 2025 BEAD policy changes impact fiber and fixed wireless ISPs. Learn what’s new, who’s now eligible, and how to stay compliant post-award.

Jun 27, 2025 · 4 minRead

76Industry insight

Fiber's Untapped Power: What Most ISPs Are Missing

Unlock the hidden potential of your fiber network. Discover how ISPs can turn infrastructure into impact, revenue, and resilience.

Jun 21, 2025 · 3 minRead

77Product

New Feature: VETRO FiberMap Integration for GIS and OSS Data Sync

Simplify network management with our enhanced VETRO FiberMap integration, offering seamless GIS and OSS data syncing, real-time insights, and smarter data synchronization within Sonar.

Jun 18, 2025 · 2 minRead

Reflections from Fiber Connect 2025: The Work Is Personal

78Company & Events

Reflections from Fiber Connect 2025: Why the Work Is Personal

Reflections from Fiber Connect 2025: Why meaningful connection, simplicity, and equity are key to building broadband that works for everyone.

Jun 13, 2025 · 4 minRead

79Product

New Feature: Calix Cloud Integration for Sonar

We’re excited to announce a new feature that brings greater transparency to your account setup: you can now directly tie a specific inventory item - like a router or radio - to the data service it delivers.

Jun 12, 2025 · 1 minRead

How 360 Broadband Turned Data into a Growth Engine with Sonar DataConnect

80Customer story

How 360 Broadband Turned ISP Data Into a Growth Engine With Sonar DataConnect

Discover how 360 Broadband uses Sonar DataConnect to turn raw ISP data into real-time insights, streamline operations, reduce churn, and boost ARPU - all without changing their BI tools.

Jun 6, 2025 · 2 minRead

Meet sonarPay Canada: The Payment Solution Built for ISPs Who Want More Than “Good Enough”

81Product

sonarPay Canada: ISP Payment Processing Built Into Sonar

Simplify ISP payments with sonarPay Canada - fully integrated, compliant, and built to streamline reconciliation with zero customer disruption.

Jun 6, 2025 · 3 minRead

82Product

New in Sonar: Smart Spam Filtering and Email Delivery Tracking

We’re excited to announce a new feature that brings greater transparency to your communications: you can now automatically filter spam from incoming messages and see real-time sent statuses on every outbound email.

May 28, 2025 · 1 minRead

83Product

SonarPay Canada: Integrated ISP Payments and Compliance

SonarPay is now live in Canada! Streamline ISP payments, ensure compliance, and simplify operations with Payrix Canada integration and smart reporting.

May 21, 2025 · 1 minRead

84Customer experience

Why ISPs Should Segment NPS by Region and Service Type

Segmenting NPS by geography and service type reveals hidden insights. Learn how Sonar DataConnect helps ISPs turn raw scores into actionable strategies.

May 14, 2025 · 5 minRead

85AI & Automation

Scaling ISP Operations With Generative AI

Discover how generative AI is driving real operational gains for ISPs - from automating support to boosting team efficiency - and why now is the time to act.

May 12, 2025 · 4 minRead

Broadband Integration Day 2025: A Virtual Event Showcasing the Future of Connected Broadband

86Company & Events

Broadband Integration Day 2025: A Free Virtual Event for ISPs

Join Sonar on May 8 for Broadband Integration Day - live sessions with partners on automation, CX, and growth strategies for ISPs.

May 6, 2025 · 3 minRead

New Feature: A Clearer Link Between Inventory & Data Services - Sonar Software

87Product

New Feature: Link Inventory Items to Data Services in Sonar

Apr 29, 2025 · 2 minRead

The Realities of ISP Tax Compliance and How Automation is Changing the Game

88Operations

ISP Communications Tax Compliance: How Automation Changes the Game

Explore how ISPs are tackling tax compliance complexity with automation. Learn key insights from industry experts on managing multi-jurisdictional taxes.

Apr 24, 2025 · 4 minRead

Optimize Field Operations with Real-Time Scheduling & Dispatch

89Operations

Real-Time Scheduling and Dispatch for ISP Field Operations

Streamline ISP field operations with real-time scheduling & dispatch to boost technician productivity, reduce delays, and improve customer satisfaction.

Apr 23, 2025 · 3 minRead

New Feature: Custom Links on Network Sites and Serviceable Addresses - Sonar Software

90Product

Custom Links on Network Sites and Serviceable Addresses in Sonar

We’re excited to announce a small but powerful update to custom links in Sonar - designed to give your team even more flexibility and efficiency.

Apr 17, 2025 · 1 minRead

From Streamlining to Scaling: What’s New in Sonar Q1 2025

91Product

Sonar Q1 2025 Product Updates: New OSS/BSS Features for ISPs

Discover Sonar's latest features for Q1 2025 - from account archives to DataConnect - built to streamline, scale, and simplify ISP operations.

Apr 15, 2025 · 4 minRead

AI Isn’t a Luxury Anymore. It’s the New Baseline for ISPs

92AI & Automation

AI for ISPs: Why It's Now the Baseline, Not a Luxury

AI is reshaping telecom. Discover how ISPs are using it to cut costs, boost growth, and stay competitive in a fast-changing broadband landscape.

Apr 11, 2025 · 4 minRead

Reduce Operational Costs and Maximize ROI Through Automation

93Operations

How ISP Automation Reduces Operational Costs and Maximizes ROI

Reduce ISP costs and boost ROI with automation. Discover how Sonar streamlines operations, improves efficiency, and supports scalable growth.

Apr 7, 2025 · 3 minRead

7 Key Metrics Every CFO Should Track in an ISP

94Operations

7 Key Financial Metrics Every ISP CFO Should Track

Track key financial metrics like MRR, churn, and cash flow to optimize ISP performance. Learn how Sonar helps CFOs drive growth and financial clarity.

Apr 4, 2025 · 4 minRead

New Feature: Calix Multi-Company Support - Sonar Software

95Product

Calix Multi-Company Support: Multi-Tenant Provisioning in Sonar

We’re excited to announce that our Calix integration now fully supports multi-company provisioning, making it easier than ever to manage multiple networks.

Apr 3, 2025 · 1 minRead

How to Handle 10x More Customers Without Hiring More Staff

96Customer experience

How to Handle 10x More ISP Customers Without Hiring More Support Staff

Scale ISP customer support without growing your team. Learn how to use automation, self-service, and smart workflows to handle 10x more customers efficiently.

Apr 2, 2025 · 1 minRead

WISPAMERICA Proved Why the Future of Broadband Belongs to the Bold

97Company & Events

WISPAMERICA 2025 Recap: How ISPs Scale With Data-Driven Growth

WISPAMERICA 2025 recap from Sonar’s VP of Sales & Partnerships - key insights on growth, alignment, and the future of broadband success.

Apr 1, 2025 · 6 minRead

New Feature: sonarPay Monthly Statement - Sonar Software

98Product

New sonarPay Monthly Statement for ISP Payment Reconciliation

We’ve introduced a new sonarPay Monthly Statement to improve how you reconcile payments and monitor cash flow.

Mar 31, 2025 · 1 minRead

How Clearnetworx and 360 Broadband Win with World-Class Customer Service

99Customer experience

How Clearnetworx and 360 Broadband Win With World-Class ISP Customer Service

Discover how Clearnetworx and 360 Broadband use culture, tools, and empathy to turn customer service into a powerful growth engine for ISPs.

Mar 28, 2025 · 5 minRead

Broadband Customer Experience Trends: What Matters in 2025

100Customer experience

Broadband Customer Experience Trends ISPs Need in 2025

Exceptional customer experience isn’t just a differentiator, it’s a growth strategy. See what’s shaping the future of CX for broadband providers in 2025.

Mar 26, 2025 · 2 minRead

Celebrating Broadband Appreciation Week: March 24–28, 2025

101Company & Events

Broadband Appreciation Week 2025: Celebrating WISPs and Fiber Providers

Celebrating Broadband Appreciation Week: Governor Stitt's proclamation, WISPA's impact, Sonar’s mission, and Fast Wireless’ inspiring story.

Mar 24, 2025 · 2 minRead

Reduce Support Ticket Volume and Empower Subscribers with Self-Service Tools

102Customer experience

How ISP Self-Service Portals Reduce Support Ticket Volume

Empower your ISP customers and reduce ticket volume with self-service portals that boost satisfaction, cut costs, and scale smarter.

Mar 23, 2025 · 3 minRead

103Industry insight

Community Engagement Strategies for Broadband Providers After BEAD

Explore strategies ISPs can implement to strengthen community relationships with successful engagement initiatives after receiving BEAD funding.

Mar 17, 2025 · 1 minRead

New Feature: Updated Main Menu- Sonar Software

104Product

New Feature: Redesigned Sonar Main Menu for Faster ISP Navigation

Discover Sonar’s redesigned menu for better navigation, organization, and usability. Enjoy a streamlined experience with customizable views & improved access!

Mar 12, 2025 · 1 minRead

Cut Costs, Not Corners: How ISPs Can Automate for Growth

105Operations

Cut Costs, Not Corners: How ISPs Automate Operations for Growth

Discover how ISPs can use automation to cut costs, improve efficiency, and enhance service quality without compromising customer satisfaction.

Mar 10, 2025 · 2 minRead

106Product

New Feature: Geotab GPS Tracking Integration for ISPs

Sonar now integrates with Geotab, adding to our existing lineup of GPS providers: Linxup, Track Your Truck, Verizon Connect, and Zubie.

Mar 6, 2025 · 1 minRead

The 5 Biggest Scaling Mistakes ISPs Make (And How to Avoid Them)

107Industry insight

The 5 Biggest ISP Scaling Mistakes (And How to Avoid Them)

Discover the top 5 scaling mistakes ISPs make and how to avoid them with automation, strategic growth, and smart financial management. Scale efficiently!

Mar 4, 2025 · 2 minRead

New Feature: DataConnect - Sonar Software

108Product

New Feature: Sonar DataConnect for Direct BI Access to Your ISP Data

We’re excited to introduce Sonar DataConnect - a premium feature that gives you direct, secure access to your Sonar data within our Snowflake data warehouse.

Mar 3, 2025 · 1 minRead

New Feature: Account Archives - Sonar Software

109Product

New Feature: Account Archives for Managing Inactive ISP Accounts

February 26th, 2025 New feature: Account Archives is designed to give you more control over inactive accounts while keeping your Sonar instance organized and compliant.

Feb 26, 2025 · 1 minRead

110Funding & Compliance

Segmentable Inventory: Simplifying BEAD Compliance for ISPs

Government broadband funding, like the BEAD program, is a critical step in closing the digital divide. But with funding comes responsibility - accurate inventory tracking, financial reporting, and regulatory compliance are essential to securing and maintaining grant funds.

Feb 21, 2025 · 3 minRead

Sonar Software Announces Steph Reck as VP of Sales & Partnerships

111Company & Events

Sonar Software Names Steph Reck VP of Sales & Partnerships

Sonar Software welcomes Steph Reck as VP of Sales & Partnerships, bringing 15+ years of SaaS expertise in scaling revenue and optimizing sales strategies.

Feb 20, 2025 · 2 minRead

New Feature: Segmentable Inventory - Sonar Software

112Product

Segmentable Inventory: Track Fiber and Cable Assets for BEAD Compliance

February 19th, 2025 New feature: Segmentable Inventory Feature eliminates inefficiencies and enhances financial and operational transparency.

Feb 19, 2025 · 1 minRead

How Unit-Based Inventory Improves Compliance for Government-Funded Projects

113Funding & Compliance

Unit-Based Inventory Tracking for BEAD Compliance: A Guide for ISPs

Ensure BEAD compliance with unit-based inventory tracking for accurate reporting, financial transparency, and seamless audits.

Feb 4, 2025 · 6 minRead

114Funding & Compliance

Top 5 Challenges ISPs Face During BEAD Implementation

Discover the top challenges ISPs face during BEAD implementation, from compliance to scalability, & learn actionable solutions to overcome them effectively

Feb 2, 2025 · 2 minRead

Post-Award BEAD Compliance: Avoiding Penalties and Staying on Track

115Funding & Compliance

Post-Award BEAD Compliance: How ISPs Avoid Penalties and Stay on Track

Learn how to navigate post-award BEAD compliance with practical tips on reporting, governance, and tools to avoid penalties and ensure project success

Jan 28, 2025 · 2 minRead

116Product

Sonar Software Q4 2024 Product Update for ISPs: New Features and 2025 Roadmap

Discover Sonar's Q4 advancements: new features, upcoming innovations, and insights to empower ISPs for sustainable growth. Streamline, scale, succeed!

Jan 27, 2025 · 3 minRead

Navigating Mergers and Acquisitions: Preparing Your Customers for a Smooth ISP Transition

117Customer experience

ISP Mergers and Acquisitions: How to Prepare Customers for a Smooth Transition

In this blog, we share some tips and strategies to prepare your customers for an M&A to ensure a smooth transition.

Jan 25, 2025 · 4 minRead

118AI & Automation

E-Commerce for ISPs: How AI Is Transforming Customer Engagement

Combining the power of Actifai’s AI eCommerce with Sonar’s seamless BSS/OSS, broadband providers can create personalized experiences that accelerate growth

Jan 24, 2025 · 4 minRead

119Customer experience

Incident Response for Rural ISPs: Built to Scale

Improve incident response for rural ISPs with streamlined communication, collaboration, and tools.

Jan 23, 2025 · 5 minRead

Quality of Experience Impact on Reducing Customer Churn

120Customer experience

How Quality of Experience Reduces ISP Customer Churn

Analyzing data to improve the customer experience by prioritizing interactive traffic will directly impact reducing support calls and reduce churn.

