Georgette Lopez-Aguado

2 min read

How to Handle 10x More Customers Without Hiring More Staff

As ISPs grow and acquire new subscribers, the challenge of scaling customer support without proportionally increasing headcount becomes more urgent. Hiring more agents isn’t always sustainable—or efficient. The good news? There are smarter, scalable...

3 min read

How Clearnetworx and 360 Broadband Win with World-Class Customer Service

What makes a broadband provider stand out in a saturated market? For Clearnetworx and 360 Broadband, the answer is simple but powerful: relentless...

1 min read

Celebrating Broadband Appreciation Week: March 24–28, 2025

Today marks the beginning of Broadband Appreciation Week, officially proclaimed by Oklahoma Governor J. Kevin Stitt. In his proclamation, Governor...

2 min read

Reduce Support Ticket Volume and Empower Subscribers with Self-Service Tools

For Internet Service Providers (ISPs), customer support is mission-critical—but high volumes of support tickets can drain resources, slow down...

2 min read

Cut Costs, Not Corners: How ISPs Can Automate for Growth

Balancing operational costs while maintaining high-quality service is a constant challenge for Internet Service Providers. Manual processes drain...

2 min read

The 5 Biggest Scaling Mistakes ISPs Make (And How to Avoid Them)

Scaling an ISP is an exciting but complex challenge. With growth comes new customers, expanded infrastructure, and increased operational demands....

Sonar Software

2 min read

Navigating Mergers and Acquisitions: Preparing Your Customers for a Smooth ISP Transition

Mergers and acquisitions (M&A) are becoming more and more of a common occurrence in the telecommunications industry. During my seven years at Sonar,...

Sonar Software

2 min read

Streamlining Your Ticketing Process: Automating and Troubleshooting

Incoming tickets can be overwhelming, and in times of high volume, it can be difficult to prioritize which ones are most urgent. There are several...

Sonar Software

3 min read

Quality of Experience Impact on Reducing Customer Churn

Customer satisfaction is the driving force behind increasing revenue. For some industries, a small increase to client satisfaction can result in...

Sonar Software

3 min read

Streamlining Tax Compliance: How ISPs Can Simplify Tax Automation

Internet Service Providers face the complex challenge of navigating tax compliance across numerous jurisdictions, especially as services expand and...

Sonar Software

2 min read

E-commerce Automation for Internet Service Providers: How Sonar and Actifai are Leading the Way

Internet service providers (ISPs) are increasingly seeking innovative solutions to enhance their operations and sales processes. E-commerce...

Sonar Software

2 min read

How Supply Chain Optimization Enhances Customer Experience

Behind every satisfying purchase, every on-time delivery, and every swift resolution to a product issue lies a complex network working tirelessly:...

Sonar Software

2 min read

Unleashing the Power of Customer Love

Customer reviews are a magical world and a best kept secret. As an industry, we aren’t just about internet services, we’re about building a community...