Empowering ISPs: The Broadband Blog for Growth and Innovation

1 min read

Sonar Software Announces Steph Reck as VP of Sales & Partnerships

FRISCO, Texas, February 20, 2025 – Sonar Software, a leading provider of billing and operational software for Internet Service Providers (ISPs), is...

1 min read

New Feature: Segmentable Inventory

Rick Seemann: Feb 19, 2025

February 19th, 2025 We’re excited to introduce Segmentable Inventory, a major enhancement to Sonar’s inventory management system. Designed for ISPs...

4 min read

How Unit-Based Inventory Improves Compliance for Government-Funded Projects

Rick Seemann: Feb 4, 2025

Government broadband funding programs, like the Broadband Equity, Access, and Deployment (BEAD) program, present ISPs with a massive opportunity to...

1 min read

Top 5 Challenges ISPs Face During BEAD Implementation

Rick Seemann: Feb 2, 2025

Implementing BEAD-funded projects presents unique challenges. Identifying and addressing these early can make the difference between success and...

1 min read

Post-Award BEAD Compliance: Avoiding Penalties and Staying on Track

Rick Seemann: Jan 28, 2025

Managing BEAD funding after an award is not just about deploying broadband infrastructure—it’s about maintaining trust and accountability....

2 min read

Navigating Mergers and Acquisitions: Preparing Your Customers for a Smooth ISP Transition

Georgette Lopez-Aguado: Jan 25, 2025

Mergers and acquisitions (M&A) are becoming more and more of a common occurrence in the telecommunications industry. During my seven years at Sonar,...

2 min read

E-Commerce for ISPs: How AI is Transforming Customer Engagement

Lindsay.K: Jan 24, 2025

Watch the latest Behind The Blog Episode or keep reading to learn more about how Sonar + Actifai are challenging the norm of how broadband providers...

3 min read

Incident Response: Built to Scale

Steve Shillingsburg: Jan 22, 2025

Network outages and disruptions are a fact of life in the interconnected world. When internet service goes down, it's not just an inconvenience – it...

2 min read

Streamlining Your Ticketing Process: Automating and Troubleshooting

Georgette Lopez-Aguado: Jan 22, 2025

Incoming tickets can be overwhelming, and in times of high volume, it can be difficult to prioritize which ones are most urgent. There are several...

3 min read

Quality of Experience Impact on Reducing Customer Churn

Georgette Lopez-Aguado: Jan 22, 2025

Customer satisfaction is the driving force behind increasing revenue. For some industries, a small increase to client satisfaction can result in...

1 min read

Planning Long-Term Success for BEAD-Funded Networks

Rick Seemann: Jan 22, 2025

Creating a broadband network with BEAD funds is a significant achievement, but sustaining it requires thoughtful planning and ongoing effort. Here’s...

2 min read

Broadband Pricing Trends: How Does Your Service Compare?

Brett Thier: Jan 10, 2025

Broadband pricing isn’t just about numbers; it’s about value, trust, and staying ahead in a crowded market. Picture this: your customers scrolling...

New Feature: Account Overview Customization

Taneil Currie: Dec 16, 2024

December 16th, 2024 We are thrilled to introduce the new Account Overview Customization feature. This allows you to tailor the layout and content of...

2 min read

Unlocking the Power of Sonar’s Reporting Features

Warren Lyn: Dec 13, 2024

Data is more than just numbers on a screen – it’s the foundation for informed decision-making and maintaining a competitive edge. Sonar’s reporting...

1 min read

New Feature: Multi-Factor Authentication

Taneil Currie: Dec 11, 2024

December 11th, 2024 We are excited to announce a significant update designed to strengthen the security of your Sonar instance — Multi-Factor...

1 min read

Managing Depreciation for Network Infrastructure

Steve Shillingsburg: Dec 10, 2024

Internet Service Providers rely on robust network infrastructure to ensure seamless operations to stay competitive. As these infrastructures age,...

2 min read

When Should You Update Your FCC Broadband Labels?

Rick Seemann: Nov 27, 2024

Running a broadband business is no small feat. Between managing service plans, staying ahead of industry trends, and keeping your customers happy,...

1 min read

New Feature: Table Filters & Search Functionality

Taneil Currie: Nov 21, 2024

November 21st, 2024 We’re excited to announce that Sonar’s New Table Filters and Search Functionality is officially live and ready to streamline your...

3 min read

Streamlining Tax Compliance: How ISPs Can Simplify Tax Automation

Georgette Lopez-Aguado: Nov 18, 2024

Internet Service Providers face the complex challenge of navigating tax compliance across numerous jurisdictions, especially as services expand and...

2 min read

Rethinking Customer Acquisition for Broadband Providers

Thomas Sullivan: Nov 18, 2024

Imagine you’re a customer looking to sign up for internet service. You’re faced with a basic web form offering little to no guidance. No personalized...

1 min read

How Broadband Providers Can Navigate Rising Subscriber Expectations on a Budget

Thomas Sullivan: Nov 14, 2024

Did you know that 16% of digital households are planning to cut back on their broadband spending? Yet, at the same time, subscribers' expectations...