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Connecting Rural Communities: Plains Internet's Impact on Farmers and Families

Team Plains Internet

Industry

Telecommunications

Challenge

Rural areas in Texas face significant barriers to connectivity, ranging from lack of infrastructure to economic challenges. Farmers, emergency services, and small businesses all struggled with unreliable or non-existent internet access. Early on, Plains Internet faced cash flow limitations, technical hurdles, and the immense task of building infrastructure in remote locations.

Results

By leveraging innovative approaches like fixed wireless and fiber deployments, Plains Internet addressed connectivity issues head-on. They collaborated with local communities to build partnerships and foster trust, providing reliable, high-speed internet even in the most remote locations. Central to their operational success was Sonar, a robust software solution for managing their ISP business. Plains Internet turned to Sonar during a critical period of growth when their previous system failed to meet their needs.

Key Features

Sonar BSS & OSS, Inventory Management, Field Tech Mobile App, Automated Billing & Invoicing, Customer Support & Ticketing, Network Outage Communication Tools, Business Intelligence Reporting, Customer Portal, Embedded Payments

www.plainsinternet.com
5000+
Successful Installs
30
Employees

Sonar's ticketing system has been a game-changer for our customer service team, helping us quickly address customer pain points with all their information in one place. The reporting features have also been invaluable, giving us real data to confirm what's happening in the business. As we've grown, it's helped us move beyond relying on gut instincts and gain a clear, data-driven understanding of our operations

Andrew Monroe

CEO @ Plains Internet

Plains Internet

About Plains Internet

Plains Internet, founded in 2015, started as a small break-fix computer shop in rural Texas. Recognizing the growing demand for reliable internet access in underserved areas, the company evolved into a leading Internet Service Provider (ISP) specializing in connecting remote communities. Today, Plains Internet combines innovative technology and a community-first approach to deliver transformative connectivity solutions.

The Challenge

As Plains Internet grew from a small IT shop into a thriving internet service provider, they faced challenges in managing customer support efficiently and scaling their operations. Their previous system lacked robust tools for tracking customer issues and providing actionable business insights, making it difficult to address growing customer needs and support their mission of connecting rural communities.

The Solution

Plains Internet partnered with Sonar to implement a comprehensive solution that transformed their operations. Sonar’s ticketing system streamlined customer service, enabling the team to resolve issues quickly and effectively. The customer portal empowered users to manage their accounts, view billing history, and make payments independently, reducing strain on support staff. Additionally, Sonar’s powerful reporting tools provided actionable data, allowing Plains Internet to make informed decisions, scale their business, and continue delivering exceptional service to underserved communities.

Sonar offered the best price, quality, and support,” Andrew says. “Their team even visited our office for a training session, ensuring we were fully equipped to use the software effectively.

The Results

With Sonar's BSS and OSS platform, Plains Internet significantly improved operational efficiency and customer satisfaction. The ticketing system enabled faster resolution of customer issues, while the customer portal reduced support calls by empowering users to manage their accounts independently. The reporting tools provided the data needed to make strategic decisions, supporting the company’s growth and mission to connect rural communities. As a result, Plains Internet has successfully scaled its operations while maintaining exceptional service and strengthening its commitment to the communities it serves.