Resource Center
Type
Topic
Print to Mail
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SonarCast

Print to Mail

This cast provides an overview of the Print to Mail feature, including initial setup, permissions needed, and daily use steps.
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Setting up Payment Methods & Taking Payments
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SonarCast

Setting up Payment Methods & Taking Payments

This cast takes you through the process of setting up a payment processor, adding a payment method, and taking a payment from a customer.
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Batch Payments and Deposit Slips
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SonarCast

Batch Payments and Deposit Slips

In this cast, we provide an overview of the Batch Payment Entry and Deposit Slips tools in Sonar, as well as how you can utilize these to simplify your payment intake process.
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Billing Defaults
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SonarCast

Billing Defaults

The cast will show you how to configure a set of billing instructions for specific account types, allowing fine control for each account type created as part of the billing setup.
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Billing Settings
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SonarCast

Billing Settings

This cast reviews and breaks down the various Billing Parameters available in Sonar.

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Multi-Month Billing and Multi-Month Services
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SonarCast

Multi-Month Billing and Multi-Month Services

This cast will help you understand the methods available to you within Sonar to bill in intervals greater than a single month.
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Services Overview
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SonarCast

Services Overview

This cast details the different types of services available, their use cases, and fields to consider when building them.
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Setting Up Bank Account & Credit Card Processors
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SonarCast

Setting Up Bank Account & Credit Card Processors

This cast contains information designed to assist in the creation and setting up of bank account and credit card processors within your Sonar instance.
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Building a Data Service
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SonarCast

Building a Data Service

This cast will take you through the creation process and an example of a Data Service, which is used to deliver bandwidth and usage to the customer.
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Getting Started with Taxes
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SonarCast

Getting Started with Taxes

Taxes in Sonar are incredibly flexible, and this cast takes you through setting up taxes, as well as breaking down geographical taxes.
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Print to Mail
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SonarCast

Print to Mail

This cast provides an overview of the Print to Mail feature, including initial setup, permissions needed, and daily use steps.
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Phone Number Types
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SonarCast

Phone Number Types

This cast provides an overview of what phone number types are and how they can be used.
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Call Logs
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SonarCast

Call Logs

Call logs allow users to record and collect data while on the phone with a customer. This cast provides an overview of how call logs are used, as well as best practices for when using them.
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Message Categories
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SonarCast

Message Categories

This cast provides an overview of what message categories are and how they can be used.
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Mass Messages
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SonarCast

Mass Messages

The Mass Message tool is used to contact a large number of customers at once through the instance. This article takes you through the process of creating and using Mass Messaging.
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Outbound Domains
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SonarCast

Outbound Domains

This cast guides users on how to enable the Sonar instance to send emails using the specific domain set by the user.
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Triggered Messages
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SonarCast

Triggered Messages

Triggered Messages are an easy way to have customized emails sent out to customers automatically based on the occurrence of a particular event. This cast details how to set up your own customized triggered messages.
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Using Outbound SMS
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SonarCast

Using Outbound SMS

This cast will walk you through the process of activating your Outbound SMS service built in to your Sonar instance, and the components that let you send messages to your customers.
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Invoices in Sonar
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SonarCast

Invoices in Sonar

This cast provides details on how invoices can be configured, customized and created within Sonar.
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Contract Templates
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SonarCast

Contract Templates

This cast provides an overview of electronic contracts in Sonar, including how to create them, adding them to customer accounts, and the ways customers can interact with them.
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Invoice Messages
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SonarCast

Invoice Messages

This cast explains what invoice messages are, how they can be used, and how you can add them to your Sonar instance.
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Invoice Attachments
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SonarCast

Invoice Attachments

An invoice attachment is a way to deliver non-billing information to an account in their next invoice. Steps on how to add an invoice attachment are included in this cast, as well as examples of where this might be helpful.
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Calix Integration
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SonarCast

Calix Integration

This cast provides instructions on setting up the Calix integration as well as how to enable and utilize various included features.
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Tower Coverage Integration
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SonarCast

Tower Coverage Integration

This cast provides instructions on setting up the Tower Coverage integration as well as how to manage submissions within your Sonar instance.
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GoCardless Integration
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SonarCast

GoCardless Integration

This cast provides an overview of GoCardless, as well as how it can be integrated with Sonar.
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Avalara
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SonarCast

Avalara

This cast provides an overview of what Avalara is as well as how to integrate and use it within your instance.
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Inventory System Setup
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SonarCast

Inventory System Setup

This cast will take you through the process of setting up the Inventory Manufacturers, Model Categories, and Device Assignees in your instance. These settings come into play when adding new devices to inventory.
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Inventory List Overview
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SonarCast

Inventory List Overview

This cast provides an overview of the basic features and page layout for the Inventory List and Inventory Item Management Views.
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Inventory Model Management
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SonarCast

Inventory Model Management

In this cast, we'll be looking at navigating around this page, how to create a new Inventory Model, how to manage and modify an existing Inventory Model, and how to add new items to each model.
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Purchase Orders
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SonarCast

Purchase Orders

This cast provides an overview of what Purchase Orders are and how they can be used within Sonar.
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Creating and Booking a Job
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SonarCast

Creating and Booking a Job

This cast will take you through the process of creating a new job in Sonar, and the ways you can schedule the created job.
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Geofences
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SonarCast

Geofences

This cast will guide you through the process of creating a Geofence in Sonar and applying it to a Schedule Availability.
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Job Types - Best Practices
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SonarCast

Job Types - Best Practices

This cast takes you through the process of creating a new Job Type and explains what a job type is and how to use it.
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Jobs and Scheduling Overview
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SonarCast

Jobs and Scheduling Overview

This cast provides an in-depth guide to the Jobs view within your Sonar instance, providing insight on the fields within this view.
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Scheduling Addresses, Availabilities, Blockers & Time Off
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SonarCast

Scheduling Addresses, Availabilities, Blockers & Time Off

This cast provides an overview of how to set up schedules within Sonar, so that you can begin scheduling jobs.
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Elevation Tool Overview
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SonarCast

Elevation Tool Overview

This cast will provide an overview of the Elevation Tool within Sonar and how it can be used.
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The Map Interface Overview
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SonarCast

The Map Interface Overview

This cast is designed to provide an overview of the main mapping interface in Sonar, including how to navigate the map, and how to filter entities.
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Network Sites List View
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SonarCast

Network Sites List View

This cast will provide an overview to the functionality of the landing page for Network Sites in Sonar.
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Network Dashboard
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SonarCast

Network Dashboard

This cast will provide an overview to the functionality of the Network Dashboard within Sonar.
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Network Sites Management View
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SonarCast

Network Sites Management View

This cast will take you through the available pages and tabs through the Network Sites portion of the ISP management side of your Sonar instance.
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Building Alerting Rotations
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SonarCast

Building Alerting Rotations

Alerting rotations are used to define periods of time where network alerts are sent out to specific users within Sonar. The details of their setup and features are explained in this cast.
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IPAM Overview
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SonarCast

IPAM Overview

This cast provides a general overview of the IPAM (IP Address Management) interface.
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Building a Monitoring Template
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SonarCast

Building a Monitoring Template

This cast will walk you through the process of creating a monitoring template, in addition to some details on gathering hardware OIDs.
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Navigating the Reports Dashboard - Sonar's Business Intelligence
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SonarCast

Navigating the Reports Dashboard - Sonar's Business Intelligence

**The reporting dashboards within Sonar have been updated since the release of this video. Due to that, some of the screens shown in this video do not currently reflect the active dashboards you see in Sonar today. We are working to update our resources and will make them available once complete.**

This cast outlines the steps used to navigate the dashboard and how to filter the data in an individual report, including the options available to download and/or send the data elsewhere.

