3 min read
Embracing technology can transform how ISPs connect with their customers. With the right tools and strategies, ISPs can move beyond simply managing communication mishaps to delivering the proactive, personalized, and efficient service that builds...
3 min read
The deployment and maintenance of fiber infrastructure entail significant financial investments. Effective cost management plays a role in any ISP...
2 min read
Taneil Currie: Mar 25, 2024
In a hyper-connected world, a reliable internet connection is not just a convenience—it’s a necessity. Whether it’s for work, entertainment, or...
Taneil Currie: Mar 20, 2024
March 20, 2024 🎉 We’re thrilled to introduce our latest feature: Billing Quiet Hours 🕒 Within the Billing Communications Delay section, you can now...
2 min read
Taneil Currie: Mar 18, 2024
Your customers are the lifeblood of your business, fueling its growth and success. Without them, your revenue stream would run dry. Ensuring their...
2 min read
The Sonar team was in Oklahoma City, Oklahoma from March 4th – 7th exhibiting at the 2024 WISPAMERICA conference. This show brought over 1,500 people...
2 min read
Taneil Currie: Feb 23, 2024
Artificial Intelligence (AI) stands as a beacon of transformation across industries, reshaping traditional business models and fueling unprecedented...
2 min read
Taneil Currie: Feb 19, 2024
The rivalry between fixed wireless and fiber providers has been a longstanding debate. Each technology comes with its own set of advantages and...
1 min read
Taneil Currie: Feb 13, 2024
February 13th, 2024 Unlock a new era of precision and efficiency with Sonar’s newest feature: Anchor & Linked Serviceable Addresses. Building upon...
1 min read
Taneil Currie: Feb 7, 2024
February 7th, 2024 We are excited to be deploying our new Outbound SMS feature! This is part 2 of the earlier Outbound SMS project which went live in...
2 min read
Taneil Currie: Feb 5, 2024
In the competitive world of broadband, the battle to retain customers is just as important as acquiring new ones; this is where win-back campaigns...
3 min read
Taneil Currie: Jan 31, 2024
Field operations managers play an integral role in ensuring an ISP’s success as they oversee field technicians, manage field operations, and improve...
4 min read
Taneil Currie: Jan 25, 2024
Telecommunication is one of the fastest-growing industries in the world. Over the last decade, the global telecommunications market has seen a...
2 min read
Taneil Currie: Jan 20, 2024
Canned replies, or predefined responses, are an invaluable tool for support teams aiming to provide quick and accurate responses to frequently asked...
2 min read
Implementing mobile technology to track inventory adds a layer of agility and accessibility to managing inventory from service vehicles to the...
1 min read
Taneil Currie: Jan 16, 2024
January 16th, 2024 We are excited to announce the arrival of the Disbursement Dashboard and the complementary sonarPay Disbursement Report to Sonar!...
2 min read
Taneil Currie: Jan 16, 2024
CHICAGO, Jan. 16, 2024 /PRNewswire/ — Sonar Software, an award-winning BSS and OSS solution for internet service providers, is excited to announce...
1 min read
Taneil Currie: Jan 12, 2024
As a Fiber Internet Service Provider, it is imperative to stay up-to-date on your company’s key performance indicators (KPIs), which serve as...
2 min read
As subscribers increasingly depend on seamless and high-speed internet connectivity, fiber service providers find themselves navigating a complex...
Taneil Currie: Jan 5, 2024
January 5th, 2024 We’re excited to share that our Auth0 integration now includes Active Directory and SAML as additional authentication options! This...
3 min read
Taneil Currie: Jan 4, 2024
When starting your ISP, your initial focus may have been around the technological requirements essential for delivering services to customers....
2 min read
Providing subscribers with various service ticketing options not only streamlines issue resolution but also cultivates a more positive and empowered...
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