Sonar Software | Refer

Account List View

SonarCast

Account List View

This cast provides an overview of the information and features available from the Account List View within Sonar.

Account Management View

SonarCast

Account Management View

The account view screen is home to both current and historical information about the account and allows you to perform a variety of actions against an account. This cast details all of the information and actions that are available from within this screen and how you can interact with it.

Account Management View Series - The Tickets and Jobs Tabs

SonarCast

Account Management View Series - The Tickets and Jobs Tabs

The Account Management View screen is home to current and historical information about the account and allows you to perform various actions against an account. This fourth cast in the Account Management View series details all the information and actions available within both the Tickets and Jobs Tabs.

Account Management View Series - The Correspondence, Contacts, Custom Fields, and All Logs Tabs

SonarCast

Account Management View Series - The Correspondence, Contacts, Custom Fields, and All Logs Tabs

The Account Management View screen is home to current and historical information about the account and allows you to perform various actions against an account. This fifth and final cast in the Account Management View series details all the information and actions available within the Correspondence, Contacts, Custom Fields, and All Logs Tabs.

Account Management View Series - The Network & Inventory Tab

SonarCast

Account Management View Series - The Network & Inventory Tab

The Account Management View screen is home to current and historical information about the account and allows you to perform various actions against an account. This third cast in the Account Management View series details all the information and actions available within the Network & Inventory Tab.

Account Management View: The Billing Tab

SonarCast

Account Management View: The Billing Tab

The Account Management View screen is home to current and historical information about the account and allows you to perform various actions against an account. This second cast in the Account Management View series details all the information and actions available within the Billing Tab.

Anchor & Linked Serviceable Addresses - Part 1

SonarCast

Anchor & Linked Serviceable Addresses - Part 1

Part 1 in this two-part series will walk you through the Anchor and Linked Serviceable Addresses feature available in your Sonar instance with a Mulit-Unit Business Park example.

Anchor & Linked Serviceable Addresses - Part 2

SonarCast

Anchor & Linked Serviceable Addresses - Part 2

Part 2 in this two-part series will walk you through the Anchor and Linked Serviceable Addresses feature available in your Sonar instance with a Mulit-Dwelling Unit example.

SonarCast

Tasks

Tasks allow you to keep all employees on the same page with account related information and help to prevent any necessary tasks from being overlooked. This cast contains details on this feature, as well as the how-to’s of setting them up.

SonarCast

Child Accounts

Child accounts allow you to connect one or more accounts within Sonar, in a parent-child style relationship. This affects account transactions, invoices, and also comes with additional considerations with the account billing parameters that should be reviewed prior to using this functionality, which we’ll discuss in this cast video.

SonarCast

Notes

Notes allow you to keep all employees on the same page with account related information and help to prevent any necessary information from being overlooked. This cast contains details on notes, as well as the how-to’s of setting them up.

Disconnecting an Account

SonarCast

Disconnecting an Account

Deletion of accounts is not supported within Sonar, however you can disconnect an account. This cast provides the how-to for disconnecting accounts, as well as the results that this action has.

Creating a New Account

SonarCast

Creating a New Account

This cast provides an example of what account creation looks like in Sonar, and serves as a rough step-by-step guide to creating an account in your own instance.

Serviceable Addresses

SonarCast

Serviceable Addresses

This cast will take you through the process of creating a new serviceable address, and explain its usage and some of its limitations.

Scheduled Events

SonarCast

Scheduled Events

Scheduled events are actions that you can automate within Sonar to have some change occur automatically at a later date. They are configured individually per account and can be utilized to help make your normal processes more efficient.

Account Management View Series - The Overview Tab

SonarCast

Account Management View Series - The Overview Tab

The Account Management View screen is home to current and historical information about the account and allows you to perform various actions against an account. This first cast in the Account Management View series details all the information and actions available within the Overview Tab.

Future Serviceable Addresses

SonarCast

Future Serviceable Addresses

Future Serviceable Addresses in Sonar allow you to schedule a target date for a new or current subscriber to take over a currently assigned Serviceable Address. This allows you to schedule a job for the subscriber's Account without the Serviceable Address actually being assigned to the Account yet. This cast will take you through an example scenario where a new subscriber calls to notify you that they'll be moving into a new address and would like to subscribe to your services.

SonarCast

Print to Mail

This cast provides an overview of the Print to Mail feature, including initial setup, permissions needed, and daily use steps.

Setting up Payment Methods & Taking Payments

SonarCast

Setting up Payment Methods & Taking Payments

This cast takes you through the process of setting up a payment processor, adding a payment method, and taking a payment from a customer.

Batch Payments and Deposit Slips

SonarCast

Batch Payments and Deposit Slips

In this cast, we provide an overview of the Batch Payment Entry and Deposit Slips tools in Sonar, as well as how you can utilize these to simplify your payment intake process.

Billing Defaults

SonarCast

Billing Defaults

The cast will show you how to configure a set of billing instructions for specific account types, allowing fine control for each account type created as part of the billing setup.

Billing Settings

SonarCast

Billing Settings

This cast reviews and breaks down the various Billing Parameters available in Sonar.

Multi-Month Billing and Multi-Month Services

SonarCast

Multi-Month Billing and Multi-Month Services

This cast will help you understand the methods available to you within Sonar to bill in intervals greater than a single month.

Services Overview

SonarCast

Services Overview

This cast details the different types of services available, their use cases, and fields to consider when building them.

Setting Up Bank Account & Credit Card Processors

SonarCast

Setting Up Bank Account & Credit Card Processors

This cast contains information designed to assist in the creation and setting up of bank account and credit card processors within your Sonar instance.

Building a Data Service

SonarCast

Building a Data Service

This cast will take you through the creation process and an example of a Data Service, which is used to deliver bandwidth and usage to the customer.

Getting Started with Taxes

SonarCast

Getting Started with Taxes

Taxes in Sonar are incredibly flexible, and this cast takes you through setting up taxes, as well as breaking down geographical taxes.

Phone Number Types

SonarCast

Phone Number Types

This cast provides an overview of what phone number types are and how they can be used.

SonarCast

Call Logs

Call logs allow users to record and collect data while on the phone with a customer. This cast provides an overview of how call logs are used, as well as best practices for when using them.

Message Categories

SonarCast

Message Categories

This cast provides an overview of what message categories are and how they can be used.

SonarCast

Mass Messages

The Mass Message tool is used to contact a large number of customers at once through the instance. This article takes you through the process of creating and using Mass Messaging.

Outbound Domains

SonarCast

Outbound Domains

This cast guides users on how to enable the Sonar instance to send emails using the specific domain set by the user.

Triggered Messages

SonarCast

Triggered Messages

Triggered Messages are an easy way to have customized emails sent out to customers automatically based on the occurrence of a particular event. This cast details how to set up your own customized triggered messages.

Using Outbound SMS

SonarCast

Using Outbound SMS

This cast will walk you through the process of activating your Outbound SMS service built in to your Sonar instance, and the components that let you send messages to your customers.

Invoices in Sonar

SonarCast

Invoices in Sonar

This cast provides details on how invoices can be configured, customized and created within Sonar.

Contract Templates

SonarCast

Contract Templates

This cast provides an overview of electronic contracts in Sonar, including how to create them, adding them to customer accounts, and the ways customers can interact with them.

Invoice Messages

SonarCast

Invoice Messages

This cast explains what invoice messages are, how they can be used, and how you can add them to your Sonar instance.

Invoice Attachments

SonarCast

Invoice Attachments

An invoice attachment is a way to deliver non-billing information to an account in their next invoice. Steps on how to add an invoice attachment are included in this cast, as well as examples of where this might be helpful.

Calix Integration

SonarCast

Calix Integration

This cast provides instructions on setting up the Calix integration as well as how to enable and utilize various included features.

Tower Coverage Integration

SonarCast

Tower Coverage Integration

This cast provides instructions on setting up the Tower Coverage integration as well as how to manage submissions within your Sonar instance.

GoCardless Integration

SonarCast

GoCardless Integration

This cast provides an overview of GoCardless, as well as how it can be integrated with Sonar.

SonarCast

Avalara

This cast provides an overview of what Avalara is as well as how to integrate and use it within your instance.

Inventory System Setup

SonarCast

Inventory System Setup

This cast will take you through the process of setting up the Inventory Manufacturers, Model Categories, and Device Assignees in your instance. These settings come into play when adding new devices to inventory.

Inventory List Overview

SonarCast

Inventory List Overview

This cast provides an overview of the basic features and page layout for the Inventory List and Inventory Item Management Views.

Inventory Model Management

SonarCast

Inventory Model Management

In this cast, we'll be looking at navigating around this page, how to create a new Inventory Model, how to manage and modify an existing Inventory Model, and how to add new items to each model.

Purchase Orders

SonarCast

Purchase Orders

This cast provides an overview of what Purchase Orders are and how they can be used within Sonar.

Creating and Booking a Job

SonarCast

Creating and Booking a Job

This cast will take you through the process of creating a new job in Sonar, and the ways you can schedule the created job.

SonarCast

Geofences

This cast will guide you through the process of creating a Geofence in Sonar and applying it to a Schedule Availability.

Job Types - Best Practices

SonarCast

Job Types - Best Practices

This cast takes you through the process of creating a new Job Type and explains what a job type is and how to use it.

Jobs and Scheduling Overview

SonarCast

Jobs and Scheduling Overview

This cast provides an in-depth guide to the Jobs view within your Sonar instance, providing insight on the fields within this view.

Scheduling Addresses, Availabilities, Blockers & Time Off

SonarCast

Scheduling Addresses, Availabilities, Blockers & Time Off

This cast provides an overview of how to set up schedules within Sonar, so that you can begin scheduling jobs.

Elevation Tool Overview

SonarCast

Elevation Tool Overview

This cast will provide an overview of the Elevation Tool within Sonar and how it can be used.

The Map Interface Overview

SonarCast

The Map Interface Overview

This cast is designed to provide an overview of the main mapping interface in Sonar, including how to navigate the map, and how to filter entities.

Network Sites List View

SonarCast

Network Sites List View

This cast will provide an overview to the functionality of the landing page for Network Sites in Sonar.

Network Dashboard

SonarCast

Network Dashboard

This cast will provide an overview to the functionality of the Network Dashboard within Sonar.

Network Sites Management View

SonarCast

Network Sites Management View

This cast will take you through the available pages and tabs through the Network Sites portion of the ISP management side of your Sonar instance.

Building Alerting Rotations

SonarCast

Building Alerting Rotations

Alerting rotations are used to define periods of time where network alerts are sent out to specific users within Sonar. The details of their setup and features are explained in this cast.