Jan 23, 2025 · 6 minRead

Streamlining Your Ticketing Process: Automating and Troubleshooting

121Customer experience

How to Streamline ISP Ticketing: Automation and Troubleshooting

Streamline support with Sonar’s tools for automating ticket prioritization, enabling multichannel support, and troubleshooting for faster resolutions.

Jan 23, 2025 · 3 minRead

Planning Long-Term Success for BEAD-Funded Networks

122Funding & Compliance

How to Sustain BEAD-Funded Broadband Networks Long-Term

Learn how to sustain BEAD-funded broadband networks with actionable strategies for maintenance, performance tracking, and community expansion

Jan 22, 2025 · 1 minRead

Broadband Pricing Trends: How Does Your Service Compare?

123Industry insight

Broadband Pricing Trends 2024: Fiber vs. Fixed Wireless Costs Compared

Broadband pricing trends: Compare fiber vs. fixed wireless costs, explore transparent pricing strategies, and streamline billing with Sonar Software

Jan 10, 2025 · 4 minRead

124Security

Beyond The Firewall: Building a Fortress for Your ISP

Enhance ISP cybersecurity with Sonar Software. Learn about DDoS attacks, ransomware, GDPR compliance, and more. Protect customer data and maintain...

Jan 1, 2025 · 1 minRead

125AI

Bracing for the AI Revolution: How Artificial Intelligence Will Reshape the Internet Service Provider Landscape

Prepare for the AI revolution in the ISP landscape with our free whitepaper. Discover how AI is reshaping networks, enhancing customer service, and...

Jan 1, 2025 · 2 minRead

126Security

Broadband AI Security Framework

Strengthen your AI security with our comprehensive framework for broadband providers, ensuring safe AI use, customer data protection, and...

Jan 1, 2025 · 1 minRead

127Security

Future of Telecom: How Blockchain is Reshaping Communication Networks

Discover how blockchain is revolutionizing telecom communication, enhancing security, and overcoming industry challenges.

Jan 1, 2025 · 1 minRead

128Customer Experience

How AI Predicts Churn Before It Happens

FBA Presents - How AI Predicts Churn Before It Happens Wednesday, October 8, 2025 at 12:00 PM EDT, featuring QueSee & Sonar

Jan 1, 2025 · 1 minRead

129Network

How APIs Power Digital Transformation for Broadband Providers

Unlock the potential of APIs to drive digital transformation, streamline innovation, and modernize operations with this comprehensive guide for ISPs

Jan 1, 2025 · 1 minRead

130Growth

How ISPs Can Win in 2025: Practical Marketing Tips

Get ready for 2025 with actionable marketing strategies tailored for ISPs! This webinar dives into innovative approaches to captivate your audience

Jan 1, 2025 · 1 minRead

131Network

ISP Metrics that Matter

Free downloadable guide: Maximize revenue & improve operations with easy-to-track metrics for internet service providers...

Jan 1, 2025 · 1 minRead

132Growth

Local ISP Defense Toolkit

Empower your rural ISP with strategies to counter Tier-1 competition, retain customers, and leverage local strengths without overspending.

Jan 1, 2025 · 5 minRead

133Network

Mastering Hybrid Networks: Sonar & Preseem’s FW & Fiber Management Powerhouse

Learn how to manage fiber and fixed wireless networks seamlessly with Preseem and Sonar's platform. Enhance efficiency, reduce costs, and streamline...

Jan 1, 2025 · 2 minRead

134Compliance

Beyond the Bottom Line: Mastering Tax Automation for ISPs with Sonar and Avalara

Master tax automation for ISPs with Sonar and Avalara to protect your bottom line. Join the informative session to learn about automating tax processes...

Jan 1, 2025 · 1 minRead

135Growth

Scalable Fiber ISP Growth with Automated Billing & Provisioning

Discover Sonar’s scalable, automated BSS/OSS platform designed to streamline ISP operations, billing, provisioning, and BEAD-compliant reporting.

Jan 1, 2025 · 4 minRead

136Growth

Securing Funding for ISPs

Learn essential grant writing tips from expert Kimberly Young to secure government funding for ISPs. Sonar offers solutions for efficiency and...

Jan 1, 2025 · 1 minRead

137Network

Infographic - Sonar Cloud vs On Premise

Explore this Sonar Cloud vs On-Premise comparison to see how they stack up in terms of flexibility, cost, security, and scalability.

Jan 1, 2025 · 1 minRead

138Billing

Streamline ISP Operations and Billing Automation

Discover how Sonar streamlines ISP operations with automated billing, real-time field management, and inventory tracking to boost efficiency and growth.

Jan 1, 2025 · 1 minRead

139Network

Streamlining ISP Workflows with Connected Data

Vetro & Sonar Present Streamlining ISP Workflows with Connected Data on Tuesday, Decemeber 16th at 1:30pm EST

Jan 1, 2025 · 1 minRead

140Network

Infographic - Telecom networks from 2G to 6G

Dive into this journey through telecom networks from 2G to 6G to see how each step has revolutionized the way we live and work.

Jan 1, 2025 · 1 minRead

141Network

The Broadband Metrics Roadmap

Learn how 360 Broadband uses data to align teams and drive smarter ops. Download the Broadband Metrics Roadmap with bonus planning workbook.

Jan 1, 2025 · 2 minRead

142Network

Navigating the Shift from Wireless to Fiber in 2025

FBA Presents - The Fiber Resurgence: Navigating the Shift from Wireless to Fiber in 2025 Thursday, August 28, 2025 at 11:00 AM EDT

Jan 1, 2025 · 2 minRead

143Growth

The ISP Growth Blueprint

The ISP Growth Blueprint helps ISPs scale smoothly with automation, smarter workflows, & data-driven insights—grow without the usual operational headaches!

Jan 1, 2025 · 30 minRead

144Customer Experience

The Support Advantage ISPs Deserve

Discover why Sonar’s in-house, expert-led support is built in—not billed separately. Get faster answers, smoother launches, and better outcomes.

Jan 1, 2025 · 2 minRead

145Customer Experience

The Ultimate WISP Guide to Customer Success

Discover The Ultimate WISP Guide for your Customer Success—a must-have resource for WISPs, packed with proactive strategies...

Jan 1, 2025 · 1 minRead

146Growth

Transform Data Insights into Future Growth

Discover how Business Intelligence tools can transform your ISP's growth by providing actionable data insights.

Jan 1, 2025 · 1 minRead

New Feature: Account Overview Customization - Sonar Software

147Product

Account Overview Customization: Tailor Your Sonar Account View

We are thrilled to introduce Account Overview Customization. This allows you to tailor the layout & content of your account management view.

Dec 16, 2024 · 1 minRead

Unlocking the Power of Sonar’s Reporting Features

148Product

Sonar Reporting Features: Turn ISP Data Into Actionable Insights

Sonar’s advanced reporting transforms data into actionable insights for ISPs. Learn about tailored reports, custom filters, and tools to stay competitive.

Dec 13, 2024 · 3 minRead

New Feature: Multi-Factor Authentication - Sonar Software

149Product

Multi-Factor Authentication (MFA) Now Available in Sonar

We are excited to announce a significant update designed to strengthen the security of your Sonar instance - Multi-Factor Authentication is now available!

Dec 11, 2024 · 1 minRead

Managing Depreciation for Network Infrastructure - Sonar Software

150Operations

Managing Network Infrastructure Depreciation: A Guide for ISPs

This blog explores the importance of managing depreciation for network infrastructure and provides strategies for ISPs.

Dec 10, 2024 · 3 minRead

When Should You Update Your FCC Broadband Labels?

151Funding & Compliance

When to Update Your FCC Broadband Labels (ISP Guide)

When was the last time you updated your FCC broadband labels?

Nov 27, 2024 · 3 minRead

New Feature: Redesigned Table Filters and Search Functionality

152Product

New in Sonar: Redesigned Table Filters and Smarter Search

We’re excited to announce that Sonar’s New Table Filters and Search Functionality is officially live and ready to streamline your workflow!

Nov 21, 2024 · 1 minRead

Rethinking Customer Acquisition for Broadband Providers

153Customer experience

Rethinking Broadband Customer Acquisition with AI-Driven eCommerce

Broadband providers are still relying on outdated tools that don’t equip customers with the information needed to make confident choices

Nov 18, 2024 · 3 minRead

Streamlining Tax Compliance: How ISPs Can Simplify Tax Automation

154Operations

ISP Tax Compliance: How to Automate Tax Calculation and Filing

Learn how to navigate the maze of taxes & compliance with Sonar’s robust billing & account management capabilities with Avalara’s tax automation solutions

Nov 18, 2024 · 4 minRead

How Broadband Providers Can Navigate Rising Subscriber Expectations on a Budget

155Customer experience

How Broadband Providers Can Meet Rising Subscriber Expectations on a Budget

See how how broadband providers are successfully using e-commerce to transform their customer relationships, drive growth, and stay ahead of the curve.

Nov 14, 2024 · 2 minRead

Coming Soon: Redesigned Table Filters and Search Functionality

156Product

Sonar's Redesigned Table Filters and Search: Find ISP Data Faster

We’ve Redesigned our Table Filters and Search Functionality to help you work smarter, not harder.

Nov 8, 2024 · 2 minRead

Predictive Analytics for Network Optimization - Sonar Software

157AI & Automation

Predictive Analytics for ISP Network Optimization

Predictive analytics emerges as a powerful ally, enabling ISPs to foresee and mitigate network issues before they can disrupt services.

Oct 30, 2024 · 5 minRead

158AI & Automation

How AI Is Shaping the Future of E-Commerce for ISPs

Discover how AI & OSS/BSS platforms are transforming the ISP industry. Learn how automation, personalized customer experiences can reduce costs

Oct 25, 2024 · 4 minRead

Sonar's Q3 Product Update: Security, Customization, and AI-Driven Enhancements

159Product

Sonar Q3 Product Update: SSO Security, Custom Links, and AI for ISPs

This quarter, we focused on enhancing security, boosting customization, and integrating AI-powered tools to streamline your operations.

Oct 23, 2024 · 4 minRead

Can Sonar work with WISP and Fiber? How does that work?

160Product

Can Sonar Run a Hybrid WISP and Fiber Network? Here's How

Yes, Sonar can work with both WISPs and Fiber networks, making it a versatile platform for ISPs deploying a mix of technologies.

Oct 22, 2024 · 3 minRead

New Feature: Custom Links - Sonar Software

161Product

New Feature: Custom Links for Sonar Accounts and Tickets

Add direct links to external apps right from your Accounts or Tickets and streamline your workflow with custom links.

Oct 11, 2024 · 1 minRead

5 Key Benefits of Automating Your Enterprise Billing System

162Operations

5 Key Benefits of Billing Automation for ISPs

Explore the five key benefits of automating your enterprise billing system and how it can revolutionize your operations.

Oct 7, 2024 · 5 minRead

Leveraging Customizable Invoices for Marketing Success

163Customer experience

How ISPs Can Turn Customizable Invoices Into a Marketing Channel

Learn how Internet Service Providers (ISPs) can use customizable invoices to enhance their marketing strategy.

Oct 1, 2024 · 4 minRead

Sonar’s New Customizable Invoice Templates

164Product

Sonar's Customizable Invoice Templates for ISP Billing

Transform your invoicing with Sonar’s customizable invoice templates - reinforce your brand and enhance efficiency

Sep 25, 2024 · 3 minRead

New Feature: Customizable Invoice Templates - Sonar Software

165Product

Customizable Invoice Templates: Brand Your ISP Billing

Personalize your invoices with your logo, brand colors, & custom messaging, making every invoice a true reflection of your brand.

Sep 24, 2024 · 1 minRead

Update: Auth0 Integration - Sonar Software

166Product

Auth0 SSO Integration: Enforced Single Sign-On for Sonar

Sonar now supports enforced Single Sign-On (SSO) through Auth0, streamlining your team's login process while boosting security.

Sep 20, 2024 · 1 minRead

167Company & Events

WISPAMERICA 2023 Recap: Sonar Software at the WISP Conference

The Sonar team was in Louisville, Kentucky from March 6th - 9th exhibiting at the 2023 WISPAMERICA conference. Check out our recap

Sep 10, 2024 · 2 minRead

From Dial-Up to Fiber: The Evolution of Internet Access and the Role of Hybrid Networks

168Industry insight

From Dial-Up to Fiber: How Hybrid Networks Power Modern ISPs

WISPs are adopting hybrid network models that combine fiber and wireless. Fiber can improve reliability, which is vital for growth

Aug 19, 2024 · 4 minRead

Make Moving Day a Breeze with Sonar's New Future Serviceable Addresses Feature

169Product

Future Serviceable Addresses: Schedule ISP Service Transitions in Sonar

The Future Serviceable Addresses feature allows ISPs to schedule a target date for a new or current subscriber to take over.

Aug 15, 2024 · 4 minRead

E-commerce Automation for Internet Service Providers: How Sonar and Actifai are Leading the Way

170AI & Automation

E-commerce Automation for ISPs: Inside the Sonar and Actifai AI Integration

Discover how the Sonar + Actifai integrated AI solution revolutionizes e-commerce automation for ISPs and drive revenue growth.

Aug 12, 2024 · 3 minRead

Sonar's Q2 Product Update: Exciting New Features and Improvements!

171Product

Sonar Q2 Product Update: FCC Broadband Labels, Invoicing, and More

Discover Sonar's latest Q2 product updates, including the FCC Broadband Label Generator, Customizable Invoice Templates, and more.

Aug 8, 2024 · 3 minRead

Do You Need FCC Broadband Labels for Your Grandfathered Internet Service Plans?

172Funding & Compliance

Do Grandfathered Internet Plans Need FCC Broadband Labels?

The new FCC broadband labels will give customers a clear picture of their internet plans, including speeds, pricing, data limits, & more.

