The Power of ISP Customer Love

Welcome to this episode of "Behind the Blog," where we explore the compelling stories behind Sonar Software's most impactful blog posts. Join host Lindsay as she interviews Georgette Lopez-Aguado, a key figure in broadband thought leadership and Senior Director of Client Relations at Sonar Software. In this discussion, Georgette unveils the motivations and insights behind her influential article on harnessing customer feedback in the ISP industry.

Discover the intricate layers of customer review dynamics and how they can be strategically used to enhance service and trust within broadband services. Georgette shares personal anecdotes and professional experiences that have shaped her views and approaches to customer interactions and satisfaction. This episode offers a unique behind-the-scenes look at how dedicated industry professionals like Georgette drive change and innovation, ensuring every customer's voice contributes to the broader narrative of connectivity and community enhancement. Tune in to uncover the rich backstory of how customer feedback becomes a cornerstone of industry-shaping articles and practices.