2 min read
Unlocking the Power of Sonar’s Reporting Features
Data is more than just numbers on a screen – it’s the foundation for informed decision-making and maintaining a competitive edge. Sonar’s reporting...
Customer Support
2 min read
Streamlining Your Ticketing Process: Automating and Troubleshooting with Sonar
Incoming tickets can be overwhelming, and in times of high volume, it can be difficult to prioritize which ones are most urgent. There are several...
3 min read
Quality of Experience Impact on Reducing Customer Churn
Customer satisfaction is the driving force behind increasing revenue. For some industries, a small increase to client satisfaction can result in...
1 min read
Your 24/7 Virtual Support Guru: How AI is Transforming ISP Customer Service
In today’s digital age, customers expect instant gratification and seamless experiences. This is especially true in the ISP industry, where a...
2 min read
How to Craft Effective Canned Replies: A Guide for Support Teams
Canned replies, or predefined responses, are an invaluable tool for support teams aiming to provide quick and accurate responses to frequently asked...
1 min read
Tips to Optimize your Ticket Resolution Process
Customer support is critical to the sustained growth of an Internet Service Provider as it directly impacts customer satisfaction and loyalty....
4 min read
7 Customer Service Tips to Improve the Customer Experience
Whether you’ve been in customer service for years or are freshly starting out, you’ve likely heard some reference to new customers costing more than...
Reduced support on Victoria & Memorial Day
Please note that our Canadian staff will observe Victoria Day on Monday, May 21 and our U.S. staff will observe Memorial Day on Monday, May 28th. Our...