Aug 7, 2024 · 3 minRead

How Supply Chain Optimization Enhances Customer Experience

173Customer experience

How Supply Chain Optimization Improves ISP Customer Experience

Behind every satisfying purchase, every on-time delivery, and every swift resolution to a product issue lies a complex network working tirelessly

Aug 2, 2024 · 4 minRead

174Company & Events

Sonar and Actifai Integration: AI-Powered Subscriber Acquisition for ISPs

July 29th, 2024 We’re incredibly excited to announce our partnership with Actifai, a leader in AI-powered subscriber acquisition software. The new Sonar an

Jul 29, 2024 · 1 minRead

New Feature: Future Serviceable Addresses - Sonar Software

175Product

Future Serviceable Addresses: Schedule Address Takeovers in Sonar

Future Serviceable Addresses enables you to schedule a target date for a new or existing subscriber to take over a currently assigned Serviceable Address

Jul 24, 2024 · 1 minRead

Empowering Your First Line of Defense: Employee Awareness and Training for ISPs

176Industry insight

Employee Security Awareness Training for ISPs: Building Your Human Firewall

Cybersecurity isn't a one-time event; it's an ongoing process. That's why investing in employee awareness and training is not just a best practice

Jul 22, 2024 · 3 minRead

AI-Powered ISPs: A Winning Strategy for Customer Satisfaction and Operational Excellence

177AI & Automation

AI for ISPs: A Winning Strategy for Customer Satisfaction and Operational Excellence

Read the webinar recap, How to Leverage AI for Your ISP," co-hosted by Sonar and the Fiber Broadband Association.

Jul 12, 2024 · 3 minRead

Data Protection and Privacy Measures: Safeguarding Your Customers' Trust

178Customer experience

ISP Data Protection and Privacy Measures to Safeguard Customer Trust

Protecting sensitive customer data is not just a legal obligation; it's imperative & a cornerstone of building and maintaining customer trust.

Jul 3, 2024 · 3 minRead

Your Network's Digital Guardian: AI Takes on Cybersecurity for ISPs

179AI & Automation

AI Cybersecurity for ISPs: Proactive Network Threat Detection

AI is at the forefront of the fight against cyberattacks, offering a new level of sophistication and effectiveness in threat detection.

Jul 1, 2024 · 3 minRead

Proactive Threat Monitoring and Incident Response: Your ISP's Early Warning System

180Industry insight

Proactive Threat Monitoring and Incident Response for ISPs

For ISPs, proactive threat monitoring and incident response are not just buzzwords but critical components of a robust security strategy.

Jun 27, 2024 · 3 minRead

Early Warning System for Your Network: AI-Powered Predictive Maintenance

181AI & Automation

AI-Powered Predictive Maintenance: An Early Warning System for ISP Networks

AI-powered predictive maintenance, is a game-changing technology that's revolutionizing how ISPs manage their infrastructure.

Jun 25, 2024 · 3 minRead

Marketing Fiber Optics to Enterprises and High-Growth Industries

182Industry insight

How to Market Fiber Optics to Enterprises and High-Growth Industries

The demand for faster, more reliable, & secure internet connectivity has never been greater. Fiber optic technology, with its unparalleled speed, bandwidth

Jun 20, 2024 · 5 minRead

Building a Fortress: Robust Network Infrastructure for ISPs - Sonar Software

183Industry insight

Building a Fortress: Robust Network Infrastructure and Security for ISPs

In the world of cybersecurity, your network infrastructure is your castle, and a well-built one is essential for protecting your kingdom of data and servic

Jun 19, 2024 · 4 minRead

Your 24/7 Virtual Support Guru: How AI is Transforming ISP Customer Service

184AI & Automation

How AI Is Transforming ISP Customer Service and Support

AI is transforming customer service for ISPs, enabling them to provide personalized, efficient, and proactive support that meets customer expectations.

Jun 18, 2024 · 3 minRead

Welcome Seasoned Marketing & HR Leaders to Lead Growth and Innovation

185Company & Events

Sonar Software Adds VP of Marketing and HR Director to Lead Growth

Sonar Software today announced the addition of two key executives to its leadership team.

Jun 17, 2024 · 2 minRead

The AI Traffic Conductor: Unleashing the Full Potential of Your ISP Network

186AI & Automation

AI Network Traffic Optimization for ISPs: The Traffic Conductor

Bandwidth demands are skyrocketing and customer expectations are higher than ever, the ability to manage and optimize network traffic is paramount.

Jun 17, 2024 · 3 minRead

Maximize ROI with AI-Driven Planning - Sonar Software

187AI & Automation

AI-Driven Capacity Planning for ISPs: Maximize ROI

AI-driven planning is not simply a technological upgrade; it’s a strategic investment that empowers ISPs to optimize network resources, enhance […]

Jun 14, 2024 · 5 minRead

Cybersecurity Compliance Isn't Optional: Navigating the Regulatory Landscape for ISPs

188Funding & Compliance

ISP Cybersecurity Compliance: A Guide to Key Data Privacy Regulations

Let's take a tour through the regulatory landscape and uncover the key regulations that every ISP needs to have on their radar.

Jun 11, 2024 · 4 minRead

189Industry insight

Cyber Threats 101 for ISPs: Know Your Enemy

As an ISP, your network is constantly under siege. Let's take a closer look at some of the most common and malicious threats targeting ISPs.

Jun 4, 2024 · 2 minRead

190Growth

3 Ways Internet Service Providers Can Increase ARPU

Acquisition is not the only path to growth. Here are three proven ways for ISPs to grow ARPU from the subscribers they already have.

Jun 1, 2024 · 1 minRead

191Security

4 Cyber Security Tips for Internet Service Providers

Four practical cyber security tips every ISP should have in place, from DDoS defense to DNS hardening.

Jun 1, 2024 · 1 minRead

192Customer Experience

6 Ways to Improve Customer Service With Automation

Six ways ISPs use automation to cut response times and lift customer satisfaction.

Jun 1, 2024 · 1 minRead

193Platform

The Benefits of Sonar Cloud Hosting

Why ISPs choose Sonar cloud hosting: lower cost, less maintenance, anywhere access, stronger security, and easy scale.

Jun 1, 2024 · 1 minRead

194Customer Experience

The Customer Portal Advantage

A customer portal gives subscribers round-the-clock self-service and gives your ISP lower cost and faster resolution.

Jun 1, 2024 · 1 minRead

Calix & Sonar: Supercharge Automation with Enhanced Integration

195Product

Calix and Sonar Integration: Automating ISP Provisioning and Billing

Calix integrations coming to Sonar in Q2 of 2024. Unlock a new level of automation, and streamline workflows for our mutual customers.

May 30, 2024 · 3 minRead

From Chaos to Cash Flow: How Automation and Integration Revolutionize ISP Billing and Payments

196Operations

ISP Billing Automation: Integrate Payments and Reconciliation

Discover the benefits of automated payments, reporting, reconciliation and customer service native to Sonar’s billing platform for ISPs.

May 30, 2024 · 5 minRead

The High Stakes of Cybersecurity for ISPs: It's Not Just About Data

197Industry insight

ISP Cybersecurity: Why the Stakes Go Beyond Data

Learn how cyberattacks on ISPs. Discover the domino effect of downtime, hidden dangers of network intrusions, and regulatory challenges.

May 29, 2024 · 2 minRead

Dispatch Automation for Fiber Providers - Sonar Software

198Operations

Dispatch Automation for Fiber and ISP Providers: A Practical Guide

Traditional dispatch methods, often reliant on manual processes and phone calls, can be riddled with inefficiencies. Scheduling […]

May 28, 2024 · 5 minRead

199Product

Mastering Hybrid Networks: Managing Fiber and Fixed Wireless With Sonar and Preseem

Learn how Preseem & Sonar's unified platform simplifies hybrid network management for ISPs in our webinar replay.

May 22, 2024 · 3 minRead

Sonar's Q1 Innovations: Enhanced Billing, FCC Compliance, & Service Automation (Plus Q2 Sneak Peek)

200Product

Sonar Q1 Product Updates: Branded Billing, FCC Labels, and Service Automation for ISPs

If you're looking to streamline billing, stay FCC compliant, and make customer service changes a breeze, this is a must-read.

May 17, 2024 · 4 minRead

Broadband Communities Summit 2024 Recap - Sonar Software

201Company & Events

Broadband Communities Summit 2024 Recap: Sonar's Free FCC Label Maker

The Sonar team recently returned from the Broadband Communities Summit 2024, held in The Woodlands, Texas.

May 14, 2024 · 2 minRead

Decoding the FCC Nutrition Labels: What Every ISP Should Know

202Funding & Compliance

FCC Broadband Nutrition Labels: What Every ISP Should Know

Understanding the FCC broadband nutrition labels and why Sonar created a FREE label maker to help its customers and non-customers.

May 7, 2024 · 5 minRead

New Feature: FCC Broadband Label Generator - Sonar Software

203Funding & Compliance

New Feature: FCC Broadband Label Generator for ISPs

Free Broadband Consumer Label Maker For Broadband Providers. Easy to use FCC compliant broadband labels for accurate consumer information.

May 7, 2024 · 2 minRead

Syncing Network Monitoring with Sonar - Sonar Software

204Product

Network Monitoring for ISPs: Reduce Downtime with Sonar

Network outages are a major challenge for ISPs. Learn how to leverage Sonar's networking monitoring tools to reduce downtime.

May 2, 2024 · 4 minRead

Elevating Customer Support with Metrics and Strategies

205Customer experience

ISP Customer Support: Metrics and Proactive Strategies That Reduce Churn

A satisfied customer base leads to loyalty and business growth. Learn how to get ahead of potential issues with Sonar.

Apr 26, 2024 · 5 minRead

Seizing the Moment: BEAD Funding, Regulatory Shifts, and the Future of Rural Broadband

206Funding & Compliance

BEAD Funding and Regulatory Shifts: The Future of Rural Broadband for ISPs

Rural communities, in particular, stand to benefit from historic funding initiatives like BEAD funding and changing regulatory tides.

Apr 24, 2024 · 3 minRead

Beyond the Buffer: Latency Optimization - Sonar Software

207Operations

Latency Optimization for ISPs: Strategies to Beat the Buffer

With proactive network monitoring, optimized network design, and service offerings, ISPs can break free from the "buffering blues".

Apr 19, 2024 · 6 minRead

Unleashing the Power of Customer Love - Sonar Software

208Customer experience

The Customer Review Strategy Every ISP Needs

Customer reviews are a magical world and a best kept secret. Learn how to leverage tools to capture customer reviews for your ISP.

Apr 17, 2024 · 4 minRead

Timing is Everything: The Importance of Billing Quiet Hours for ISPs

209Product

Billing Quiet Hours for ISPs: Why Notification Timing Matters

Billing Quiet Hours allows internet service providers to designate specific times during which billing-related notifications are paused.

Apr 15, 2024 · 3 minRead

Enhancing Customer Satisfaction Through Field Service Dispatch

210Customer experience

Field Service Dispatch for ISPs: Strategies to Boost Customer Satisfaction

This blog will discuss strategies specifically for ISPs to enhance field service dispatch and elevate customer satisfaction. P

Apr 10, 2024 · 5 minRead

Utilizing Ticketing Systems for Effective Subscriber Communication

211Customer experience

Ticketing Systems for ISP Subscriber Communication and Support

Implementing proactive communication strategies, ISPs show their commitment to transparency and prioritize addressing subscriber needs.

Apr 3, 2024 · 6 minRead

Cost Management in Fiber Networks - Sonar Software

212Industry insight

Fiber Network Cost Management: Strategies for ISPs

The deployment and maintenance of fiber infrastructure entail significant financial investments. Effective cost management plays a role in any ISP business

Mar 28, 2024 · 5 minRead

Upselling Strategies for Internet Service Providers - Sonar Software

213Customer experience

Upselling Strategies for Internet Service Providers (ISPs)

Unlock enhanced internet experiences with strategic upselling techniques that will help retain customers and enhance their experience.

Mar 25, 2024 · 4 minRead

New Feature: Billing Quiet Hours - Sonar Software

214Product

New Feature: Billing Quiet Hours for ISP Customer Communications

March 20, 2024 🎉 We’re thrilled to introduce our latest feature: Billing Quiet Hours 🕒 Within the Billing Communications Delay section, you can now desig

Mar 20, 2024 · 1 minRead

Unlocking Efficiency: Best Practices for Prioritizing Support Tickets

215Customer experience

Support Ticket Prioritization for ISPs: Best Practices

Learn why and how to develop effective support ticket prioritization processes for your ISP in our latest blog.

Mar 18, 2024 · 4 minRead

216Company & Events

WISPAMERICA 2024 Recap: Sonar at the WISP Industry Event

The Sonar team was in Oklahoma City, Oklahoma from March 4th - 7th exhibiting at the 2024 WISPAMERICA conference.

Mar 7, 2024 · 3 minRead

Tips to Prepare Your Customers for a Merger or Acquisition - Sonar Software

217Customer experience

How to Prepare ISP Customers for a Merger or Acquisition

In this blog, we share some tips and strategies to prepare your customers for an M&A to ensure a smooth transition.

Mar 6, 2024 · 5 minRead

7 Ways Internet Service Providers Can Leverage ChatGPT

218AI & Automation

7 Ways ISPs Can Use ChatGPT to Improve Customer Engagement

Incorporating ChatGPT into your ISP outreach strategy can streamline customer interactions, and provide personalized experiences.

