1 min read
Your 24/7 Virtual Support Guru: How AI is Transforming ISP Customer Service
In today’s digital age, customers expect instant gratification and seamless experiences. This is especially true in the ISP industry, where a...
Customer Support
2 min read
How to Craft Effective Canned Replies: A Guide for Support Teams
Canned replies, or predefined responses, are an invaluable tool for support teams aiming to provide quick and accurate responses to frequently asked...
1 min read
Tips to Optimize your Ticket Resolution Process
Customer support is critical to the sustained growth of an Internet Service Provider as it directly impacts customer satisfaction and loyalty....
4 min read
7 Customer Service Tips to Improve the Customer Experience
Whether you’ve been in customer service for years or are freshly starting out, you’ve likely heard some reference to new customers costing more than...
3 min read
Quality of Experience Impact on Reducing Customer Churn
Customer satisfaction is the driving force behind increasing revenue. For some industries, a small increase to client satisfaction can result in...
4 min read
When to Outsource Customer Support & Why
Customer service is an essential part of your brand reputation and business growth. Without exceptional customer support, your company won’t thrive,...
4 min read
10 Ways to Streamline Your Support Process
In today’s highly competitive environment, with multiple companies having near identical offerings, it can be difficult to stand out from the crowd;...
1 min read
Sonar & COVID-19
COVID-19: How Sonar is helping our partners In this time of uncertainty, the service that you, our ISP partners provide, has become paramount to the...
1 min read
COVID-19 announcement
COVID-19 Announcement As the coronavirus (COVID-19) continues to spread within North America, Sonar Software Inc. has made the decision to...
CEO Simon Westlake on The BrothersWISP
Check out the interview with our CEO Simon Westlake on The BrothersWISP where he shares Sonar’s vision of partnering to make business simple, the new...
Introducing the ALL NEW Powerful Sonar
Growing ISPs face a range of challenges that lead to profit erosion. Changing market conditions and increasing customer expectations are making...
1 min read
Sonar Unveils The Future of ISP Billing and Management Software
DEBOLT, AL — Sonar Software presented their greatest advance at WISPAPALOOZA 2019 at a sold-out event in Las Vegas, NV. Version 2 is a “big...
Reduced support on Victoria & Memorial Day
Please note that our Canadian staff will observe Victoria Day on Monday, May 21 and our U.S. staff will observe Memorial Day on Monday, May 28th. Our...