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How to Create a Report - Sonar's Business Intelligence
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SonarCast

How to Create a Report - Sonar's Business Intelligence

**The reporting dashboards within Sonar have been updated since the release of this video. Due to that, some of the screens shown in this video do not currently reflect the active dashboards you see in Sonar today. We are working to update our resources and will make them available once complete.**

This cast guides you through the creation process for a custom report, as well as how to publish the report and share it with other users of your Sonar instance.

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Enhanced Business Intelligence - Tips & Tricks for Advanced Users
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SonarCast

Enhanced Business Intelligence - Tips & Tricks for Advanced Users

In this cast, we explore some caveats and suggestions for getting the most out of your BI Reporting through some advanced tips and tricks!

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How to View and Have a Customer Sign a Contract - Sonar Field Tech App
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SonarCast

How to View and Have a Customer Sign a Contract - Sonar Field Tech App

This cast provides an easy how-to guide on how to view and have a customer sign a contract through the Sonar field tech mobile app.

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How to Generate a One-Time Invoice - Sonar Field Tech App
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SonarCast

How to Generate a One-Time Invoice - Sonar Field Tech App

This cast provides an easy how-to guide on generating a one-time invoice through the Sonar field tech mobile app.

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How to Unassign Equipment from an Account - Sonar Field Tech App
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SonarCast

How to Unassign Equipment from an Account - Sonar Field Tech App

This cast provides an easy how-to guide on unassigning equipment from an account through the Sonar field tech mobile app.
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How to Take a Customer Payment - Sonar Field Tech App
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SonarCast

How to Take a Customer Payment - Sonar Field Tech App

This cast provides an easy how-to guide on taking a customer payment through the Sonar field tech mobile app.
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How to Assign Equipment to an Account - Sonar Field Tech App
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SonarCast

How to Assign Equipment to an Account - Sonar Field Tech App

This cast provides an easy how-to guide on assigning equipment to an account through the Sonar field tech mobile app.
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How to Assign IP Addresses - Sonar Field Tech App
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SonarCast

How to Assign IP Addresses - Sonar Field Tech App

This cast provides an easy how-to guide on assigning IP addresses through the Sonar field tech mobile app.
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Add a Bank Account as a Customer Payment Method - Sonar Field Tech App
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SonarCast

Add a Bank Account as a Customer Payment Method - Sonar Field Tech App

This cast provides an easy how-to guide for adding a bank account as a customer payment method through the Sonar field tech mobile app.
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Add a Credit Card as a Customer Payment Method - Sonar Field Tech App
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SonarCast

Add a Credit Card as a Customer Payment Method - Sonar Field Tech App

This cast provides an easy how-to guide for adding a credit card as a customer payment method through the Sonar field tech mobile app.
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Sonar Field Technician App
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SonarCast

Sonar Field Technician App

This cast will take you through a typical workflow example your technician might undergo during a customer’s residential installation when using the Sonar Field Tech App.
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Roles and Users
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SonarCast

Roles and Users

This cast will explain User Roles in your instance, provide examples on their usage, and detail their creation process.
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Notification Preferences
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SonarCast

Notification Preferences

This cast provides details on notifications in Sonar, including the different types of notifications available and how you can start using them.
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How to Best Use Global Search
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SonarCast

How to Best Use Global Search

This cast will show you how global search is a helpful tool that'll quickly and efficiently find what you are looking for within Sonar. From searching partial terms to specific entity IDs, global search will return all results relevant to what you are searching and also assist you with navigating to those results within the system.
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User Profile: Your Personal User Settings
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SonarCast

User Profile: Your Personal User Settings

This cast provides details on the 'User Profile' page within Sonar, where individual users can access and modify their user-specific settings and information.
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Simple vs Advanced Filtering
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SonarCast

Simple vs Advanced Filtering

This cast provides details on how to use Simple and Advanced filters within Sonar.
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SMS Notifications
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SonarCast

SMS Notifications

This cast provides an overview of the SMS notification feature, including the initial setup and permissions needed.
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Advanced Ticketing Features
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SonarCast

Advanced Ticketing Features

This cast provides details on some of the advanced features available from within Sonar's ticketing interface.
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Using Parent Tickets
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SonarCast

Using Parent Tickets

Parent tickets allow you to link multiple tickets together within Sonar's ticketing interface. This cast provides an overview on how to set up parent tickets, how you can interact with them, and communications with parent tickets.
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Canned Replies
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SonarCast

Canned Replies

This cast walks you through the process of creating Canned Replies - highlighting the use cases and providing links to the detailed examples page.

This cast also details the steps required to create a Canned Reply category from start to finish, while providing examples of common Canned Reply categories used in customer instances.

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Ticketing Interface
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SonarCast

Ticketing Interface

This cast provides a general overview of the ticketing system within Sonar, as well as ways to interact with tickets and ticket features.

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Ticketing Categories - Best Practices
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SonarCast

Ticketing Categories - Best Practices

Configuring an inbound mailbox allows you to receive incoming emails directly into Sonar, which can be automatically converted into public tickets within the system. This cast outlines how inbound mailboxes work, detailing the process behind creating a new ticket category, and providing some examples of common ticket categories.

This cast also discusses the creation of ticket groups, providing use cases for various groups, and examples of common public and private groups.

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Company Setup
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SonarCast

Company Setup

This cast will take you through the process of adding a new company to your Sonar instance, with details on the various fields required.

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Using Sonar's Customer Portal
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SonarCast

Using Sonar's Customer Portal

This cast will walk you through the various pages and tabs available within the Customer Portal and provide some examples of common actions you can take.

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Tracking and Using Consumable Inventory
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SonarCast

Tracking and Using Consumable Inventory

This cast will provide a brief overview of the Generic Items tag in Sonar's Inventory feature, and how it can be used to track consumable items for your business.

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The Sonar Status Page
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SonarCast

The Sonar Status Page

This cast provides an overview of the Sonar Status page, as well as how you can subscribe to updates for any incidents or events that occur.

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Task Templates
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SonarCast

Task Templates

This cast takes you through the process of adding task templates to your instance and provides some examples of where they can be applied.

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Learning with Sonar: Tools and Resources
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SonarCast

Learning with Sonar: Tools and Resources

This cast details the various learning resources available within your Sonar instance.

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Feedback Portal & Suggest a Feature
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SonarCast

Feedback Portal & Suggest a Feature

This cast provides an overview of the Feedback Portal and how you can utilize it to submit and upvote feature requests.

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Custom Fields
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SonarCast

Custom Fields

Custom Fields provide a way to track unique data on various entities within Sonar. This cast details the steps involved in setting them up, in addition to a few use cases that outline the usefulness of custom fields.

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New Feature: Customizable Invoice Templates
Blog

New Feature: Customizable Invoice Templates

Customizable Invoice Templates! Personalize your invoices with your logo, brand colors, and custom messaging, making every invoice a true reflection of your brand.
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From Dial-Up to Fiber: The Evolution of Internet Access and the Role of Hybrid Networks
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From Dial-Up to Fiber: The Evolution of Internet Access and the Role of Hybrid Networks

WISPs are adopting hybrid network models that combine fiber and wireless. Fiber can improve reliability, which is vital for supporting a growing customer base.
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Make Moving Day a Breeze with Sonar’s New Future Serviceable Addresses Feature
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Make Moving Day a Breeze with Sonar’s New Future Serviceable Addresses Feature

The Future Serviceable Addresses feature allows ISPs to schedule a target date for a new or current subscriber to take over.
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E-commerce Automation for Internet Service Providers: How Sonar and Actifai are Leading the Way
Blog

E-commerce Automation for Internet Service Providers: How Sonar and Actifai are Leading the Way

Discover how the Sonar + Actifai integrated AI solution revolutionizes e-commerce automation for ISPs and drive revenue growth.
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Sonar’s Q2 Product Update: Exciting New Features and Improvements!
Blog

Sonar’s Q2 Product Update: Exciting New Features and Improvements!

