Sonar in 60 - Outbound SMS

When internet services go down, customers often feel left in the dark, anxiously waiting for updates. As an ISP, keeping customers informed can be a daunting task without overwhelming your team. Imagine the convenience of sending instant text messages to update your customers directly from your customer platform. Sonar’s Outbound SMS feature makes this a reality, offering a streamlined way to communicate with your customers.

In this video, we’ll show you how easy it is to set up SMS notifications, customize communication settings, and proactively reach out with updates on service changes, maintenance schedules, and billing reminders. Plus, with the Quiet Hours feature, you can ensure your messages are sent at the right time, avoiding late-night disturbances. Watch now and see how Sonar’s Outbound SMS feature can transform customer anxiety into appreciation.