Sonar Retain unifies calls, CRM and network data to give your ISP full Customer Experience Quality Performance observability to slash churn, ensure quality and empower your team to build an exceptional experience.
You don’t lose subscribers the moment they call to cancel. You lose them weeks earlier, when they feel unheard, experience unresolved issues, or wonder if another provider might serve them better.
Most churn signals appear well before a cancellation request, often in subtle call cues or service issues. By the time your team hears about it, it’s already too late.
What If You Could See It Coming and Step In Early?
With Sonar Retain, you can. The system analyzes 100% of your customer calls to detect churn signals before they turn into disconnects.
4.2%
Monthly churn reduction (reported by ISPs)
85%
Less QA labor time
340%+
ROI within 90 days
“QueSee helped us raise our standards across the board. It’s helped us… reduce churn, and deliver a better, more reliable experience… it’s helped us differentiate ourselves in a competitive market.”
Drew Beverage, COO
360 Broadband, USA
How It Works in 3 Simple Steps
Connect Your Phone System
QueSee integrates with your VoIP platform to Sonar Retain integrates directly with your VoIP provider to capture 100% of support call recordings, no workflow disruptions, no manual effort.
Analyze Every Call with AI Built for ISPs
Every call is sent to a telecom-trained AI engine, powered by QueSee, to detect silent churn, billing friction, missed save offers, and more. Calls are automatically scored against your own SOPs or prebuilt broadband-specific templates.
Deliver Near Real-Time Coaching and Actionable Insights
Immediately after each call, agents receive personalized feedback, and managers get real-time insights into churn signals, agent performance, and customer experience trends. All scores, summaries, and churn insights are written directly back into Sonar via API, keeping your team in one connected workflow.
Why Sonar Retain Exists
Sonar works with hundreds of broadband providers serving hundreds of thousands of customers across North America. And no matter the size of the team, one challenge remains the same: it’s incredibly hard to spot churn before it happens.
Even with billing data, support history, and usage patterns, it’s not always clear why a customer is at risk until it’s too late. Most providers simply don’t have the time or bandwidth to review every call or coach every agent.
That’s why we partnered with a team that understands this challenge inside and out.
QueSee was founded by a broadband operator who lived the day-to-day pressures of running an ISP. They knew the frustration of having customer data but no clear way to act on it. So, they built a better solution, designed specifically for ISPs to uncover risk signals, intervene early, and help teams deliver stronger customer experiences.
Sonar Retain makes that power accessible to every provider.
It analyzes 100% of your customer conversations, detects early signs of churn, and delivers personalized coaching to agents in near real time. And because it’s integrated directly into the Sonar ecosystem, there are no extra tools or disconnected workflows to manage.
Most importantly, it levels the playing field.
For years, large telcos have had access to AI tools and data teams. Now, regional and local ISPs do too, built by people who understand what broadband providers really need.
When you can see churn coming, you can stop it. And when your team knows how to respond, you don’t just retain customers, you strengthen loyalty at every step.
Yes. Retain’s AI is built specifically for telecom use cases—not generic churn prediction. You can configure it to match your exact SOPs or use QueSee’s best-practice templates developed from real-world ISP operations.
.png?width=5766&height=1528&name=Sonar%20Logo%20-%20Black%20(Transparent).png "Sonar Logo - Black (Transparent)")
.png?width=450&height=227&name=retain%20-%20logo%20V3%20(1).png)
