Empowering ISPs: The Broadband Blog for Growth and Innovation

3 min read

Incident Response: Built to Scale

Steve Shillingsburg: Jan 22, 2025

Network outages and disruptions are a fact of life in the interconnected world. When internet service goes down, it's not just an inconvenience – it...

2 min read

Streamlining Your Ticketing Process: Automating and Troubleshooting

Georgette Lopez-Aguado: Jan 22, 2025

Incoming tickets can be overwhelming, and in times of high volume, it can be difficult to prioritize which ones are most urgent. There are several...

3 min read

Quality of Experience Impact on Reducing Customer Churn

Georgette Lopez-Aguado: Jan 22, 2025

Customer satisfaction is the driving force behind increasing revenue. For some industries, a small increase to client satisfaction can result in...

1 min read

Planning Long-Term Success for BEAD-Funded Networks

Rick Seemann: Jan 22, 2025

Creating a broadband network with BEAD funds is a significant achievement, but sustaining it requires thoughtful planning and ongoing effort. Here’s...

2 min read

Broadband Pricing Trends: How Does Your Service Compare?

Brett Thier: Jan 10, 2025

Broadband pricing isn’t just about numbers; it’s about value, trust, and staying ahead in a crowded market. Picture this: your customers scrolling...

New Feature: Account Overview Customization

Taneil Currie: Dec 16, 2024

December 16th, 2024 We are thrilled to introduce the new Account Overview Customization feature. This allows you to tailor the layout and content of...

2 min read

Unlocking the Power of Sonar’s Reporting Features

Warren Lyn: Dec 13, 2024

Data is more than just numbers on a screen – it’s the foundation for informed decision-making and maintaining a competitive edge. Sonar’s reporting...

1 min read

New Feature: Multi-Factor Authentication

Taneil Currie: Dec 11, 2024

December 11th, 2024 We are excited to announce a significant update designed to strengthen the security of your Sonar instance — Multi-Factor...

1 min read

Managing Depreciation for Network Infrastructure

Steve Shillingsburg: Dec 10, 2024

Internet Service Providers rely on robust network infrastructure to ensure seamless operations to stay competitive. As these infrastructures age,...

2 min read

When Should You Update Your FCC Broadband Labels?

Rick Seemann: Nov 27, 2024

Running a broadband business is no small feat. Between managing service plans, staying ahead of industry trends, and keeping your customers happy,...

1 min read

New Feature: Table Filters & Search Functionality

Taneil Currie: Nov 21, 2024

November 21st, 2024 We’re excited to announce that Sonar’s New Table Filters and Search Functionality is officially live and ready to streamline your...

3 min read

Streamlining Tax Compliance: How ISPs Can Simplify Tax Automation

Georgette Lopez-Aguado: Nov 18, 2024

Internet Service Providers face the complex challenge of navigating tax compliance across numerous jurisdictions, especially as services expand and...

2 min read

Rethinking Customer Acquisition for Broadband Providers

Thomas Sullivan: Nov 18, 2024

Imagine you’re a customer looking to sign up for internet service. You’re faced with a basic web form offering little to no guidance. No personalized...

1 min read

How Broadband Providers Can Navigate Rising Subscriber Expectations on a Budget

Thomas Sullivan: Nov 14, 2024

Did you know that 16% of digital households are planning to cut back on their broadband spending? Yet, at the same time, subscribers' expectations...

2 min read

Coming Soon: Table Filters & Search Functionality

Taneil Currie: Nov 8, 2024

November 8th, 2024 We’ve been hard at work on a major enhancement that will transform your Sonar experience! Our Redesigned Table Filters and Search...

3 min read

Predictive Analytics for Network Optimization

Steve Shillingsburg: Oct 30, 2024

The telecommunications industry demands seamless and efficient network operations, making network optimization a mission-critical imperative for...

3 min read

How AI is Shaping the Future of E-Commerce for ISPs

Lindsay.K: Oct 25, 2024

Recently, I had the pleasure of moderating a fantastic webinar hosted by the Fiber Broadband Association, where my colleague Thomas...

2 min read

Sonar's Q3 Product Update: Security, Customization, and AI-Driven Enhancements

Rick Seemann: Oct 23, 2024

At Sonar, we're constantly innovating to bring you powerful new features to optimize your workflows, enhance security, and leverage cutting-edge AI....

1 min read

Can Sonar work with WISP and Fiber? How does that work?

Sonar: Oct 22, 2024

Yes, Sonar can work with both WISP (Wireless Internet Service Providers) and fiber networks, making it a versatile platform for ISPs deploying a mix...

New Feature: Custom Links

Taneil Currie: Oct 11, 2024

October 11th, 2024 Introducing Custom Links in Sonar – a game-changer for streamlining your workflow! Now you can add direct links to external apps...

3 min read

5 Key Benefits of Automating Your Enterprise Billing System

Brett Thier: Oct 7, 2024

Manual billing, once a standard practice, can now be a bottleneck in the face of modern business dynamics. As Internet Service Providers grapple with...