2 min read
Broadband pricing isn’t just about numbers; it’s about value, trust, and staying ahead in a crowded market. Picture this: your customers scrolling through their options, comparing prices, and trying to decide if your service is worth it. With...
2 min read
Incoming tickets can be overwhelming, and in times of high volume, it can be difficult to prioritize which ones are most urgent. There are several...
December 16th, 2024 We are thrilled to introduce the new Account Overview Customization feature. This allows you to tailor the layout and content of...
2 min read
Data is more than just numbers on a screen – it’s the foundation for informed decision-making and maintaining a competitive edge. Sonar’s reporting...
1 min read
December 11th, 2024 We are excited to announce a significant update designed to strengthen the security of your Sonar instance — Multi-Factor...
1 min read
Internet Service Providers rely on robust network infrastructure to ensure seamless operations to stay competitive. As these infrastructures age,...
2 min read
Running a broadband business is no small feat. Between managing service plans, staying ahead of industry trends, and keeping your customers happy,...
1 min read
November 21st, 2024 We’re excited to announce that Sonar’s New Table Filters and Search Functionality is officially live and ready to streamline your...
3 min read
Internet Service Providers face the complex challenge of navigating tax compliance across numerous jurisdictions, especially as services expand and...
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Imagine you’re a customer looking to sign up for internet service. You’re faced with a basic web form offering little to no guidance. No personalized...
1 min read
Did you know that 16% of digital households are planning to cut back on their broadband spending? Yet, at the same time, subscribers' expectations...
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November 8th, 2024 We’ve been hard at work on a major enhancement that will transform your Sonar experience! Our Redesigned Table Filters and Search...
3 min read
Customer satisfaction is the driving force behind increasing revenue. For some industries, a small increase to client satisfaction can result in...
2 min read
Watch the latest Behind The Blog Episode or keep reading to learn more about how Sonar + Actifai are challenging the norm of how broadband providers...
3 min read
Network outages and disruptions are a fact of life in the interconnected world. When internet service goes down, it's not just an inconvenience – it...
3 min read
The telecommunications industry demands seamless and efficient network operations, making network optimization a mission-critical imperative for...
3 min read
Recently, I had the pleasure of moderating a fantastic webinar hosted by the Fiber Broadband Association, where my colleague Thomas...
2 min read
At Sonar, we're constantly innovating to bring you powerful new features to optimize your workflows, enhance security, and leverage cutting-edge AI....
1 min read
Yes, Sonar can work with both WISP (Wireless Internet Service Providers) and fiber networks, making it a versatile platform for ISPs deploying a mix...
October 11th, 2024 Introducing Custom Links in Sonar – a game-changer for streamlining your workflow! Now you can add direct links to external apps...
3 min read
Manual billing, once a standard practice, can now be a bottleneck in the face of modern business dynamics. As Internet Service Providers grapple with...
3 min read
Every touchpoint with your customers is an opportunity to reinforce your brand, drive engagement, and ultimately grow your business. One...
