3 min read
Utilizing Ticketing Systems for Effective Subscriber Communication
Embracing technology can transform how ISPs connect with their customers. With the right tools and strategies, ISPs can move beyond simply managing...
Contact Center
2 min read
Unlocking Efficiency: Best Practices for Prioritizing Support Tickets
Your customers are the lifeblood of your business, fueling its growth and success. Without them, your revenue stream would run dry. Ensuring their...
2 min read
How to Craft Effective Canned Replies: A Guide for Support Teams
Canned replies, or predefined responses, are an invaluable tool for support teams aiming to provide quick and accurate responses to frequently asked...
2 min read
Streamline Customer Support: The Power of Sonar’s Ticketing Platform
Telecommunication providers face a myriad of challenges in delivering exceptional customer support, ranging from escalating service demands to...
2 min read
Key Metrics When Outsourcing Customer Service
Key performance metrics play a pivotal role for Internet Service Providers, providing crucial insights into the effectiveness and efficiency of...
1 min read
Tips to Optimize your Ticket Resolution Process
Customer support is critical to the sustained growth of an Internet Service Provider as it directly impacts customer satisfaction and loyalty....
4 min read
7 Customer Service Tips to Improve the Customer Experience
Whether you’ve been in customer service for years or are freshly starting out, you’ve likely heard some reference to new customers costing more than...
3 min read
Quality of Experience Impact on Reducing Customer Churn
Customer satisfaction is the driving force behind increasing revenue. For some industries, a small increase to client satisfaction can result in...
4 min read
When to Outsource Customer Support & Why
Customer service is an essential part of your brand reputation and business growth. Without exceptional customer support, your company won’t thrive,...
3 min read
Why Customer Portals are the Future of Customer Satisfaction
If you’ve ever subscribed to a provider offering Software-as-a-Service, you’ve likely had the pleasure (or displeasure, depending) of using a...
4 min read
10 Ways to Streamline Your Support Process
In today’s highly competitive environment, with multiple companies having near identical offerings, it can be difficult to stand out from the crowd;...