Unlocking Efficiency: Best Practices for Prioritizing Support Tickets

Your customers are the lifeblood of your business, fueling its growth and success. Without them, your revenue stream would run dry. Ensuring their satisfaction is paramount, as happy customers are not just repeat buyers but also powerful advocates for your brand. Keeping your customer support response time as low as possible is a key part of meeting customer expectations [...]

By |2024-03-18T15:34:50-05:00March 18, 2024|Contact Center|

WISPAMERICA 2024 RECAP

The Sonar team was in Oklahoma City, Oklahoma from March 4th – 7th exhibiting at the 2024 WISPAMERICA conference. This show brought over 1,500 people together to learn, experience new technology, and network with colleagues, all geared toward growing the vibrant and evolutionary WISP industry. About WISPAMERICA The four-day gathering featured 90+ expert sessions and demonstrations, over 100 exhibitors, [...]

By |2024-03-14T13:22:40-05:00March 7, 2024|Company News|

Tips to Prepare Your Customers for a Merger or Acquisition

Mergers and acquisitions (M&A) can be both exciting and stressful for an Internet Service Provider, especially for its customers. When two companies combine, there can be a significant impact on the products, services, and customer experience that they offer. It is essential for Internet Service Providers to properly prepare their customers for an M&A to ensure a smooth transition [...]

By |2024-03-08T07:59:49-06:00March 6, 2024|Business Strategies for ISPs|

7 Ways Internet Service Providers Can Leverage ChatGPT

Artificial Intelligence (AI) stands as a beacon of transformation across industries, reshaping traditional business models and fueling unprecedented growth. Now more than ever, small and medium-sized enterprises (SMEs) must embrace AI as a pivotal tool for driving innovation and staying ahead of the curve. For Internet Service Providers, integrating AI isn't merely about keeping in stride with the [...]

By |2024-03-06T12:44:04-06:00February 23, 2024|Business Strategies for ISPs|

The Battle for Bandwidth

The rivalry between fixed wireless and fiber providers has been a longstanding debate. Each technology comes with its own set of advantages and limitations, leading to a continuous comparison in the quest for the most efficient and cost-effective network deployment. However, recent developments suggest that a hybrid approach, combining the strengths of both technologies, may hold the key to [...]

By |2024-03-06T12:45:12-06:00February 19, 2024|Business Strategies for ISPs|

The Benefits of a Customer Review Strategy

Establishing a trustworthy brand and earning the confidence of customers are important elements for achieving success. Among the various tools available, consumer reviews stand out as a potent force capable of significantly bolstering your brand's credibility, boosting conversion rates, and enhancing search engine rankings. Consumers rely heavily on the experiences and opinions of their peers to guide their purchasing [...]

By |2024-03-15T06:29:37-05:00February 15, 2024|Business Strategies for ISPs|

New Feature: Anchor & Linked Serviceable Addresses

February 13th, 2024 Unlock a new era of precision and efficiency with Sonar's newest feature: Anchor & Linked Serviceable Addresses. Building upon the foundation of Serviceable Addresses, this innovative addition empowers you to define, control, and automate your service locations like never before. Anchor addresses serve as the cornerstone, representing the central point of association. Whether it's the [...]

By |2024-02-14T10:26:31-06:00February 13, 2024|Product Updates|

New Feature: Outbound SMS

February 7th, 2024  We are excited to be deploying our new Outbound SMS feature! This is part 2 of the earlier Outbound SMS project which went live in February of last year. This work introduces the ability to send SMS messages to Account Contacts via Triggered and Mass messages. Proactively reaching out to your subscribers builds trust, reduces [...]

By |2024-02-09T15:09:47-06:00February 7, 2024|Product Updates|

Turning Churn into Return: A Guide to Win-Back Campaigns

In the competitive world of broadband, the battle to retain customers is just as important as acquiring new ones; this is where win-back campaigns come into play. These strategic initiatives aim to re-engage former customers, enticing them to return to your services. In this blog, we'll explore the significance of win-back campaigns for ISPs and provide actionable steps and [...]

By |2024-03-06T12:46:04-06:00February 5, 2024|Business Strategies for ISPs|

5 Business Intelligence Reports for Field Operations Managers

Field operations managers play an integral role in ensuring an ISP's success as they oversee field technicians, manage field operations, and improve business efficiency. Gathering data in the field is essential for making informed decisions, improving processes, and achieving successful outcomes. Tracking and understanding the data collected will help to plan and budget for future operations, track progress and [...]

By |2024-03-06T12:46:21-06:00January 31, 2024|Business Strategies for ISPs, Field Operations|
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