2 min read
Incoming tickets can be overwhelming, and in times of high volume, it can be difficult to prioritize which ones are most urgent. There are several tools within Sonar that help automate some of these processes and aid in troubleshooting. The goal...
3 min read
Customer satisfaction is the driving force behind increasing revenue. For some industries, a small increase to client satisfaction can result in...
3 min read
Internet Service Providers face the complex challenge of navigating tax compliance across numerous jurisdictions, especially as services expand and...
2 min read
Internet service providers (ISPs) are increasingly seeking innovative solutions to enhance their operations and sales processes. E-commerce...
2 min read
Behind every satisfying purchase, every on-time delivery, and every swift resolution to a product issue lies a complex network working tirelessly:...
2 min read
Mergers and acquisitions (M&A) are becoming more and more of a common occurrence in the telecommunications industry. During my seven years at Sonar,...
2 min read
Customer reviews are a magical world and a best kept secret. As an industry, we aren’t just about internet services, we’re about building a community...