Feb 23, 2024 · 3 minRead

The Battle for Bandwidth - Sonar Software

219Industry insight

The Battle for Bandwidth: Fixed Wireless vs Fiber (and the Hybrid Network Win)

Explore the debate between fixed wireless & fiber providers, and how a hybrid approach may bridge the digital divide

Feb 19, 2024 · 4 minRead

New Feature: Anchor & Linked Serviceable Addresses - Sonar Software

220Product

Anchor & Linked Serviceable Addresses: Wholesale Billing for ISPs

We are excited to announce Sonar's newest feature: Anchor & Linked Serviceable Addresses

Feb 13, 2024 · 2 minRead

New Feature: Outbound SMS - Sonar Software

221Product

New Feature: Outbound SMS for Proactive ISP Subscriber Messaging

February 7th, 2024 We are excited to be deploying our new Outbound SMS feature! This is part 2 of the earlier Outbound SMS project which went live in Febr

Feb 7, 2024 · 1 minRead

Turning Churn into Return: A Guide to Win-Back Campaigns

222Customer experience

ISP Win-Back Campaigns: Turn Churn Into Returning Subscribers

Win back lost customers with personalized strategies and incentives. Boost loyalty and revenue with these strategies.

Feb 5, 2024 · 4 minRead

5 Business Intelligence Reports for Field Operations Managers

223Operations

5 Business Intelligence Reports Every ISP Field Operations Manager Needs

5 must have business intelligence reports for field operations managers to track progress and measure the effectiveness of field operations.

Jan 31, 2024 · 5 minRead

224Industry insight

7 Ways Internet Service Providers Can Combat Inflation

See how Internet Service Providers can combat inflation by increasing efficiency & reducing operating costs.

Jan 25, 2024 · 6 minRead

How to Craft Effective Canned Replies: A Guide for Support Teams

225Customer experience

How to Craft Effective Canned Replies for ISP Support Teams

Canned replies are an invaluable tool for support teams aiming to provide quick responses to frequently asked questions.

Jan 20, 2024 · 4 minRead

Advantages of Mobile Technology in Inventory Tracking - Sonar Software

226Operations

Advantages of Mobile Technology in ISP Inventory Tracking

Using mobile technology to track inventory adds a layer of agility and accessibility to managing inventory.

Jan 17, 2024 · 4 minRead

New Feature: sonarPay Disbursements - Sonar Software

227Product

New Feature: sonarPay Disbursements Dashboard and Report

January 16th, 2024 We are excited to announce the arrival of the Disbursement Dashboard and the complementary sonarPay Disbursement Report to Sonar! These

Jan 16, 2024 · 1 minRead

Sonar Software Announces New CTO, Steve Shillingsburg - Sonar Software

228Company & Events

Sonar Software Names Steve Shillingsburg as New CTO

Sonar Software is excited to announce the appointment of Steve Shillingsburg as the Chief Technical Officer.

Jan 16, 2024 · 2 minRead

Top Field Service Metrics Fiber Providers Should Be Tracking

229Operations

Field Service KPIs Every Fiber ISP Should Track

Measuring and monitoring key metrics in field service and dispatch operations is crucial for optimizing efficiency

Jan 12, 2024 · 2 minRead

Optimizing Revenue Streams in Fiber Networks - Sonar Software

230Operations

How to Optimize Revenue Streams in Fiber Networks

As subscribers increasingly depend on seamless and high-speed internet connectivity, fiber service providers find themselves navigating a complex arena whe

Jan 10, 2024 · 4 minRead

Product Update: Auth0 Integration - Sonar Software

231Product

Product Update: Auth0 Integration Adds Active Directory and SAML SSO

January 5th, 2024 We’re excited to share that our Auth0 integration now includes Active Directory and SAML as additional authentication options! This expan

Jan 5, 2024 · 1 minRead

Essential Tech Stack for Fiber Providers in 2024 - Sonar Software

232Product

The Essential Tech Stack for Fiber Internet Providers in 2024

Explore how Internet Service Providers are currently utilizing technology to facilitate growth and scalability in 2024.👇

Jan 4, 2024 · 5 minRead

Strategies for Empowering Customers Through Tickets - Sonar Software

233Customer experience

Empowering ISP Subscribers Through Ticketing Systems

Ticketing systems play a crucial role in providing the tools for subscribers to take charge of their experience.

Jan 2, 2024 · 3 minRead

Importance of Data Analytics for Fiber Internet Providers

234Industry insight

Data Analytics for Fiber Internet Providers: 7 Ways It Drives ISP Growth

Data analytics provide ISPS with unparalleled insights into user behavior, network health, and market trends.

Jan 1, 2024 · 4 minRead

8 Ways To Improve Subscriber Experience - Sonar Software

235Customer experience

8 Ways to Improve Subscriber Experience for ISPs

Learn how to improve the ubscriber experience, including network performance, customer support, and security.

Dec 21, 2023 · 5 minRead

Cost Analysis: In-House vs. Outsourced Field Service - Sonar Software

236Operations

In-House vs. Outsourced Field Service for ISPs: A Cost Analysis

Choosing to manage field service in-house or outsource is complex. Our blog delves into cost analysis to guide ISPs in strategic decisions.

Dec 18, 2023 · 4 minRead

Streamline Customer Support: The Power of Sonar's Ticketing Platform - Sonar Software

237Customer experience

ISP Ticketing Software: How Sonar's Platform Streamlines Customer Support

Learn how effective management of customer support interactions becomes not only a necessity but a competitive advantage

Dec 14, 2023 · 4 minRead

Key Metrics When Outsourcing Customer Service - Sonar Software

238Customer experience

Key Metrics for Outsourcing ISP Customer Service

Key performance metrics play a pivotal role for ISPs, providing crucial insights into the effectiveness various operations.

Dec 11, 2023 · 4 minRead

Diving Into Data: Sonar’s Inventory Insights - Sonar Software

239Operations

Inventory Management for ISPs: Sonar's Inventory Insights

Inventory, encompassing all tangible assets within a telecom business, plays a pivotal role in ensuring the seamless flow of operations.

Dec 6, 2023 · 3 minRead

Customer Retention in 2024: Strategies for Keeping Subscribers Happy

240Customer experience

ISP Customer Retention in 2024: Strategies to Keep Subscribers Happy

Learn the top innovative strategies that ISPs can implement in 2024 to keep subscribers happy and loyal to their brand.

Dec 4, 2023 · 3 minRead

Creative Customer Experience Strategies for Service Providers

241Customer experience

Creative Customer Experience Strategies for ISPs and Service Providers

Explore many techniques aimed at tailoring equipment bundles to distinct customer segments or service tiers

Nov 30, 2023 · 5 minRead

Improve Your Purchase Order Cycle Within Sonar - Sonar Software

242Product

How to Improve Your Purchase Order Cycle in Sonar

This blog opens the gateway to a transformative approach. Enter Sonar, a comprehensive solution tailored for telecom providers, offering a […]

Nov 28, 2023 · 4 minRead

Using Historical Data for Network Optimization - Sonar Software

243Operations

Using Historical Data for Network Optimization at ISPs

This blog explores the significance of leveraging historical data to fine-tune and future-proof networks for the challenges of tomorrow

Nov 25, 2023 · 3 minRead

Managing Network Congestion - Sonar Software

244Operations

How ISPs Manage Network Congestion: 5 Proven Strategies

Learn how Internet Service Providers can manage network congestion to ensure their customers are satisfied with their service.

Nov 20, 2023 · 3 minRead

Connecting With Ease: Sonar’s Mass Message Tool - Sonar Software

245Product

Sonar's Mass Message Tool: Segmented Email for ISPs

Sonar’s Mass Message Tool display a robust and versatile solution that promises to simplify and elevate your communication efforts.

Nov 14, 2023 · 3 minRead

Sonar Software Appoints Ray Bixler as CEO - Sonar Software

246Company & Events

Sonar Software Appoints Ray Bixler as CEO to Lead ISP Growth

Sonar Software is pleased to announce the appointment of Ray Bixler as its new Chief Executive Officer.

Nov 14, 2023 · 2 minRead

Streamline Your Inventory Management with Sonar - Sonar Software

247Operations

ISP Inventory Management: Streamline Stock and Purchase Orders with Sonar

Learn how Sonar's Inventory module offers an efficient solution to streamline your ISPs inventory management

Nov 9, 2023 · 4 minRead

Gain Visibility in Optimizing the Quality of Service - Sonar Software

248Operations

Quality of Service (QoS) Optimization for ISPs: A Visibility Guide

Quality of Service Optimization is the cornerstone of delivering an exceptional user experience and minimizing service disruptions for ISPs

Nov 6, 2023 · 5 minRead

Big Telecom vs. Local ISPs: How M&A Impacts Competition

249Industry insight

Big Telecom vs. Local ISPs: How Telecom M&A Impacts Competition

Learn how mergers and acquisitions in the telecom industry have both positive and negative consequences on the overall industry landscape

Nov 2, 2023 · 4 minRead

Optimize Service Delivery with Sonar’s Scheduling Features

250Operations

Optimize ISP Service Delivery with Sonar's Scheduling and Dispatch Features

Learn how Sonar's scheduling features can ensure timely appointments, efficient resource allocation, and streamlined processes.

Nov 1, 2023 · 4 minRead

The Power of Automated Billing and Invoicing for WISPs

251Operations

Automated Billing and Invoicing for WISPs: Cut Errors, Save Time

Boost your WISP with automated billing & invoicing. Discover the game-changing benefits of automated billing and invoicing.

Oct 28, 2023 · 4 minRead

How GIS Mapping is Transforming ISP Operations - Sonar Software

252Operations

How GIS Mapping Transforms ISP Network Operations

Learn the transformative impact of GIS mapping on Internet Service Providers and how it enhances their services.

Oct 24, 2023 · 7 minRead

Highlights from the 2023 Wispapalooza Conference - Sonar Software

253Company & Events

2023 Wispapalooza Conference Highlights for WISPs and ISPs

The 2023 Wispapalooza conference brought together the WISP community in an electrifying gathering of innovation and networking.

Oct 23, 2023 · 6 minRead

24/7 Network Surveillance: Remote Fiber Monitoring Tools and Benefits

254Operations

Remote Fiber Monitoring Tools: 24/7 Network Surveillance Benefits for ISPs

This blog will cover the world of 24/7 network surveillance, shedding light on the intricacies of […]

Oct 18, 2023 · 5 minRead

Unveiling the Power of Fiber Analysis Tools: Enhancing Network Performance - Sonar Software

255Industry insight

Fiber Analysis Tools: How ISPs Improve Network Performance

Fiber optics have revolutionized the way we transmit data, providing unprecedented speed and reliability. As telecommunication providers strive to meet...

Oct 12, 2023 · 4 minRead

Choosing the Right Network Monitoring Tool - Sonar Software

256Operations

How to Choose the Right Network Monitoring Tool for Your ISP

Optimize ISP operations with effective network monitoring. Learn how to choose the right tool for seamless network performance

Oct 10, 2023 · 3 minRead

257Funding & Compliance

Telecommunication Taxation: Common Challenges and Solutions for ISPs

Telecommunication taxation is a critical facet of the telecommunications industry, wielding substantial implications for providers and consumers alike.

Oct 6, 2023 · 4 minRead

Scaling Billing Operations with Sonar - Sonar Software

258Operations

How to Scale ISP Billing Operations with Sonar Automation

Simplify ISP Billing with Sonar's Automation, see you can reduce manual labor and automate repetitive tasks.

Oct 2, 2023 · 4 minRead

New Feature: Avalara Tax Integration - Sonar Software

259Product

Avalara Tax Integration for ISPs: Automated Communications Tax in Sonar

Using Sonar and Avalara together makes managing complex communications taxes easier with a centralized portal for transaction transparency.

Sep 27, 2023 · 1 minRead

Sonar Software Partners with Avalara to Automate Tax Compliance

260Company & Events

Sonar Software Partners With Avalara to Automate ISP Tax Compliance

Sonar Software has partnered with Avalara, a leading provider of tax compliance automation software for businesses of all sizes.

Sep 27, 2023 · 3 minRead

Shaping Tomorrow's Connectivity with Network Automation

261Operations

Network Automation for ISPs: Shaping Tomorrow's Connectivity

Automated network operations revolutionize network management, enhancing efficiency and reliability in an increasingly connected world.

Sep 26, 2023 · 4 minRead

Utilizing Artificial Intelligence in Your ISP - Sonar Software

262AI & Automation

How ISPs Use AI for Network, Customer Experience, and Security

AI brings with it a suite of tools and capabilities that can significantly enhance efficiency, security, and customer satisfaction.

Sep 25, 2023 · 4 minRead

Maximizing Fiber Optic Performance: Best Practices for Users

263Industry insight

Maximizing Fiber Optic Performance: Best Practices for ISP Users

Elevate Your Fiber Optic Experience: Tips for Performance Optimization and Future Trends in High-Speed Connectivity.

Sep 18, 2023 · 4 minRead

Bridge or Breach: RDOF Defaulters Face $8M in Fines - Sonar Software

264Funding & Compliance

RDOF Defaulters Face $8M in FCC Fines: What It Means for Rural Broadband

RDOF Program: FCC's $8M Fines Signal Broadband Accountability - Empowering Rural Communities for Digital Inclusion.

Sep 15, 2023 · 3 minRead

Preseem: The Proactive Quality of Experience Solution for ISPs

265Customer experience

Preseem QoE Platform for ISPs: Proactive Network Management

See how Preseem's cloud-based QoE platform simplifies network management, boosts subscriber satisfaction, and fuels growth.

Sep 13, 2023 · 6 minRead

5 Common Security Mistakes and How To Prevent Them - Sonar Software

266Operations

5 Common Cybersecurity Mistakes ISPs Make and How To Prevent Them

Top security mistakes that individuals and organizations often make, and, more importantly, how to prevent them.

