Professional Services for Your Sonar Instance

Custom Solutions Built by the Team Who Knows Sonar Best

Looking to get more out of your Sonar instance? Whether you're streamlining internal operations, enhancing customer experience, or expanding your data capabilities, our in-house Professional Services team is here to build solutions that match your vision.

We specialize in high-impact projects that make Sonar work smarter for your business. From advanced workflow automation to native dashboards and managed portal hosting, our team brings deep platform knowledge and a consultative approach to every engagement.

Let’s build something powerful together.

Talk to a Professional Services Consultant
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What We Offer Today

Tailored Services, Built for Your Sonar Environment
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1. Workflow Automation

Manual processes slow operations and introduce risk. Our Workflow Automation Service helps your team increase efficiency, reduce administrative workload, and eliminate common errors by automating critical tasks within Sonar.

Examples include:

  • Contract Management: Apply templates automatically and trigger contract delivery based on status changes.

  • Job Scheduling Optimization: Auto-reschedule failed jobs and update account statuses in real time.

  • Customer Communications: Send proactive updates for account activity, service changes, or satisfaction surveys.

  • Billing Automation: Automate account status changes, delinquency handling, and billing communications.

With Sonar handling the repetitive tasks, your team can focus on delivering outstanding service.

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2. Customer Portal Hosting

Deliver a fast, secure, and user-friendly portal experience without the infrastructure headache. Our fully managed Portal Hosting Service handles everything from deployment to support.

What’s included:

  • Infrastructure Management: Sonar provides and manages your hosting environment—no sizing, provisioning, or servers required.

  • Secure Setup: We deploy your portal on a secure server—no OS installs or GitHub setups necessary.

  • Ongoing Support: Patching, troubleshooting, updates, and secure key management, all handled by us.

  • Simple Change Requests: Just request a new setting key—we take care of the rest.

The result? Seamless deployment, reliable performance, and less overhead for your team.

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3. Custom Dashboards

Get the insights you need—right inside Sonar. With our Custom Dashboards Service, we build reporting dashboards tailored to your KPIs, workflows, and team structure.

What we do:

  • In-App Dashboard Builds: Created directly within your Sonar instance using native visualization tools.

  • Tailored to Your Metrics: We focus on the data that matters to you, with custom filters, logic, and layouts.

  • Integrated User Experience: Dashboards are clean, intuitive, and built into the tools your team already uses.

You get turnkey reporting that accelerates decisions and eliminates the need for third-party tools.

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4. DataConnect Consulting

Ready to take your data further? Our DataConnect Consulting Service helps you bring Sonar data into external BI tools for advanced analytics, multi-platform reporting, and strategic modeling.

What you get:

  • Secure DataConnect Setup: We guide configuration for seamless access to Sonar data.

  • Modeling Expertise: Support in structuring your data to align with your BI tool of choice.

  • Faster Implementation: Resolve challenges quickly with help from our experienced consultants.

Note: You host and manage the BI environment—we help you set it up right.

Unlock powerful insights with real-time Sonar data at the core of your analytics strategy.

⚡ Coming Summer 2025: Custom Integration Services

Integrate Sonar with any capable platform. We're building this service now—ask us how you can be first in line.

What It’s Like to Work With Us

Our Process: Built with Purpose, Delivered with Precision

When you engage with Sonar’s Professional Services team, here’s what your journey looks like:

1. Understanding the Problem

We begin with an in-depth discovery session to understand your goals, challenges, and workflows. Even if you’re not sure what you need, we help diagnose the issue and explore solution paths.

We ask:

  • What are you trying to accomplish?

  • What blockers exist today?

  • What would success look like?

We also bring a broader perspective from hundreds of ISP engagements—highlighting opportunities you may not have considered.

2. Solution Design & Feasibility

From your input, we refine the approach and map out your custom solution. This includes:

  • Validating the solution with your stakeholders

  • Ensuring alignment with Sonar best practices

  • Flagging dependencies or enhancements that may be required

We then design the technical plan with integrations, scripting, or automation paths as needed.

3. Development & Testing

Our consultants build and test your solution in a protected live environment. We:

  • Configure and integrate custom logic and workflows

  • Run validation across typical and edge cases

  • Partner with your team to ensure functionality aligns with expectations

Nothing is plug-and-play. Every solution is tailored, tested, and verified before deployment.

4. Deployment & Launch

Once approved, we schedule deployment during a time that minimizes disruption to your business. Our team handles all implementation details to ensure a seamless rollout.

5. Enablement & Training

We equip your team for long-term success. Training sessions and documentation cover:

  • Ongoing workflow management

  • Reporting/dashboard usage

  • Troubleshooting and adjustments

We don’t just hand off the solution—we empower your team to own it confidently.

Real-World Results

“From 7 Clicks to 1—and Hours Saved Each Week”

A leading telecom provider serving 20,000+ subscribers partnered with Sonar Professional Services to simplify their account disconnect process. The legacy workflow involved multiple manual steps—from inventory checks to invoice creation.

Our team consolidated the workflow into a single automated action. The result?

  • Reduced error rates
  • Hours of time reclaimed
  • Seamless communication via automated Slack and email notifications

Repetitive work disappeared. Teams became more efficient. Subscriber experience improved.
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Meet the Team

Led by Consulting Manager Doug D’Angelo, our Professional Services team includes seasoned Technical Consultants and Solutions Architects who specialize in scalable, efficient ISP solutions.

Doug brings over 30 years of experience from companies like IBM, Microsoft, and AT&T. His leadership ensures every engagement is not only technically sound, but also strategically aligned to your business.

“We’re not here to throw code at a problem. We listen, we build with you, and we make sure what we deliver fits your world—not just ours.”

 

Let’s Build Together

You don’t need to know exactly what you want. You just need a partner who knows how to help.

Whether you’re ready to launch a project or simply exploring what’s possible, our team is here to help.