Discover Sonar's latest Q2 product updates, including the FCC Broadband Label Generator, Customizable Invoice Templates, and more.
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Do You Need FCC Broadband Labels for Your Grandfathered Internet Service Plans?
Blog

Do You Need FCC Broadband Labels for Your Grandfathered Internet Service Plans?

Hey everyone, Rick Seemann here from Sonar Software. If you’re an internet service provider in the US, you’re already aware of the new FCC broadband labels and are preparing for the upcoming October 10th deadline. These labels will give customers a clear picture of their internet plans, including speeds, pricing, data limits, and more. However, you might have some […]
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How Supply Chain Optimization Enhances Customer Experience
Blog

How Supply Chain Optimization Enhances Customer Experience

Behind every satisfying purchase, every on-time delivery, and every swift resolution to a product issue lies a complex network working tirelessly: the supply chain. Often overlooked, the supply chain is the unsung hero of a positive customer experience.  In this blog, we’ll explore how the supply chain influences everything from the availability of your favorite products to the speed […]
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Integration: Actifai
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Integration: Actifai

July 29th, 2024 We’re incredibly excited to announce our partnership with Actifai, a leader in AI-powered subscriber acquisition software. The new Sonar an
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New Feature: Future Serviceable Addresses
Blog

New Feature: Future Serviceable Addresses

July 24th, 2024 We are thrilled to announce the launch of a highly anticipated feature in Sonar: Future Serviceable Addresses. This feature enables you to schedule a target date for a new or existing subscriber to take over a currently assigned Serviceable Address. It allows you to plan jobs for the subscriber’s account without the need to assign the Serviceable […]
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Empowering Your First Line of Defense: Employee Awareness and Training for ISPs
Blog

Empowering Your First Line of Defense: Employee Awareness and Training for ISPs

Cybersecurity isn't a one-time event; it's an ongoing process. That's why investing in employee awareness and training is not just a best practice – it's a necessity.
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Navigating Mergers and Acquisitions: Preparing Your Customers for a Smooth ISP Transition
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Navigating Mergers and Acquisitions: Preparing Your Customers for a Smooth ISP Transition

In this blog, we share some tips and strategies to prepare your customers for an M&A to ensure a smooth transition.
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AI-Powered ISPs: A Winning Strategy for Customer Satisfaction and Operational Excellence
Blog

AI-Powered ISPs: A Winning Strategy for Customer Satisfaction and Operational Excellence

Read the webinar recap, How to Leverage AI for Your ISP," co-hosted by Sonar and the Fiber Broadband Association.
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Data Protection and Privacy Measures: Safeguarding Your Customers’ Trust
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Data Protection and Privacy Measures: Safeguarding Your Customers’ Trust

Protecting sensitive customer data is not just a legal obligation; it's imperative & a cornerstone of building and maintaining customer trust.
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Your Network’s Digital Guardian: AI Takes on Cybersecurity for ISPs
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Your Network’s Digital Guardian: AI Takes on Cybersecurity for ISPs

AI is at the forefront of the fight against cyberattacks, offering a new level of sophistication and effectiveness in threat detection.
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Proactive Threat Monitoring and Incident Response: Your ISP’s Early Warning System
Blog

Proactive Threat Monitoring and Incident Response: Your ISP’s Early Warning System

For ISPs, proactive threat monitoring and incident response are not just buzzwords but critical components of a robust security strategy.
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Early Warning System for Your Network: AI-Powered Predictive Maintenance
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Early Warning System for Your Network: AI-Powered Predictive Maintenance

AI-powered predictive maintenance, is a game-changing technology that's revolutionizing how ISPs manage their infrastructure.
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Marketing Fiber Optics to Enterprises and High-Growth Industries
Blog

Marketing Fiber Optics to Enterprises and High-Growth Industries

The demand for faster, more reliable, and secure internet connectivity has never been greater. Fiber optic technology, with its unparalleled speed, bandwidth, and reliability, has emerged as the gold standard for meeting the evolving needs of enterprises and high-growth industries. However, many organizations still rely on outdated infrastructure that struggles to keep pace with the demands of cloud computing, […]
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Building a Fortress: Robust Network Infrastructure for ISPs
Blog

Building a Fortress: Robust Network Infrastructure for ISPs

In the world of cybersecurity, your network infrastructure is your castle, and a well-built one is essential for protecting your kingdom of data and servic
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Your 24/7 Virtual Support Guru: How AI is Transforming ISP Customer Service
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Your 24/7 Virtual Support Guru: How AI is Transforming ISP Customer Service

AI is transforming customer service for ISPs, enabling them to provide personalized, efficient, and proactive support that meets and exceeds customer expectations.
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Sonar Software Welcomes Seasoned Marketing and HR Leaders to Lead Growth and Innovation
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Sonar Software Welcomes Seasoned Marketing and HR Leaders to Lead Growth and Innovation

Sonar Software, a leading provider of billing and operational tools for Internet Service Providers, today announced the addition of two key executives to its leadership team.
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The AI Traffic Conductor: Unleashing the Full Potential of Your ISP Network
Blog

The AI Traffic Conductor: Unleashing the Full Potential of Your ISP Network

Bandwidth demands are skyrocketing and customer expectations are higher than ever, the ability to manage and optimize network traffic is paramount.
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Maximize ROI with AI-Driven Planning
Blog

Maximize ROI with AI-Driven Planning

Traditional capacity planning methods, often relying on historical data and manual analysis, are struggling to keep up with the dynamic nature of modern networks. This is where Artificial Intelligence (AI) steps in, offering a transformative approach to capacity planning. AI-driven planning is not simply a technological upgrade; it’s a strategic investment that empowers ISPs to optimize network resources, enhance […]
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Cybersecurity Compliance Isn’t Optional: Navigating the Regulatory Landscape for ISPs
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Cybersecurity Compliance Isn’t Optional: Navigating the Regulatory Landscape for ISPs

Let's take a tour through the regulatory landscape and uncover the key regulations that every ISP needs to have on their radar.
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Cyber Threats 101 for ISPs: Know Your Enemy
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Cyber Threats 101 for ISPs: Know Your Enemy

As an ISP, your network is constantly under siege. Let's take a closer look at some of the most common and malicious threats targeting ISPs.
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From Chaos to Cash Flow: How Automation and Integration Revolutionize ISP Billing and Payments
Blog

From Chaos to Cash Flow: How Automation and Integration Revolutionize ISP Billing and Payments

Discover the benefits of automated payments, reporting, reconciliation and customer service native to Sonar’s billing platform for ISPs.
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Calix & Sonar: Supercharge Automation with Enhanced Integration
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Calix & Sonar: Supercharge Automation with Enhanced Integration

Calix integrations coming to Sonar in Q2 of 2024. Unlock a new level of automation, and streamline workflows for our mutual customers.
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The High Stakes of Cybersecurity for ISPs: It’s Not Just About Data
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The High Stakes of Cybersecurity for ISPs: It’s Not Just About Data

Learn how cyberattacks on ISPs. Discover the domino effect of downtime, hidden dangers of network intrusions, and regulatory challenges.
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Dispatch Automation for Fiber Providers
Blog

Dispatch Automation for Fiber Providers

Dispatch teams are the unsung heroes, orchestrating the complex dance between customer needs and technician availability. They are the vital link that ensures seamless service delivery, acting as the central nervous system that connects customers with the solutions they rely on. However, traditional dispatch methods, often reliant on manual processes and phone calls, can be riddled with inefficiencies. Scheduling […]
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Incident Response: Built to Scale
Blog

Incident Response: Built to Scale

Improve incident response for rural ISPs with streamlined communication, collaboration, and tools.
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Mastering Hybrid Networks: Sonar & Preseem’s FW & Fiber Management Powerhouse
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Mastering Hybrid Networks: Sonar & Preseem’s FW & Fiber Management Powerhouse

Learn how Preseem & Sonar's unified platform simplifies hybrid network management for ISPs in our webinar replay.
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Sonar’s Q1 Innovations: Enhanced Billing, FCC Compliance, & Service Automation (Plus Q2 Sneak Peek)
Blog