Sep 8, 2023 · 5 minRead

Product Update: Calix Integration - Sonar Software

267Product

Calix SMx Integration Update: New VLAN and Policy Map Options in Sonar

September 7th, 2023 We are excited to let you know that our Calix SMx integration now boasts enhanced functionality, including optional specifications for

Sep 7, 2023 · 1 minRead

Maximizing Your Grant Victory! A Roadmap for Success Beyond Funding - Sonar Software

268Funding & Compliance

After You Win a Broadband Grant: An ISP Roadmap for Post-Award Success

Winning a government grant opens doors for your ISP. Discover post-win steps for maximizing impact & success.

Sep 4, 2023 · 4 minRead

Economic and Long-Term Benefits of Fiber Optic Infrastructure

269Industry insight

Economic Benefits of Fiber Optic Infrastructure for ISPs

Unlock Growth with Fiber Optic: Speed, Security & Savings. Explore Economic Advantages for Service Industry.

Aug 28, 2023 · 6 minRead

Delivering Assurance: Ensuring Quality Network Performance

270Operations

Network Performance Monitoring Best Practices for Fiber and ISP Providers

Learn the best practices for ensuring quality Network Performance for Fiber providers and how to monitor performance.

Aug 21, 2023 · 4 minRead

The Future of Fiber Networks: Trends and Innovations - Sonar Software

271Industry insight

The Future of Fiber Networks: Trends and Innovations Shaping ISP Connectivity

Exploring the future of fiber outside plant networks: innovations, 5G synergy, and transformative connectivity.

Aug 18, 2023 · 4 minRead

How Fiber Optic Connectivity Transforms Operations - Sonar Software

272Industry insight

How Fiber Optic Connectivity Transforms ISP Operations

Explore how fiber optic connectivity revolutionizes telecom operations for unprecedented efficiency and innovation

Aug 15, 2023 · 4 minRead

Bridging the Digital Divide: Fiber Internet's Impact on Rural Communities

273Industry insight

Bridging the Digital Divide: How Fiber Internet Transforms Rural Communities

Bridging the digital divide: Discover how fiber internet is transforming rural communities, empowering education, and spurring economic growth

Aug 11, 2023 · 4 minRead

Product Update: Batch Payment Entry Tool - Sonar Software

274Product

Sonar Batch Payment Entry Tool: CSV Loading and Invoice Updates

August 10th, 2023 We are excited to inform you of recent updates to our Batch Payment Entry tool! Now featuring CSV file loading, the ability to apply paym

Aug 10, 2023 · 1 minRead

Harnessing Business Intelligence for Smarter Inventory Decisions - Sonar Software

275Operations

Business Intelligence for Smarter ISP Inventory Decisions

Learn more about data visualization, dashboards, and interactive reports, so decision-makers can gain insights into inventory levels.

Aug 8, 2023 · 5 minRead

Unlocking Government Grants: A Roadmap for Internet Service Providers

276Funding & Compliance

Broadband Grants for ISPs: A Roadmap to Win Funding

Broadband grant writing made easy: Secure funding, bridge the digital divide, and empower communities with high-speed internet access.

Aug 7, 2023 · 4 minRead

Securing Fiber Outside Plant Networks: Safeguarding Critical Infrastructure

277Industry insight

How ISPs Secure Fiber Outside Plant (OSP) Networks

Protecting Fiber OSP Networks: Safeguard your critical infrastructure with robust security measures. Learn how ISPs can secure their networks

Aug 5, 2023 · 4 minRead

Sustainable Fiber Optics: Reducing Environmental Impact

278Industry insight

Sustainable Fiber Optics: How ISPs Reduce Environmental Impact

Embrace Sustainable Fiber Optics: Minimize Environmental Impact & Build a Greener Future with Eco-friendly Connectivity.

Aug 1, 2023 · 4 minRead

Telecom Tax Compliance in the Digital Age - Sonar Software

279Funding & Compliance

Telecom Tax Compliance in the Digital Age: A Guide for ISPs

Learn practices for ensuring telecom tax compliance and navigating these challenges successfully in this blog post.

Jul 25, 2023 · 5 minRead

$4 Million Internet for All Grants Empower Tribal Lands

280Funding & Compliance

$4 Million Internet for All Grants Expand Broadband on Tribal Lands

The Internet for All Grants for Tribal Lands Grant receives an incredible four-million-dollar boost to bridge the digital divide.

Jul 24, 2023 · 4 minRead

Understanding DHCP: What it is and How it Works - Sonar Software

281Industry insight

Understanding DHCP: What It Is and How It Works in ISP Networks

Discover how DHCP works and its benefits in modern networks to automate IP address assignment, simplify network admin, reduce errors.

Jul 21, 2023 · 4 minRead

282Funding & Compliance

South Carolina Secures $551.5 Million in Broadband Funding

Congressman Clyburn Secures $551.5 Million in Broadband Funding for South Carolina to close the digital divide.

Jul 18, 2023 · 3 minRead

The Impact of Field Service Dispatch Apps on Customer Satisfaction and Retention

283Customer experience

How Field Service Dispatch Apps Boost ISP Customer Satisfaction and Retention

Learn how Field service dispatch apps are the game-changers that can revolutionize customer experiences for ISPs.

Jul 17, 2023 · 4 minRead

Safeguarding Your Data: The Importance of API Security

284Industry insight

API Security for ISPs: Protecting OSS/BSS Data and Customers

API Security: Protecting Data & Customers. Learn about risks, common vulnerabilities, and safeguarding strategies.

Jul 16, 2023 · 4 minRead

$88 Million Broadband Grant Promises to Revolutionize Northwest Alaska

285Funding & Compliance

$88 Million Broadband Grant to Connect Rural Northwest Alaska

Senators from Northwest Alaska have announced a whopping $88 million broadband grant to connect communities.

Jul 15, 2023 · 3 minRead

From Speed to Innovation: Exploring New Technologies for Fiber Internet Providers

286Industry insight

New Technologies for Fiber Internet Providers: 5G, IoT, and Rural Expansion

Exploring the trends and technologies reshaping the future of Fiber Internet and its possibilities including expansion in rural areas.

Jul 13, 2023 · 4 minRead

Outage Update & Resolution July, 11th 2023 - Sonar Software

287Company & Events

Sonar Platform Outage Update and Resolution: July 11th, 2023

Sonar had platform outage due to failure of our critical infrastructure hosts that affected all of Sonar’s services. This outage lasted between 4 hours

Jul 12, 2023 · 3 minRead

A Guide To Choosing the Right ISP Software - Sonar Software

288Industry insight

How To Choose the Right ISP Software for Fiber, WISP, and MDU

This blog offers invaluable guidance on selecting the perfect solution for specific ISP types, including Fiber, WISP, and MDU.

Jul 11, 2023 · 4 minRead

Texas Secures Over $3.3 Billion in Broadband Funding - Sonar Software

289Funding & Compliance

Texas Secures Over $3.3 Billion in BEAD Broadband Funding

Texas is set to receive a substantial investment of over $3.3 billion from the federal government for broadband expansion.

Jul 11, 2023 · 3 minRead

Top Features to Look for in VoIP Billing Software - Sonar Software

290Operations

VoIP Billing Software: Top Features ISPs Should Look For

Discover vital features of VoIP billing software and find the best solution for your business needs in this article.

Jul 7, 2023 · 4 minRead

$238 Million Federal Funding Powers High-Speed Internet Expansion in Michigan

291Funding & Compliance

$238 Million in Federal Broadband Funding Expands High-Speed Internet Across Michigan

The Michigan High-Speed Internet Office announced preliminary recommendations for $238 million in grant funding.

Jul 6, 2023 · 2 minRead

292Operations

The Benefits of Cloud-Based ISP Billing Software

Learn how ISPs leverage cloud-based billing software to streamline operations and outpace competitors in the digital age.

Jul 4, 2023 · 7 minRead

Middle-Mile Broadband Expansion Projects to Receive $930 Million

293Funding & Compliance

Middle-Mile Broadband Funding: $930 Million for 35 Expansion Projects

The Biden Administration has Allocated $930 Million for Middle-Mile Broadband Expansion Projects in the United States.

Jul 1, 2023 · 2 minRead

294Operations

Automating Billing and Provisioning for MDU Service Providers

Automated billing and provisioning for seamless tenant experience in your MDU. Explore benefits, options, and best practices in this article.

Jun 28, 2023 · 6 minRead

Streamlining Network Management: How RemoteWinBox Transforms MikroTik Usage

295Operations

RemoteWinBox for MikroTik: Remote Management Plus Sonar Integration

Discover how RemoteWinBox has created a solution that allows WISPs, MSPs, and any MikroTik user to become more efficient and save money.

Jun 26, 2023 · 2 minRead

Why Service Dispatch Software Is Essential for Your Business - Sonar Software

296Operations

Why Service Dispatch Software Is Essential for ISPs

Service dispatch software is a comprehensive system designed specifically to streamline and optimize the operations of ISPs.

Jun 25, 2023 · 4 minRead

297Funding & Compliance

Colorado Launches $162 Million Broadband Grant Program for ISPs

The Colorado Broadband Office has recently commenced the application process for a $162 million grant program.

Jun 24, 2023 · 1 minRead

Mississippi Receives $151.4 Million in Grant Funding to Expand Broadband Access

298Funding & Compliance

Mississippi Wins $151.4M in BEAD-Era Broadband Grants for ISPs

The U.S. Department of the Treasury has allocated $151.4 million to Mississippi to expand broadband service across the state.

Jun 20, 2023 · 3 minRead

Choosing the Right Inventory Management KPIs for Your Business

299Operations

Inventory Management KPIs Every ISP Should Track

Optimize inventory processes the right Key Performance Indicators (KPIs) that align with their unique business goals and operational needs.

Jun 17, 2023 · 4 minRead

300Product

New Feature: Ticket Subscribe in Sonar

June 8th, 2023 We are excited to inform you that today we are deploying our new Ticket Subscribe feature. By subscribing to tickets, users will be able to

Jun 15, 2023 · 1 minRead

West Virginia Approves $18 Million in Funding for Broadband Infrastructure Projects

301Funding & Compliance

West Virginia Approves $18M in Broadband Infrastructure Funding

West Virginia to receive $18 million in funding for broadband projects aiming to connect 200,000 homes and businesses to broadband services.

Jun 15, 2023 · 1 minRead

The Role of Billing System Software in Customer Relationship Management

302Customer experience

How ISP Billing Software Powers Customer Relationship Management (CRM)

In this blog, we will explore the fundamental role of billing system software in customer relationship management within an ISP.

Jun 13, 2023 · 4 minRead

303Industry insight

From 2G to 6G: The Evolution of Telecom Networks

The evolution of telecom networks from 2G to 6G showcases the remarkable progress made in the realm of connectivity and communication

Jun 11, 2023 · 3 minRead

Florida's Grant Initiatives Expand Broadband Access in Polk County

304Funding & Compliance

Florida Broadband Grants Expand Fiber Access in Polk County

The state of Florida has recently allocated grants to support the expansion of broadband access in Polk County.

Jun 8, 2023 · 1 minRead

Referral Program Ideas To Keep Your Customers Coming Back for More

305Customer experience

Referral Program Ideas to Reduce ISP Churn and Win New Subscribers

Some examples of different incentives that can be used are discounts, loyalty points, exclusive access, complimentary services, and more.

Jun 6, 2023 · 6 minRead

FCC's Updated Broadband Access Map Reveals 8.3 Million Americans Without High-Speed Internet - Sonar Software

306Funding & Compliance

FCC Broadband Map: 8.3 Million Americans Still Lack High-Speed Internet

The Federal Communications Commission (FCC) Updated Broadband Access Map Reveals 8.3 Million Americans Without High-Speed Internet.

Jun 5, 2023 · 2 minRead

Streamlining Operations with Tower Coverage

307Operations

Streamlining ISP Operations With Tower Coverage and Sonar

Optimize wireless coverage and network planning with Sonar's Tower Coverage integration

Jun 5, 2023 · 4 minRead

How to Improve Collaboration Across Departments Using Notes & Tasks

308Operations

How to Improve Cross-Department Collaboration with Notes and Tasks

Explore the role of employee notes in enhancing communication, streamlining information & preventing errors in account management.

Jun 1, 2023 · 4 minRead

Welcome Cameron Barragan as New Interim CEO; Simon Westlake as CTO

309Company & Events

Sonar Names Cameron Barragan Interim CEO and Simon Westlake CTO

Sonar is excited to welcome Cameron Barragan as the new interim CEO of Sonar Software. Effective immediately Simon Westlake will assume the role of CTO.

Jun 1, 2023 · 2 minRead

North Carolina Initiates Amplified Broadband Grants Program

310Funding & Compliance

North Carolina GREAT Grant: New Broadband Funding for Unserved Areas

North Carolina is proactively addressing the digital divide by launching another round of bidding for the (GREAT) grant funding.

May 31, 2023 · 4 minRead

Product Update: Customer Portal Change - Sonar Software

311Product

Product Update: Sonar Customer Portal Upgrade and Ubuntu 16.04 End of Support

May 30th, 2023 On Monday, July 10th, there will be a deployment to upgrade Sonar’s Customer Portal. As a result of this upgrade, Ubuntu 16.04 will no longe

May 30, 2023 · 1 minRead

Navigating Inflation: Strategies to Optimize Your Marketing Budget and Maximize ROI

312Industry insight

How ISPs Can Optimize Marketing Budgets and Maximize ROI During Inflation

Discover how precision marketing can transform your ISP's marketing. Learn how to target with accuracy and eliminate wasted expenses.

May 29, 2023 · 4 minRead

Benefits of Email Marketing - Sonar Software

313Industry insight

Benefits of Email Marketing for ISPs: Retention, Traffic, and ROI

Discover the power of email marketing & how it can boost your business growth and drive higher conversion rates in this insightful blog post.

