Empowering ISPs: The Broadband Blog for Growth and Innovation

Your go-to resource for the latest trends, best practices, and expert insights to help your ISP thrive. Stay ahead with tips on network optimization, customer experience, and more!.

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3 min read

Quality of Experience Impact on Reducing Customer Churn

Customer satisfaction is the driving force behind increasing revenue. For some industries, a small increase to client satisfaction can result in increasing revenue by as much as $1 billion annually, according to Forrester Research. For smaller...

3 min read

Cloud Security vs. On-Premise: Which is right for your ISP?

Cybersecurity is becoming a daily battle for businesses and customers alike. While Customers will run virus scans, avoid suspicious links and use...

4 min read

When to Outsource Customer Support & Why

Customer service is an essential part of your brand reputation and business growth. Without exceptional customer support, your company won’t thrive,...

4 min read

How to Transform Your Field Operations with a Field Tech Mobile App

With the rapid advancement in technology comes a shorter depreciation period. Combining this with an ever-growing population means that natural...

3 min read

Why Customer Portals are the Future of Customer Satisfaction

If you’ve ever subscribed to a provider offering Software-as-a-Service, you’ve likely had the pleasure (or displeasure, depending) of using a...

6 min read

Scaling Timeseries Data

Scaling timeseries data is a painful endeavor, and one we’ve had to deal with since the early days of Sonar. In this post, I’ll walk you through some...

4 min read

Don’t let Legacy Systems Impede your Growth

Legacy software is, contrary to the definition of “Legacy”, generally regarded in a fairly negative fashion. Whether from an operability standpoint,...

3 min read

How to Protect Your Data When an Employee Leaves

Although there is significant debate on how frequently individuals change careers, due to the opacity of what actually constitutes a “career change”,...

4 min read

10 Ways to Streamline Your Support Process

In today’s highly competitive environment, with multiple companies having near identical offerings, it can be difficult to stand out from the crowd;...

1 min read

Solving the Data Puzzle, How ISPs Can Leverage Data to Increase ARPU

One of the most popular puzzles of the ’70s was the Rubik’s Cube. In 1974 the Rubik’s Cube was invented by Ernő Rubik and would go on to live in...

4 min read

Security & Advantages of Sonar in the Cloud

Cloud-based solutions, cloud-based security, and Software as a Service (Saas) are all terms that grow increasingly more common and are quickly...

3 min read

Provisioning Customers & Devices in Sonar

Whether you’re a new Internet Service Provider or you’ve been serving customers for some time but want details about exactly what Sonar does for your...

8 min read

Building a Device Mapper

So, you want to contribute a device mapper to the Sonar poller. Great! Here’s a walk through on how to get started. First, you’ll need a copy of the...

8 min read

Pulse, Polling, and PHP

We recently released a new network poller for Sonar. Here’s some background on how it works! Network monitoring is a necessary part of running any...

15 min read

Being Cloud Native

Learn why Sonar runs in the cloud, and why we don’t (and can’t) offer the ability for it to be run locally, and why this is a good thing for you....

2 min read

Consuming the Sonar API

In the first three articles in this series, I walked you through how to use the API using GraphiQL, a web based tool included in Sonar. Now let’s...

3 min read

Mutations in the Sonar API

In GraphQL, a mutation is something that changes data. Whether you’re creating, updating, or deleting, running a mutation will always cause data to...

6 min read

A Deeper Dive into the new Sonar API

In my last article, I talked about the basic structure of the new, GraphQL powered Sonar API and showed you how to construct some basic queries. If...

9 min read

The New Sonar API

Welcome to the first part of the Sonar GraphQL API series. In this set of articles, I’ll teach you how to use the new, powerful GraphQL API that...

1 min read

Sonar & COVID-19

COVID-19: How Sonar is helping our partners In this time of uncertainty, the service that you, our ISP partners provide, has become paramount to the...

1 min read

COVID-19 announcement

COVID-19 Announcement As the coronavirus (COVID-19) continues to spread within North America, Sonar Software Inc. has made the decision to...

CEO Simon Westlake on The BrothersWISP

Check out the interview with our CEO Simon Westlake on The BrothersWISP where he shares Sonar’s vision of partnering to make business simple, the new...