Sonar’s Q1 Innovations: Enhanced Billing, FCC Compliance, & Service Automation (Plus Q2 Sneak Peek)

If you're looking to streamline billing, stay FCC compliant, and make customer service changes a breeze, this is a must-read.
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Broadband Communities Summit 2024 Recap
Blog

Broadband Communities Summit 2024 Recap

The Sonar team recently returned from the Broadband Communities Summit 2024, held in The Woodlands, Texas.
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Decoding the FCC Nutrition Labels: What Every ISP Should Know
Blog

Decoding the FCC Nutrition Labels: What Every ISP Should Know

Understanding the FCC broadband nutrition labels and why Sonar created a FREE label maker to help its customers and non-customers.
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New Feature: FCC Broadband Label Generator
Blog

New Feature: FCC Broadband Label Generator

Free Broadband Consumer Label Maker For Broadband Providers. Easy to use FCC compliant broadband labels for accurate consumer information.
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Syncing Network Monitoring with Sonar
Blog

Syncing Network Monitoring with Sonar

Network outages are a major challenge for ISPs. Learn how to leverage Sonar's networking monitoring tools to reduce downtime.
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Elevating Customer Support with Metrics and Strategies
Blog

Elevating Customer Support with Metrics and Strategies

A satisfied customer base leads to loyalty and business growth. Learn how to get ahead of potential issues with Sonar.
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Seizing the Moment: BEAD Funding, Regulatory Shifts, and the Future of Rural Broadband
Blog

Seizing the Moment: BEAD Funding, Regulatory Shifts, and the Future of Rural Broadband

Rural communities, in particular, stand to benefit from historic funding initiatives like BEAD funding and changing regulatory tides.
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Beyond the Buffer: Latency Optimization
Blog

Beyond the Buffer: Latency Optimization

With proactive network monitoring, optimized network design, and service offerings, ISPs can break free from the "buffering blues".
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Unleashing the Power of Customer Love
Blog

Unleashing the Power of Customer Love

Customer reviews are a magical world and a best kept secret. Learn how to leverage tools to capture customer reviews for your ISP.
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Timing is Everything: The Importance of Billing Quiet Hours for ISPs
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Timing is Everything: The Importance of Billing Quiet Hours for ISPs

Billing Quiet Hours allows internet service providers to designate specific times during which billing-related notifications are paused.
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Enhancing Customer Satisfaction Through Field Service Dispatch
Blog

Enhancing Customer Satisfaction Through Field Service Dispatch

Field service dispatch is where the rubber meets the road – it's the crucial process that directly impacts how customers experience your brand. This blog will discuss strategies specifically for ISPs to enhance field service dispatch and elevate customer satisfaction. Proactive scheduling that anticipates issues keeps customers online. Knowledgeable technicians equipped with the right resources fix problems the first time, minimizing and preventing possible complications. Optimized dispatching means less waiting and more confidence for customers.
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Utilizing Ticketing Systems for Effective Subscriber Communication
Blog

Utilizing Ticketing Systems for Effective Subscriber Communication

Implementing proactive communication strategies, ISPs show their commitment to transparency and prioritize addressing subscriber needs.
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Cost Management in Fiber Networks
Blog

Cost Management in Fiber Networks

The deployment and maintenance of fiber infrastructure entail significant financial investments. Effective cost management plays a role in any ISP business
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Upselling Strategies for Internet Service Providers
Blog

Upselling Strategies for Internet Service Providers

Unlock enhanced internet experiences with strategic upselling techniques that will help retain customers and enhance their experience.
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New Feature: Billing Quiet Hours
Blog

New Feature: Billing Quiet Hours

March 20, 2024 🎉 We’re thrilled to introduce our latest feature: Billing Quiet Hours 🕒 Within the Billing Communications Delay section, you can now desig
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Unlocking Efficiency: Best Practices for Prioritizing Support Tickets
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Unlocking Efficiency: Best Practices for Prioritizing Support Tickets

Learn why and how to develop effective support ticket prioritization processes for your ISP in our latest blog.
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WISPAMERICA 2024 RECAP
Blog

WISPAMERICA 2024 RECAP

The Sonar team was in Oklahoma City, Oklahoma from March 4th – 7th exhibiting at the 2024 WISPAMERICA conference.
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7 Ways Internet Service Providers Can Leverage ChatGPT
Blog

7 Ways Internet Service Providers Can Leverage ChatGPT

Incorporating ChatGPT into your ISP outreach strategy can streamline customer interactions, and provide personalized experiences.
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The Battle for Bandwidth
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The Battle for Bandwidth

Explore the debate between fixed wireless & fiber providers, and how a hybrid approach may bridge the digital divide
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New Feature: Anchor & Linked Serviceable Addresses
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New Feature: Anchor & Linked Serviceable Addresses

We are excited to announce Sonar's newest feature: Anchor & Linked Serviceable Addresses
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New Feature: Outbound SMS
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New Feature: Outbound SMS

February 7th, 2024  We are excited to be deploying our new Outbound SMS feature! This is part 2 of the earlier Outbound SMS project which went live in Febr
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Turning Churn into Return: A Guide to Win-Back Campaigns
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Turning Churn into Return: A Guide to Win-Back Campaigns

Win back lost customers with personalized strategies and incentives. Boost loyalty and revenue with these strategies.
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5 Business Intelligence Reports for Field Operations Managers
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5 Business Intelligence Reports for Field Operations Managers

5 must have business intelligence reports for field operations managers to track progress and measure the effectiveness of field operations.
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5 Key Benefits of Automating Your Enterprise Billing System
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5 Key Benefits of Automating Your Enterprise Billing System

Explore the five key benefits of automating your enterprise billing system and how it can revolutionize your operations.
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7 Ways Internet Service Providers Can Combat Inflation
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7 Ways Internet Service Providers Can Combat Inflation

See how Internet Service Providers can combat inflation by increasing efficiency & reducing operating costs.
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How to Craft Effective Canned Replies: A Guide for Support Teams
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How to Craft Effective Canned Replies: A Guide for Support Teams

Canned replies are an invaluable tool for support teams aiming to provide quick responses to frequently asked questions.
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Advantages of Mobile Technology in Inventory Tracking
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Advantages of Mobile Technology in Inventory Tracking

Using mobile technology to track inventory adds a layer of agility and accessibility to managing inventory.
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New Feature: sonarPay Disbursements
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New Feature: sonarPay Disbursements

January 16th, 2024 We are excited to announce the arrival of the Disbursement Dashboard and the complementary sonarPay Disbursement Report to Sonar! These
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Sonar Software Announces New CTO, Steve Shillingsburg
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Sonar Software Announces New CTO, Steve Shillingsburg

CHICAGO, Jan. 16, 2024 /PRNewswire/ — Sonar Software, an award-winning BSS and OSS solution for internet service providers, is excited to announce the appointment of Steve Shillingsburg as the Chief Technical Officer. As CTO, Steve will oversee the company’s technology strategy and lead the development of new product offerings to help propel Sonar’s strategic growth vision while elevating the overall customer experience. With […]
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Top Field Service Metrics Fiber Providers Should Be Tracking
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Top Field Service Metrics Fiber Providers Should Be Tracking

Measuring and monitoring key metrics in field service and dispatch operations is crucial for optimizing efficiency
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Optimizing Revenue Streams in Fiber Networks
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Optimizing Revenue Streams in Fiber Networks

As subscribers increasingly depend on seamless and high-speed internet connectivity, fiber service providers find themselves navigating a complex arena whe
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Product Update: Auth0 Integration
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Product Update: Auth0 Integration

January 5th, 2024 We’re excited to share that our Auth0 integration now includes Active Directory and SAML as additional authentication options! This expan
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Essential Tech Stack for Fiber Providers in 2024
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Essential Tech Stack for Fiber Providers in 2024