SonarCast

IPAM Overview

This cast provides a general overview of the IPAM (IP Address Management) interface.

Building a Monitoring Template

SonarCast

Building a Monitoring Template

This cast will walk you through the process of creating a monitoring template, in addition to some details on gathering hardware OIDs.

Navigating the Reports Dashboard - Sonar's Business Intelligence

SonarCast

Navigating the Reports Dashboard - Sonar's Business Intelligence

**The reporting dashboards within Sonar have been updated since the release of this video. Due to that, some of the screens shown in this video do not currently reflect the active dashboards you see in Sonar today. We are working to update our resources and will make them available once complete.**

This cast outlines the steps used to navigate the dashboard and how to filter the data in an individual report, including the options available to download and/or send the data elsewhere.

How to Create a Report - Sonar's Business Intelligence

SonarCast

How to Create a Report - Sonar's Business Intelligence

**The reporting dashboards within Sonar have been updated since the release of this video. Due to that, some of the screens shown in this video do not currently reflect the active dashboards you see in Sonar today. We are working to update our resources and will make them available once complete.**

This cast guides you through the creation process for a custom report, as well as how to publish the report and share it with other users of your Sonar instance.

Enhanced Business Intelligence - Tips & Tricks for Advanced Users

SonarCast

Enhanced Business Intelligence - Tips & Tricks for Advanced Users

In this cast, we explore some caveats and suggestions for getting the most out of your BI Reporting through some advanced tips and tricks!

How to View and Have a Customer Sign a Contract - Sonar Field Tech App

SonarCast

How to View and Have a Customer Sign a Contract - Sonar Field Tech App

This cast provides an easy how-to guide on how to view and have a customer sign a contract through the Sonar field tech mobile app.

How to Generate a One-Time Invoice - Sonar Field Tech App

SonarCast

How to Generate a One-Time Invoice - Sonar Field Tech App

This cast provides an easy how-to guide on generating a one-time invoice through the Sonar field tech mobile app.

How to Unassign Equipment from an Account - Sonar Field Tech App

SonarCast

How to Unassign Equipment from an Account - Sonar Field Tech App

This cast provides an easy how-to guide on unassigning equipment from an account through the Sonar field tech mobile app.

How to Take a Customer Payment - Sonar Field Tech App

SonarCast

How to Take a Customer Payment - Sonar Field Tech App

This cast provides an easy how-to guide on taking a customer payment through the Sonar field tech mobile app.

How to Assign Equipment to an Account - Sonar Field Tech App

SonarCast

How to Assign Equipment to an Account - Sonar Field Tech App

This cast provides an easy how-to guide on assigning equipment to an account through the Sonar field tech mobile app.

How to Assign IP Addresses - Sonar Field Tech App

SonarCast

How to Assign IP Addresses - Sonar Field Tech App

This cast provides an easy how-to guide on assigning IP addresses through the Sonar field tech mobile app.

Add a Bank Account as a Customer Payment Method - Sonar Field Tech App

SonarCast

Add a Bank Account as a Customer Payment Method - Sonar Field Tech App

This cast provides an easy how-to guide for adding a bank account as a customer payment method through the Sonar field tech mobile app.

Add a Credit Card as a Customer Payment Method - Sonar Field Tech App

SonarCast

Add a Credit Card as a Customer Payment Method - Sonar Field Tech App

This cast provides an easy how-to guide for adding a credit card as a customer payment method through the Sonar field tech mobile app.

Sonar Field Technician App

SonarCast

Sonar Field Technician App

This cast will take you through a typical workflow example your technician might undergo during a customer’s residential installation when using the Sonar Field Tech App.

Roles and Users

SonarCast

Roles and Users

This cast will explain User Roles in your instance, provide examples on their usage, and detail their creation process.

Notification Preferences

SonarCast

Notification Preferences

This cast provides details on notifications in Sonar, including the different types of notifications available and how you can start using them.

How to Best Use Global Search

SonarCast

How to Best Use Global Search

This cast will show you how global search is a helpful tool that'll quickly and efficiently find what you are looking for within Sonar. From searching partial terms to specific entity IDs, global search will return all results relevant to what you are searching and also assist you with navigating to those results within the system.

SonarCast

User Profile: Your Personal User Settings

This cast provides details on the 'User Profile' page within Sonar, where individual users can access and modify their user-specific settings and information.

Filtering Overview

SonarCast

Filtering Overview

We're excited to announce a major upgrade to Sonar Software's filtering capabilities! This updated feature introduces a unified system that combines simple and advanced filters, a new easy-to-navigate collapsible design, and an enhanced search bar for quickly finding and applying filters.

Designed for simplicity and ease of use, our new filtering system empowers you to find the exact information you need within your Sonar instance, in just a few clicks!

SMS Notifications

SonarCast

SMS Notifications

This cast provides an overview of the SMS notification feature, including the initial setup and permissions needed.

Advanced Ticketing Features

SonarCast

Advanced Ticketing Features

This cast provides details on some of the advanced features available from within Sonar's ticketing interface.

Using Parent Tickets

SonarCast

Using Parent Tickets

Parent tickets allow you to link multiple tickets together within Sonar's ticketing interface. This cast provides an overview on how to set up parent tickets, how you can interact with them, and communications with parent tickets.

SonarCast

Canned Replies

This cast walks you through the process of creating Canned Replies - highlighting the use cases and providing links to the detailed examples page.

This cast also details the steps required to create a Canned Reply category from start to finish, while providing examples of common Canned Reply categories used in customer instances.

Ticketing Interface

SonarCast

Ticketing Interface

This cast provides a general overview of the ticketing system within Sonar, as well as ways to interact with tickets and ticket features.

Ticketing Categories - Best Practices

SonarCast

Ticketing Categories - Best Practices

Configuring an inbound mailbox allows you to receive incoming emails directly into Sonar, which can be automatically converted into public tickets within the system. This cast outlines how inbound mailboxes work, detailing the process behind creating a new ticket category, and providing some examples of common ticket categories.

This cast also discusses the creation of ticket groups, providing use cases for various groups, and examples of common public and private groups.

SonarCast

Company Setup

This cast will take you through the process of adding a new company to your Sonar instance, with details on the various fields required.

Using Sonar's Customer Portal

SonarCast

Using Sonar's Customer Portal

This cast will walk you through the various pages and tabs available within the Customer Portal and provide some examples of common actions you can take.

Tracking and Using Consumable Inventory

SonarCast

Tracking and Using Consumable Inventory

This cast will provide a brief overview of the Generic Items tag in Sonar's Inventory feature, and how it can be used to track consumable items for your business.

The Sonar Status Page

SonarCast

The Sonar Status Page

This cast provides an overview of the Sonar Status page, as well as how you can subscribe to updates for any incidents or events that occur.

SonarCast

Task Templates

This cast takes you through the process of adding task templates to your instance and provides some examples of where they can be applied.

Learning with Sonar: Tools and Resources

SonarCast

Learning with Sonar: Tools and Resources

This cast details the various learning resources available within your Sonar instance.

Feedback Portal & Suggest a Feature

SonarCast

Feedback Portal & Suggest a Feature

This cast provides an overview of the Feedback Portal and how you can utilize it to submit and upvote feature requests.

SonarCast

Custom Fields

Custom Fields provide a way to track unique data on various entities within Sonar. This cast details the steps involved in setting them up, in addition to a few use cases that outline the usefulness of custom fields.

Invoice Templates

SonarCast

Invoice Templates

This cast will provide you with an overview of how to use the Invoice Templates customization feature within your Sonar instance.

Vetro FiberMap Integration

SonarCast

Vetro FiberMap Integration

Please watch this video first before doing anything Vetro FiberMap-related within your Sonar Software instance!

Edit Job Options

SonarCast

Edit Job Options

This cast details the options available when editing a job in your Sonar Instance.

Scheduling Week View: Overview

SonarCast

Scheduling Week View: Overview

This cast will guide you through the usage and functionality of the weekly view contained in the Scheduling module.

Sonar's FCC Broadband Label Generation Tool

SonarCast

Sonar's FCC Broadband Label Generation Tool

In this cast, we’ll walk you through the steps in gathering your FCC Broadband Consumer Labels report, provide you with a Data Entry guide, and give you access to Sonar's FCC Broadband Label Generation Tool and how to use it!

Product Quarterly Newsletter (Q3 2024)

Newsletters•Sep 26, 2024

Product Quarterly Newsletter (Q3 2024)

Rick here, Head of Product at Sonar. Welcome to our Q3 product update! We've been hard at work this quarter to bring you some exciting new features focused on security, customization, and a touch of AI. Here’s a sneak...

Product Quarterly Newsletter (Q2 2024)

Newsletters•Aug 7, 2024

Product Quarterly Newsletter (Q2 2024)

Q2 was incredibly productive, and we can't wait for you to experience these improvements we rolled out. We launched the FCC Label Generator, allowing you to create bulk labels in minutes. Customizable Invoice Templates to...

Product Quarterly Newsletter (Q1 2024)

Newsletters•Apr 11, 2024

Product Quarterly Newsletter (Q1 2024)

Hey everyone, Rick here from the product team at Sonar! Q1 was a whirlwind of progress, and I'm excited to share the awesome features we've rolled out. We're talking about better customer communication, more integrated payment processes, and a brand new...

Women of WISPA Happy Hour

Webinars•Oct 11, 2023

Women of WISPA Happy Hour

The Women of WISPA will be hosting a happy hour to connect with all the amazing women in the telecom industry. Stop by to grab a drink...

WISPAPALOOZA 2023

Webinars•Oct 9, 2023

WISPAPALOOZA 2023

Join us at the biggest event of the year! Each year thousands of ISPs converge on WISPAPALOOZA to learn, connect, and...

Navigating Inflation: Strategies to Optimize Your Marketing Budget and Maximize ROI

Webinars•May 24, 2023

Navigating Inflation: Strategies to Optimize Your Marketing Budget and Maximize ROI

Inflation can significantly impact marketing budgets, making it crucial for Internet Service Providers to adapt their...

Mastering Hybrid Networks: Sonar & Preseem’s FW & Fiber Management Powerhouse

Webinars•Apr 25, 2024

Mastering Hybrid Networks: Sonar & Preseem’s FW & Fiber Management Powerhouse

Join us on April 25th at 2:00 PM ET for a live webinar where Sonar and Preseem reveal their integrated solution for optimizing fiber and hybrid network...