May 24, 2023 · 6 minRead

Bridging the Digital Divide and Strengthening Communities

314Funding & Compliance

Bridging the Digital Divide: ARP Broadband Funding for ISPs

The American Rescue Plan is making notable strides in improving connectivity and bolstering community services across the United States.

May 20, 2023 · 3 minRead

Boost Your Business Growth With an Effective Referral Program

315Industry insight

How to Build an Effective Customer Referral Program for ISPs

Learn how to acccelerate business growth by implementing a powerful referral program that taps into the potential of word-of-mouth marketing.

May 18, 2023 · 5 minRead

New Feature: Vetro FiberMap Integration (Beta) - Sonar Software

316Product

New Feature: Vetro FiberMap Integration (Beta) for Sonar

May 12th, 2023 We are excited to inform you that there will be a deployment on Thursday, May 18th to release our Vetro FiberMap integration into productio

May 12, 2023 · 1 minRead

The Benefits of Pre-Qualification Tools for Internet Service Providers

317Customer experience

Pre-Qualification Tools for ISPs: Benefits and How They Streamline Sales

Learn how pre-qualification tools can make it easier for customers to identify service coverage and streamline the sales process

May 12, 2023 · 3 minRead

Securing Funding: The Essential Guide to Grant Writing Preparedness

318Funding & Compliance

Grant Writing Preparedness: How ISPs Secure Government Broadband Funding

Learn how to secure government grants and grant writing preparedness for internet service providers in our webinar replay.

May 10, 2023 · 3 minRead

7 Ways to Enhance Customer Experience - Sonar Software

319Customer experience

7 Ways ISPs Can Enhance Customer Experience and Reduce Churn

Strategies to enhance the customer experience to have a competitive advantage, brand loyalty, customer retention, and increased satisfaction

May 7, 2023 · 5 minRead

Top Features to Look for in Field Service Dispatch Software

320Operations

Field Service Dispatch Software for ISPs: Top Features to Look For

Learn the importance of dispatch software in managing field service operations & top features to look for when selecting dispatch software.

May 5, 2023 · 7 minRead

How Fiber Internet Can Help ISPs Attract and Retain More Customers

321Industry insight

How Fiber Internet Helps ISPs Attract and Retain More Customers

Discover how Fiber Internet can be a game-changer for ISPs, empowering them to attract and retain more customers.

Apr 29, 2023 · 7 minRead

Ways To Enhance Security: Protect Your Network and Customers - Sonar Software

322Operations

ISP Network Security: 7 Ways to Protect Your Network and Customers

Learn how to enhance security within your network and protect your customers from cyber attacks in this blog.

Apr 27, 2023 · 6 minRead

New Feature: Voice Billing Importer - Sonar Software

323Product

New Feature: Voice Billing Importer for Sonar

April 25th, 2023 We are excited to inform you that there will be a deployment on Thursday, April 27th for our new Voice Billing Importer feature. The impo

Apr 25, 2023 · 1 minRead

Streamline Your Operations with SMS Notifications - Sonar Software

324Operations

SMS Notifications for ISPs: Streamline Operations and Field Communication

Learn how SMS notifications can improve communication and increase productivity for Internet Service Providers in our latest blog post.

Apr 22, 2023 · 2 minRead

Training and Retention Strategies for Field Technicians

325Operations

Field Technician Training and Retention Strategies for ISPs

Top training and retention strategies for field technicians to foster growth and commitment to their roles

Apr 17, 2023 · 5 minRead

How ISPs Can Drive Enrollment in The Affordable Connectivity Program - Sonar Software

326Funding & Compliance

How ISPs Can Drive Affordable Connectivity Program (ACP) Enrollment

Tips for Internet Service Providers to effectively market enrollment in The Affordable Connectivity Program.

Apr 14, 2023 · 4 minRead

5 Ways To Improve Supply Chain Management in Your ISP - Sonar Software

327Operations

5 Ways to Improve Supply Chain Management for Your ISP

In this blog post, we explore ways ISPs can improve their supply chain management and stay ahead in the highly competitive industry.

Apr 12, 2023 · 5 minRead

Maximizing Productivity in the Field with Task Templates

328Operations

Field Technician Task Templates: Boost ISP Productivity and Consistency

Advantages of using task templates for field technicians to ensure they complete all important steps & perform all the necessary tasks.

Apr 8, 2023 · 3 minRead

New Feature: GPS Tracking - Sonar Software

329Product

New Feature: GPS Tracking for ISP Vehicles and Field Technicians

April 6th, 2023 We are excited to let you know that there will be a deployment on Thursday, April 6th to introduce a GPS tracking feature. This feature pro

Apr 6, 2023 · 1 minRead

330Industry insight

5 Ways to Build Brand Awareness for Your ISP

Learn new ways to promote brand awareness for your ISP to improve customer loyalty, trust, and recognition.

Apr 5, 2023 · 5 minRead

Tips to Successfully Overcome Staffing Challenges During Inflation

331Industry insight

How ISPs Can Overcome Staffing Challenges During Inflation

Inflation can create economic uncertainties & financial pressures that make it difficult for ISPs to attract and retain top talent.

Apr 2, 2023 · 4 minRead

Product Update: FCC Broadband Data Collection - Sonar Software

332Funding & Compliance

Product Update: FCC Broadband Data Collection (BDC) Export in Sonar

March 30th, 2023 We have revised the old 477 Data Export to align with the specifications defined for the BDC program. To read more about each BDC Filing S

Mar 30, 2023 · 1 minRead

Ways to Reduce Revenue Leakage - Sonar Software

333Operations

How to Reduce Revenue Leakage for ISPs

Revenue leakage is lost revenue from a business that could go unnoticed. In a case where revenue leakage occurs, many questions start to arise.

Mar 28, 2023 · 4 minRead

How to Develop a Winning Pricing Strategy - Sonar Software

334Industry insight

How to Develop a Winning ISP Pricing Strategy

A well-planned pricing strategy can help you attract more customers, build brand loyalty, & gain a competitive advantage in your industry.

Mar 24, 2023 · 10 minRead

335Company & Events

FISPA 2023 Recap: Sonar at the Fiber and Broadband Conference in Nashville

Sonar Software attends the 2023 FISPA conference, check out our recap of our experience at the show in Nashville, Tennessee.

Mar 17, 2023 · 2 minRead

3 Key Ingredients to Improve Financial Operations - Sonar Software

336Operations

3 Ways ISPs Can Improve Financial Operations and Accounting

Learn how to reduce costs & increase efficiencies in your accounting process and finance operations in this blog post.

Mar 14, 2023 · 4 minRead

Product Update: V2 Maintenance - Sonar Software

337Product

Sonar V2 Scheduled Maintenance: March 11, 2023 Service Window

March 11th, 2023 We want to make you aware that on Saturday, March 11th we will be having scheduled maintenance for approximately 4-6 hours. We will be usi

Mar 11, 2023 · 1 minRead

Product Update: Network Deployments - Sonar Software

338Product

Product Update: Network Deployment Mapping for Fiber and Wireline Operators

March 9th, 2023 There will be a deployment later today, March 9th, which will introduce some changes that allow fiber and other wireline network operators

Mar 9, 2023 · 1 minRead

Dispatcher Do’s & Don’ts - Sonar Software

339Operations

Dispatcher Do's and Don'ts for ISP Field Service Teams

Check out the do’s and don’ts of a dispatcher in our latest blog post.

Mar 8, 2023 · 5 minRead

5 Ways to Improve Your Accounting Process - Sonar Software

340Operations

5 Ways to Improve Your ISP Accounting Process

Learn how improve to improve the accounting process for your ISP in our latest blog post.

Mar 1, 2023 · 3 minRead

Tips to Optimize your Ticket Resolution Process - Sonar Software

341Customer experience

How to Optimize Your ISP Ticket Resolution Process

Learn how to improve ticket response times, customer service productivity and customer satisfaction in this blog.

Feb 21, 2023 · 3 minRead

Invoicing for Your ISP: Everything You Need to Know - Sonar Software

342Operations

ISP Invoicing Guide: How Billing Software Streamlines Payments

Learn the ins and outs of invoicing and how to make you payment process easy for your ISP with these tips.

Feb 13, 2023 · 4 minRead

New Feature: SMS Notifications - Sonar Software

343Product

New Feature: SMS Notifications for Sonar System Users

February 9th, 2023 We are very excited to inform you that our SMS Notifications feature is out of beta testing and now officially available to all in North

Feb 9, 2023 · 1 minRead

Enhance your ISP with Billing Reports - Sonar Software

344Operations

ISP Billing Reports: Track Revenue, Churn, and Cash Flow

Tracking financials requires accurate numbers. With automated billing reports, there will be a reduction in time and human error.

Feb 6, 2023 · 4 minRead

10 Signs You Have Outgrown Your Field Technician Software

345Operations

10 Signs You Have Outgrown Your ISP Field Technician Software

This blog article will explore 10 signs that you have outgrown your field technician software & how to regularly assess your ISPs current technology stack

Feb 4, 2023 · 4 minRead

Tips to Help Your Customers Optimize Their Bandwidth - Sonar Software

346Customer experience

How to Help ISP Customers Optimize Their Bandwidth and Reduce Support Calls

This blog provides insightful ways Internet Service Providers can help customers optimize their bandwidth & reduce unnecessary support calls

Jan 31, 2023 · 4 minRead

How to Automate your Tax Processes - Sonar Software

347Product

How to Automate Tax Compliance for ISPs with the Sonar Avalara Integration

The communication services industry is one of the most heavily taxed & regulated businesses. Learn how to automate your taxes processes

Jan 29, 2023 · 5 minRead

Automating Inventory & Purchase Order Management - Sonar Software

348Operations

Automating ISP Inventory and Purchase Order Management

Learn how to automate the management and procurement of inventory and avoid potential errors and hazards of a traditional pen-and-paper tracking system.

Jan 25, 2023 · 8 minRead

Choosing the Right ISP Billing System - Sonar Software

349Operations

How to Choose the Right ISP Billing System: Key Features to Look For

Knowing what to look for when obtaining a billing system is crucial. This blog further explains what to consider when obtaining an ISP billing system.

Jan 22, 2023 · 4 minRead

Managing Expenses for a New Fiber Build with Business Intelligence

350Operations

Managing Fiber Build Expenses with Business Intelligence Reporting

Learn how to manage expenses for a new fiber build and stay within budget by leveraging business intelligence reporting.

Jan 18, 2023 · 5 minRead

Sonar’s Annual Hackathon 2023 - Sonar Software

351Company & Events

Inside Sonar's Annual Hackathon: How Our Dev Team Builds and Recharges

The Sonar Hackathon is a fun team-building exercise where the development team is given an opportunity to work on new projects.

Jan 15, 2023 · 3 minRead

Advantages of Single Sign On - Sonar Software

352Product

Advantages of Single Sign-On (SSO) for ISPs

Single Sign On can lead to increased productivity as employees spend less time logging in and more time doing their work.

Jan 12, 2023 · 2 minRead

SEO Tips for Service Providers - Sonar Software

353Industry insight

SEO Tips for Internet Service Providers (ISPs)

Learn the latest Search Engine Optimization (SEO) tips for Internet Service Providers and how to improve the quality of traffic to your company’s website

Jan 11, 2023 · 4 minRead

Tips for Creating a Marketing Plan for your ISP - Sonar Software

354Industry insight

How to Create a Marketing Plan for Your ISP: 7 Practical Tips

Learn how to build an effective marketing plan to reach your revenue goals, outperform competitors, and successfully grow your business!

Jan 6, 2023 · 4 minRead

New Feature: User Personalization Blog - Sonar Software

355Product

User Personalization: Set Your Default Landing Page in Sonar

January 5th, 2023 On Thursday, January 5th, we will release a feature that allows users to select which screen in Sonar they’d like their landing page to b

Jan 5, 2023 · 1 minRead

How to Improve your Procurement Process - Sonar Software

356Operations

How to Improve Your ISP Procurement Process: 8 Strategies

Tips for Internet Service Providers to develop an effective procurement strategy, manage rising input costs and reduce supplier risk.

Jan 4, 2023 · 4 minRead

Top Ideas to Consider When Redesigning your Website - Sonar Software

357Industry insight

ISP Website Redesign: 7 Ideas That Convert More Customers

We have rounded up some great examples of what some Internet Service Providers are doing right when it comes to website design.

Dec 30, 2022 · 5 minRead

Blue Star Innovation Partners Announces Investment in Sonar Software

358Company & Events

Blue Star Innovation Partners Invests in Sonar Software, ISP OSS/BSS Provider

Blue Star Innovation Partners, announced today their investment in Sonar Software, a leading provider of BSS & OSS solutions for Internet Service Providers

Dec 23, 2022 · 2 minRead

Top Landing Pages for Internet Service Providers to Increase Conversions

359Industry insight

Best Landing Page Builders for ISPs to Increase Conversions

Landing pages remain the most effective method to increase conversions & nurture prospects at each stage of the sale funnel.

Dec 20, 2022 · 4 minRead

How to find the right Network Monitoring tool for your Hybrid ISP

360Product

How to Choose the Right Network Monitoring Tool for a Hybrid ISP

Finding the right monitoring tool can ensure a better user experience for customers, network engineers, and network administrators.

Dec 9, 2022 · 4 minRead

Why Automated Billing is Essential for Expanding your Business

361Operations

Why Automated Billing Is Essential for Scaling Your ISP

It’s undeniable that cash flow is the backbone of any business, and that includes Internet Service Providers. Whether you are delivering service via fiber,

Nov 17, 2022 · 5 minRead

Get Better Inventory Control with Business Intelligence

362Operations

Inventory Control for ISPs Using Business Intelligence Reporting

Explore how to leverage Business Intelligence Reporting to track your business's inventory levels and prevent costly inventory shortages.

