Empowering ISPs: The Broadband Blog for Growth and Innovation

2 min read

Reduce Support Ticket Volume and Empower Subscribers with Self-Service Tools

Georgette Lopez-Aguado: Mar 23, 2025

For Internet Service Providers (ISPs), customer support is mission-critical—but high volumes of support tickets can drain resources, slow down...

2 min read

Community Engagement Strategies for Broadband Providers

Rick Seemann: Mar 17, 2025

Community Engagement Strategies for Broadband Providers: Building Trust and Adoption As broadband providers expand their networks into underserved...

1 min read

New Feature: Updated Main Menu

Rick Seemann: Mar 12, 2025

March 12th, 2025 We’ve redesigned the Sonar menu to improve navigation, organization, and usability. What’s New: Customizable Menu Size – Collapse...

2 min read

Cut Costs, Not Corners: How ISPs Can Automate for Growth

Georgette Lopez-Aguado: Mar 10, 2025

Balancing operational costs while maintaining high-quality service is a constant challenge for Internet Service Providers. Manual processes drain...

New Feature: Geotab

Rick Seemann: Mar 6, 2025

March 6th, 2025 We’re excited to introduce our new GPS Integration, Geotab. We’re expanding our GPS tracking options! Sonar now integrates with...

2 min read

The 5 Biggest Scaling Mistakes ISPs Make (And How to Avoid Them)

Georgette Lopez-Aguado: Mar 4, 2025

Scaling an ISP is an exciting but complex challenge. With growth comes new customers, expanded infrastructure, and increased operational demands....

1 min read

New Feature: DataConnect

Rick Seemann: Mar 3, 2025

March 3rd, 2025 We’re excited to introduce Sonar DataConnect—a premium feature that gives you direct, secure access to your Sonar data within our...

1 min read

New Feature: Account Archives

Warren Lyn: Feb 26, 2025

February 26th, 2025 We’re excited to introduce the Account Archives feature—designed to give you more control over inactive accounts while keeping...

2 min read

Introducing Segmentable Inventory: Simplifying BEAD Compliance for ISPs

Rick Seemann: Feb 21, 2025

Government broadband funding, like the BEAD program, is a critical step in closing the digital divide. But with funding comes responsibility—accurate...

1 min read

Sonar Software Announces Steph Reck as VP of Sales & Partnerships

FRISCO, Texas, February 20, 2025 – Sonar Software, a leading provider of billing and operational software for Internet Service Providers (ISPs), is...

1 min read

New Feature: Segmentable Inventory

Rick Seemann: Feb 19, 2025

February 19th, 2025 We’re excited to introduce Segmentable Inventory, a major enhancement to Sonar’s inventory management system. Designed for ISPs...

4 min read

How Unit-Based Inventory Improves Compliance for Government-Funded Projects

Rick Seemann: Feb 4, 2025

Government broadband funding programs, like the Broadband Equity, Access, and Deployment (BEAD) program, present ISPs with a massive opportunity to...

1 min read

Top 5 Challenges ISPs Face During BEAD Implementation

Rick Seemann: Feb 2, 2025

Implementing BEAD-funded projects presents unique challenges. Identifying and addressing these early can make the difference between success and...

1 min read

Post-Award BEAD Compliance: Avoiding Penalties and Staying on Track

Rick Seemann: Jan 28, 2025

Managing BEAD funding after an award is not just about deploying broadband infrastructure—it’s about maintaining trust and accountability....

2 min read

Navigating Mergers and Acquisitions: Preparing Your Customers for a Smooth ISP Transition

Georgette Lopez-Aguado: Jan 25, 2025

Mergers and acquisitions (M&A) are becoming more and more of a common occurrence in the telecommunications industry. During my seven years at Sonar,...

2 min read

E-Commerce for ISPs: How AI is Transforming Customer Engagement

Lindsay.K: Jan 24, 2025

Watch the latest Behind The Blog Episode or keep reading to learn more about how Sonar + Actifai are challenging the norm of how broadband providers...

3 min read

Incident Response: Built to Scale

Steve Shillingsburg: Jan 22, 2025

Network outages and disruptions are a fact of life in the interconnected world. When internet service goes down, it's not just an inconvenience – it...

2 min read

Streamlining Your Ticketing Process: Automating and Troubleshooting

Georgette Lopez-Aguado: Jan 22, 2025

Incoming tickets can be overwhelming, and in times of high volume, it can be difficult to prioritize which ones are most urgent. There are several...

3 min read

Quality of Experience Impact on Reducing Customer Churn

Georgette Lopez-Aguado: Jan 22, 2025

Customer satisfaction is the driving force behind increasing revenue. For some industries, a small increase to client satisfaction can result in...

1 min read

Planning Long-Term Success for BEAD-Funded Networks

Rick Seemann: Jan 22, 2025

Creating a broadband network with BEAD funds is a significant achievement, but sustaining it requires thoughtful planning and ongoing effort. Here’s...

2 min read

Broadband Pricing Trends: How Does Your Service Compare?

Brett Thier: Jan 10, 2025

Broadband pricing isn’t just about numbers; it’s about value, trust, and staying ahead in a crowded market. Picture this: your customers scrolling...