Turn Down the Churn

Webinars•Feb 15, 2023

Turn Down the Churn

Tracking subscriber churn is something every ISP should be doing. Find out what it is, how to calculate it, how it affects your bottom line...

Beyond the Bottom Line: Mastering Tax Automation for ISPs with Sonar and Avalara

Webinars•Nov 7, 2024

Beyond the Bottom Line: Mastering Tax Automation for ISPs with Sonar and Avalara

Staying on top of accurate tax calculations and compliance isn’t just important—it’s essential for protecting your bottom line. Manual tax processes can result in error rates as high as...

How AI is Shaping the Future of E-Commerce for ISPs

Webinars•Oct 25, 2024

How AI is Shaping the Future of E-Commerce for ISPs

Recently, I had the pleasure of moderating a fantastic webinar hosted by the Fiber Broadband Association, where my colleague Thomas Sullivan-Crawford, Sonar’s Regional ...

Mastering Hybrid Networks: Sonar & Preseem’s FW & Fiber Management Powerhouse

Webinars•May 22, 2024

Mastering Hybrid Networks: Sonar & Preseem’s FW & Fiber Management Powerhouse

Are you ready to transform how you manage your fiber and fixed wireless networks? In our latest webinar, we unveiled how Preseem and Sonar’s unified platform empowers...

Securing Funding: The Essential Guide to Grant Writing Preparedness

Webinars•May 10, 2024

Securing Funding: The Essential Guide to Grant Writing Preparedness

We recently co-hosted a webinar with grant writing expert Kimberly Young of MKY Ventures to provide guidance on securing government grants and grant writing...

Navigating Inflation: Strategies to Optimize Your Marketing Budget and Maximize ROI

Webinars•May 29, 2024

Navigating Inflation: Strategies to Optimize Your Marketing Budget and Maximize ROI

We recently co-hosted a webinar with industry marketing experts Ken Janc and Kurt Wolterstorff of Marketbroadband, who shared strategies to optimize marketing...

[Webinar Replay] How to Leverage Sonar’s Multi-Tenancy to Grow Your Business

Webinars•Nov 19, 2021

[Webinar Replay] How to Leverage Sonar’s Multi-Tenancy to Grow Your Business

In today’s ISP market, growth is happening faster than ever. Competition is fierce, and companies are expanding by merging, acquiring, and bringing multiple...

[Webinar Replay] How to Drive New Revenue Streams & Tap into the MDU Gold Rush

Webinars•May 11, 2022

[Webinar Replay] How to Drive New Revenue Streams & Tap into the MDU Gold Rush

In today’s competitive broadband market, multi-dwelling units (MDUs) are emerging as an untapped goldmine. With the right strategies, internet service...

[Webinar Replay] Unleash Potential & Enhance Field Tech Performance

Webinars•Feb 17, 2021

[Webinar Replay] Unleash Potential & Enhance Field Tech Performance

As industries grow increasingly digital and customer expectations rise, managing field operations effectively has become more crucial than ever. In this recent webinar, we ...

[Webinar Replay] The Customer Experience: Unlocking Network Potential with Sonar & Preseem

Webinars•Nov 4, 2020

[Webinar Replay] The Customer Experience: Unlocking Network Potential with Sonar & Preseem

Customer satisfaction has become the most important differentiator for broadband providers. In an industry where technology and user demands evolve at...

[Webinar Replay] Foundation for Future Growth & Expansion

Webinars•Jan 21, 2021

[Webinar Replay] Foundation for Future Growth & Expansion

To survive in a competitive environment and adapt to new market reality, it is vital for Internet Service Providers to continuously evaluate business performance...

[Webinar Replay] Mastering Inventory Management for ISPs

Webinars•Oct 21, 2020

[Webinar Replay] Mastering Inventory Management for ISPs

Inventory management is essential for any ISP looking to stay competitive and profitable. Inefficient inventory management doesn’t just slow operations; it can...

How ISPs Can Win in 2025: Practical Marketing Tips

Webinars•Dec 4, 2024

How ISPs Can Win in 2025: Practical Marketing Tips

Get ready for 2025 with actionable marketing strategies tailored for ISPs! This webinar dives into innovative approaches to captivate your audience, build trust, and drive sustainable growth.

2024 Holiday Office Hours Live

Webinars•Dec 17, 2024

2024 Holiday Office Hours Live

Join us for an interactive livestream as we look back on an incredible 2024 and share our exciting plans for 2025. Celebrate milestones, explore what’s next, and connect with the Sonar team.

Sonar & Preseem Happy Hour at Fiber Connect

Events•Aug 22, 2023

Sonar & Preseem Happy Hour at Fiber Connect

Sonar and our friends at Preseem will be co-hosting a happy hour event during the upcoming Fiber Connect conference, and we would be...

Broadband Communities Summit 2023

Events•May 1, 2023

Broadband Communities Summit 2023

Join us at the Broadband Communities Summit where we will be exhibiting from May 1st – 4th. Stop by booth 307 to meet our team and...

Securing Funding: The Essential Guide to Grant Writing Preparedness

Events•Apr 26, 2023

Securing Funding: The Essential Guide to Grant Writing Preparedness

Are you an Internet Service Provider struggling to secure the necessary funding for your business? Look no further! Join our webinar...

FISPA LIVE 2023

Events•Mar 14, 2023

FISPA LIVE 2023

We are excited to be exhibiting at FISPA LIVE from March 14 – 17th. Stop by our booth and meet the Sonar team, check out...

Women of WISPA Speed Networking Breakfast @ WISPAmerica

Events•Mar 9, 2023

Women of WISPA Speed Networking Breakfast @ WISPAmerica

The Women of WISPA are hosting a breakfast at WISPamerica on Thursday, March 9, 2023, 7-8:30 AM in Louisville, KY, at the Kentucky International...

Inventory Asset Tracking from Vehicles to CPE

Events•Mar 8, 2023

Inventory Asset Tracking from Vehicles to CPE

Our networks are getting larger, and our assets are increasing in value. How do you track where everything is? What should you...

Fiber Network Alliance Conference 2024

Events•Sep 9, 2024

Fiber Network Alliance Conference 2024

The 2024 FNA Conference will be held at the 128,000 square foot Convention Center on beautiful Jekyll Island. The convention center is the only...

Adtran Summit 2024

Events•Aug 12, 2024

Adtran Summit 2024

Join Sonar in Hunstville, Alabama at the Adtran Summit 2024! Adtran, Inc. is a leading global provider of open, disaggregated networking and communications...

Fiber and Fixed Wireless Access: So Perfect Together

Events•Jul 30, 2024

Fiber and Fixed Wireless Access: So Perfect Together

Join us at Fiber Connect 2024 for an engaging discussion on how Fiber and Fixed Wireless access can work in harmony to deliver high-speed internet...

Fiber Connect 2024

Events•Jul 28, 2024

Fiber Connect 2024

Join Sonar in Nashville, Tennessee at Fiber Connect 2024! Fiber Connect stands as the leading event for the fiber broadband industry, uniting...

WISPAMERICA 2023

Events•Mar 6, 2023

WISPAMERICA 2023

Join us in Louisville, Kentucky for the 2023 WISPAMERICA conference, visit our booth #919 and see what’s new at Sonar, grab a coffee and meet...

NTCA RTIME 2023

Events•Feb 19, 2023

NTCA RTIME 2023

Join us at RTIME 2023, and stop by booth #705 to meet the Sonar team and see how powerful automation can transform your...

AI-Powered Fiber Broadband: Unleash the Future of Connectivity

Events•Jul 9, 2024

AI-Powered Fiber Broadband: Unleash the Future of Connectivity

Ready to revolutionize your fiber broadband business? Join us for a can’t-miss webinar that will unveil the transformative power of artificial intelligence...

Product Office Hours

Events•May 7, 2024

Product Office Hours

Join us for an interactive Livestream event where we dive into the latest updates and innovations in Sonar. This quarterly...

Broadband Communities Summit 2024

Events•May 6, 2024

Broadband Communities Summit 2024

Join Sonar at the Broadband Communities Summit in Texas! Stop by booth #113 to meet the Sonar team and check out our new exciting features...

Great Leaders Lead To Great Employees

Events•Mar 6, 2024

Great Leaders Lead To Great Employees

A great leader will mold new employees to become great team members. It is a sweet science to get through to new hires and have them...

ISP Growth Fundamentals And Best Practices

Events•Mar 6, 2024

ISP Growth Fundamentals And Best Practices

ISP Growth Fundamentals And Best Practices is a comprehensive session designed for Internet Service Providers looking to scale their...

The New FCC Broadband Consumer Label Rules

Events•Mar 8, 2024

The New FCC Broadband Consumer Label Rules

Congress required the FCC to adopt broadband consumer labels in 2022. ISPs with more than 100,000 subscribers must comply...

WISPAMERICA 2024

Events•Mar 4, 2024

WISPAMERICA 2024

Join us in Oklahoma for the 2024 WISPAMERICA conference, visit our booth #318 and see what’s new at Sonar, grab a coffee, and meet our...

Metro Connect USA 2024

Events•Feb 26, 2024

Metro Connect USA 2024

The Sonar team is excited to be exhibiting at Metro Connect USA 2024! Join us in Fort Lauderdale from February 26 – 28, stop by booth #35, and...

WISPAPALOOZA 2024

Events•Oct 14, 2024

WISPAPALOOZA 2024

Join us at the biggest event of the year! Annually, WISPAPALOOZA attracts thousands of Internet Service Providers seeking to gain knowledge, forge...

Broadband Label Maker For ISPs

Additional Items

Broadband Label Maker For ISPs

Easy to use FCC-compliant broadband label generator for accurate consumer information.

Metrics That Matter

Additional Items

Metrics That Matter

Are you looking to improve the performance of your ISP? Do you want to measure the success of your operations using the...

The Future of Telecom

Additional Items

The Future of Telecom

Are you looking to enhance your infrastructure, streamline operations, and deliver more secure and efficient services...

Fast Wireless Internet

Additional Items

Fast Wireless Internet

Managing customer speeds, billing, inventory, and maintenance manually was time-consuming and prone to errors, limiting the...

Bracing for the AI Revolution

Additional Items

Bracing for the AI Revolution

The AI Revolution: Is Your ISP Ready? The internet service landscape is on the brink of a massive AI-powered transformation. Will your ISP lead the charge or get...

Safeguarding Digital Connectivity

Additional Items

Safeguarding Digital Connectivity

Are you committed to ensuring the utmost security and reliability to your customers’ connectivity? The confidence and trust...