Oct 28, 2022 · 4 minRead

Understanding APIs and Which is Best for Scalability - Sonar Software

363Industry insight

Understanding API Types: Which API Is Best for ISP Scalability

Scalability and growth can be challenging when tech doesn't get along, and APIs can be the key to unlocking potential.

Sep 19, 2022 · 5 minRead

Choosing the Right Accounting Firm for your ISP - Sonar Software

364Operations

How to Choose the Right Accounting Firm for Your ISP

Positioning your business for growth as an Internet Service Provider means understanding your revenue, expenditure, margins, and profit and loss.

Sep 6, 2022 · 5 minRead

Automation Simplified with Sonar + tray.io - Sonar Software

365Product

How to Automate Sonar with tray.io Webhooks and the Sonar API

Sonar offers comprehensive webhooks that allow external tools to be triggered when specific events occur within in your intance.

Sep 2, 2022 · 10 minRead

Sean Green Joins Sonar Software as New Chief Commercial Officer

366Company & Events

Sean Green Joins Sonar Software as Chief Commercial Officer

FRISCO, Texas, Aug. 23, 2022 - Sonar Software Inc., a leading provider of BSS & OSS solutions for Internet Service Providers, announced today that Sean Gre

Aug 23, 2022 · 3 minRead

Inventory Management KPIs that Internet Service Providers Should be Tracking

367Operations

Inventory Management KPIs Every ISP Should Track

Key performance indicators (KPIs) in inventory management are metrics that help you monitor and make decisions about your stock.

Aug 9, 2022 · 5 minRead

How to Boost Efficiency in your Network Operations Center with Automation

368Operations

How to Boost NOC Efficiency for ISPs with Network Automation

As networks grow more complex, they become difficult to manage. A lack of collaboration across teams creates a greater need for better visibility

Aug 3, 2022 · 5 minRead

A Guide to Navigating The New FCC Data Collection Filing

369Funding & Compliance

FCC Broadband Data Collection (BDC) Filing Guide for ISPs

The FCC and Congress worked jointly to revise the existing broadband service data collection process, and on February 22nd, 2022, released a Public Notice

Jul 19, 2022 · 5 minRead

Managing Tax Requirements in the VOIP & Telecom Industry

370Operations

Telecom and VoIP Tax Compliance: A Guide for ISPs

Taxation in the telecommunications industry is a complicated topic. A common misconception with taxation is that no taxes are due because no physical goods

Jul 8, 2022 · 5 minRead

Essential Field Service Metrics for Dispatchers & Field Technicians

371Operations

Essential Field Service KPIs for ISP Dispatchers and Field Technicians

Tracking KPIs can help you drive profitability and lower costs, provide a better customer experience, and increase field technician performance.

Jun 10, 2022 · 6 minRead

How to Improve Accounting & Finance with Business Intelligence

372Operations

How to Improve ISP Accounting and Finance with Business Intelligence

Analyzing data isn’t easy, especially if it’s gathered inaccurately. Many ISPs are still siloing data, resulting in mislabeled and poorly interpreted data.

Jun 2, 2022 · 5 minRead

9 Things Every Internet Service Provider Should Automate to Save Time & Money

373Operations

9 ISP Tasks to Automate to Save Time and Money

The importance of business efficiency is critical when it comes to maximizing profit, time and staying ahead of the competition.

May 25, 2022 · 8 minRead

[Webinar Replay] How to Drive New Revenue Streams & Tap into the MDU Gold Rush

374Industry insight

How ISPs Can Tap the MDU Gold Rush to Drive New Revenue

Check out the full webinar replay for an in-depth look at unlocking the potential of MDUs with Sonar

May 11, 2022 · 5 minRead

375Product

Sonar Status Page: Real-Time Uptime, Incidents, and Alerts for ISPs

Sonar's status page provides updates and notifications for uptime stats, details on system metrics, interruptions, and more.

May 10, 2022 · 4 minRead

Network Monetization & Market Expansion - Sonar Software

376Industry insight

Network Monetization for ISPs: MDU Market Expansion

Watch the five-part video series if you are ready to explore how to leverage automation and existing infrastructure in Multi-Dwelling Unit space.

May 3, 2022 · 6 minRead

Advantages of Hybrid Networks; Fiber vs. Fixed Wireless Internet - Sonar Software

377Industry insight

Hybrid Networks for WISPs: Fiber vs. Fixed Wireless Internet

With the acceleration of fiber technology, WISPs are beginning to take things one step further by launching hybrid network models that combine the benefits of fiber and wireless together.

Apr 22, 2022 · 9 minRead

Bundling for Growth: Service Add-ons to Increase ARPU - Sonar Software

378Operations

Bundling for Growth: ISP Service Add-Ons That Increase ARPU

Bundling products & services have long been a marketing strategy for Internet Service Providers. Learn how bundle for growth & boost ARPU.

Apr 18, 2022 · 5 minRead

7 Customer Service Tips to Improve the Customer Experience

379Customer experience

7 Customer Service Tips to Improve ISP Customer Experience and Retention

One of the things that customers are most likely to remember is the direct interaction they have with your customer service team.

Mar 16, 2022 · 7 minRead

How To Reduce Operating Costs & Increase ARPU For Your Multi-Dwelling Unit

380Operations

How To Reduce MDU Operating Costs and Increase ARPU With Sonar

Managing a multi-dwelling unit comes with significant expenses and, quite often, revenue limitations. Finding new ways to increase ARPU is critical

Mar 9, 2022 · 16 minRead

Cyber Security Tips for Internet Service Providers - Sonar Software

381Industry insight

Cybersecurity Tips for Internet Service Providers (ISPs)

As an Internet Service Provider, it is vital that your staff follow cybersecurity policies and procedures to best protect against cyberattacks.

Feb 21, 2022 · 5 minRead

382Product

DHCP Delivery for ISPs: Option 82, Remote ID, and Sonar

For a long time, Sonar has handled DHCP and option 82 requests for large networks using the Sonar DHCP Batcher. Now, this functionality has been expanded a

Feb 14, 2022 · 8 minRead

Scale Confidently with Microsoft Azure and Azure Kubernetes Service

383Product

How Microsoft Azure and AKS Help ISPs Scale Their OSS/BSS

See how modern architecture like Microsoft Azure and Azure Kubernetes Service enables scalability and growth for Internet Service Providers.

Feb 9, 2022 · 5 minRead

Managing Network Incidents & Reporting Them in Sonar - Sonar Software

384Operations

Managing Network Incidents and Reporting Outages in Sonar

Proactively monitoring your network is the best way to prevent equipment failures & network outages. When incidents arise, it is imperative to act swiftly.

Jan 28, 2022 · 6 minRead

How to Leverage Sonar’s Multi-Tenancy to Grow Your Business

385Product

How to Use Sonar's Multi-Tenancy to Grow Your ISP Business

There’s never been a greater need for software that can support multiple brands and multiple entities than there is in the current ISP market space.

Jan 24, 2022 · 19 minRead

Challenges & Best Practices for Field Technician Scheduling

386Operations

Field Technician Scheduling for ISPs: Challenges and Best Practices

Field technicians that are overworked due to inefficient scheduling have a cascading effect on revenue, service call costs

Jan 14, 2022 · 6 minRead

5 Manual Tasks Holding your ISP Back from Growth - Sonar Software

387Operations

5 Manual Tasks Holding Your ISP Back From Growth (and How to Automate Them)

Manual tasks can impact productivity, customer satisfaction, employee satisfaction, compliance, and revenue.

Dec 21, 2021 · 7 minRead

[Webinar Replay] How to Leverage Sonar’s Multi-Tenancy to Grow Your Business

388Product

How ISPs Use Sonar Multi-Tenancy to Manage Multiple Brands and Scale

See how Sonar’s multi-tenancy can transform your operations and make scaling your ISP business a smoother process, catch the full webinar replay today.

Nov 19, 2021 · 4 minRead

How to Reach New Customers and Increase Activations - Sonar Software

389Industry insight

How ISPs Reach New Customers and Increase Activations

Casting a large net in hopes of finding new customers can be costly and ineffective.

Oct 12, 2021 · 5 minRead

Transforming Data into Business Insights with Sonar's Business Intelligence Reporting

390Product

Business Intelligence Reporting for ISPs: Turn Data Into Insights

The foundation for future growth relies on accurate data insights to develop a robust and data-driven growth strategy to drive operational efficiencies.

Sep 8, 2021 · 7 minRead

Performance Improvements - Sonar Software

391Product

Performance Improvements: How Sonar Speeds Up Its ISP API

How we track down bottlenecks and improve performance in Sonar

Aug 30, 2021 · 19 minRead

Cloud Security vs. On-Premise: Which is right for your ISP?

392Industry insight

Cloud Security vs On-Premise Security for ISPs: How to Choose

Cybersecurity is becoming a daily battle for many Internet Service Providers. As cybercrime has become an undeniable threat, exploring solutions is vital.

Aug 9, 2021 · 6 minRead

When to Outsource Customer Support & Why - Sonar Software

393Customer experience

When to Outsource ISP Customer Support (and Why It Works)

Outsourcing is more than just shifting the burden of responsibility from one organization to another. Good customer service is a metric for success

Jun 8, 2021 · 6 minRead

How to Transform Your Field Operations with a Field Tech Mobile App

394Product

How a Field Tech Mobile App Transforms ISP Field Operations

Scheduling jobs, managing invoices, and tracking inventory can become overwhelming if technicians aren't equipped with the right tools.

Jun 2, 2021 · 7 minRead

Why Customer Portals are the Future of Customer Satisfaction

395Customer experience

Customer Portals for ISPs: The Future of Customer Satisfaction

Most Internet Service Providers use self-service customer portals for the same reasons, scalability, cost reduction, and enhanced customer experience.

Apr 28, 2021 · 6 minRead

Scaling Timeseries Data - Sonar Software

396Product

Scaling Timeseries Data for ISP Network Monitoring

Timeseries data is a set of data points indexed in time order. We utilize timeseries data heavily in Sonar for network monitoring & bandwidth usage

Apr 22, 2021 · 10 minRead

Don't let Legacy Systems Impede your Growth - Sonar Software

397Industry insight

Why Legacy Systems Impede ISP Growth (and How to Modernize)

While there are many areas in which legacy software can restrict growth, the two most pressing are scalability and security.

Mar 15, 2021 · 7 minRead

How to Protect Your Data When an Employee Leaves - Sonar Software

398Operations

How to Protect ISP Data When an Employee Leaves

When an employee leaves the threat to your data security & privacy practices increases, and this isn’t only true for those that leave with malicious intent

Mar 4, 2021 · 5 minRead

10 Ways to Streamline Your Support Process - Sonar Software

399Customer experience

10 Ways to Streamline Your ISP Support Process in Sonar

In today’s highly competitive environment, with multiple companies having near-identical offerings, it can be difficult to stand out from the crowd

Feb 23, 2021 · 7 minRead

[Webinar Replay] Unleash Potential & Enhance Field Tech Performance

400Operations

Field Tech App for ISPs: Streamline Field Operations [Webinar Replay]

Explore the challenges of using multiple, siloed systems for field operations

Feb 17, 2021 · 4 minRead

Solving the Data Puzzle, How ISPs Can Leverage Data to Increase ARPU - Sonar Software

401Product

How ISPs Can Leverage Data to Increase ARPU and Reduce Churn

Customer acquisition is always top of mind when growing your ISP, but customer retention and increasing ARPU are imperative to staying competitive.

Feb 5, 2021 · 2 minRead

[Webinar Replay] Foundation for Future Growth & Expansion

402Industry insight

ISP Growth Strategies: Optimization, Automation, and Expansion [Webinar Replay]

Watch the replay now to gain exclusive access to strategies for growth, automation, and competitive advantage tailored for ISPs.

Jan 21, 2021 · 2 minRead

Security & Advantages of Sonar in the Cloud - Sonar Software

403Product

Cloud Security and Advantages of Running Sonar on Azure

Cloud-based solutions, cloud-based security, and Software as a Service are all terms that grow increasingly more common. Read more...

Jan 14, 2021 · 6 minRead

[Webinar Replay] The Customer Experience: Unlocking Network Potential with Sonar & Preseem

404Customer experience

ISP Customer Experience Webinar: Sonar and Preseem on Network Potential

Actionable insights, best practices, and real-world examples of how Sonar and Preseem’s solutions can transform ISP operations.

Nov 4, 2020 · 4 minRead

[Webinar Replay] Mastering Inventory Management for ISPs

405Operations

Mastering Inventory Management for ISPs: Webinar Replay

Catch the full webinar replay to dive deeper into each of these strategies and learn how Sonar’s advanced inventory management tools can transform your ISP

Oct 21, 2020 · 2 minRead

Provisioning Customers & Devices in Sonar - Sonar Software

406Product

How Sonar Provisions Customers and Devices for ISPs

Sonar offers of provisioning your clients & controlling their access to services.

Oct 13, 2020 · 5 minRead

Building a Device Mapper - Sonar Software

407Product

How to Build a Device Mapper for the Sonar Poller

So, you want to contribute a device mapper to the Sonar poller. Great! Here’s a walk through on how to get started.

Oct 2, 2020 · 12 minRead

Pulse, Polling, and PHP - Sonar Software

408Product

Pulse, Polling, and PHP: How the Sonar Network Poller Works

Network monitoring is a necessary part of running any ISP. Just as we have to monitor our infrastructure to keep Sonar running smoothly

Oct 1, 2020 · 13 minRead

409Product

Why Sonar Is Cloud Native: How a Modern ISP Platform Runs on Azure

Learn why Sonar runs in the cloud, and why we don’t (and can’t) offer the ability for it to be run locally, and why this is a good thing for you.