Explore how Internet Service Providers are currently utilizing technology to facilitate growth and scalability in 2024.👇
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Strategies for Empowering Customers Through Tickets
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Strategies for Empowering Customers Through Tickets

Ticketing systems play a crucial role in providing the tools for subscribers to take charge of their experience.
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Importance of Data Analytics for Fiber Internet Providers
Blog

Importance of Data Analytics for Fiber Internet Providers

Data analytics provide ISPS with unparalleled insights into user behavior, network health, and market trends.
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8 Ways To Improve Subscriber Experience
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8 Ways To Improve Subscriber Experience

Learn how to improve the ubscriber experience, including network performance, customer support, and security.
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Cost Analysis: In-House vs. Outsourced Field Service
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Cost Analysis: In-House vs. Outsourced Field Service

Choosing to manage field service in-house or outsource is complex. Our blog delves into cost analysis to guide ISPs in strategic decisions.
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Streamline Customer Support: The Power of Sonar’s Ticketing Platform
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Streamline Customer Support: The Power of Sonar’s Ticketing Platform

Learn how effective management of customer support interactions becomes not only a necessity but a competitive advantage
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Key Metrics When Outsourcing Customer Service
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Key Metrics When Outsourcing Customer Service

Key performance metrics play a pivotal role for ISPs, providing crucial insights into the effectiveness various operations.
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Diving Into Data: Sonar’s Inventory Insights
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Diving Into Data: Sonar’s Inventory Insights

Inventory, encompassing all tangible assets within a telecom business, plays a pivotal role in ensuring the seamless flow of operations.
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Customer Retention in 2024: Strategies for Keeping Subscribers Happy
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Customer Retention in 2024: Strategies for Keeping Subscribers Happy

Learn the top innovative strategies that ISPs can implement in 2024 to keep subscribers happy and loyal to their brand.
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Creative Customer Experience Strategies for Service Providers
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Creative Customer Experience Strategies for Service Providers

Explore many techniques aimed at tailoring equipment bundles to distinct customer segments or service tiers
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Improve Your Purchase Order Cycle Within Sonar
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Improve Your Purchase Order Cycle Within Sonar

The efficiency of purchase order cycles stands as a critical factor in sustaining operational agility and competitiveness. As telecom providers navigate the complexities of procurement and inventory management, the significance of a streamlined purchase order process cannot be overstated. This blog opens the gateway to a transformative approach. Enter Sonar, a comprehensive solution tailored for telecom providers, offering a […]
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Using Historical Data for Network Optimization
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Using Historical Data for Network Optimization

This blog explores the significance of leveraging historical data to fine-tune and future-proof networks for the challenges of tomorrow
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Managing Network Congestion
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Managing Network Congestion

Learn how Internet Service Providers can manage network congestion to ensure their customers are satisfied with their service.
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Connecting With Ease: Sonar’s Mass Message Tool
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Connecting With Ease: Sonar’s Mass Message Tool

Sonar’s Mass Message Tool display a robust and versatile solution that promises to simplify and elevate your communication efforts.
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Sonar Software Appoints Ray Bixler as CEO
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Sonar Software Appoints Ray Bixler as CEO

Sonar Software is pleased to announce the appointment of Ray Bixler as its new Chief Executive Officer.
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Streamline Your Inventory Management with Sonar
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Streamline Your Inventory Management with Sonar

Learn how Sonar's Inventory module offers an efficient solution to streamline your ISPs inventory management
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Gain Visibility in Optimizing the Quality of Service
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Gain Visibility in Optimizing the Quality of Service

In an industry where the end-user experience is the ultimate benchmark, the Quality of Service (QoS) emerges as the backbone to revolutionize the way telecommunication owners operate. Quality of Service Optimization is the cornerstone of delivering an exceptional user experience and minimizing service disruptions for Internet Service Providers (ISPs). It’s the linchpin that holds together customer satisfaction and business […]
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Big Telecom vs. Local ISPs: How M&A Impacts Competition
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Big Telecom vs. Local ISPs: How M&A Impacts Competition

Learn how mergers and acquisitions in the telecom industry have both positive and negative consequences on the overall industry landscape
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Optimize Service Delivery with Sonar’s Scheduling Features
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Optimize Service Delivery with Sonar’s Scheduling Features

Learn how Sonar's scheduling features can ensure timely appointments, efficient resource allocation, and streamlined processes.
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The Power of Automated Billing and Invoicing for WISPs
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The Power of Automated Billing and Invoicing for WISPs

Boost your WISP with automated billing & invoicing. Discover the game-changing benefits of automated billing and invoicing.
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How GIS Mapping is Transforming ISP Operations
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How GIS Mapping is Transforming ISP Operations

Learn the transformative impact of GIS mapping on Internet Service Providers and how it enhances their services.
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Highlights from the 2023 Wispapalooza Conference
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Highlights from the 2023 Wispapalooza Conference

The 2023 Wispapalooza conference brought together the WISP community in an electrifying gathering of innovation and networking.
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Predictive Analytics for Network Optimization
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Predictive Analytics for Network Optimization

Predictive analytics emerges as a powerful ally, enabling ISPs to foresee and mitigate network issues before they can disrupt services. 
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24/7 Network Surveillance: Remote Fiber Monitoring Tools and Benefits
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24/7 Network Surveillance: Remote Fiber Monitoring Tools and Benefits

The imperatives of network security and resilience loom larger than ever for telecom providers. From the moment data enters the vast web of fiber-optic cables, remote fiber monitoring tools are at work, tirelessly watching, analyzing, and alerting to any potential threats or vulnerabilities. This blog will cover the world of 24/7 network surveillance, shedding light on the intricacies of […]
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Unveiling the Power of Fiber Analysis Tools: Enhancing Network Performance
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Unveiling the Power of Fiber Analysis Tools: Enhancing Network Performance

Fiber optics have revolutionized the way we transmit data, providing unprecedented speed and reliability. As telecommunication providers strive to meet the ever-growing demand for faster and more dependable connections, two factors emerge as absolutely critical: network reliability and capacity planning. Ensuring that networks can withstand the pressures of high traffic while optimizing resources for efficient performance is the key […]
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Choosing the Right Network Monitoring Tool
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Choosing the Right Network Monitoring Tool

Optimize ISP operations with effective network monitoring. Learn how to choose the right tool for seamless network performance
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Telecommunication Taxation: Common Challenges and Solutions
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Telecommunication Taxation: Common Challenges and Solutions

Telecommunication taxation is a critical facet of the ever-evolving telecommunications industry, wielding substantial implications for providers and consumers alike. As communication networks expand and technology advances, the intricate web of state and federal tax regulations governing this sector become increasingly complex. The focus of this blog is to cover common challenges that providers face and the innovative solutions that […]
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Scaling Billing Operations with Sonar
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Scaling Billing Operations with Sonar

Simplify ISP Billing with Sonar's Automation, see you can reduce manual labor and automate repetitive tasks.
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New Feature: Avalara Tax Integration
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New Feature: Avalara Tax Integration

Using Sonar and Avalara together makes managing complex communications taxes easier with a centralized portal for transaction transparency.
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Sonar Software Partners with Avalara to Automate Tax Compliance
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Sonar Software Partners with Avalara to Automate Tax Compliance

Sonar Software has partnered with Avalara, a leading provider of tax compliance automation software for businesses of all sizes.
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Shaping Tomorrow’s Connectivity with Network Automation
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Shaping Tomorrow’s Connectivity with Network Automation

Automated network operations revolutionize network management, enhancing efficiency and reliability in an increasingly connected world.
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Utilizing Artificial Intelligence in Your ISP
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Utilizing Artificial Intelligence in Your ISP

AI brings with it a suite of tools and capabilities that can significantly enhance efficiency, security, and customer satisfaction.
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Maximizing Fiber Optic Performance: Best Practices for Users
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Maximizing Fiber Optic Performance: Best Practices for Users

