Empowering ISPs: The Broadband Blog for Growth and Innovation

Your go-to resource for the latest trends, best practices, and expert insights to help your ISP thrive. Stay ahead with tips on network optimization, customer experience, and more!.

Empowering ISPs: The Broadband Blog for Growth and Innovation

Your go-to resource for the latest trends, best practices, and expert insights to help your ISP thrive. Stay ahead with tips on network optimization, customer experience, and more!.

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3 min read

Decoding the FCC Nutrition Labels: What Every ISP Should Know

Spoiler alert: We created an FCC Nutrition label generator for both Sonar customers and non-Sonar customers at no cost. Read on to learn more. Have you heard about the new FCC broadband nutrition labels? If you’re an ISP and looking to understand...

1 min read

New Feature: FCC Broadband Label Generator

May 7th, 2024 We’re thrilled to introduce our latest feature: FCC Broadband Label Generator. The new FCC Broadband Nutrition Labels are designed to...

2 min read

Syncing Network Monitoring with Sonar

Network outages are a major challenge for ISPs. Downtime frustrates customers, creates a flood of support calls, and damages your reputation. Every...

3 min read

Elevating Customer Support with Metrics and Strategies

A satisfied customer base leads to loyalty, positive word-of-mouth, and ultimately, business growth. For hybrid and fiber wireless companies,...

2 min read

Seizing the Moment: BEAD Funding, Regulatory Shifts, and the Future of Rural Broadband

The broadband landscape is in flux, creating both hurdles and a wide range of opportunities for internet service providers (ISPs). Rural communities,...

3 min read

Beyond the Buffer: Latency Optimization

Latency refers to the delay experienced when data travels across a network. High latency leads to slow loading times, choppy video calls, and...

2 min read

Unleashing the Power of Customer Love

Customer reviews are a magical world and a best kept secret. As an industry, we aren’t just about internet services, we’re about building a community...

2 min read

Timing is Everything: The Importance of Billing Quiet Hours for ISPs

In a world of 24/7 connectivity, the timing of billing notifications is more than just a logistical consideration—it’s a key factor in customer...

3 min read

Enhancing Customer Satisfaction Through Field Service Dispatch

Field service dispatch is where the rubber meets the road – it’s the crucial process that directly impacts how customers experience your brand. This...

3 min read

Utilizing Ticketing Systems for Effective Subscriber Communication

Embracing technology can transform how ISPs connect with their customers. With the right tools and strategies, ISPs can move beyond simply managing...

3 min read

Cost Management in Fiber Networks

The deployment and maintenance of fiber infrastructure entail significant financial investments. Effective cost management plays a role in any ISP...

2 min read

Upselling Strategies for Internet Service Providers

In a hyper-connected world, a reliable internet connection is not just a convenience—it’s a necessity. Whether it’s for work, entertainment, or...

New Feature: Billing Quiet Hours

March 20, 2024 🎉 We’re thrilled to introduce our latest feature: Billing Quiet Hours 🕒 Within the Billing Communications Delay section, you can now...

2 min read

Unlocking Efficiency: Best Practices for Prioritizing Support Tickets

Your customers are the lifeblood of your business, fueling its growth and success. Without them, your revenue stream would run dry. Ensuring their...

2 min read

WISPAMERICA 2024 RECAP

The Sonar team was in Oklahoma City, Oklahoma from March 4th – 7th exhibiting at the 2024 WISPAMERICA conference. This show brought over 1,500 people...

2 min read

7 Ways Internet Service Providers Can Leverage ChatGPT

Artificial Intelligence (AI) stands as a beacon of transformation across industries, reshaping traditional business models and fueling unprecedented...

2 min read

The Battle for Bandwidth

The rivalry between fixed wireless and fiber providers has been a longstanding debate. Each technology comes with its own set of advantages and...

1 min read

New Feature: Anchor & Linked Serviceable Addresses

February 13th, 2024 Unlock a new era of precision and efficiency with Sonar’s newest feature: Anchor & Linked Serviceable Addresses. Building upon...

1 min read

New Feature: Outbound SMS

February 7th, 2024 We are excited to be deploying our new Outbound SMS feature! This is part 2 of the earlier Outbound SMS project which went live in...

2 min read

Turning Churn into Return: A Guide to Win-Back Campaigns

In the competitive world of broadband, the battle to retain customers is just as important as acquiring new ones; this is where win-back campaigns...

3 min read

5 Business Intelligence Reports for Field Operations Managers

Field operations managers play an integral role in ensuring an ISP’s success as they oversee field technicians, manage field operations, and improve...

4 min read

7 Ways Internet Service Providers Can Combat Inflation

Telecommunication is one of the fastest-growing industries in the world. Over the last decade, the global telecommunications market has seen a...