Empowering ISPs: The Broadband Blog for Growth and Innovation

2 min read

7 Key Metrics Every CFO Should Track in an ISP

Mark Johnson: Apr 4, 2025

Staying financially agile in a capital-intensive industry like telecommunications is no easy task. For Internet Service Providers (ISPs), CFOs are...

1 min read

New Feature: Calix Multi-Company Support

Rick Seemann: Apr 3, 2025

April 3, 2025 We’re excited to announce that our Calix integration now fully supports multi-company provisioning, making it easier than ever to...

2 min read

How to Handle 10x More Customers Without Hiring More Staff

Georgette Lopez-Aguado: Apr 2, 2025

As ISPs grow and acquire new subscribers, the challenge of scaling customer support without proportionally increasing headcount becomes more urgent....

3 min read

WISPAMERICA Proved Why the Future of Broadband Belongs to the Bold

Steph Reck: Apr 1, 2025

I’m Steph, Sonar Software’s new VP of Sales and Partnerships. Just weeks into the role, I had the incredible opportunity to represent Sonar at...

1 min read

New Feature: sonarPay Monthly Statement

Rick Seemann: Mar 31, 2025

March 31, 2025 We’ve introduced a new sonarPay Monthly Statement to improve how you reconcile payments and monitor cash flow. What’s New: Simplified...

3 min read

How Clearnetworx and 360 Broadband Win with World-Class Customer Service

Georgette Lopez-Aguado: Mar 28, 2025

What makes a broadband provider stand out in a saturated market? For Clearnetworx and 360 Broadband, the answer is simple but powerful: relentless...

2 min read

Broadband Customer Experience Trends: What Matters in 2025

Justin Graham: Mar 26, 2025

Broadband is no longer a luxury, it’s the backbone of daily life. And as customer expectations evolve, so must the way ISPs operate. In 2025,...

1 min read

Celebrating Broadband Appreciation Week: March 24–28, 2025

Taneil Currie: Mar 24, 2025

Today marks the beginning of Broadband Appreciation Week, officially proclaimed by Oklahoma Governor J. Kevin Stitt. In his proclamation, Governor...

2 min read

Reduce Support Ticket Volume and Empower Subscribers with Self-Service Tools

Georgette Lopez-Aguado: Mar 23, 2025

For Internet Service Providers (ISPs), customer support is mission-critical—but high volumes of support tickets can drain resources, slow down...

2 min read

Community Engagement Strategies for Broadband Providers

Rick Seemann: Mar 17, 2025

Community Engagement Strategies for Broadband Providers: Building Trust and Adoption As broadband providers expand their networks into underserved...

1 min read

New Feature: Updated Main Menu

Rick Seemann: Mar 12, 2025

March 12th, 2025 We’ve redesigned the Sonar menu to improve navigation, organization, and usability. What’s New: Customizable Menu Size – Collapse...

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Cut Costs, Not Corners: How ISPs Can Automate for Growth

Georgette Lopez-Aguado: Mar 10, 2025

Balancing operational costs while maintaining high-quality service is a constant challenge for Internet Service Providers. Manual processes drain...

New Feature: Geotab

Rick Seemann: Mar 6, 2025

March 6th, 2025 We’re excited to introduce our new GPS Integration, Geotab. We’re expanding our GPS tracking options! Sonar now integrates with...

2 min read

The 5 Biggest Scaling Mistakes ISPs Make (And How to Avoid Them)

Georgette Lopez-Aguado: Mar 4, 2025

Scaling an ISP is an exciting but complex challenge. With growth comes new customers, expanded infrastructure, and increased operational demands....

1 min read

New Feature: DataConnect

Rick Seemann: Mar 3, 2025

March 3rd, 2025 We’re excited to introduce Sonar DataConnect—a premium feature that gives you direct, secure access to your Sonar data within our...

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New Feature: Account Archives

Warren Lyn: Feb 26, 2025

February 26th, 2025 We’re excited to introduce the Account Archives feature—designed to give you more control over inactive accounts while keeping...

2 min read

Introducing Segmentable Inventory: Simplifying BEAD Compliance for ISPs

Rick Seemann: Feb 21, 2025

Government broadband funding, like the BEAD program, is a critical step in closing the digital divide. But with funding comes responsibility—accurate...

1 min read

Sonar Software Announces Steph Reck as VP of Sales & Partnerships

FRISCO, Texas, February 20, 2025 – Sonar Software, a leading provider of billing and operational software for Internet Service Providers (ISPs), is...

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New Feature: Segmentable Inventory

Rick Seemann: Feb 19, 2025

February 19th, 2025 We’re excited to introduce Segmentable Inventory, a major enhancement to Sonar’s inventory management system. Designed for ISPs...

4 min read

How Unit-Based Inventory Improves Compliance for Government-Funded Projects

Rick Seemann: Feb 4, 2025

Government broadband funding programs, like the Broadband Equity, Access, and Deployment (BEAD) program, present ISPs with a massive opportunity to...

1 min read

Top 5 Challenges ISPs Face During BEAD Implementation

Rick Seemann: Feb 2, 2025

Implementing BEAD-funded projects presents unique challenges. Identifying and addressing these early can make the difference between success and...