How do recurring services and packages work in Sonar?

Services are individual billable items, like a data plan, and packages bundle several services into one offering. Both recur on the billing cycle you configure, and Sonar prorates charges automatically when a service starts or ends mid-cycle.

How does Sonar handle ISP tax compliance?

Sonar's Avalara integration calculates tax automatically across US states and Canadian provinces. You can also set manual taxes by geography and apply tax exemptions per account, with specific handling for voice-line taxes.

What payment methods does Sonar billing support?

Credit cards, bank accounts (ACH), and PayPal, for both one-time payments and recurring auto-pay. ACH payments can be processed individually or batched, and invoices can be batched for email or print.

How does Delinquency Management work?

Sonar automates suspension and dunning for accounts in arrears, and Delinquency Exclusions let you exempt specific accounts or services from collections. Vacation Mode pauses billing for temporarily inactive subscribers.

Can Sonar bill on cycles longer than one month?

Yes. Multi-Month Billing supports quarterly, annual, and other longer cycles, and prorating keeps mid-cycle plan changes accurate on the next invoice.

Sonar 2026 · BSS · Billing

BILLING

Recurring billing. Avalara taxes. Audit-ready.

Services, packages, payment methods, and Delinquency Management in one ledger.

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Batch Payment Entry

Account *

▾

AccountAccount StatusParent AccountDue NowNext Bill Date

None

Primary ContactOpen Invoices

Type *

▾

Payment Date/Time

Amount *

Reference

Description

Apply To Open Invoices

Email Payment Receipt

Create

Running total for this data entry session$64.95

Export 1 Results

IDAccountDate/TimeTypeAmountRemainingSuccessful

Yes

Edit ▾

Invoicing software was never built to be a ledger

Most ISP billing software was built for invoicing. Modern operations need a ledger.

Revenue leakage.

Misapplied charges, missed invoices, and silent billing errors that drain bottom line every month.

Tax compliance at every state line.

US states, Canadian provinces, voice-line taxes, and exemptions all change rules.

Audit risk during due diligence.

PE reviews and BEAD audits need clean reporting. Spreadsheet-stitched reports do not pass.

Capabilities

Services to settled funds.
One ledger.

Sonar's Billing module covers Services, Packages, Discounts, Avalara taxes, Payment Methods, and Delinquency Management without spreadsheets stitching them together.

Services, Data Services, and Packages.

Services define what you sell. Data Services handle bandwidth and usage. Packages bundle services into one offering. SKUs keep product information consistent across catalogs.

Services and Data Services for every offering
Packages to bundle services into one SKU
Service Discounts and Package Discounts

Services & Packages’s flow

From service defined to billed subscriber

01
Service built
Offering defined with price, billing cycle, and SKU.
Billing Tools
02
Package assembled
Services bundled where the offering needs it.
Billing Tools
03
Subscriber assigned
Service or package attached to the account.
Accounts
04
Invoice issued
Recurring billing fires on the cycle.
Billing Tools

A documentary photograph that captures the operational reality behind Sonar's BILLING module.

Inside BILLING

Revenue leakage.

Frequently asked

Common questions about billing.

How do recurring services and packages work in Sonar?: Services are individual billable items, like a data plan, and packages bundle several services into one offering. Both recur on the billing cycle you configure, and Sonar prorates charges automatically when a service starts or ends mid-cycle.
How does Sonar handle ISP tax compliance?: Sonar's Avalara integration calculates tax automatically across US states and Canadian provinces. You can also set manual taxes by geography and apply tax exemptions per account, with specific handling for voice-line taxes.
What payment methods does Sonar billing support?: Credit cards, bank accounts (ACH), and PayPal, for both one-time payments and recurring auto-pay. ACH payments can be processed individually or batched, and invoices can be batched for email or print.
How does Delinquency Management work?: Sonar automates suspension and dunning for accounts in arrears, and Delinquency Exclusions let you exempt specific accounts or services from collections. Vacation Mode pauses billing for temporarily inactive subscribers.
Can Sonar bill on cycles longer than one month?: Yes. Multi-Month Billing supports quarterly, annual, and other longer cycles, and prorating keeps mid-cycle plan changes accurate on the next invoice.

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