Empowering ISPs: The Broadband Blog for Growth and Innovation

Your go-to resource for the latest trends, best practices, and expert insights to help your ISP thrive. Stay ahead with tips on network optimization, customer experience, and more!.

Empowering ISPs: The Broadband Blog for Growth and Innovation

Your go-to resource for the latest trends, best practices, and expert insights to help your ISP thrive. Stay ahead with tips on network optimization, customer experience, and more!.

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3 min read

Tips to Successfully Overcome Staffing Challenges During Inflation

Internet service providers play an integral role in providing high-speed internet access to individuals and businesses across the globe. However, ISPs often face difficulties finding and retaining reliable staff during inflation due to wage...

Product Update: FCC Broadband Data Collection

March 30th, 2023 We have revised the old 477 Data Export to align with the specifications defined for the BDC program. To read more about each BDC...

2 min read

Ways to Reduce Revenue Leakage

Revenue leakage is lost revenue from a business that could go unnoticed.

6 min read

How to Develop a Winning Pricing Strategy

Pricing is an essential aspect of any internet service provider. Whether you’re selling products or offering services, the price you set can...

1 min read

FISPA RECAP 2023

The Sonar team was in Nashville, Tennessee last week exhibiting at the 2023 FISPA conference. It brought many executives, network operators, and...

2 min read

3 Key Ingredients to Improve Financial Operations

Financial operations are essential to your ISP’s success. However, many Internet Service Providers struggle with financial operations, especially...

1 min read

Product Update: V2 Maintenance

March 11th, 2023 We want to make you aware that on Saturday, March 11th we will be having scheduled maintenance for approximately 4-6 hours. We will...

1 min read

Product Update: Network Deployments

March 9th, 2023 There will be a deployment later today, March 9th, which will introduce some changes that allow fiber and other wireline network...

3 min read

Dispatcher Do’s & Don’ts

A dispatcher is a person behind the scenes who helps field technicians execute their onsite jobs. They are heavily relied on to make sure the field...

2 min read

5 Ways to Improve Your Accounting Process

As an internet service provider, having a quality accounting process will set you up for success in the future. This type of process will give your...

1 min read

Tips to Optimize your Ticket Resolution Process

Customer support is critical to the sustained growth of an Internet Service Provider as it directly impacts customer satisfaction and loyalty....

3 min read

Invoicing for Your ISP: Everything You Need to Know

Managing payments plays a huge role in any ISP business. Invoicing serves many purposes concerning your customers and your business finances. Knowing...

1 min read

New Feature: SMS Notifications

February 9th, 2023 We are very excited to inform you that our SMS Notifications feature is out of beta testing and now officially available to all in...

2 min read

Enhance your ISP with Billing Reports

As an ISP, it may get overwhelming manually collecting customer bills overtime. It takes up a lot of time to break down all of your billing cycles,...

2 min read

10 Signs You Have Outgrown Your Field Technician Software

As an Internet Service Provider, it’s imperative to regularly assess your current technology stack to ensure it’s still meeting your needs and...

2 min read

Tips to Help Your Customers Optimize Their Bandwidth

Customers rely on a great quality internet connection, and fast internet speed and a slow internet connection can affect your customer’s productivity...

3 min read

How to Automate your Tax Processes

Regardless of business size or type, one thing that remains certain is that tax compliance is an absolute must; and while acceptance of this...

5 min read

Automating Inventory & Purchase Order Management

Sonar’s Inventory module is designed to automate the management and procurement of inventory for your organization, and with this design manages to...

2 min read

Choosing the Right ISP Billing System

An ISP billing system can serve many different purposes with regard to keeping track of payments and sales. Knowing what to look for when obtaining a...

3 min read

Managing Expenses for a New Fiber Build with Business Intelligence

When deploying a new fiber network or upgrading an existing one, managing expenses carefully is key to ensuring the project stays within budget. To...

1 min read

Sonar’s Annual Hackathon 2023

We recently hosted our annual Sonar Hackathon, which allows our developers to compete and turn their ideas into experiments, explore new features,...

1 min read

Advantages of Single Sign On

Single Sign-On (SSO) is an authentication method that allows users to access multiple applications with a single set of credentials. The main...