Elevate Your Fiber Optic Experience: Tips for Performance Optimization and Future Trends in High-Speed Connectivity.
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Bridge or Breach: RDOF Defaulters Face $8M in Fines
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Bridge or Breach: RDOF Defaulters Face $8M in Fines

RDOF Program: FCC's $8M Fines Signal Broadband Accountability - Empowering Rural Communities for Digital Inclusion.
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Preseem: The Proactive Quality of Experience Solution for ISPs
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Preseem: The Proactive Quality of Experience Solution for ISPs

See how Preseem's cloud-based QoE platform simplifies network management, boosts subscriber satisfaction, and fuels growth.
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5 Common Security Mistakes and How To Prevent Them
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5 Common Security Mistakes and How To Prevent Them

Top security mistakes that individuals and organizations often make, and, more importantly, how to prevent them.
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Product Update: Calix Integration
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Product Update: Calix Integration

September 7th, 2023 We are excited to let you know that our Calix SMx integration now boasts enhanced functionality, including optional specifications for
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Maximizing Your Grant Victory! A Roadmap for Success Beyond Funding
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Maximizing Your Grant Victory! A Roadmap for Success Beyond Funding

Winning a government grant opens doors for your ISP. Discover post-win steps for maximizing impact & success.
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Economic and Long-Term Benefits of Fiber Optic Infrastructure
Blog

Economic and Long-Term Benefits of Fiber Optic Infrastructure

Unlock Growth with Fiber Optic: Speed, Security & Savings. Explore Economic Advantages for Service Industry.
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Delivering Assurance: Ensuring Quality Network Performance
Blog

Delivering Assurance: Ensuring Quality Network Performance

Learn the best practices for ensuring quality Network Performance for Fiber providers and how to monitor performance.
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The Future of Fiber Networks: Trends and Innovations
Blog

The Future of Fiber Networks: Trends and Innovations

Exploring the future of fiber outside plant networks: innovations, 5G synergy, and transformative connectivity.
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How Fiber Optic Connectivity Transforms Operations
Blog

How Fiber Optic Connectivity Transforms Operations

Explore how fiber optic connectivity revolutionizes telecom operations for unprecedented efficiency and innovation
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Bridging the Digital Divide: Fiber Internet’s Impact on Rural Communities
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Bridging the Digital Divide: Fiber Internet’s Impact on Rural Communities

Bridging the digital divide: Discover how fiber internet is transforming rural communities, empowering education, and spurring economic growth
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Product Update: Batch Payment Entry Tool
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Product Update: Batch Payment Entry Tool

August 10th, 2023 We are excited to inform you of recent updates to our Batch Payment Entry tool! Now featuring CSV file loading, the ability to apply paym
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Harnessing Business Intelligence for Smarter Inventory Decisions
Blog

Harnessing Business Intelligence for Smarter Inventory Decisions

Learn more about data visualization, dashboards, and interactive reports, so decision-makers can gain insights into inventory levels.
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Unlocking Government Grants: A Roadmap for Internet Service Providers
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Unlocking Government Grants: A Roadmap for Internet Service Providers

Broadband grant writing made easy: Secure funding, bridge the digital divide, and empower communities with high-speed internet access.
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Securing Fiber Outside Plant Networks: Safeguarding Critical Infrastructure
Blog

Securing Fiber Outside Plant Networks: Safeguarding Critical Infrastructure

Protecting Fiber OSP Networks: Safeguard your critical infrastructure with robust security measures. Learn how ISPs can secure their networks
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Sustainable Fiber Optics: Reducing Environmental Impact
Blog

Sustainable Fiber Optics: Reducing Environmental Impact

Embrace Sustainable Fiber Optics: Minimize Environmental Impact & Build a Greener Future with Eco-friendly Connectivity.
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Telecom Tax Compliance in the Digital Age
Blog

Telecom Tax Compliance in the Digital Age

Learn practices for ensuring telecom tax compliance and navigating these challenges successfully in this blog post.
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$4 Million Internet for All Grants Empower Tribal Lands
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$4 Million Internet for All Grants Empower Tribal Lands

The Internet for All Grants for Tribal Lands Grant receives an incredible four-million-dollar boost to bridge the digital divide.
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Understanding DHCP: What it is and How it Works
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Understanding DHCP: What it is and How it Works

Discover how DHCP works and its benefits in modern networks to automate IP address assignment, simplify network admin, reduce errors.
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South Carolina Secures $551.5 Million in Broadband Funding
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South Carolina Secures $551.5 Million in Broadband Funding

Congressman Clyburn Secures $551.5 Million in Broadband Funding for South Carolina to close the digital divide.
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The Impact of Field Service Dispatch Apps on Customer Satisfaction and Retention
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The Impact of Field Service Dispatch Apps on Customer Satisfaction and Retention

Learn how Field service dispatch apps are the game-changers that can revolutionize customer experiences for ISPs.
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Safeguarding Your Data: The Importance of API Security
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Safeguarding Your Data: The Importance of API Security

API Security: Protecting Data & Customers. Learn about risks, common vulnerabilities, and safeguarding strategies.
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$88 Million Broadband Grant Promises to Revolutionize Northwest Alaska
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$88 Million Broadband Grant Promises to Revolutionize Northwest Alaska

Senators from Northwest Alaska have announced a whopping $88 million broadband grant to connect communities.
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From Speed to Innovation: Exploring New Technologies for Fiber Internet Providers
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From Speed to Innovation: Exploring New Technologies for Fiber Internet Providers

Exploring the trends and technologies reshaping the future of Fiber Internet and its possibilities including expansion in rural areas.
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Outage Update & Resolution July, 11th 2023
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Outage Update & Resolution July, 11th 2023

On Tuesday, July 11th, 2023 we experienced a platform outage due to failure of one of our critical infrastructure hosts that affected all of Sonar’s services. This outage lasted between 3 - 4 hours for some accounts.
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Texas Secures Over $3.3 Billion in Broadband Funding
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Texas Secures Over $3.3 Billion in Broadband Funding

Texas is set to receive a substantial investment of over $3.3 billion from the federal government for broadband expansion.
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A Guide To Choosing the Right ISP Software
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A Guide To Choosing the Right ISP Software

This blog offers invaluable guidance on selecting the perfect solution for specific ISP types, including Fiber, WISP, and MDU.
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Top Features to Look for in VoIP Billing Software
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Top Features to Look for in VoIP Billing Software

Discover vital features of VoIP billing software and find the best solution for your business needs in this article.
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$238 Million Federal Funding Powers High-Speed Internet Expansion in Michigan
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$238 Million Federal Funding Powers High-Speed Internet Expansion in Michigan

The Michigan High-Speed Internet Office announced preliminary recommendations for $238 million in grant funding.
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The Benefits of Cloud-Based ISP Billing Software
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The Benefits of Cloud-Based ISP Billing Software

Learn how ISPs leverage cloud-based billing software to streamline operations and outpace competitors in the digital age.
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Middle-Mile Broadband Expansion Projects to Receive $930 Million
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Middle-Mile Broadband Expansion Projects to Receive $930 Million

The Biden Administration has Allocated $930 Million for Middle-Mile Broadband Expansion Projects in the United States.
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The Benefits of Automating Billing and Provisioning for MDU Service Providers
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The Benefits of Automating Billing and Provisioning for MDU Service Providers

Automated billing and provisioning for seamless tenant experience in your MDU. Explore benefits, options, and best practices in this article.
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Streamlining Network Management: How RemoteWinBox Transforms MikroTik Usage
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Streamlining Network Management: How RemoteWinBox Transforms MikroTik Usage

Discover how RemoteWinBox has created a solution that allows WISPs, MSPs, and any MikroTik user to become more efficient and save money.
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Why Service Dispatch Software Is Essential for Your Business
Blog

