2 min read
Georgette Lopez-Aguado: Nov 14, 2025
For many broadband operators, building a network from the ground up is not just a business journey. It is a personal one. You have hired the team, served your community, navigated regulatory hurdles, and weathered market changes. At some point,...
3 min read
Georgette Lopez-Aguado: Nov 5, 2025
Across North America, the broadband industry is experiencing one of its most significant shifts in decades. What began as regional fiber rollups has...
4 min read
Georgette Lopez-Aguado: Sep 24, 2025
What happens when you give a child a computer? Not just any computer, their own device. One that’s not shared, not locked down by school software,...
1 min read
Georgette Lopez-Aguado: Aug 14, 2025
The NTIA’s 2025 restructuring of the BEAD program has reshaped nearly every facet of how broadband funding will be awarded—and perhaps none more...
2 min read
Georgette Lopez-Aguado: Jul 21, 2025
One of the most unexpected outcomes of the NTIA’s BEAD program restructuring is the elimination of the Middle-Class Affordability Plan (MCAP)...
2 min read
Georgette Lopez-Aguado: Jul 9, 2025
For years, fixed wireless and satellite broadband providers have faced an uphill battle in federal funding programs—frequently sidelined by...
2 min read
Georgette Lopez-Aguado: Jul 8, 2025
If there’s one word that defined our experience at this year’s Broadband Communities Summit, it was connection. Not just the kind that runs through...
2 min read
Georgette Lopez-Aguado: Jun 30, 2025
In a move that dramatically shifts the broadband funding landscape, the National Telecommunications and Information Administration (NTIA) has...
2 min read
Georgette Lopez-Aguado: Jun 26, 2025
When theBEAD (Broadband Equity, Access, and Deployment) program was first announced under the Infrastructure Investment and Jobs Act in 2021, it...
2 min read
Georgette Lopez-Aguado: Apr 24, 2025
As someone who works closely with ISPs every day, I’ve seen firsthand how overwhelming tax compliance can become—especially as providers grow, expand...
2 min read
Georgette Lopez-Aguado: Apr 7, 2025
If you’re managing operations at an ISP, chances are you’re balancing two big priorities: keeping costs under control and preparing your business to...
2 min read
Georgette Lopez-Aguado: Apr 2, 2025
As ISPs grow and acquire new subscribers, the challenge of scaling customer support without proportionally increasing headcount becomes more urgent....
3 min read
Georgette Lopez-Aguado: Mar 28, 2025
What makes a broadband provider stand out in a saturated market? For Clearnetworx and 360 Broadband, the answer is simple but powerful: relentless...
2 min read
Georgette Lopez-Aguado: Mar 23, 2025
For Internet Service Providers (ISPs), customer support is mission-critical—but high volumes of support tickets can drain resources, slow down...
2 min read
Georgette Lopez-Aguado: Mar 10, 2025
Balancing operational costs while maintaining high-quality service is a constant challenge for Internet Service Providers. Manual processes drain...
2 min read
Georgette Lopez-Aguado: Mar 4, 2025
Scaling an ISP is an exciting but complex challenge. With growth comes new customers, expanded infrastructure, and increased operational demands....
2 min read
Georgette Lopez-Aguado: Jan 25, 2025
Mergers and acquisitions (M&A) are becoming more and more of a common occurrence in the telecommunications industry. During my seven years at Sonar,...
2 min read
Georgette Lopez-Aguado: Jan 22, 2025
Incoming tickets can be overwhelming, and in times of high volume, it can be difficult to prioritize which ones are most urgent. There are several...
3 min read
Georgette Lopez-Aguado: Jan 22, 2025
Customer satisfaction is the driving force behind increasing revenue. For some industries, a small increase to client satisfaction can result in...
3 min read
Georgette Lopez-Aguado: Nov 18, 2024
Internet Service Providers face the complex challenge of navigating tax compliance across numerous jurisdictions, especially as services expand and...
2 min read
Georgette Lopez-Aguado: Aug 12, 2024
Internet service providers (ISPs) are increasingly seeking innovative solutions to enhance their operations and sales processes. E-commerce...
2 min read
Georgette Lopez-Aguado: Aug 2, 2024
Behind every satisfying purchase, every on-time delivery, and every swift resolution to a product issue lies a complex network working tirelessly:...
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