How APIs Power Digital Transformation

Additional Items

How APIs Power Digital Transformation

This guide explores the transformative power of APIs in modernizing Broadband Providers by enabling agile innovation and seamless data integration. It begins with...

Enhance The Customer Experience

Additional Items

Enhance The Customer Experience

The Ultimate WISP Guide to Customer Success is a comprehensive toolkit for WISPs, designed to empower businesses with...

Empower Your ISP's Future with Data Driven Insights

Additional Items

Empower Your ISP's Future with Data Driven Insights

This guide explores how Internet Service Providers can leverage Business Intelligence (BI) tools to drive growth and improve...

Rock Solid Internet

Additional Items

Rock Solid Internet

Rock Solid Internet, a local ISP serving rural communities near San Antonio, TX, encountered challenges in sustaining top-tier...

3 Ways to Internet Service Providers Can Increase ARPU

Additional Items

3 Ways to Internet Service Providers Can Increase ARPU

In a competitive market, maximizing revenue is vital for internet service providers. One effective way to do this is by increasing ARPU. Check out these 3 ways ISPs can increase ARPU and unlock...

4 Cyber Security Tips for Internet Service Providers

Additional Items

4 Cyber Security Tips for Internet Service Providers

Safeguarding your network and customer data is essential to maintaining trust and avoiding costly breaches. Check out these 4 cybersecurity tips for ISPs to protect your business and customers from...

5 Manual Tasks Holding your ISP Back from Growth

Additional Items

5 Manual Tasks Holding your ISP Back from Growth

As an internet service provider, efficiency is key to driving growth and scaling your business. However, time-consuming manual tasks can slow down progress and drain valuable...

6 Ways to Improve Customer Service with Automation

Additional Items

6 Ways to Improve Customer Service with Automation

Automation can be a game-changer, empowering your support team to deliver exceptional experiences while saving time and resources. Discover 6 ways to improve customer service...

Benefits of Sonar Cloud Hosting

Additional Items

Benefits of Sonar Cloud Hosting

Migrating to the cloud can transform how your business operates, especially for internet service providers. With Sonar's cloud hosting, you can enhance efficiency, security, and scalability, all...

Sonar Cloud vs On Premise

Additional Items

Sonar Cloud vs On Premise

When it comes to choosing a BSS 7 OSS platform, choosing between cloud hosting and on-premise solutions is a critical decision. Each option has its unique advantages, but which one aligns...

The Customer Portal Advantage

Additional Items

The Customer Portal Advantage

Empowering customers with self-service tools is a game-changer for internet service providers. A customer portal provides users with instant access to account information, troubleshooting...

Telecom networks from 2G to 6G

Additional Items

Telecom networks from 2G to 6G

Telecom technology has come a long way, transforming how we connect and communicate. From the early days of 2G to the groundbreaking advancements of 6G, each generation of mobile networks...

Top Features to look for in Field Service Dispatch Software

Additional Items

Top Features to look for in Field Service Dispatch Software

Efficient field service management is crucial for internet service providers to deliver timely and effective customer support. The right dispatch software can streamline operations, reduce costs, and...

5 Common Security Mistakes and How to Prevent Them

Additional Items

5 Common Security Mistakes and How to Prevent Them

Small security oversights can lead to significant risks for your business. Understanding common mistakes and how to avoid them is essential for protecting sensitive data. Explore these...

New Feature: Multi-Factor Authentication

New Feature: Multi-Factor Authentication

We are excited to announce a significant update designed to strengthen the security of your Sonar instance — Multi-Factor Authentication is now available!

Managing Depreciation for Network Infrastructure

Managing Depreciation for Network Infrastructure

This blog explores the importance of managing depreciation for network infrastructure and provides strategies for ISPs.

Streamlining Your Ticketing Process: Automating and Troubleshooting with Sonar

Streamlining Your Ticketing Process: Automating and Troubleshooting with Sonar

Streamline support with Sonar’s tools for automating ticket prioritization, enabling multichannel support, and troubleshooting for faster resolutions.

When Should You Update Your FCC Broadband Labels?

When Should You Update Your FCC Broadband Labels?

When was the last time you updated your FCC broadband labels?

New Feature: Table Filters & Search Functionality

New Feature: Table Filters & Search Functionality

We’re excited to announce that Sonar’s New Table Filters and Search Functionality is officially live and ready to streamline your workflow!

Sonar in 60 - Outbound SMS

Sonar in 60 - Outbound SMS

When internet services go down, customers often feel left in the dark, anxiously waiting for updates. As an ISP, keeping customers informed can be a daunting task without overwhelming your team. Imagine the convenience of sending instant text messages to update your customers directly from your customer platform.

Streamlining Complex Tax Compliance: How ISPs Can Simplify Tax Automation

Streamlining Complex Tax Compliance: How ISPs Can Simplify Tax Automation

Learn how to navigate the maze of taxes & compliance with Sonar’s robust billing & account management capabilities with Avalara’s tax automation solutions

Rethinking Customer Acquisition for Broadband Providers

Rethinking Customer Acquisition for Broadband Providers

Broadband providers are still relying on outdated tools that don’t equip customers with the information needed to make confident choices when shopping for internet.

How Broadband Providers Can Navigate Rising Subscriber Expectations on a Budget

How Broadband Providers Can Navigate Rising Subscriber Expectations on a Budget

See how how broadband providers are successfully using e-commerce to transform their customer relationships, drive growth, and stay ahead of the curve.

Coming Soon: Table Filters & Search Functionality

Coming Soon: Table Filters & Search Functionality

We’ve Redesigned our Table Filters and Search Functionality to help you work smarter, not harder. These changes will be rolled out by the end of November and will streamline your workflow, making it faster and more intuitive to find exactly what you need.

Quality of Experience Impact on Reducing Customer Churn

Quality of Experience Impact on Reducing Customer Churn

Analyzing data to improve the customer experience by prioritizing interactive traffic will directly impact reducing support calls and reduce churn.

E-Commerce for ISPs: How AI is Transforming Customer Engagement

E-Commerce for ISPs: How AI is Transforming Customer Engagement

Combining the power of Actifai’s AI eCommerce with Sonar’s seamless BSS/OSS, broadband providers can create personalized experiences that accelerate growth

Incident Response: Built to Scale

Incident Response: Built to Scale

Improve incident response for rural ISPs with streamlined communication, collaboration, and tools.

Predictive Analytics for Network Optimization

Predictive Analytics for Network Optimization

Predictive analytics emerges as a powerful ally, enabling ISPs to foresee and mitigate network issues before they can disrupt services.

How AI is Shaping the Future of E-Commerce for ISPs

How AI is Shaping the Future of E-Commerce for ISPs

Discover how AI & OSS/BSS platforms are transforming the ISP industry. Learn how automation, personalized customer experiences can reduce costs & drive growth.

Sonar's Q3 Product Update: Security, Customization, and AI-Driven Enhancements

Sonar's Q3 Product Update: Security, Customization, and AI-Driven Enhancements

As we wrap up Q3, we’re excited to share some game-changing updates we've been working on. This quarter, we focused on enhancing security, boosting customization, and integrating AI-powered tools to streamline your operations.

Sonar in 60 - Invoice Templates

Sonar in 60 - Invoice Templates

Discover how you can create personalized, legally compliant invoices that showcase your brand while keeping everything clear and easy for your customers.

Can Sonar work with WISP and Fiber? How does that work?

Can Sonar work with WISP and Fiber? How does that work?

Yes, Sonar can work with both WISPs and Fiber networks, making it a versatile platform for ISPs deploying a mix of technologies.

Actifai Integration with Sonar Software | Conversation with Ned Brody from Actifai

Actifai Integration with Sonar Software | Conversation with Ned Brody from Actifai

Ned discusses how Actifai is transforming customer acquisition in the telecom industry by using artificial intelligence to analyze real-time data and make personalized recommendations for consumers.

New Feature: Custom Links

New Feature: Custom Links

Sonar now supports enforced Single Sign-On (SSO) through Auth0, streamlining your team's login process while boosting security.

5 Key Benefits of Automating Your Enterprise Billing System

5 Key Benefits of Automating Your Enterprise Billing System

Explore the five key benefits of automating your enterprise billing system and how it can revolutionize your operations.

Leveraging Customizable Invoices for Marketing Success

Leveraging Customizable Invoices for Marketing Success

Learn how Internet Service Providers (ISPs) can use customizable invoices to enhance their marketing strategy.

Sonar in 60: Future Serviceable Addresses

Sonar in 60: Future Serviceable Addresses

Learn how to effortlessly manage future serviceable addresses, schedule automatic subscriber transitions, and keep your operations running smoothly.

Sonar’s New Customizable Invoice Templates

Sonar’s New Customizable Invoice Templates

Transform your invoicing with Sonar’s customizable invoice templates—reinforce your brand and enhance efficiency

New Feature: Customizable Invoice Templates

New Feature: Customizable Invoice Templates

Customizable Invoice Templates! Personalize your invoices with your logo, brand colors, and custom messaging, making every invoice a true reflection of your brand.

Update: Auth0 Integration

Update: Auth0 Integration

Sonar now supports enforced Single Sign-On (SSO) through Auth0, streamlining your team's login process while boosting security.

From Dial-Up to Fiber: The Evolution of Internet Access and the Role of Hybrid Networks

From Dial-Up to Fiber: The Evolution of Internet Access and the Role of Hybrid Networks

WISPs are adopting hybrid network models that combine fiber and wireless. Fiber can improve reliability, which is vital for supporting a growing customer base.

Make Moving Day a Breeze with Sonar’s New Future Serviceable Addresses Feature

Make Moving Day a Breeze with Sonar’s New Future Serviceable Addresses Feature

The Future Serviceable Addresses feature allows ISPs to schedule a target date for a new or current subscriber to take over.

E-commerce Automation for Internet Service Providers: How Sonar and Actifai are Leading the Way

E-commerce Automation for Internet Service Providers: How Sonar and Actifai are Leading the Way

Discover how the Sonar + Actifai integrated AI solution revolutionizes e-commerce automation for ISPs and drive revenue growth.

Sonar’s Q2 Product Update: Exciting New Features and Improvements!

Sonar’s Q2 Product Update: Exciting New Features and Improvements!

Discover Sonar's latest Q2 product updates, including the FCC Broadband Label Generator, Customizable Invoice Templates, and more.

Do You Need FCC Broadband Labels for Your Grandfathered Internet Service Plans?

Do You Need FCC Broadband Labels for Your Grandfathered Internet Service Plans?

