Tower fleet sprawl.
One bad antenna on one tower can drop a whole zone of subscribers. Generic monitoring doesn't see the topology.
Sonar 2026 · Issue 02 · For wireless operators
WISP
From the tower base to the kitchen table.
Tower fleets, fixed-wireless subscribers, and rural coverage in one platform. Built for the climb.
Why fixed wireless is its own animal
Towers, terrain, and tickets. WISP operations don't fit generic ISP software.
Weather and line-of-sight.
Storm drops a link, dispatch needs to know which subscribers are affected before the support phone rings.
Climbs need context.
A tech climbing a tower needs every account, ticket, and equipment record on the device before the harness goes on.
Capabilities for wireless operators
From tower to subscriber.
Five pieces, one platform.
Sonar replaces the WISP-specific tool stack of monitoring, dispatch, billing, and customer ops with one platform that knows your tower topology.
Tower-aware monitoring across multi-vendor radios.
Sonar maps subscribers to the tower and radio they live on. Outages route to the right techs with the right context. Multi-vendor support across Cambium, Mimosa, Ubiquiti, MikroTik, and more.
- Tower-to-subscriber topology mapped automatically
- Multi-vendor monitoring across the WISP radio stack
- Affected-subscriber lists before the support phone rings
Tower & Network’s flow
From signal drop to resolved ticket
- 01
Outage detected
Multi-vendor monitoring catches the dropped link.
Network & IPAM - 02
Subscribers identified
Topology map lists every account on that tower or radio.
Accounts - 03
Subscribers notified
Outage SMS goes out before customers can call in.
Communications - 04
Climb dispatched
Tech gets the tower context, account list, and equipment record.
Scheduling - 05
Service restored
Resolution closes the ticket and confirms each affected sub is back.
Ticketing
Field reality · WISP
Tower fleet sprawl.
Frequently asked
Common questions about wisp.
- How does Sonar handle tower-based networks?
- Sonar maps subscribers to the tower and radio they live on, so outages route to the right technicians with the affected-subscriber list before the support phone rings.
- Which wireless radio vendors does Sonar support?
- Sonar monitors across the WISP radio stack including Cambium, Mimosa, Ubiquiti, and MikroTik, so a multi-vendor tower fleet runs from one platform.
- Can dispatch account for tower climbs?
- Yes. Scheduling is tower-aware and tracks crew climb certifications, and the field app works at sites without cell signal so work logs against the right tower and radio.
- Can I notify only the subscribers affected by an outage?
- Yes. Outage notifications are scoped to the affected radio's subscribers and sent by SMS, email, or voice broadcast from one queue.
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