Empowering ISPs: The Broadband Blog for Growth and Innovation

Your go-to resource for the latest trends, best practices, and expert insights to help your ISP thrive. Stay ahead with tips on network optimization, customer experience, and more!.

Empowering ISPs: The Broadband Blog for Growth and Innovation

Your go-to resource for the latest trends, best practices, and expert insights to help your ISP thrive. Stay ahead with tips on network optimization, customer experience, and more!.

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1 min read

Sonar Welcomes Cameron Barragan as New Interim CEO; Simon Westlake as CTO

FRISCO, Texas, June 1st, 2023 — Sonar is excited to welcome Cameron Barragan as the new interim Chief Executive Officer of Sonar Software. Effective immediately Simon Westlake will assume the role of Chief Technology Officer. The leadership...

2 min read

North Carolina Initiates Amplified Broadband Grants Program

North Carolina is taking a proactive approach to address the digital divide by launching another round of bidding for the Growing Rural Economies...

Product Update: Customer Portal Change

May 30th, 2023 On Monday, July 10th, there will be a deployment to upgrade Sonar’s Customer Portal. As a result of this upgrade, Ubuntu 16.04 will no...

2 min read

Navigating Inflation: Strategies to Optimize Your Marketing Budget and Maximize ROI

We recently co-hosted a webinar with industry marketing experts Ken Janc and Kurt Wolterstorff of Marketbroadband, who shared strategies to optimize...

3 min read

Benefits of Email Marketing

There are various ways to strategically communicate to potential and existing customers. As an ISP, bringing in new business is always beneficial as...

2 min read

Bridging the Digital Divide and Strengthening Communities

The American Rescue Plan (ARP) is making notable strides in improving connectivity and bolstering community services across the United States. The...

3 min read

Boost Your Business Growth With an Effective Referral Program

There are so many different ways to promote your business in front of new and different people. Some promotion tactics may be more expensive or...

1 min read

The Benefits of Pre-Qualification Tools for Internet Service Providers

In the fast-paced world of technology, customers demand quick and easy access to internet services. However, identifying service coverage in their...

1 min read

New Feature: Vetro FiberMap Integration (Beta)

May 12th, 2023 We are excited to inform you that there will be a deployment on Thursday, May 18th to release our Vetro FiberMap integration into...

1 min read

Securing Funding: The Essential Guide to Grant Writing Preparedness

We recently co-hosted a webinar with grant writing expert Kimberly Young of MKY Ventures to provide guidance on securing government grants and grant...

3 min read

7 Ways to Enhance Customer Experience

ISPs operate in a highly competitive industry. Enhancing customer experience can create an overall positive impact on your business. Happy customers...

4 min read

Top Features to Look for in Field Service Dispatch Software

Field service dispatch software is essential for managing field service operations as it helps overcome various challenges faced by Internet Service...

4 min read

How Fiber Internet Can Help ISPs Attract and Retain More Customers

The internet has become an essential part of our daily lives, powering our communication, work, entertainment, and much more. As the demand for...

3 min read

Ways To Enhance Security: Protect Your Network and Customers

As an internet service provider, protecting your network along with your customers is one of the most important practices to consider.

New Feature: Voice Billing Importer

April 25th, 2023 We are excited to inform you that there will be a deployment on Thursday, April 27th for our new Voice Billing Importer feature. The...

1 min read

Streamline Your Operations with SMS Notifications

Effective internal communication is the cornerstone of any successful organization. When employees are well-informed they are more likely to feel...

3 min read

Training and Retention Strategies for Field Technicians

Field technicians hold responsibilities that help lead ISPs to success. Their everyday duties are heavily reliant on a business and customer stand...

2 min read

How ISPs Can Drive Enrollment in The Affordable Connectivity Program

The Affordable Connectivity Program (ACP) is a government initiative aimed at providing affordable internet access to underserved and unserved...

3 min read

5 Ways To Improve Supply Chain Management in Your ISP

Managing the supply chain within an organization is crucial in order to stay on top of the needs and demands of customers. As this is evolving in...

2 min read

Maximizing Productivity in the Field with Task Templates

Field technicians play an integral role in the telecommunications industry and perform various tasks, including installations, repairs, and...

New Feature: GPS Tracking

April 6th, 2023 We are excited to let you know that there will be a deployment on Thursday, April 6th to introduce a GPS tracking feature. This...

3 min read

5 Ways to Promote Brand Awareness for Your ISP

Creating and building brand awareness brings familiarity with your product or service to an audience. Having a positive relationship between...