Hey everyone, Rick Seemann here from Sonar Software. If you’re an internet service provider in the US, you’re already aware of the new FCC broadband labels and are preparing for the upcoming October 10th deadline. These labels will give customers a clear picture of their internet plans, including speeds, pricing, data limits, and more. However, you might have some […]

How Supply Chain Optimization Enhances Customer Experience

How Supply Chain Optimization Enhances Customer Experience

Behind every satisfying purchase, every on-time delivery, and every swift resolution to a product issue lies a complex network working tirelessly: the supply chain. Often overlooked, the supply chain is the unsung hero of a positive customer experience. In this blog, we’ll explore how the supply chain influences everything from the availability of your favorite products to the speed […]

Integration: Actifai

Integration: Actifai

July 29th, 2024 We’re incredibly excited to announce our partnership with Actifai, a leader in AI-powered subscriber acquisition software. The new Sonar an

New Feature: Future Serviceable Addresses

New Feature: Future Serviceable Addresses

July 24th, 2024 We are thrilled to announce the launch of a highly anticipated feature in Sonar: Future Serviceable Addresses. This feature enables you to schedule a target date for a new or existing subscriber to take over a currently assigned Serviceable Address. It allows you to plan jobs for the subscriber’s account without the need to assign the Serviceable […]

Empowering Your First Line of Defense: Employee Awareness and Training for ISPs

Empowering Your First Line of Defense: Employee Awareness and Training for ISPs

Cybersecurity isn't a one-time event; it's an ongoing process. That's why investing in employee awareness and training is not just a best practice – it's a necessity.

Beyond the Firewall: Building a Fortress for Your ISP

Beyond the Firewall: Building a Fortress for Your ISP

The domino effect of downtime, the evolving regulatory landscape, DDoS attacks, network intrusions, ransomware attacks, GDPR compliance, cybersecurity frameworks, network segmentation, firewalls, and proactive threat monitoring.

Navigating Mergers and Acquisitions: Preparing Your Customers for a Smooth ISP Transition

Navigating Mergers and Acquisitions: Preparing Your Customers for a Smooth ISP Transition

In this blog, we share some tips and strategies to prepare your customers for an M&A to ensure a smooth transition.

AI-Powered ISPs: A Winning Strategy for Customer Satisfaction and Operational Excellence

AI-Powered ISPs: A Winning Strategy for Customer Satisfaction and Operational Excellence

Read the webinar recap, How to Leverage AI for Your ISP," co-hosted by Sonar and the Fiber Broadband Association.

Data Protection and Privacy Measures: Safeguarding Your Customers’ Trust

Data Protection and Privacy Measures: Safeguarding Your Customers’ Trust

Protecting sensitive customer data is not just a legal obligation; it's imperative & a cornerstone of building and maintaining customer trust.

Your Network’s Digital Guardian: AI Takes on Cybersecurity for ISPs

Your Network’s Digital Guardian: AI Takes on Cybersecurity for ISPs

AI is at the forefront of the fight against cyberattacks, offering a new level of sophistication and effectiveness in threat detection.

Proactive Threat Monitoring and Incident Response: Your ISP’s Early Warning System

Proactive Threat Monitoring and Incident Response: Your ISP’s Early Warning System

For ISPs, proactive threat monitoring and incident response are not just buzzwords but critical components of a robust security strategy.

Early Warning System for Your Network: AI-Powered Predictive Maintenance

Early Warning System for Your Network: AI-Powered Predictive Maintenance

AI-powered predictive maintenance, is a game-changing technology that's revolutionizing how ISPs manage their infrastructure.

Marketing Fiber Optics to Enterprises and High-Growth Industries

Marketing Fiber Optics to Enterprises and High-Growth Industries

The demand for faster, more reliable, and secure internet connectivity has never been greater. Fiber optic technology, with its unparalleled speed, bandwidth, and reliability, has emerged as the gold standard for meeting the evolving needs of enterprises and high-growth industries. However, many organizations still rely on outdated infrastructure that struggles to keep pace with the demands of cloud computing, […]

Building a Fortress: Robust Network Infrastructure for ISPs

Building a Fortress: Robust Network Infrastructure for ISPs

In the world of cybersecurity, your network infrastructure is your castle, and a well-built one is essential for protecting your kingdom of data and servic

Your 24/7 Virtual Support Guru: How AI is Transforming ISP Customer Service

Your 24/7 Virtual Support Guru: How AI is Transforming ISP Customer Service

AI is transforming customer service for ISPs, enabling them to provide personalized, efficient, and proactive support that meets and exceeds customer expectations.

Sonar Software Welcomes Seasoned Marketing and HR Leaders to Lead Growth and Innovation

Sonar Software Welcomes Seasoned Marketing and HR Leaders to Lead Growth and Innovation

Sonar Software, a leading provider of billing and operational tools for Internet Service Providers, today announced the addition of two key executives to its leadership team.

The AI Traffic Conductor: Unleashing the Full Potential of Your ISP Network

The AI Traffic Conductor: Unleashing the Full Potential of Your ISP Network

Bandwidth demands are skyrocketing and customer expectations are higher than ever, the ability to manage and optimize network traffic is paramount.

Maximize ROI with AI-Driven Planning

Maximize ROI with AI-Driven Planning

Traditional capacity planning methods, often relying on historical data and manual analysis, are struggling to keep up with the dynamic nature of modern networks. This is where Artificial Intelligence (AI) steps in, offering a transformative approach to capacity planning. AI-driven planning is not simply a technological upgrade; it’s a strategic investment that empowers ISPs to optimize network resources, enhance […]

Cybersecurity Compliance Isn’t Optional: Navigating the Regulatory Landscape for ISPs

Cybersecurity Compliance Isn’t Optional: Navigating the Regulatory Landscape for ISPs

Let's take a tour through the regulatory landscape and uncover the key regulations that every ISP needs to have on their radar.

Cyber Threats 101 for ISPs: Know Your Enemy

Cyber Threats 101 for ISPs: Know Your Enemy

As an ISP, your network is constantly under siege. Let's take a closer look at some of the most common and malicious threats targeting ISPs.

Using Automation and Integration Revolutionize ISP Billing and Payments

Using Automation and Integration Revolutionize ISP Billing and Payments

In this video, Brett Thier, GM of Payments at Sonar Software, shares his 15+ years of industry expertise to reveal:

From Chaos to Cash Flow: How Automation and Integration Revolutionize ISP Billing and Payments

From Chaos to Cash Flow: How Automation and Integration Revolutionize ISP Billing and Payments

Discover the benefits of automated payments, reporting, reconciliation and customer service native to Sonar’s billing platform for ISPs.

Calix & Sonar: Supercharge Automation with Enhanced Integration

Calix & Sonar: Supercharge Automation with Enhanced Integration

Calix integrations coming to Sonar in Q2 of 2024. Unlock a new level of automation, and streamline workflows for our mutual customers.

The High Stakes of Cybersecurity for ISPs: It’s Not Just About Data

The High Stakes of Cybersecurity for ISPs: It’s Not Just About Data

Learn how cyberattacks on ISPs. Discover the domino effect of downtime, hidden dangers of network intrusions, and regulatory challenges.

Dispatch Automation for Fiber Providers

Dispatch Automation for Fiber Providers

Dispatch teams are the unsung heroes, orchestrating the complex dance between customer needs and technician availability. They are the vital link that ensures seamless service delivery, acting as the central nervous system that connects customers with the solutions they rely on. However, traditional dispatch methods, often reliant on manual processes and phone calls, can be riddled with inefficiencies. Scheduling […]

Mastering Hybrid Networks: Sonar & Preseem’s FW & Fiber Management Powerhouse

Mastering Hybrid Networks: Sonar & Preseem’s FW & Fiber Management Powerhouse

Learn how Preseem & Sonar's unified platform simplifies hybrid network management for ISPs in our webinar replay.

Sonar’s Q1 Innovations: Enhanced Billing, FCC Compliance, & Service Automation (Plus Q2 Sneak Peek)

Sonar’s Q1 Innovations: Enhanced Billing, FCC Compliance, & Service Automation (Plus Q2 Sneak Peek)

If you're looking to streamline billing, stay FCC compliant, and make customer service changes a breeze, this is a must-read.

The Power of ISP Customer Love

The Power of ISP Customer Love

Discover the intricate layers of customer review dynamics and how they can be strategically used to enhance service and trust within broadband services.

Broadband Communities Summit 2024 Recap

Broadband Communities Summit 2024 Recap

The Sonar team recently returned from the Broadband Communities Summit 2024, held in The Woodlands, Texas.

FCC Nutrition Labels Made Easy: Sonar's Powerful Compliance Tool

FCC Nutrition Labels Made Easy: Sonar's Powerful Compliance Tool

! In this video, we dive into the FCC mandate for nutrition labels and how Sonar's tool simplifies label generation.

Decoding the FCC Nutrition Labels: What Every ISP Should Know

Decoding the FCC Nutrition Labels: What Every ISP Should Know

Understanding the FCC broadband nutrition labels and why Sonar created a FREE label maker to help its customers and non-customers.

New Feature: FCC Broadband Label Generator

New Feature: FCC Broadband Label Generator

Free Broadband Consumer Label Maker For Broadband Providers. Easy to use FCC compliant broadband labels for accurate consumer information.

Syncing Network Monitoring with Sonar

Syncing Network Monitoring with Sonar

Network outages are a major challenge for ISPs. Learn how to leverage Sonar's networking monitoring tools to reduce downtime.

Elevating Customer Support with Metrics and Strategies

Elevating Customer Support with Metrics and Strategies

A satisfied customer base leads to loyalty and business growth. Learn how to get ahead of potential issues with Sonar.

Seizing the Moment: BEAD Funding, Regulatory Shifts, and the Future of Rural Broadband

Seizing the Moment: BEAD Funding, Regulatory Shifts, and the Future of Rural Broadband

Rural communities, in particular, stand to benefit from historic funding initiatives like BEAD funding and changing regulatory tides.

Beyond the Buffer: Latency Optimization

Beyond the Buffer: Latency Optimization

With proactive network monitoring, optimized network design, and service offerings, ISPs can break free from the "buffering blues".

Unleashing the Power of Customer Love

Unleashing the Power of Customer Love

Customer reviews are a magical world and a best kept secret. Learn how to leverage tools to capture customer reviews for your ISP.

Timing is Everything: The Importance of Billing Quiet Hours for ISPs

Timing is Everything: The Importance of Billing Quiet Hours for ISPs

Billing Quiet Hours allows internet service providers to designate specific times during which billing-related notifications are paused.

