1 min read
Dawn Rorick: Dec 8, 2025
AI governance is becoming a critical focus for every broadband provider. Regulations are changing, customer expectations are rising, and the volume...
1 min read
Dawn Rorick: Dec 3, 2025
Adopting AI is no longer optional for broadband providers that want to stay competitive. The challenge is choosing the right approach. Introducing AI...
1 min read
Dawn Rorick: Nov 26, 2025
There is a common belief that security and innovation are at odds. The concern is that if you introduce too many rules, people will avoid using AI...
1 min read
Dawn Rorick: Nov 21, 2025
Artificial intelligence is becoming part of daily life for broadband providers. It supports ticket triage, summarizes documentation, and helps teams...
1 min read
Warren Lyn: Nov 12, 2025
Today’s customers expect more than a fast connection. They want a service that understands them, offers built-in value, and fits the way they live....
2 min read
Justin Graham: Oct 20, 2025
When it comes to reducing churn, too many broadband providers feel like they’re flying blind. You see the numbers at the end of the month, but by...
3 min read
Taneil Currie: Aug 29, 2025
A few days ago, I got a text from my internet service provider, Bell. It wasn’t about billing or data usage—it was something unexpected. As one of...
4 min read
Taneil Currie: Aug 27, 2025
Compliance is one of the most resource-intensive challenges broadband providers face. Between FCC filings, BEAD funding requirements, and SLA...
3 min read
Taneil Currie: Aug 25, 2025
Customer acquisition gets a lot of attention. But if you’re not thinking about how to grow revenue after the first install, you’re likely missing out...
3 min read
Ella Pratti: Aug 23, 2025
Let’s be honest—400G isn’t coming. It’s here.
3 min read
Taneil Currie: Aug 19, 2025
When service drops or billing questions pop up, support is on the front line. They’re the ones fielding calls, easing frustrations, and keeping...
3 min read
Taneil Currie: Jul 28, 2025
Let’s talk about something that doesn’t get enough attention when we talk about AI: bandwidth. AI gets a lot of headlines, but most of the spotlight...
1 min read
Steve Shillingsburg: Jul 14, 2025
Generative AI isn’t just powering chatbots anymore. It’s driving a major shift across the internet service industry. Internet Service Providers are...
2 min read
Ella Pratti: Jun 27, 2025
There’s something electric about Fiber Connect. And this year in Nashville, the energy was undeniable—especially in my chat with Josh, Head of...
2 min read
Ella Pratti: May 12, 2025
The broadband space is no stranger to big promises. From fiber rollouts to network automation, we’ve seen our fair share of “next big things.” But...
2 min read
Ella Pratti: Apr 11, 2025
Imagine you’re in a high-stakes race where everyone around you is speeding ahead in fully loaded jets, and you’re still pedaling a bike. That’s where...
2 min read
Lindsay.K: Jan 24, 2025
Watch the latest Behind The Blog Episode or keep reading to learn more about how Sonar + Actifai are challenging the norm of how broadband providers...
2 min read
Thomas Sullivan: Nov 18, 2024
Imagine you’re a customer looking to sign up for internet service. You’re faced with a basic web form offering little to no guidance. No personalized...
1 min read
Thomas Sullivan: Nov 14, 2024
Did you know that 16% of digital households are planning to cut back on their broadband spending? Yet, at the same time, subscribers' expectations...
3 min read
Lindsay.K: Oct 25, 2024
Recently, I had the pleasure of moderating a fantastic webinar hosted by the Fiber Broadband Association, where my colleague Thomas...
2 min read
Georgette Lopez-Aguado: Aug 12, 2024
Internet service providers (ISPs) are increasingly seeking innovative solutions to enhance their operations and sales processes. E-commerce...
2 min read
Lindsay.K: Jul 12, 2024
As the VP of Marketing for Sonar Software, I’ve always been fascinated by technology and how it can work well with customer experience. But lately,...
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