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Dawn Rorick: Jun 11, 2024
In the digital age, data is the new currency, and Internet Service Providers (ISPs) are its custodians. With great power comes great responsibility, and in the case of ISPs this responsibility extends to complying with a complex web of cybersecurity...
1 min read
Dawn Rorick: Jun 4, 2024
The digital realm is a battlefield, and as an Internet Service Provider (ISP), your network is constantly under siege. But to effectively defend...
3 min read
Brett Thier: May 30, 2024
Managing your day-to-day billing processes with an automated ISP billing system is the most efficient way to save time and money. Leveraging...
1 min read
Rick Seemann: May 30, 2024
I’m excited to delve deeper into the world of enhanced Calix integrations coming to Sonar in Q2 and beyond. As you may recall from our recent Office...
1 min read
Dawn Rorick: May 29, 2024
In today’s interconnected world, the risks faced by Internet Service Providers (ISPs) extend far beyond the protection of customer data. While data...
3 min read
Dispatch teams are the unsung heroes, orchestrating the complex dance between customer needs and technician availability. They are the vital link...
2 min read
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Sonar: May 22, 2024
Are you ready to transform how you manage your fiber and fixed wireless networks? In our latest webinar, we unveiled how Preseem and Sonar’s unified...
2 min read
Rick Seemann: May 17, 2024
Recently, I sat down with Sonar’s Sr. Director of Client Services, Georgette Lopez-Aguado for our first-ever Sonar Office Hours. We took a deep dive...
1 min read
The Sonar team recently returned from the Broadband Communities Summit 2024, held in The Woodlands, Texas. As a great conference for broadband...
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Rick Seemann: May 7, 2024
Spoiler alert: We created an FCC Nutrition label generator for both Sonar customers and non-Sonar customers at no cost. Read on to learn more. Have...
1 min read
Taneil Currie: May 7, 2024
May 7th, 2024 We’re thrilled to introduce our latest feature: FCC Broadband Label Generator. The new FCC Broadband Nutrition Labels are designed to...
2 min read
Network outages are a major challenge for ISPs. Downtime frustrates customers, creates a flood of support calls, and damages your reputation. Every...
3 min read
A satisfied customer base leads to loyalty, positive word-of-mouth, and ultimately, business growth. For hybrid and fiber wireless companies,...
2 min read
Ray Bixler CEO of Sonar Software: Apr 24, 2024
The broadband landscape is in flux, creating both hurdles and a wide range of opportunities for internet service providers (ISPs). Rural communities,...
3 min read
Latency refers to the delay experienced when data travels across a network. High latency leads to slow loading times, choppy video calls, and...
2 min read
Georgette Lopez-Aguado: Apr 17, 2024
Customer reviews are a magical world and a best kept secret. As an industry, we aren’t just about internet services, we’re about building a community...
2 min read
Taneil Currie: Apr 15, 2024
In a world of 24/7 connectivity, the timing of billing notifications is more than just a logistical consideration—it’s a key factor in customer...
3 min read
Field service dispatch is where the rubber meets the road – it’s the crucial process that directly impacts how customers experience your brand. This...
3 min read
Embracing technology can transform how ISPs connect with their customers. With the right tools and strategies, ISPs can move beyond simply managing...
3 min read
The deployment and maintenance of fiber infrastructure entail significant financial investments. Effective cost management plays a role in any ISP...
2 min read
Taneil Currie: Mar 25, 2024
In a hyper-connected world, a reliable internet connection is not just a convenience—it’s a necessity. Whether it’s for work, entertainment, or...
Taneil Currie: Mar 20, 2024
March 20, 2024 🎉 We’re thrilled to introduce our latest feature: Billing Quiet Hours 🕒 Within the Billing Communications Delay section, you can now...
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