1 min read
Taneil Currie: Feb 13, 2024
February 13th, 2024 Unlock a new era of precision and efficiency with Sonar’s newest feature: Anchor & Linked Serviceable Addresses. Building upon the foundation of Serviceable Addresses, this innovative addition empowers you to define, control, and...
1 min read
Taneil Currie: Feb 7, 2024
February 7th, 2024 We are excited to be deploying our new Outbound SMS feature! This is part 2 of the earlier Outbound SMS project which went live in...
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Taneil Currie: Feb 5, 2024
In the competitive world of broadband, the battle to retain customers is just as important as acquiring new ones; this is where win-back campaigns...
3 min read
Taneil Currie: Jan 31, 2024
Field operations managers play an integral role in ensuring an ISP’s success as they oversee field technicians, manage field operations, and improve...
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Taneil Currie: Jan 25, 2024
Telecommunication is one of the fastest-growing industries in the world. Over the last decade, the global telecommunications market has seen a...
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Taneil Currie: Jan 20, 2024
Canned replies, or predefined responses, are an invaluable tool for support teams aiming to provide quick and accurate responses to frequently asked...
2 min read
Implementing mobile technology to track inventory adds a layer of agility and accessibility to managing inventory from service vehicles to the...
1 min read
Taneil Currie: Jan 16, 2024
January 16th, 2024 We are excited to announce the arrival of the Disbursement Dashboard and the complementary sonarPay Disbursement Report to Sonar!...
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Taneil Currie: Jan 16, 2024
CHICAGO, Jan. 16, 2024 /PRNewswire/ — Sonar Software, an award-winning BSS and OSS solution for internet service providers, is excited to announce...
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Taneil Currie: Jan 12, 2024
As a Fiber Internet Service Provider, it is imperative to stay up-to-date on your company’s key performance indicators (KPIs), which serve as...
2 min read
As subscribers increasingly depend on seamless and high-speed internet connectivity, fiber service providers find themselves navigating a complex...
Taneil Currie: Jan 5, 2024
January 5th, 2024 We’re excited to share that our Auth0 integration now includes Active Directory and SAML as additional authentication options! This...
3 min read
Taneil Currie: Jan 4, 2024
When starting your ISP, your initial focus may have been around the technological requirements essential for delivering services to customers....
2 min read
Providing subscribers with various service ticketing options not only streamlines issue resolution but also cultivates a more positive and empowered...
2 min read
As the demand for seamless connectivity reaches new heights, Fiber providers are navigating a complex network of challenges and opportunities. Data...
3 min read
The quality of service delivered directly influences not only the satisfaction of individual subscribers but also profoundly impacts the overall...
2 min read
Taneil Currie: Dec 18, 2023
Field operations play a pivotal role in an ISP, serving as the backbone that ensures the seamless delivery of services to customers. Field...
2 min read
Telecommunication providers face a myriad of challenges in delivering exceptional customer support, ranging from escalating service demands to...
2 min read
Taneil Currie: Dec 11, 2023
Key performance metrics play a pivotal role for Internet Service Providers, providing crucial insights into the effectiveness and efficiency of...
2 min read
As businesses strive for efficiency and cost-effectiveness, understanding the role of inventory becomes paramount. From optimizing resource...
2 min read
Taneil Currie: Dec 4, 2023
As technology evolves at a relentless pace, internet service providers find themselves in a perpetual juggling act—simultaneously acquiring new...
3 min read
As the demand for personalized services escalates, the role of customer experience strategies becomes increasingly pivotal. In this blog, we will...
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