Five places, one customer.
CRM, billing, dispatch, NOC, support all hold a different version of the same subscriber.
Sonar 2026 · BSS · Accounts
ACCOUNTS
Every subscriber. One record.
Account management, service history, and the FCC Broadband Compliance tools regulators ask for.
Why subscriber data is hard to keep clean
Customer records that fragment turn every interaction into a guessing game.
Tribal knowledge churn.
When the agent who knew the account leaves, the context goes with them.
FCC filing risk.
BDC filings, broadband labels, and disconnection data all need to be audit-ready, not stitched in spreadsheets.
Capabilities
One account record.
Every workflow.
Sonar's Accounts module holds the full subscriber picture. Profiles, statuses, addresses, tasks, and FCC compliance tools in one record every team can see.
Account Management View as the source of truth.
The Account Management View centralises both current and historical information per account, with the actions teams use day to day. Account Groups, Account Types, and Account Statuses keep records organised without parallel CRMs.
- Account Management View with full history per record
- Account Groups, Types, and Statuses for organisation
- Customisable Account Overview per user role
Account Management’s flow
From signup to live account
- 01
Account created
Profile captured with type, status, and group assignment.
Accounts - 02
Address linked
Anchor or linked Serviceable Address attached.
Location Tools - 03
Service started
Billing and provisioning fire from the account record.
Billing Tools - 04
History preserved
Every change shows on the timeline for the next agent.
Accounts
Inside ACCOUNTS
Five places, one customer.
Frequently asked
Common questions about accounts.
- What is in a Sonar account record?
- Each account holds the full subscriber picture in one place: profile, status, service history, serviceable addresses, notes, tasks, and FCC compliance data. Account Groups, Types, and Statuses keep records organized without a parallel CRM.
- How does Sonar help with FCC broadband compliance?
- Built-in FCC Broadband Compliance Tools support BDC filings, broadband label generation, and the regulatory data exports regulators ask for, generated from your account data instead of stitched-together spreadsheets.
- Can one account have multiple service locations?
- Yes. Serviceable Addresses define where service lives, and anchor and linked addresses connect multiple locations within a single account, which is useful for MDUs and multi-site customers.
- How does Sonar track why customers leave?
- Disconnection Reason Management captures the reason on every disconnect, and Account Archiving preserves the record for later analysis or recovery, so churn becomes reportable instead of anecdotal.
Industries that lean on this
Where ACCOUNTS matters most.
Keep exploring · 1 of 12
All modules →
Run your entire ISP from one platform
See how Sonar simplifies billing, operations, and customer management for ISPs of all sizes.
Book a meeting
An ISP-only specialist walks Sonar through your specific use case. No generic deck, no commitment.
Schedule nowOr watch the self-guided tour first.
No commitment. Configured for your ISP type.