Sep 29, 2020 · 23 minRead

Consuming the Sonar API - Sonar Software

410Product

Consuming the Sonar GraphQL API: Build an External App in PHP

Using the Sonar GraphQL API in an external application is pretty simple. It’s served over HTTPS, and the only HTTP verb you need to use is POST.

Sep 28, 2020 · 5 minRead

Mutations in the Sonar API - Sonar Software

411Product

How GraphQL Mutations Work in the Sonar API

GraphQL mutation is something that changes data. Whether you’re creating, updating, or deleting, running a mutation will always cause data to be modified.

Sep 25, 2020 · 5 minRead

A Deeper Dive into the new Sonar API - Sonar Software

412Product

A Deeper Dive Into the New Sonar GraphQL API: Complex Queries

In this article, I’m going to dive into the real power of this API and show you how to construct some complex, powerful queries.

Sep 23, 2020 · 9 minRead

413Product

The New Sonar GraphQL API: A Getting-Started Guide for ISPs

The API underlies everything we do - the entirety of the Sonar user interface is built on top of the API. The original API in Sonar was a REST API

Sep 21, 2020 · 14 minRead

414Company & Events

How Sonar Is Supporting ISP Partners During COVID-19

COVID-19: How Sonar is helping our partners In this time of uncertainty, the service that you, our ISP partners provide, has become paramount to the intern

Mar 15, 2020 · 1 minRead

415Company & Events

COVID-19 Announcement: Sonar Suspends Travel, Goes Virtual for WISPAMERICA 2020

The entire Sonar team looks forward to all WISPA events, as they are incredibly important venues to connect with both current and future partners.

Mar 9, 2020 · 2 minRead

416Company & Events

CEO Simon Westlake on The BrothersWISP

Check out the interview with our CEO Simon Westlake on The BrothersWISP where he shares Sonar’s vision of partnering to make business simple, the new featu

Oct 19, 2019 · 1 minRead

Introducing the ALL NEW Powerful Sonar - Sonar Software

417Company & Events

Introducing the All-New Sonar: Modern OSS/BSS for Growing ISPs

Growing ISPs face a range of challenges that lead to profit erosion. Changing market conditions and increasing customer expectations are making modernizati

Oct 16, 2019 · 1 minRead

418Product

Sonar Unveils the Future of ISP Billing and Management Software

DEBOLT, AL - Sonar Software presented their greatest advance at WISPAPALOOZA 2019 at a sold-out event in Las Vegas, NV. Version 2 is a “big re-imagining”;

Oct 10, 2019 · 2 minRead

The Globe And Mail ranks Sonar No. 23, Canada’s Top Growing Companies

419Company & Events

The Globe and Mail Ranks Sonar No. 23 on Canada's Top Growing Companies

Sonar ranks No. 23 with three-year growth of 2,028% on the inaugural Report on Business ranking of Canada’s Top Growing Companies. We have had an exception

Sep 27, 2019 · 1 minRead

Sonar Software Inc. Ranks No. 11 on the 2019 Startup 50

420Company & Events

Sonar Software Ranks No. 11 on the 2019 Startup 50

DEBOLT, Alberta - (BUSINESS WIRE) - Canadian Business and Maclean’s today ranked Sonar Software Inc. No. 11 on the 2019 Startup 50 ranking of Canada’s Top New

Sep 12, 2019 · 2 minRead

421Company & Events

Microsoft Airband Summit

Sonar’s CEO Simon Westlake speaking at the Microsoft Airband Summit. Sonar is a proud partner of the Microsoft Airband Initiative. The Microsoft Airband In

Sep 9, 2019 · 1 minRead

We've partnered with Microsoft! - Sonar Software

422Company & Events

Sonar Partners With Microsoft Airband to Connect Unserved Communities

I’m very pleased to announce that we’ve partnered with Microsoft on their Airband project. Airband is an initiative that Microsoft has started to bring Int

Oct 3, 2018 · 1 minRead

WISPAPALOOZA is almost here! - Sonar Software

423Company & Events

WISPAPALOOZA Is Almost Here: Meet Sonar in Vegas

We’ll be at WISPAPALOOZA in just a few days, and I hope to see many of you there. We’re running a training session on Monday, and there’s still time to reg

Oct 1, 2018 · 1 minRead

Reduced support on Victoria & Memorial Day - Sonar Software

424Company & Events

Reduced Support Hours on Victoria Day and Memorial Day

Please note that our Canadian staff will observe Victoria Day on Monday, May 21 and our U.S. staff will observe Memorial Day on Monday, May 28th. Our suppo

May 19, 2018 · 1 minRead

425Platform

Sonar 1.7 out now!

Sonar 1.7 is out now! The big new feature in 1.7 is geofencing for scheduling, but you can check out the entire changelog here. We’re still hard at work on

Apr 18, 2018 · 1 minRead

Welcome to the latest Sonar team members! - Sonar Software

426Company & Events

Welcome to the Latest Sonar Team Members: Shane MacDonald and Jimmy Thomson

I’m very happy to officially welcome two new members to the Sonar team - Shane MacDonald, previously Senior Accounts Manager at KP Performance, and Jimmy T

Apr 12, 2018 · 1 minRead

427Product

Sonar 1.6 Adds Incognito DOCSIS Provisioning for Cable Operators

Sonar 1.6 will be out in the next few days, bringing integration with Incognito for DOCSIS provisioning. We’re excited to see what the cable operators out

Mar 18, 2018 · 1 minRead

428Company & Events

Joint Preseem/Sonar webinar

I’ll be presenting a joint webinar with Preseem on February 13th – hope you can attend! The webinar will cover new features in Sonar 1.5, and how you can u

Feb 1, 2018 · 1 minRead

Sonar 1.5 and Sonar 2.0 - Sonar Software

429Product

Sonar 1.5 and Sonar 2.0: New ISP Billing Features and a GraphQL API

Sonar 1.5 is on the horizon, and it’s got some goodies in it. The big new feature is an integration with Avalara, which enables automated tax calculation f

Jan 17, 2018 · 2 minRead

430Company & Events

The Last Few Months: WispMon Migration and Sonar Updates

Things have been very hectic in the last few months since our WispMon acquisition! We’ve been hard at work migrating WispMon customers over to Sonar, but h

Nov 28, 2017 · 1 minRead

Our acquisition of WispMon - Sonar Software

431Company & Events

Sonar Acquires WispMon to Strengthen Fixed Wireless ISP Billing and OSS

Sonar, an industry leader in ISP billing and OSS solutions, today announced that it has acquired WispMon, a prominent ISP billing and OSS platform targetin

Sep 26, 2017 · 3 minRead

NuTEQ completes integration with Sonar - Sonar Software

432Company & Events

NuTEQ GOCare Completes Integration With Sonar ISP Billing and OSS

NuTEQ Completes Integration with Sonar Software Alpharetta, GA - (August 14, 2017) - NuTEQ Solutions, LLC, a SaaS provider of mobile customer care today an

Aug 14, 2017 · 2 minRead

433Product

Sonar 1.4 Released: Pulse Network Topology Mapping and More

Sonar 1.4 is officially released, and it’s chock full of new features. The major new feature is Pulse, our new module that automatically maps the topology

Jul 23, 2017 · 1 minRead

Sonar 0.6 now available! - Sonar Software

434Product

Sonar 0.6 Now Available: Data Usage Tracking and Usage-Based Billing

Sonar 0.6 is now available, bringing data usage tracking, usage based billing, a completely customizable customer portal, and much, much, much more. This i

Jul 7, 2017 · 1 minRead

435Platform

Automatic network mapping

Sonar 1.4 is coming soon, and the new major feature we’ll be releasing is our automatic network mapping module. This module uses the Sonar poller to scan y

Jun 19, 2017 · 1 minRead

436Product

Sonar 1.3 Released: Billing Improvements for ISPs

Sonar 1.3 is out today, bringing a wealth of billing improvements. Our next major update, 1.4, will bring automatic network mapping and detection of parent

Jun 5, 2017 · 1 minRead

Sonar 1.3 is almost here! - Sonar Software

437Product

Sonar 1.3 Billing Overhaul: New ISP Billing Features Almost Here

Sonar 1.3 is just a couple of weeks away from completion, and we can’t wait to share it with you. 1.3 is our billing overhaul update and contains a number

May 25, 2017 · 1 minRead

Sonar Training at WISPAPALOOZA 2017 - Sonar Software

438Company & Events

Sonar Training Session at WISPAPALOOZA 2017 for ISP Users

We’ll be putting on a training session on Monday, October 9th at WISPAPALOOZA 2017, and we’d love to see you there. This day of training is designed for ex

May 22, 2017 · 1 minRead

Provisioning coming next week! - Sonar Software

439Product

Sonar 0.4 Brings Flexible Network Provisioning Options for ISPs

Sonar 0.4 is almost out, bringing multiple provisioning options to your network - check out the whole video series! The entire team has been working very h

Apr 17, 2017 · 2 minRead

440Company & Events

New site is now live!

The new Sonar website is now live – hope you like it! We decided it was time for a refresh, and there’s lots of new information available, including our Pr

Mar 10, 2017 · 1 minRead

Procera + Sonar = The Ultimate Solution - Sonar Software

441Product

Procera + Sonar: Affordable DPI Traffic Shaping for ISPs

Procera, for everyone. The challenges facing ISP networks today are massive. Streaming video, constant software updates, and the deluge of devices inside r

Feb 22, 2017 · 3 minRead

442Product

Sonar Software Product Roadmap for 2017: The Path to 2.0

Sonar reached version 1.0 at the end of 2016. On our path towards 1.0, we’ve brought over 150 ISPs around the world onto the Sonar platform, and we’re look

Jan 16, 2017 · 3 minRead

443Product

Sonar 1.0 Is Near: Network Monitoring and Alerting for ISPs

Sonar 1.0 will be in your hands next week, and there’s a new video series available that walks you through the features of the network monitoring and alert

Dec 22, 2016 · 2 minRead

Sonar 1.0 is almost here! - Sonar Software

444Product

Sonar 1.0 Is Almost Here: Network Monitoring and a 50% Faster UI

Sonar 1.0 is almost here - we’re on track to deliver it before the end of the year, and the entire team is thrilled to be this close to hitting 1.0. The pr

Nov 30, 2016 · 1 minRead

445Product

ServerPlus Integration for Sonar: Call Center Tools for ISPs

I’m happy to announce our integration with ServerPlus. ServerPlus already provides call center services to a number of ISPs that use Sonar, and this integr

Sep 16, 2016 · 1 minRead

Voice billing available! - Sonar Software

446Product

Voice Billing and CDR Rating Now Available in Sonar 0.6.11

Sonar 0.6.11 will be out later today, and it brings support for billing for voice services and rating CDRs. As always, there is a video seriesdescribing ho

Aug 6, 2016 · 1 minRead

Sonar ticketing now available! - Sonar Software

447Product

Sonar Ticketing Is Now Available: Upgrade in Minutes

The Sonar ticketing update is available now - click the Upgrade button in your Sonar instance and you’ll be ticketing to your heart’s content in just a cou

Jun 15, 2016 · 1 minRead

Sonar 0.5 is almost here! - Sonar Software

448Product

Sonar 0.5 Is Almost Here: New ISP Ticketing System

Sonar 0.5 is almost here, bringing a complete ticketing system to Sonar, along with many other improvements and changes. There’s a video series available i

Jun 8, 2016 · 1 minRead

449Company & Events

What a Fantastic Show: Sonar Meets ISPs Face to Face

What a show - never had a reception like it. I’m finally back in Wisconsin completely worn out, but very enthused by the fantastic welcome we received and

Mar 6, 2016 · 1 minRead

Please join me in welcoming Glenn Moore to Sonar. - Sonar Software

450Company & Events

Welcoming Glenn Moore as COO of Sonar Software

I’m pleased to announce our selection of Glenn Moore to serve as Chief Operating Officer of Sonar Software, Inc. Glenn brings 35 years of successful busine

Mar 2, 2016 · 1 minRead

See you at WISP America! - Sonar Software

451Company & Events

See Sonar 0.4 at WISP America: IPAM, RADIUS, and IPv6 Provisioning

We’ll be at WISP America Mar 15-17, showing off Sonar 0.4 in a very cool way. I don’t want to spoil the surprise, but it’ll be worth stopping by our booth

Feb 25, 2016 · 1 minRead

Inventory is almost here! - Sonar Software

452Product

Sonar 0.3: Full Inventory System for ISPs Is Almost Here

We’re putting the final touches on our 0.3 upgrade, and it’s almost in your hands. The biggest change in 0.3 is the full inventory system we’ve built, but

Feb 13, 2016 · 1 minRead

453Product

Sonar Is on GitHub: Open API Tools for ISPs

When we started building Sonar, one of our core commitments was that we’d always provide a full API to our customers. We’ve all experienced the alternative

Feb 10, 2016 · 2 minRead

454Company & Events

Sonar Early Access Begins: First Keys Are Going Out

We officially began letting people into early access this week, and the feedback has been tremendous. Thanks to everyone who’s contributed input to and fol

Dec 10, 2015 · 1 minRead

455Company & Events

Our First Sonar Partners: Procera, ReadyNet, WISP Tools, and IPiFony

The WISP community is filled with companies providing a wide range of quality services and products and one of the strengths of the community is the spirit

Oct 15, 2015 · 5 minRead

456Company & Events

Announcing Sonar: Next-Generation ISP Billing and OSS for WISPs

The WISP industry is changing. While there are still thousands of WISPs around the world deploying products at every scale imaginable, there is a larger dr

Sep 29, 2015 · 3 minRead