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Georgette Lopez-Aguado

Sonar Software

2 min read

Navigating Mergers and Acquisitions: Preparing Your Customers for a Smooth ISP Transition

Mergers and acquisitions (M&A) are becoming more and more of a common occurrence in the telecommunications industry. During my seven years at Sonar, I’ve witnessed many of these transitions and we have helped numerous customers navigate them...

Sonar Software

2 min read

Streamlining Your Ticketing Process: Automating and Troubleshooting

Incoming tickets can be overwhelming, and in times of high volume, it can be difficult to prioritize which ones are most urgent. There are several...

Sonar Software

3 min read

Quality of Experience Impact on Reducing Customer Churn

Customer satisfaction is the driving force behind increasing revenue. For some industries, a small increase to client satisfaction can result in...

Sonar Software

3 min read

Streamlining Tax Compliance: How ISPs Can Simplify Tax Automation

Internet Service Providers face the complex challenge of navigating tax compliance across numerous jurisdictions, especially as services expand and...

Sonar Software

2 min read

E-commerce Automation for Internet Service Providers: How Sonar and Actifai are Leading the Way

Internet service providers (ISPs) are increasingly seeking innovative solutions to enhance their operations and sales processes. E-commerce...

Sonar Software

2 min read

How Supply Chain Optimization Enhances Customer Experience

Behind every satisfying purchase, every on-time delivery, and every swift resolution to a product issue lies a complex network working tirelessly:...

Sonar Software

2 min read

Unleashing the Power of Customer Love

Customer reviews are a magical world and a best kept secret. As an industry, we aren’t just about internet services, we’re about building a community...