Enhancing Customer Satisfaction Through Field Service Dispatch

Enhancing Customer Satisfaction Through Field Service Dispatch

Field service dispatch is where the rubber meets the road – it's the crucial process that directly impacts how customers experience your brand. This blog will discuss strategies specifically for ISPs to enhance field service dispatch and elevate customer satisfaction. Proactive scheduling that anticipates issues keeps customers online. Knowledgeable technicians equipped with the right resources fix problems the first time, minimizing and preventing possible complications. Optimized dispatching means less waiting and more confidence for customers.

Utilizing Ticketing Systems for Effective Subscriber Communication

Utilizing Ticketing Systems for Effective Subscriber Communication

Implementing proactive communication strategies, ISPs show their commitment to transparency and prioritize addressing subscriber needs.

Cost Management in Fiber Networks

Cost Management in Fiber Networks

The deployment and maintenance of fiber infrastructure entail significant financial investments. Effective cost management plays a role in any ISP business

Upselling Strategies for Internet Service Providers

Upselling Strategies for Internet Service Providers

Unlock enhanced internet experiences with strategic upselling techniques that will help retain customers and enhance their experience.

New Feature: Billing Quiet Hours

New Feature: Billing Quiet Hours

March 20, 2024 🎉 We’re thrilled to introduce our latest feature: Billing Quiet Hours 🕒 Within the Billing Communications Delay section, you can now desig

Unlocking Efficiency: Best Practices for Prioritizing Support Tickets

Unlocking Efficiency: Best Practices for Prioritizing Support Tickets

Learn why and how to develop effective support ticket prioritization processes for your ISP in our latest blog.

WISPAMERICA 2024 RECAP

WISPAMERICA 2024 RECAP

The Sonar team was in Oklahoma City, Oklahoma from March 4th – 7th exhibiting at the 2024 WISPAMERICA conference.

7 Ways Internet Service Providers Can Leverage ChatGPT

7 Ways Internet Service Providers Can Leverage ChatGPT

Incorporating ChatGPT into your ISP outreach strategy can streamline customer interactions, and provide personalized experiences.

The Battle for Bandwidth

The Battle for Bandwidth

Explore the debate between fixed wireless & fiber providers, and how a hybrid approach may bridge the digital divide

New Feature: Anchor & Linked Serviceable Addresses

New Feature: Anchor & Linked Serviceable Addresses

We are excited to announce Sonar's newest feature: Anchor & Linked Serviceable Addresses

New Feature: Outbound SMS

New Feature: Outbound SMS

February 7th, 2024 We are excited to be deploying our new Outbound SMS feature! This is part 2 of the earlier Outbound SMS project which went live in Febr

Turning Churn into Return: A Guide to Win-Back Campaigns

Turning Churn into Return: A Guide to Win-Back Campaigns

Win back lost customers with personalized strategies and incentives. Boost loyalty and revenue with these strategies.

5 Business Intelligence Reports for Field Operations Managers

5 Business Intelligence Reports for Field Operations Managers

5 must have business intelligence reports for field operations managers to track progress and measure the effectiveness of field operations.

7 Ways Internet Service Providers Can Combat Inflation

7 Ways Internet Service Providers Can Combat Inflation

See how Internet Service Providers can combat inflation by increasing efficiency & reducing operating costs.

How to Craft Effective Canned Replies: A Guide for Support Teams

How to Craft Effective Canned Replies: A Guide for Support Teams

Canned replies are an invaluable tool for support teams aiming to provide quick responses to frequently asked questions.

Advantages of Mobile Technology in Inventory Tracking

Advantages of Mobile Technology in Inventory Tracking

Using mobile technology to track inventory adds a layer of agility and accessibility to managing inventory.

New Feature: sonarPay Disbursements

New Feature: sonarPay Disbursements

January 16th, 2024 We are excited to announce the arrival of the Disbursement Dashboard and the complementary sonarPay Disbursement Report to Sonar! These

Sonar Software Announces New CTO, Steve Shillingsburg

Sonar Software Announces New CTO, Steve Shillingsburg

CHICAGO, Jan. 16, 2024 /PRNewswire/ — Sonar Software, an award-winning BSS and OSS solution for internet service providers, is excited to announce the appointment of Steve Shillingsburg as the Chief Technical Officer. As CTO, Steve will oversee the company’s technology strategy and lead the development of new product offerings to help propel Sonar’s strategic growth vision while elevating the overall customer experience. With […]

Top Field Service Metrics Fiber Providers Should Be Tracking

Top Field Service Metrics Fiber Providers Should Be Tracking

Measuring and monitoring key metrics in field service and dispatch operations is crucial for optimizing efficiency

Optimizing Revenue Streams in Fiber Networks

Optimizing Revenue Streams in Fiber Networks

As subscribers increasingly depend on seamless and high-speed internet connectivity, fiber service providers find themselves navigating a complex arena whe

Product Update: Auth0 Integration

Product Update: Auth0 Integration

January 5th, 2024 We’re excited to share that our Auth0 integration now includes Active Directory and SAML as additional authentication options! This expan

Essential Tech Stack for Fiber Providers in 2024

Essential Tech Stack for Fiber Providers in 2024

Explore how Internet Service Providers are currently utilizing technology to facilitate growth and scalability in 2024.👇

Strategies for Empowering Customers Through Tickets

Strategies for Empowering Customers Through Tickets

Ticketing systems play a crucial role in providing the tools for subscribers to take charge of their experience.

Importance of Data Analytics for Fiber Internet Providers

Importance of Data Analytics for Fiber Internet Providers

Data analytics provide ISPS with unparalleled insights into user behavior, network health, and market trends.

8 Ways To Improve Subscriber Experience

8 Ways To Improve Subscriber Experience

Learn how to improve the ubscriber experience, including network performance, customer support, and security.

Cost Analysis: In-House vs. Outsourced Field Service

Cost Analysis: In-House vs. Outsourced Field Service

Choosing to manage field service in-house or outsource is complex. Our blog delves into cost analysis to guide ISPs in strategic decisions.

Streamline Customer Support: The Power of Sonar’s Ticketing Platform

Streamline Customer Support: The Power of Sonar’s Ticketing Platform

Learn how effective management of customer support interactions becomes not only a necessity but a competitive advantage

Key Metrics When Outsourcing Customer Service

Key Metrics When Outsourcing Customer Service

Key performance metrics play a pivotal role for ISPs, providing crucial insights into the effectiveness various operations.

Diving Into Data: Sonar’s Inventory Insights

Diving Into Data: Sonar’s Inventory Insights

Inventory, encompassing all tangible assets within a telecom business, plays a pivotal role in ensuring the seamless flow of operations.

Customer Retention in 2024: Strategies for Keeping Subscribers Happy

Customer Retention in 2024: Strategies for Keeping Subscribers Happy

Learn the top innovative strategies that ISPs can implement in 2024 to keep subscribers happy and loyal to their brand.

Creative Customer Experience Strategies for Service Providers

Creative Customer Experience Strategies for Service Providers

Explore many techniques aimed at tailoring equipment bundles to distinct customer segments or service tiers

Improve Your Purchase Order Cycle Within Sonar

Improve Your Purchase Order Cycle Within Sonar

The efficiency of purchase order cycles stands as a critical factor in sustaining operational agility and competitiveness. As telecom providers navigate the complexities of procurement and inventory management, the significance of a streamlined purchase order process cannot be overstated. This blog opens the gateway to a transformative approach. Enter Sonar, a comprehensive solution tailored for telecom providers, offering a […]

Using Historical Data for Network Optimization

Using Historical Data for Network Optimization

This blog explores the significance of leveraging historical data to fine-tune and future-proof networks for the challenges of tomorrow

Managing Network Congestion

Managing Network Congestion

Learn how Internet Service Providers can manage network congestion to ensure their customers are satisfied with their service.

Connecting With Ease: Sonar’s Mass Message Tool

Connecting With Ease: Sonar’s Mass Message Tool

Sonar’s Mass Message Tool display a robust and versatile solution that promises to simplify and elevate your communication efforts.

Sonar Software Appoints Ray Bixler as CEO

Sonar Software Appoints Ray Bixler as CEO

Sonar Software is pleased to announce the appointment of Ray Bixler as its new Chief Executive Officer.

Streamline Your Inventory Management with Sonar

Streamline Your Inventory Management with Sonar

Learn how Sonar's Inventory module offers an efficient solution to streamline your ISPs inventory management

Gain Visibility in Optimizing the Quality of Service

Gain Visibility in Optimizing the Quality of Service

In an industry where the end-user experience is the ultimate benchmark, the Quality of Service (QoS) emerges as the backbone to revolutionize the way telecommunication owners operate. Quality of Service Optimization is the cornerstone of delivering an exceptional user experience and minimizing service disruptions for Internet Service Providers (ISPs). It’s the linchpin that holds together customer satisfaction and business […]

Big Telecom vs. Local ISPs: How M&A Impacts Competition

Big Telecom vs. Local ISPs: How M&A Impacts Competition

Learn how mergers and acquisitions in the telecom industry have both positive and negative consequences on the overall industry landscape

Optimize Service Delivery with Sonar’s Scheduling Features

Optimize Service Delivery with Sonar’s Scheduling Features

Learn how Sonar's scheduling features can ensure timely appointments, efficient resource allocation, and streamlined processes.

The Power of Automated Billing and Invoicing for WISPs

The Power of Automated Billing and Invoicing for WISPs

Boost your WISP with automated billing & invoicing. Discover the game-changing benefits of automated billing and invoicing.

How GIS Mapping is Transforming ISP Operations

How GIS Mapping is Transforming ISP Operations

Learn the transformative impact of GIS mapping on Internet Service Providers and how it enhances their services.

Highlights from the 2023 Wispapalooza Conference

Highlights from the 2023 Wispapalooza Conference

The 2023 Wispapalooza conference brought together the WISP community in an electrifying gathering of innovation and networking.

