Fast Wireless Internet

Industry

Telecommunications

Challenge

Managing customer speeds, billing, inventory, and maintenance manually was time-consuming and prone to errors, limiting the ability to scale and focus on growth.

Results

By leveraging Sonar’s automation features, Fast Wireless significantly reduced time spent on operational tasks, improving efficiency, accuracy, and scalability. This allowed them to focus on strategic growth initiatives and deliver a better customer experience.

Key Features

Sonar BSS & OSS, Inventory Management, Field Tech Mobile App, Automated Billing & Invoicing, Customer Support & Ticketing, Network Outage Communication Tools

fastwirelessinternet.com

100+

Successful Installs

10x

Customer Growth

Sonar really helps me, automate things in the background. I don't have to spend the time that I would have otherwise managing customer speeds, billing, inventory, maintenance, those kinds of things.

Jeremy Biggers

Owner @ Fast Wireless

About Fast Wireless

Fast Wireless is an internet service provider in Monroe County, Alabama dedicated to delivering high-speed internet to underserved communities. Founded with the mission to close the digital divide, Fast Wireless leverages cutting-edge technology and community connections to offer reliable and affordable internet access to rural and hard-to-reach areas.

The Challenge

Managing customer speeds, billing, inventory, and maintenance manually was not only labor-intensive but also highly inefficient, consuming valuable time and resources. The time spent on day-to-day management meant the team had limited bandwidth to focus on strategic initiatives, such as expanding into new markets.

The Solution

By integrating Sonar’s automation tools, Fast Wireless transformed their operational efficiency. Sonar automated critical processes such as customer speed management, billing cycles, and inventory oversight, freeing up valuable time. This shift allowed Fast Wireless to minimize errors and delays, resulting in more accurate billing, timely inventory management, and seamless maintenance operations.

I’ve been working with Sonar for three years. they’ve been the saving grace for my time management.

The Results