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New Feature: Multi-Factor Authentication
December 11th, 2024 We are excited to announce a significant update designed to strengthen the security of your Sonar instance — Multi-Factor Authentication (MFA) is now available!
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Managing Depreciation for Network Infrastructure
Internet Service Providers rely on robust network infrastructure to ensure seamless operations to stay competitive. As these infrastructures age,...
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Streamlining Your Ticketing Process: Automating and Troubleshooting with Sonar
Incoming tickets can be overwhelming, and in times of high volume, it can be difficult to prioritize which ones are most urgent. There are several...
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When Should You Update Your FCC Broadband Labels?
Running a broadband business is no small feat. Between managing service plans, staying ahead of industry trends, and keeping your customers happy,...
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New Feature: Table Filters & Search Functionality
November 21st, 2024 We’re excited to announce that Sonar’s New Table Filters and Search Functionality is officially live and ready to streamline your...
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Streamlining Complex Tax Compliance: How ISPs Can Simplify Tax Automation
Internet Service Providers face the complex challenge of navigating tax compliance across numerous jurisdictions, especially as services expand and...
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Rethinking Customer Acquisition for Broadband Providers
Imagine you’re a customer looking to sign up for internet service. You’re faced with a basic web form offering little to no guidance. No personalized...
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How Broadband Providers Can Navigate Rising Subscriber Expectations on a Budget
Did you know that 16% of digital households are planning to cut back on their broadband spending? Yet, at the same time, subscribers' expectations...
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Coming Soon: Table Filters & Search Functionality
November 8th, 2024 We’ve been hard at work on a major enhancement that will transform your Sonar experience! Our Redesigned Table Filters and Search...
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Quality of Experience Impact on Reducing Customer Churn
Customer satisfaction is the driving force behind increasing revenue. For some industries, a small increase to client satisfaction can result in...
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E-Commerce for ISPs: How AI is Transforming Customer Engagement
Watch the latest Behind The Blog Episode or keep reading to learn more about how Sonar + Actifai are challenging the norm of how broadband providers...
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Incident Response: Built to Scale
Network outages and disruptions are a fact of life in the interconnected world. When internet service goes down, it's not just an inconvenience – it...
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Predictive Analytics for Network Optimization
The telecommunications industry demands seamless and efficient network operations, making network optimization a mission-critical imperative for...
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How AI is Shaping the Future of E-Commerce for ISPs
Recently, I had the pleasure of moderating a fantastic webinar hosted by the Fiber Broadband Association, where my colleague Thomas...
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Sonar's Q3 Product Update: Security, Customization, and AI-Driven Enhancements
At Sonar, we're constantly innovating to bring you powerful new features to optimize your workflows, enhance security, and leverage cutting-edge AI....
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Can Sonar work with WISP and Fiber? How does that work?
Yes, Sonar can work with both WISP (Wireless Internet Service Providers) and fiber networks, making it a versatile platform for ISPs deploying a mix...
New Feature: Custom Links
October 11th, 2024 Introducing Custom Links in Sonar – a game-changer for streamlining your workflow! Now you can add direct links to external apps...
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5 Key Benefits of Automating Your Enterprise Billing System
Manual billing, once a standard practice, can now be a bottleneck in the face of modern business dynamics. As Internet Service Providers grapple with...
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Leveraging Customizable Invoices for Marketing Success
Every touchpoint with your customers is an opportunity to reinforce your brand, drive engagement, and ultimately grow your business. One...
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Sonar’s New Customizable Invoice Templates
Every touchpoint with a customer is an opportunity to reinforce your brand, communicate value, and streamline operations. Invoicing, often viewed as...
New Feature: Customizable Invoice Templates
September 24th, 2024 We’re excited to introduce our latest feature—Customizable Invoice Templates! You can now personalize your invoices with your...
Update: Auth0 Integration
September 20th, 2024 We’re excited to announce that Sonar now supports enforced Single Sign-On (SSO) through Auth0, streamlining your team's login...