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Unlocking the Power of Sonar’s Reporting Features
Data is more than just numbers on a screen – it’s the foundation for informed decision-making and maintaining a competitive edge. Sonar’s reporting...
Stay Connected: Get the Latest in Broadband Delivered to Your Inbox!
2 min read
Data is more than just numbers on a screen – it’s the foundation for informed decision-making and maintaining a competitive edge. Sonar’s reporting...
2 min read
Incoming tickets can be overwhelming, and in times of high volume, it can be difficult to prioritize which ones are most urgent. There are several...
3 min read
Customer satisfaction is the driving force behind increasing revenue. For some industries, a small increase to client satisfaction can result in...
1 min read
In today’s digital age, customers expect instant gratification and seamless experiences. This is especially true in the ISP industry, where a...
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Canned replies, or predefined responses, are an invaluable tool for support teams aiming to provide quick and accurate responses to frequently asked...
1 min read
Customer support is critical to the sustained growth of an Internet Service Provider as it directly impacts customer satisfaction and loyalty....
4 min read
Whether you’ve been in customer service for years or are freshly starting out, you’ve likely heard some reference to new customers costing more than...
Please note that our Canadian staff will observe Victoria Day on Monday, May 21 and our U.S. staff will observe Memorial Day on Monday, May 28th. Our...