3 min read
Madeline Hanna: Feb 27, 2026
This month’s Lunch & Learn with Warren was all about Account Disconnection Reasons. The disconnect workflow itself isn’t new. But adding structured reason tracking changes what you can actually do with churn. Before we even touched the new feature,...
2 min read
When we landed in Puerto Rico, we had two clear goals. First, we were there to host a training session with several ISPs. Second, we were there to...
2 min read
Dawn Rorick: Jan 22, 2026
Security is often talked about in terms of frameworks, reports, and checklists. But in practice, security is about how a company operates every...
.png?width=2240&height=1260&name=Blog%20Banner%20for%20Website%20Content%20(3).png)
3 min read
Rick Seemann: Jan 15, 2026
If you didn't catch our recent webinar with VETRO, we spent the time talking through a problem most ISPs know all too well. Connections between...
1 min read
Rick Seemann: Jan 8, 2026
December 9, 2025 We’re excited to announce two powerful updates to Sonar’s ticketing system designed to help your team stay organized, reduce...
3 min read
The end of year has a rhythm all of its own. Whether you’re traveling, cooking, wrapping gifts, or simply enjoying a well-earned pause, podcasts are...
1 min read
Justin Graham: Dec 16, 2025
Support teams work best when they can focus on real customer needs. When ticket queues fill up with junk messages, bot submissions, and unwanted...
2 min read
Warren Lyn: Dec 12, 2025
For many ISPs, the invoice is one of the most visible touchpoints with customers. It sets expectations, answers questions, and often influences how...
2 min read
Warren Lyn: Dec 9, 2025
For growing ISPs, network data is only as valuable as your ability to understand it. Sonar’s Map Overlay feature turns scattered information into a...
2 min read
Rick Seemann: Dec 8, 2025
If you work with MDUs, HOAs, or business customers with multiple locations, you know the pain of trying to keep serviceable addresses clean and...
1 min read
Dawn Rorick: Dec 8, 2025
AI governance is becoming a critical focus for every broadband provider. Regulations are changing, customer expectations are rising, and the volume...
1 min read
Dawn Rorick: Dec 3, 2025
Adopting AI is no longer optional for broadband providers that want to stay competitive. The challenge is choosing the right approach. Introducing AI...
1 min read
Dawn Rorick: Nov 26, 2025
There is a common belief that security and innovation are at odds. The concern is that if you introduce too many rules, people will avoid using AI...
1 min read
Ella Pratti: Nov 25, 2025
Today’s broadband subscribers want more than fast speeds. They want fast answers. Long hold times and generic responses simply don’t work anymore....
1 min read
Dawn Rorick: Nov 21, 2025
Artificial intelligence is becoming part of daily life for broadband providers. It supports ticket triage, summarizes documentation, and helps teams...
1 min read
Madeline Hanna: Nov 18, 2025
Running a growing ISP means your team is constantly learning new tools, features, and workflows to keep operations running smoothly. That’s exactly...
2 min read
Georgette Lopez-Aguado: Nov 14, 2025
For many broadband operators, building a network from the ground up is not just a business journey. It is a personal one. You have hired the team,...
1 min read
Warren Lyn: Nov 12, 2025
Today’s customers expect more than a fast connection. They want a service that understands them, offers built-in value, and fits the way they live....
2 min read
Justin Graham: Nov 10, 2025
As broadband providers grow, their networks become more complex. Managing multiple access technologies, monitoring subscriber performance, and...
3 min read
Georgette Lopez-Aguado: Nov 5, 2025
Across North America, the broadband industry is experiencing one of its most significant shifts in decades. What began as regional fiber rollups has...
2 min read
Rick Seemann: Nov 3, 2025
At Sonar, we’re always focused on giving you more control, flexibility, and confidence in how you run your business. In Q3, we delivered powerful...
3 min read
Rick Seemann: Nov 3, 2025
If you’ve ever tried to connect two systems that weren’t built to talk to each other, you know the pain: CSV exports, brittle scripts, manual...
.png?width=5766&height=1528&name=Sonar%20Logo%20-%20Black%20(Transparent).png "Sonar Logo - Black (Transparent)")