24/7 Network Surveillance: Remote Fiber Monitoring Tools and Benefits

24/7 Network Surveillance: Remote Fiber Monitoring Tools and Benefits

The imperatives of network security and resilience loom larger than ever for telecom providers. From the moment data enters the vast web of fiber-optic cables, remote fiber monitoring tools are at work, tirelessly watching, analyzing, and alerting to any potential threats or vulnerabilities. This blog will cover the world of 24/7 network surveillance, shedding light on the intricacies of […]

Unveiling the Power of Fiber Analysis Tools: Enhancing Network Performance

Unveiling the Power of Fiber Analysis Tools: Enhancing Network Performance

Fiber optics have revolutionized the way we transmit data, providing unprecedented speed and reliability. As telecommunication providers strive to meet the ever-growing demand for faster and more dependable connections, two factors emerge as absolutely critical: network reliability and capacity planning. Ensuring that networks can withstand the pressures of high traffic while optimizing resources for efficient performance is the key […]

Choosing the Right Network Monitoring Tool

Choosing the Right Network Monitoring Tool

Optimize ISP operations with effective network monitoring. Learn how to choose the right tool for seamless network performance

Telecommunication Taxation: Common Challenges and Solutions

Telecommunication Taxation: Common Challenges and Solutions

Telecommunication taxation is a critical facet of the ever-evolving telecommunications industry, wielding substantial implications for providers and consumers alike. As communication networks expand and technology advances, the intricate web of state and federal tax regulations governing this sector become increasingly complex. The focus of this blog is to cover common challenges that providers face and the innovative solutions that […]

Scaling Billing Operations with Sonar

Scaling Billing Operations with Sonar

Simplify ISP Billing with Sonar's Automation, see you can reduce manual labor and automate repetitive tasks.

New Feature: Avalara Tax Integration

New Feature: Avalara Tax Integration

Using Sonar and Avalara together makes managing complex communications taxes easier with a centralized portal for transaction transparency.

Sonar Software Partners with Avalara to Automate Tax Compliance

Sonar Software Partners with Avalara to Automate Tax Compliance

Sonar Software has partnered with Avalara, a leading provider of tax compliance automation software for businesses of all sizes.

Shaping Tomorrow’s Connectivity with Network Automation

Shaping Tomorrow’s Connectivity with Network Automation

Automated network operations revolutionize network management, enhancing efficiency and reliability in an increasingly connected world.

Utilizing Artificial Intelligence in Your ISP

Utilizing Artificial Intelligence in Your ISP

AI brings with it a suite of tools and capabilities that can significantly enhance efficiency, security, and customer satisfaction.

Maximizing Fiber Optic Performance: Best Practices for Users

Maximizing Fiber Optic Performance: Best Practices for Users

Elevate Your Fiber Optic Experience: Tips for Performance Optimization and Future Trends in High-Speed Connectivity.

Bridge or Breach: RDOF Defaulters Face $8M in Fines

Bridge or Breach: RDOF Defaulters Face $8M in Fines

RDOF Program: FCC's $8M Fines Signal Broadband Accountability - Empowering Rural Communities for Digital Inclusion.

Preseem: The Proactive Quality of Experience Solution for ISPs

Preseem: The Proactive Quality of Experience Solution for ISPs

See how Preseem's cloud-based QoE platform simplifies network management, boosts subscriber satisfaction, and fuels growth.

5 Common Security Mistakes and How To Prevent Them

5 Common Security Mistakes and How To Prevent Them

Top security mistakes that individuals and organizations often make, and, more importantly, how to prevent them.

Product Update: Calix Integration

Product Update: Calix Integration

September 7th, 2023 We are excited to let you know that our Calix SMx integration now boasts enhanced functionality, including optional specifications for

Maximizing Your Grant Victory! A Roadmap for Success Beyond Funding

Maximizing Your Grant Victory! A Roadmap for Success Beyond Funding

Winning a government grant opens doors for your ISP. Discover post-win steps for maximizing impact & success.

Economic and Long-Term Benefits of Fiber Optic Infrastructure

Economic and Long-Term Benefits of Fiber Optic Infrastructure

Unlock Growth with Fiber Optic: Speed, Security & Savings. Explore Economic Advantages for Service Industry.

Delivering Assurance: Ensuring Quality Network Performance

Delivering Assurance: Ensuring Quality Network Performance

Learn the best practices for ensuring quality Network Performance for Fiber providers and how to monitor performance.

The Future of Fiber Networks: Trends and Innovations

The Future of Fiber Networks: Trends and Innovations

Exploring the future of fiber outside plant networks: innovations, 5G synergy, and transformative connectivity.

How Fiber Optic Connectivity Transforms Operations

How Fiber Optic Connectivity Transforms Operations

Explore how fiber optic connectivity revolutionizes telecom operations for unprecedented efficiency and innovation

Bridging the Digital Divide: Fiber Internet’s Impact on Rural Communities

Bridging the Digital Divide: Fiber Internet’s Impact on Rural Communities

Bridging the digital divide: Discover how fiber internet is transforming rural communities, empowering education, and spurring economic growth

Product Update: Batch Payment Entry Tool

Product Update: Batch Payment Entry Tool

August 10th, 2023 We are excited to inform you of recent updates to our Batch Payment Entry tool! Now featuring CSV file loading, the ability to apply paym

Harnessing Business Intelligence for Smarter Inventory Decisions

Harnessing Business Intelligence for Smarter Inventory Decisions

Learn more about data visualization, dashboards, and interactive reports, so decision-makers can gain insights into inventory levels.

Unlocking Government Grants: A Roadmap for Internet Service Providers

Unlocking Government Grants: A Roadmap for Internet Service Providers

Broadband grant writing made easy: Secure funding, bridge the digital divide, and empower communities with high-speed internet access.

Securing Fiber Outside Plant Networks: Safeguarding Critical Infrastructure

Securing Fiber Outside Plant Networks: Safeguarding Critical Infrastructure

Protecting Fiber OSP Networks: Safeguard your critical infrastructure with robust security measures. Learn how ISPs can secure their networks

Sustainable Fiber Optics: Reducing Environmental Impact

Sustainable Fiber Optics: Reducing Environmental Impact

Embrace Sustainable Fiber Optics: Minimize Environmental Impact & Build a Greener Future with Eco-friendly Connectivity.

Telecom Tax Compliance in the Digital Age

Telecom Tax Compliance in the Digital Age

Learn practices for ensuring telecom tax compliance and navigating these challenges successfully in this blog post.

$4 Million Internet for All Grants Empower Tribal Lands

$4 Million Internet for All Grants Empower Tribal Lands

The Internet for All Grants for Tribal Lands Grant receives an incredible four-million-dollar boost to bridge the digital divide.

Understanding DHCP: What it is and How it Works

Understanding DHCP: What it is and How it Works

Discover how DHCP works and its benefits in modern networks to automate IP address assignment, simplify network admin, reduce errors.

South Carolina Secures $551.5 Million in Broadband Funding

South Carolina Secures $551.5 Million in Broadband Funding

Congressman Clyburn Secures $551.5 Million in Broadband Funding for South Carolina to close the digital divide.

The Impact of Field Service Dispatch Apps on Customer Satisfaction and Retention

The Impact of Field Service Dispatch Apps on Customer Satisfaction and Retention

Learn how Field service dispatch apps are the game-changers that can revolutionize customer experiences for ISPs.

Safeguarding Your Data: The Importance of API Security

Safeguarding Your Data: The Importance of API Security

API Security: Protecting Data & Customers. Learn about risks, common vulnerabilities, and safeguarding strategies.

$88 Million Broadband Grant Promises to Revolutionize Northwest Alaska

$88 Million Broadband Grant Promises to Revolutionize Northwest Alaska

Senators from Northwest Alaska have announced a whopping $88 million broadband grant to connect communities.

From Speed to Innovation: Exploring New Technologies for Fiber Internet Providers

From Speed to Innovation: Exploring New Technologies for Fiber Internet Providers

Exploring the trends and technologies reshaping the future of Fiber Internet and its possibilities including expansion in rural areas.

Outage Update & Resolution July, 11th 2023

Outage Update & Resolution July, 11th 2023

On Tuesday, July 11th, 2023 we experienced a platform outage due to failure of one of our critical infrastructure hosts that affected all of Sonar’s services. This outage lasted between 3 - 4 hours for some accounts.

Texas Secures Over $3.3 Billion in Broadband Funding

Texas Secures Over $3.3 Billion in Broadband Funding

Texas is set to receive a substantial investment of over $3.3 billion from the federal government for broadband expansion.

A Guide To Choosing the Right ISP Software

A Guide To Choosing the Right ISP Software

This blog offers invaluable guidance on selecting the perfect solution for specific ISP types, including Fiber, WISP, and MDU.

Top Features to Look for in VoIP Billing Software

Top Features to Look for in VoIP Billing Software

Discover vital features of VoIP billing software and find the best solution for your business needs in this article.

$238 Million Federal Funding Powers High-Speed Internet Expansion in Michigan

$238 Million Federal Funding Powers High-Speed Internet Expansion in Michigan

The Michigan High-Speed Internet Office announced preliminary recommendations for $238 million in grant funding.

The Benefits of Cloud-Based ISP Billing Software

The Benefits of Cloud-Based ISP Billing Software

Learn how ISPs leverage cloud-based billing software to streamline operations and outpace competitors in the digital age.

Middle-Mile Broadband Expansion Projects to Receive $930 Million

Middle-Mile Broadband Expansion Projects to Receive $930 Million

The Biden Administration has Allocated $930 Million for Middle-Mile Broadband Expansion Projects in the United States.

The Benefits of Automating Billing and Provisioning for MDU Service Providers

The Benefits of Automating Billing and Provisioning for MDU Service Providers

Automated billing and provisioning for seamless tenant experience in your MDU. Explore benefits, options, and best practices in this article.

Streamlining Network Management: How RemoteWinBox Transforms MikroTik Usage

Streamlining Network Management: How RemoteWinBox Transforms MikroTik Usage

Discover how RemoteWinBox has created a solution that allows WISPs, MSPs, and any MikroTik user to become more efficient and save money.

Why Service Dispatch Software Is Essential for Your Business

Why Service Dispatch Software Is Essential for Your Business

Service dispatch software is a comprehensive system designed specifically to streamline and optimize the operations of ISPs.

Colorado Launches $162 Million Broadband Grant Program

Colorado Launches $162 Million Broadband Grant Program

The Colorado Broadband Office has recently commenced the application process for a $162 million grant program.

Mississippi Receives $151.4 Million in Grant Funding to Expand Broadband Access

Mississippi Receives $151.4 Million in Grant Funding to Expand Broadband Access

The U.S. Department of the Treasury has allocated $151.4 million to Mississippi to expand broadband service across the state.

Choosing the Right Inventory Management KPIs for Your Business

Choosing the Right Inventory Management KPIs for Your Business

Optimize inventory processes the right Key Performance Indicators (KPIs) that align with their unique business goals and operational needs.