Why Service Dispatch Software Is Essential for Your Business

Service dispatch software is a comprehensive system designed specifically to streamline and optimize the operations of ISPs.
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Colorado Launches $162 Million Broadband Grant Program
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Colorado Launches $162 Million Broadband Grant Program

The Colorado Broadband Office has recently commenced the application process for a $162 million grant program.
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Mississippi Receives $151.4 Million in Grant Funding to Expand Broadband Access
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Mississippi Receives $151.4 Million in Grant Funding to Expand Broadband Access

The U.S. Department of the Treasury has allocated $151.4 million to Mississippi to expand broadband service across the state.
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Choosing the Right Inventory Management KPIs for Your Business
Blog

Choosing the Right Inventory Management KPIs for Your Business

Optimize inventory processes the right Key Performance Indicators (KPIs) that align with their unique business goals and operational needs.
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New Feature: Ticket Subscribe
Blog

New Feature: Ticket Subscribe

June 8th, 2023  We are excited to inform you that today we are deploying our new Ticket Subscribe feature. By subscribing to tickets, users will be able to
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West Virginia Approves $18 Million in Funding for Broadband Infrastructure Projects
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West Virginia Approves $18 Million in Funding for Broadband Infrastructure Projects

West Virginia to receive $18 million in funding for broadband projects aiming to connect 200,000 homes and businesses to broadband services.
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The Role of Billing System Software in Customer Relationship Management
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The Role of Billing System Software in Customer Relationship Management

In this blog, we will explore the fundamental role of billing system software in customer relationship management within an ISP.
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From 2G to 6G: The Evolution of Telecom Networks
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From 2G to 6G: The Evolution of Telecom Networks

The evolution of telecom networks from 2G to 6G showcases the remarkable progress made in the realm of connectivity and communication
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Florida’s Grant Initiatives Expand Broadband Access in Polk County
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Florida’s Grant Initiatives Expand Broadband Access in Polk County

The state of Florida has recently allocated grants to support the expansion of broadband access in Polk County.
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Referral Program Ideas To Keep Your Customers Coming Back for More
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Referral Program Ideas To Keep Your Customers Coming Back for More

Some examples of different incentives that can be used are discounts, loyalty points, exclusive access, complimentary services, and more.
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FCC’s Updated Broadband Access Map Reveals 8.3 Million Americans Without High-Speed Internet
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FCC’s Updated Broadband Access Map Reveals 8.3 Million Americans Without High-Speed Internet

The Federal Communications Commission (FCC) Updated Broadband Access Map Reveals 8.3 Million Americans Without High-Speed Internet.
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Streamlining Operations with Tower Coverage
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Streamlining Operations with Tower Coverage

Optimize wireless coverage and network planning with Sonar's Tower Coverage integration
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How to Improve Collaboration Across Departments Using Notes & Tasks
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How to Improve Collaboration Across Departments Using Notes & Tasks

Explore the role of employee notes in enhancing communication, streamlining information & preventing errors in account management.
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Sonar Welcomes Cameron Barragan as New Interim CEO; Simon Westlake as CTO
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Sonar Welcomes Cameron Barragan as New Interim CEO; Simon Westlake as CTO

FRISCO, Texas, June 1st, 2023 — Sonar is excited to welcome Cameron Barragan as the new interim CEO of Sonar Software. Effective immediately Simon Westlake will assume the role of CTO.
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North Carolina Initiates Amplified Broadband Grants Program
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North Carolina Initiates Amplified Broadband Grants Program

North Carolina is proactively addressing the digital divide by launching another round of bidding for the (GREAT) grant funding.
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Product Update: Customer Portal Change
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Product Update: Customer Portal Change

May 30th, 2023 On Monday, July 10th, there will be a deployment to upgrade Sonar’s Customer Portal. As a result of this upgrade, Ubuntu 16.04 will no longe
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Navigating Inflation: Strategies to Optimize Your Marketing Budget and Maximize ROI
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Navigating Inflation: Strategies to Optimize Your Marketing Budget and Maximize ROI

Discover how precision marketing can transform your ISP's marketing. Learn how to target with accuracy and eliminate wasted expenses.
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Benefits of Email Marketing
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Benefits of Email Marketing

Discover the power of email marketing & how it can boost your business growth and drive higher conversion rates in this insightful blog post.
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Bridging the Digital Divide and Strengthening Communities
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Bridging the Digital Divide and Strengthening Communities

The American Rescue Plan is making notable strides in improving connectivity and bolstering community services across the United States.
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Boost Your Business Growth With an Effective Referral Program
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Boost Your Business Growth With an Effective Referral Program

Learn how to acccelerate business growth by implementing a powerful referral program that taps into the potential of word-of-mouth marketing.
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The Benefits of Pre-Qualification Tools for Internet Service Providers
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The Benefits of Pre-Qualification Tools for Internet Service Providers

Learn how pre-qualification tools can make it easier for customers to identify service coverage and streamline the sales process
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New Feature: Vetro FiberMap Integration (Beta)
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New Feature: Vetro FiberMap Integration (Beta)

May 12th, 2023  We are excited to inform you that there will be a deployment on Thursday, May 18th to release our Vetro FiberMap integration into productio
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Securing Funding: The Essential Guide to Grant Writing Preparedness
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Securing Funding: The Essential Guide to Grant Writing Preparedness

Learn how to secure government grants and grant writing preparedness for internet service providers in our webinar replay.
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7 Ways to Enhance Customer Experience
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7 Ways to Enhance Customer Experience

Strategies to enhance the customer experience to have a competitive advantage, brand loyalty, customer retention, and increased satisfaction
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Top Features to Look for in Field Service Dispatch Software
Blog

Top Features to Look for in Field Service Dispatch Software

Learn the importance of dispatch software in managing field service operations & top features to look for when selecting dispatch software.
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How Fiber Internet Can Help ISPs Attract and Retain More Customers
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How Fiber Internet Can Help ISPs Attract and Retain More Customers

Discover how Fiber Internet can be a game-changer for ISPs, empowering them to attract and retain more customers.
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Ways To Enhance Security: Protect Your Network and Customers
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Ways To Enhance Security: Protect Your Network and Customers

Learn how to enhance security within your network and protect your customers from cyber attacks in this blog.
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New Feature: Voice Billing Importer
Blog

New Feature: Voice Billing Importer

April 25th, 2023  We are excited to inform you that there will be a deployment on Thursday, April 27th for our new Voice Billing Importer feature. The impo
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Streamline Your Operations with SMS Notifications
Blog

Streamline Your Operations with SMS Notifications

Learn how SMS notifications can improve communication and increase productivity for Internet Service Providers in our latest blog post.
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Training and Retention Strategies for Field Technicians
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Training and Retention Strategies for Field Technicians

Top training and retention strategies for field technicians to foster growth and commitment to their roles
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How ISPs Can Drive Enrollment in The Affordable Connectivity Program
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How ISPs Can Drive Enrollment in The Affordable Connectivity Program

Tips for Internet Service Providers to effectively market enrolment in The Affordable Connectivity Program.
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5 Ways To Improve Supply Chain Management in Your ISP
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5 Ways To Improve Supply Chain Management in Your ISP

In this blog post, we explore ways ISPs can improve their supply chain management and stay ahead in the highly competitive industry.
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Maximizing Productivity in the Field with Task Templates
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Maximizing Productivity in the Field with Task Templates

Advantages of using task templates for field technicians to ensure they complete all important steps & perform all the necessary tasks.
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New Feature: GPS Tracking
Blog

New Feature: GPS Tracking

April 6th, 2023 We are excited to let you know that there will be a deployment on Thursday, April 6th to introduce a GPS tracking feature. This feature pro
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5 Ways to Promote Brand Awareness for Your ISP
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5 Ways to Promote Brand Awareness for Your ISP

Learn new ways to promote brand awareness for your ISP to improve customer loyalty, trust, and recognition.
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Tips to Successfully Overcome Staffing Challenges During Inflation
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Tips to Successfully Overcome Staffing Challenges During Inflation

