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Free Downloadable Guide

Metrics That Matter

Maximize revenue & improve operations with easy-to-track metrics that every internet service provider should be using.
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Tracking & Monitoring Key Metrics

Are you looking to improve the performance of your ISP? Do you want to measure the success of your operations using the most relevant metrics? By tracking key metrics, you can optimize your operations, improve your customer service, and make data-driven decisions.

This free guide provides a comprehensive set of metrics across different areas of ISP operations, including: 

  • Network Operations

  • Field Operations

  • Customer Service

  • Finance Operations

  • Inventory and Procurement

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What's Included:

Network Operations Metrics

The Network Operations Metrics section includes key performance indicators (KPIs) such as network uptime, mean time to repair, network utilization, and packet loss. These metrics are critical for ISPs to ensure that their network is operating at peak efficiency and that they can quickly identify and resolve any issues that may arise.
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Field Operations Metrics

The Field Operations Metrics section includes KPIs such as first-time fix rate, response time, and technician productivity. These metrics are critical for ISPs to ensure their field technicians can efficiently and effectively address customer issues.

Customer Service Metrics

The Customer Service Metrics section includes KPIs such as customer satisfaction, average handle time, and first call resolution rate. These metrics are critical for ISPs to ensure that their customers receive high-quality customer service and that their issues are resolved quickly and efficiently.
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Finance Metrics

The Finance Metrics section includes KPIs such as revenue growth, ARPU, and churn rate. These metrics are critical for ISPs to track their financial performance and ensure that they are financially sustainable.

Inventory and Procurement Metrics

The Inventory and Procurement Metrics section includes KPIs such as inventory turns, lead time, and purchase order accuracy. These metrics are critical for ISPs to ensure that they are effectively managing their inventory and procurement processes to minimize costs and optimize their operations.
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