New Feature: Ticket Subscribe

New Feature: Ticket Subscribe

June 8th, 2023 We are excited to inform you that today we are deploying our new Ticket Subscribe feature. By subscribing to tickets, users will be able to

West Virginia Approves $18 Million in Funding for Broadband Infrastructure Projects

West Virginia Approves $18 Million in Funding for Broadband Infrastructure Projects

West Virginia to receive $18 million in funding for broadband projects aiming to connect 200,000 homes and businesses to broadband services.

The Role of Billing System Software in Customer Relationship Management

The Role of Billing System Software in Customer Relationship Management

In this blog, we will explore the fundamental role of billing system software in customer relationship management within an ISP.

From 2G to 6G: The Evolution of Telecom Networks

From 2G to 6G: The Evolution of Telecom Networks

The evolution of telecom networks from 2G to 6G showcases the remarkable progress made in the realm of connectivity and communication

Florida’s Grant Initiatives Expand Broadband Access in Polk County

Florida’s Grant Initiatives Expand Broadband Access in Polk County

The state of Florida has recently allocated grants to support the expansion of broadband access in Polk County.

Referral Program Ideas To Keep Your Customers Coming Back for More

Referral Program Ideas To Keep Your Customers Coming Back for More

Some examples of different incentives that can be used are discounts, loyalty points, exclusive access, complimentary services, and more.

FCC’s Updated Broadband Access Map Reveals 8.3 Million Americans Without High-Speed Internet

FCC’s Updated Broadband Access Map Reveals 8.3 Million Americans Without High-Speed Internet

The Federal Communications Commission (FCC) Updated Broadband Access Map Reveals 8.3 Million Americans Without High-Speed Internet.

Streamlining Operations with Tower Coverage

Streamlining Operations with Tower Coverage

Optimize wireless coverage and network planning with Sonar's Tower Coverage integration

How to Improve Collaboration Across Departments Using Notes & Tasks

How to Improve Collaboration Across Departments Using Notes & Tasks

Explore the role of employee notes in enhancing communication, streamlining information & preventing errors in account management.

Sonar Welcomes Cameron Barragan as New Interim CEO; Simon Westlake as CTO

Sonar Welcomes Cameron Barragan as New Interim CEO; Simon Westlake as CTO

FRISCO, Texas, June 1st, 2023 — Sonar is excited to welcome Cameron Barragan as the new interim CEO of Sonar Software. Effective immediately Simon Westlake will assume the role of CTO.

North Carolina Initiates Amplified Broadband Grants Program

North Carolina Initiates Amplified Broadband Grants Program

North Carolina is proactively addressing the digital divide by launching another round of bidding for the (GREAT) grant funding.

Product Update: Customer Portal Change

Product Update: Customer Portal Change

May 30th, 2023 On Monday, July 10th, there will be a deployment to upgrade Sonar’s Customer Portal. As a result of this upgrade, Ubuntu 16.04 will no longe

Navigating Inflation: Strategies to Optimize Your Marketing Budget and Maximize ROI

Navigating Inflation: Strategies to Optimize Your Marketing Budget and Maximize ROI

Discover how precision marketing can transform your ISP's marketing. Learn how to target with accuracy and eliminate wasted expenses.

Benefits of Email Marketing

Benefits of Email Marketing

Discover the power of email marketing & how it can boost your business growth and drive higher conversion rates in this insightful blog post.

Bridging the Digital Divide and Strengthening Communities

Bridging the Digital Divide and Strengthening Communities

The American Rescue Plan is making notable strides in improving connectivity and bolstering community services across the United States.

Boost Your Business Growth With an Effective Referral Program

Boost Your Business Growth With an Effective Referral Program

Learn how to acccelerate business growth by implementing a powerful referral program that taps into the potential of word-of-mouth marketing.

The Benefits of Pre-Qualification Tools for Internet Service Providers

The Benefits of Pre-Qualification Tools for Internet Service Providers

Learn how pre-qualification tools can make it easier for customers to identify service coverage and streamline the sales process

New Feature: Vetro FiberMap Integration (Beta)

New Feature: Vetro FiberMap Integration (Beta)

May 12th, 2023 We are excited to inform you that there will be a deployment on Thursday, May 18th to release our Vetro FiberMap integration into productio

Securing Funding: The Essential Guide to Grant Writing Preparedness

Securing Funding: The Essential Guide to Grant Writing Preparedness

Learn how to secure government grants and grant writing preparedness for internet service providers in our webinar replay.

7 Ways to Enhance Customer Experience

7 Ways to Enhance Customer Experience

Strategies to enhance the customer experience to have a competitive advantage, brand loyalty, customer retention, and increased satisfaction

Top Features to Look for in Field Service Dispatch Software

Top Features to Look for in Field Service Dispatch Software

Learn the importance of dispatch software in managing field service operations & top features to look for when selecting dispatch software.

How Fiber Internet Can Help ISPs Attract and Retain More Customers

How Fiber Internet Can Help ISPs Attract and Retain More Customers

Discover how Fiber Internet can be a game-changer for ISPs, empowering them to attract and retain more customers.

Ways To Enhance Security: Protect Your Network and Customers

Ways To Enhance Security: Protect Your Network and Customers

Learn how to enhance security within your network and protect your customers from cyber attacks in this blog.

New Feature: Voice Billing Importer

New Feature: Voice Billing Importer

April 25th, 2023 We are excited to inform you that there will be a deployment on Thursday, April 27th for our new Voice Billing Importer feature. The impo

Streamline Your Operations with SMS Notifications

Streamline Your Operations with SMS Notifications

Learn how SMS notifications can improve communication and increase productivity for Internet Service Providers in our latest blog post.

Training and Retention Strategies for Field Technicians

Training and Retention Strategies for Field Technicians

Top training and retention strategies for field technicians to foster growth and commitment to their roles

How ISPs Can Drive Enrollment in The Affordable Connectivity Program

How ISPs Can Drive Enrollment in The Affordable Connectivity Program

Tips for Internet Service Providers to effectively market enrolment in The Affordable Connectivity Program.

5 Ways To Improve Supply Chain Management in Your ISP

5 Ways To Improve Supply Chain Management in Your ISP

In this blog post, we explore ways ISPs can improve their supply chain management and stay ahead in the highly competitive industry.

Maximizing Productivity in the Field with Task Templates

Maximizing Productivity in the Field with Task Templates

Advantages of using task templates for field technicians to ensure they complete all important steps & perform all the necessary tasks.

New Feature: GPS Tracking

New Feature: GPS Tracking

April 6th, 2023 We are excited to let you know that there will be a deployment on Thursday, April 6th to introduce a GPS tracking feature. This feature pro

5 Ways to Promote Brand Awareness for Your ISP

Learn new ways to promote brand awareness for your ISP to improve customer loyalty, trust, and recognition.

Tips to Successfully Overcome Staffing Challenges During Inflation

Tips to Successfully Overcome Staffing Challenges During Inflation

Inflation can create economic uncertainties & financial pressures that make it difficult for ISPs to attract and retain top talent.

Product Update: FCC Broadband Data Collection

Product Update: FCC Broadband Data Collection

March 30th, 2023 We have revised the old 477 Data Export to align with the specifications defined for the BDC program. To read more about each BDC Filing S

Ways to Reduce Revenue Leakage

Ways to Reduce Revenue Leakage

Revenue leakage is lost revenue from a business that could go unnoticed. In a case where revenue leakage occurs, many questions start to arise. There could be concerns in areas like accounting, sales, billing, or budgeting. Trying to get to the root of the problem could be a challenge. Any team would most likely take a deep dive into […]

How to Develop a Winning Pricing Strategy

How to Develop a Winning Pricing Strategy

A well-planned pricing strategy can help you attract more customers, build brand loyalty, & gain a competitive advantage in your industry.

FISPA RECAP 2023

FISPA RECAP 2023

Sonar Software attends the 2023 FISPA conference, check out our recap of our experience at the show in Nashville, Tennessee.

3 Key Ingredients to Improve Financial Operations

3 Key Ingredients to Improve Financial Operations

Learn how to reduce costs & increase efficiencies in your accounting process and finance operations in this blog post.

Product Update: V2 Maintenance

Product Update: V2 Maintenance

March 11th, 2023 We want to make you aware that on Saturday, March 11th we will be having scheduled maintenance for approximately 4-6 hours. We will be usi

Product Update: Network Deployments

Product Update: Network Deployments

March 9th, 2023 There will be a deployment later today, March 9th, which will introduce some changes that allow fiber and other wireline network operators

Dispatcher Do’s & Don’ts

Dispatcher Do’s & Don’ts

Check out the do’s and don’ts of a dispatcher in our latest blog post.

5 Ways to Improve Your Accounting Process

5 Ways to Improve Your Accounting Process

Learn how improve to improve the accounting process for your ISP in our latest blog post.

Tips to Optimize your Ticket Resolution Process

Tips to Optimize your Ticket Resolution Process

Learn how to improve ticket response times, customer service productivity and customer satisfaction in this blog.

Invoicing for Your ISP: Everything You Need to Know

Invoicing for Your ISP: Everything You Need to Know

Learn the ins and outs of invoicing and how to make you payment process easy for your ISP with these tips.

New Feature: SMS Notifications

New Feature: SMS Notifications

February 9th, 2023 We are very excited to inform you that our SMS Notifications feature is out of beta testing and now officially available to all in North

Enhance your ISP with Billing Reports

Enhance your ISP with Billing Reports

Tracking financials requires accurate numbers. With automated billing reports, there will be a reduction in time and human error.

10 Signs You Have Outgrown Your Field Technician Software

10 Signs You Have Outgrown Your Field Technician Software

This blog article will explore 10 signs that you have outgrown your field technician software & how to regularly assess your ISPs current technology stack

Tips to Help Your Customers Optimize Their Bandwidth

Tips to Help Your Customers Optimize Their Bandwidth

This blog provides insightful ways Internet Service Providers can help customers optimize their bandwidth & reduce unnecessary support calls

How to Automate your Tax Processes

How to Automate your Tax Processes

The communication services industry is one of the most heavily taxed & regulated businesses. Learn how to automate your taxes processes

Automating Inventory & Purchase Order Management

Automating Inventory & Purchase Order Management

Learn how to automate the management and procurement of inventory and avoid potential errors and hazards of a traditional pen-and-paper tracking system.

Choosing the Right ISP Billing System

Choosing the Right ISP Billing System

Knowing what to look for when obtaining a billing system is crucial. This blog further explains what to consider when obtaining an ISP billing system.

Managing Expenses for a New Fiber Build with Business Intelligence

Managing Expenses for a New Fiber Build with Business Intelligence

Learn how to manage expenses for a new fiber build and stay within budget by leveraging business intelligence reporting.

Load more