Empowering ISPs: The Broadband Blog for Growth and Innovation

Your go-to resource for the latest trends, best practices, and expert insights to help your ISP thrive. Stay ahead with tips on network optimization, customer experience, and more!.

Empowering ISPs: The Broadband Blog for Growth and Innovation

Your go-to resource for the latest trends, best practices, and expert insights to help your ISP thrive. Stay ahead with tips on network optimization, customer experience, and more!.

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3 min read

Leveraging Customizable Invoices for Marketing Success

Every touchpoint with your customers is an opportunity to reinforce your brand, drive engagement, and ultimately grow your business. One often-overlooked touchpoint is the invoice. Far from being just a transactional document, a well-designed,...

2 min read

Timing is Everything: The Importance of Billing Quiet Hours for ISPs

In a world of 24/7 connectivity, the timing of billing notifications is more than just a logistical consideration—it’s a key factor in customer...

2 min read

Upselling Strategies for Internet Service Providers

In a hyper-connected world, a reliable internet connection is not just a convenience—it’s a necessity. Whether it’s for work, entertainment, or...

2 min read

Unlocking Efficiency: Best Practices for Prioritizing Support Tickets

Your customers are the lifeblood of your business, fueling its growth and success. Without them, your revenue stream would run dry. Ensuring their...

2 min read

7 Ways Internet Service Providers Can Leverage ChatGPT

Artificial Intelligence (AI) stands as a beacon of transformation across industries, reshaping traditional business models and fueling unprecedented...

2 min read

The Battle for Bandwidth

The rivalry between fixed wireless and fiber providers has been a longstanding debate. Each technology comes with its own set of advantages and...

2 min read

Turning Churn into Return: A Guide to Win-Back Campaigns

In the competitive world of broadband, the battle to retain customers is just as important as acquiring new ones; this is where win-back campaigns...

3 min read

5 Business Intelligence Reports for Field Operations Managers

Field operations managers play an integral role in ensuring an ISP’s success as they oversee field technicians, manage field operations, and improve...

4 min read

7 Ways Internet Service Providers Can Combat Inflation

Telecommunication is one of the fastest-growing industries in the world. Over the last decade, the global telecommunications market has seen a...

2 min read

How to Craft Effective Canned Replies: A Guide for Support Teams

Canned replies, or predefined responses, are an invaluable tool for support teams aiming to provide quick and accurate responses to frequently asked...

2 min read

Sonar Software Announces New CTO, Steve Shillingsburg

CHICAGO, Jan. 16, 2024 /PRNewswire/ — Sonar Software, an award-winning BSS and OSS solution for internet service providers, is excited to announce...

1 min read

Top Field Service Metrics Fiber Providers Should Be Tracking

As a Fiber Internet Service Provider, it is imperative to stay up-to-date on your company’s key performance indicators (KPIs), which serve as...

3 min read

Essential Tech Stack for Fiber Providers in 2024

When starting your ISP, your initial focus may have been around the technological requirements essential for delivering services to customers....

2 min read

Cost Analysis: In-House vs. Outsourced Field Service

Field operations play a pivotal role in an ISP, serving as the backbone that ensures the seamless delivery of services to customers. Field...

2 min read

Key Metrics When Outsourcing Customer Service

Key performance metrics play a pivotal role for Internet Service Providers, providing crucial insights into the effectiveness and efficiency of...

2 min read

Customer Retention in 2024: Strategies for Keeping Subscribers Happy

As technology evolves at a relentless pace, internet service providers find themselves in a perpetual juggling act—simultaneously acquiring new...

2 min read

Using Historical Data for Network Optimization

As internet service providers strive for efficiency, resilience, and superior performance, the role of historical data in network optimization cannot...

1 min read

Managing Network Congestion

The internet has become an essential part of our daily lives. From remote work to streaming entertainment and staying connected with loved ones, a...

2 min read

Sonar Software Appoints Ray Bixler as CEO

FRISCO, Texas, Nov. 14, 2023 /PRNewswire/ — Sonar Software is pleased to announce the appointment of Ray Bixler as its new Chief Executive Officer....

2 min read

Streamline Your Inventory Management with Sonar

Effective inventory management is crucial for any organization, especially for internet service providers. It ensures that you have the right stock...

2 min read

Big Telecom vs. Local ISPs: How M&A Impacts Competition

The competition between Big Telecom companies and Local Internet Service Providers (ISPs) has entered a new phase with the surge in mergers and...

2 min read

The Power of Automated Billing and Invoicing for WISPs

Running a successful WISP can be a challenging task, with various aspects to manage, from network infrastructure to customer support and everything...