1 min read
Dawn Rorick: May 29, 2024
In today’s interconnected world, the risks faced by Internet Service Providers (ISPs) extend far beyond the protection of customer data. While data breaches are a serious concern, the consequences of cyberattacks on ISPs can be much more...
3 min read
Dispatch teams are the unsung heroes, orchestrating the complex dance between customer needs and technician availability. They are the vital link...
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Sonar: May 22, 2024
Are you ready to transform how you manage your fiber and fixed wireless networks? In our latest webinar, we unveiled how Preseem and Sonar’s unified...
2 min read
Rick Seemann: May 17, 2024
Recently, I sat down with Sonar’s Sr. Director of Client Services, Georgette Lopez-Aguado for our first-ever Sonar Office Hours. We took a deep dive...
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The Sonar team recently returned from the Broadband Communities Summit 2024, held in The Woodlands, Texas. As a great conference for broadband...
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Rick Seemann: May 7, 2024
Spoiler alert: We created an FCC Nutrition label generator for both Sonar customers and non-Sonar customers at no cost. Read on to learn more. Have...
1 min read
Taneil Currie: May 7, 2024
May 7th, 2024 We’re thrilled to introduce our latest feature: FCC Broadband Label Generator. The new FCC Broadband Nutrition Labels are designed to...
2 min read
Network outages are a major challenge for ISPs. Downtime frustrates customers, creates a flood of support calls, and damages your reputation. Every...
3 min read
A satisfied customer base leads to loyalty, positive word-of-mouth, and ultimately, business growth. For hybrid and fiber wireless companies,...
2 min read
Ray Bixler CEO of Sonar Software: Apr 24, 2024
The broadband landscape is in flux, creating both hurdles and a wide range of opportunities for internet service providers (ISPs). Rural communities,...
3 min read
Latency refers to the delay experienced when data travels across a network. High latency leads to slow loading times, choppy video calls, and...
2 min read
Georgette Lopez-Aguado: Apr 17, 2024
Customer reviews are a magical world and a best kept secret. As an industry, we aren’t just about internet services, we’re about building a community...
2 min read
Taneil Currie: Apr 15, 2024
In a world of 24/7 connectivity, the timing of billing notifications is more than just a logistical consideration—it’s a key factor in customer...
3 min read
Field service dispatch is where the rubber meets the road – it’s the crucial process that directly impacts how customers experience your brand. This...
3 min read
Embracing technology can transform how ISPs connect with their customers. With the right tools and strategies, ISPs can move beyond simply managing...
3 min read
The deployment and maintenance of fiber infrastructure entail significant financial investments. Effective cost management plays a role in any ISP...
2 min read
Taneil Currie: Mar 25, 2024
In a hyper-connected world, a reliable internet connection is not just a convenience—it’s a necessity. Whether it’s for work, entertainment, or...
Taneil Currie: Mar 20, 2024
March 20, 2024 🎉 We’re thrilled to introduce our latest feature: Billing Quiet Hours 🕒 Within the Billing Communications Delay section, you can now...
2 min read
Taneil Currie: Mar 18, 2024
Your customers are the lifeblood of your business, fueling its growth and success. Without them, your revenue stream would run dry. Ensuring their...
2 min read
The Sonar team was in Oklahoma City, Oklahoma from March 4th – 7th exhibiting at the 2024 WISPAMERICA conference. This show brought over 1,500 people...
2 min read
Taneil Currie: Feb 23, 2024
Artificial Intelligence (AI) stands as a beacon of transformation across industries, reshaping traditional business models and fueling unprecedented...
2 min read
Taneil Currie: Feb 19, 2024
The rivalry between fixed wireless and fiber providers has been a longstanding debate. Each technology comes with its own set of advantages and...
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