Inflation can create economic uncertainties & financial pressures that make it difficult for ISPs to attract and retain top talent.
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Product Update: FCC Broadband Data Collection
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Product Update: FCC Broadband Data Collection

March 30th, 2023 We have revised the old 477 Data Export to align with the specifications defined for the BDC program. To read more about each BDC Filing S
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Ways to Reduce Revenue Leakage
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Ways to Reduce Revenue Leakage

Revenue leakage is lost revenue from a business that could go unnoticed. In a case where revenue leakage occurs, many questions start to arise. There could be concerns in areas like accounting, sales, billing, or budgeting. Trying to get to the root of the problem could be a challenge. Any team would most likely take a deep dive into […]
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How to Develop a Winning Pricing Strategy
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How to Develop a Winning Pricing Strategy

A well-planned pricing strategy can help you attract more customers, build brand loyalty, & gain a competitive advantage in your industry.
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FISPA RECAP 2023
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FISPA RECAP 2023

Sonar Software attends the 2023 FISPA conference, check out our recap of our experience at the show in Nashville, Tennessee.
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3 Key Ingredients to Improve Financial Operations
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3 Key Ingredients to Improve Financial Operations

Learn how to reduce costs & increase efficiencies in your accounting process and finance operations in this blog post.
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Product Update: V2 Maintenance
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Product Update: V2 Maintenance

March 11th, 2023 We want to make you aware that on Saturday, March 11th we will be having scheduled maintenance for approximately 4-6 hours. We will be usi
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Product Update: Network Deployments
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Product Update: Network Deployments

March 9th, 2023 There will be a deployment later today, March 9th, which will introduce some changes that allow fiber and other wireline network operators
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Dispatcher Do’s & Don’ts
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Dispatcher Do’s & Don’ts

Check out the do’s and don’ts of a dispatcher in our latest blog post.
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5 Ways to Improve Your Accounting Process
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5 Ways to Improve Your Accounting Process

Learn how improve to improve the accounting process for your ISP in our latest blog post.
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Tips to Optimize your Ticket Resolution Process
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Tips to Optimize your Ticket Resolution Process

Learn how to improve ticket response times, customer service productivity and customer satisfaction in this blog.
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Invoicing for Your ISP: Everything You Need to Know
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Invoicing for Your ISP: Everything You Need to Know

Learn the ins and outs of invoicing and how to make you payment process easy for your ISP with these tips.
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New Feature: SMS Notifications
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New Feature: SMS Notifications

February 9th, 2023 We are very excited to inform you that our SMS Notifications feature is out of beta testing and now officially available to all in North
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Enhance your ISP with Billing Reports
Blog

Enhance your ISP with Billing Reports

Tracking financials requires accurate numbers. With automated billing reports, there will be a reduction in time and human error.
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10 Signs You Have Outgrown Your Field Technician Software
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10 Signs You Have Outgrown Your Field Technician Software

This blog article will explore 10 signs that you have outgrown your field technician software & how to regularly assess your ISPs current technology stack
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Tips to Help Your Customers Optimize Their Bandwidth
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Tips to Help Your Customers Optimize Their Bandwidth

This blog provides insightful ways Internet Service Providers can help customers optimize their bandwidth & reduce unnecessary support calls
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How to Automate your Tax Processes
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How to Automate your Tax Processes

The communication services industry is one of the most heavily taxed & regulated businesses. Learn how to automate your taxes processes
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Automating Inventory & Purchase Order Management
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Automating Inventory & Purchase Order Management

Learn how to automate the management and procurement of inventory and avoid potential errors and hazards of a traditional pen-and-paper tracking system.
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Choosing the Right ISP Billing System
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Choosing the Right ISP Billing System

Knowing what to look for when obtaining a billing system is crucial. This blog further explains what to consider when obtaining an ISP billing system.
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Managing Expenses for a New Fiber Build with Business Intelligence
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Managing Expenses for a New Fiber Build with Business Intelligence

Learn how to manage expenses for a new fiber build and stay within budget by leveraging business intelligence reporting.
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Sonar’s Annual Hackathon 2023
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Sonar’s Annual Hackathon 2023

The Sonar Hackathon is a fun team-building exercise where the development team is given an opportunity to work on new projects.
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Advantages of Single Sign On
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Advantages of Single Sign On

Single Sign On can lead to increased productivity as employees spend less time logging in and more time doing their work.
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SEO Tips for Service Providers
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SEO Tips for Service Providers

Learn the latest Search Engine Optimization (SEO) tips for Internet Service Providers and how to improve the quality of traffic to your company’s website
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Tips for Creating a Marketing Plan for your ISP
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Tips for Creating a Marketing Plan for your ISP

Learn how to build an effective marketing plan to reach your revenue goals, outperform competitors, and successfully grow your business!
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New Feature: User Personalization
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New Feature: User Personalization

January 5th, 2023 On Thursday, January 5th, we will release a feature that allows users to select which screen in Sonar they’d like their landing page to b
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How to Improve your Procurement Process
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How to Improve your Procurement Process

Tips for Internet Service Providers to develop an effective procurement strategy, manage rising input costs and reduce supplier risk.
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Top Ideas to Consider When Redesigning your Website
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Top Ideas to Consider When Redesigning your Website

We have rounded up some great examples of what some Internet Service Providers are doing right when it comes to website design.
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Blue Star Innovation Partners Announces Investment in Sonar Software
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Blue Star Innovation Partners Announces Investment in Sonar Software

Blue Star Innovation Partners, announced today their investment in Sonar Software, a leading provider of BSS & OSS solutions for Internet Service Providers.
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Top Landing Pages for Internet Service Providers to Increase Conversions
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Top Landing Pages for Internet Service Providers to Increase Conversions

Landing pages remain the most effective method to increase conversions & nurture prospects at each stage of the sale funnel.
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How to find the right Network Monitoring tool for your Hybrid ISP
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How to find the right Network Monitoring tool for your Hybrid ISP

Finding the right monitoring tool can ensure a better user experience for customers, network engineers, and network administrators.
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Why Automated Billing is Essential for Expanding your Business
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Why Automated Billing is Essential for Expanding your Business

It’s undeniable that cash flow is the backbone of any business, and that includes Internet Service Providers. Whether you are delivering service via fiber,
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Get Better Inventory Control with Business Intelligence
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Get Better Inventory Control with Business Intelligence

Explore how to leverage Business Intelligence Reporting to track your business's inventory levels and prevent costly inventory shortages.
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Understanding APIs and Which is Best for Scalability
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Understanding APIs and Which is Best for Scalability

Scalability and growth can be challenging when tech doesn't get along, and APIs can be the key to unlocking potential.
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Choosing the Right Accounting Firm for your ISP
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Choosing the Right Accounting Firm for your ISP

Positioning your business for growth as an Internet Service Provider means understanding your revenue, expenditure, margins, and profit and loss.
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Automation Simplified with Sonar + tray.io
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Automation Simplified with Sonar + tray.io

Sonar offers comprehensive webhooks that allow external tools to be triggered when specific events occur within in your intance.
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Sean Green Joins Sonar Software as New Chief Commercial Officer
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Sean Green Joins Sonar Software as New Chief Commercial Officer

FRISCO, Texas, Aug. 23, 2022 — Sonar Software Inc., a leading provider of BSS & OSS solutions for Internet Service Providers, announced today that Sean Gre
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Inventory Management KPIs that Internet Service Providers Should be Tracking
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Inventory Management KPIs that Internet Service Providers Should be Tracking

Key performance indicators (KPIs) in inventory management are metrics that help you monitor and make decisions about your stock.
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How to Boost Efficiency in your Network Operations Center with Automation
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How to Boost Efficiency in your Network Operations Center with Automation

As networks grow more complex, they become difficult to manage. A lack of collaboration and coordination across teams creates a greater need for better visibility and control.
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