3 min read
Starting in 1999, the FCC has required most service providers to provide census block data about their subscribers twice a year in the form of the Form 477 report. This report is designed to help the FCC identify underserved areas of opportunity,...
3 min read
Taxation in the telecommunications industry is a complicated topic. A common misconception with taxation is that no taxes are due because no physical...
3 min read
As an Internet Service Provider, it is essential to keep up with your company’s key performance indicators, also known as KPIs. KPIs help with...
3 min read
Building a business relies on more than a product and a can-do attitude. Establishing a finance team that can be proactive with the health of your...
5 min read
Operating an ISP can feel like an endless list of to-dos, emails, and mundane tasks that consume entire days. There are many businesses that place a...
3 min read
In today’s competitive broadband market, multi-dwelling units (MDUs) are emerging as an untapped goldmine. With the right strategies, internet...
2 min read
At Sonar, we created software with the intention of improving the operational efficiency of your Internet Service Provider business. With so many...
4 min read
Whether you’re a large or small Internet Service Provider, your company’s underlying goal is to grow. While expanding into new markets can be an...
3 min read
Attracting new customers to your service offerings can be a challenge, whether you’re an established player in the market or a new entrant. Balancing...
4 min read
Whether you’ve been in customer service for years or are freshly starting out, you’ve likely heard some reference to new customers costing more than...
10 min read
Let’s go over a scenario that may sound familiar: Accounting software open on one window, calendar on another with reminders frequently going off so...
3 min read
Cybercrime has vastly changed in the last 20 years, and the way we protect ourselves has had to change too. These days, hackers are using...
5 min read
For a long time, Sonar has handled DHCP and option 82 requests for large networks using the Sonar DHCP Batcher. Now, this functionality has been...
3 min read
Remember the good old days when software was deployed on physical servers and then tucked away in a cabinet or data center? More often than not tens,...
3 min read
Operating an Internet Service Provider is becoming an increasingly competitive industry – with both American and Canadian governments providing...
13 min read
There’s never been a greater need for software that can support multiple brands and multiple entities than there is in the current ISP market space....
4 min read
Scheduling field technicians is unlike scheduling a member of your office staff; it comes with considerations of drive time, stock levels, and the...
4 min read
One of the leading causes of errors and accidents in the workplace is human error, just your regular run-of-the-mill mistake, and the reason for this...
2 min read
In today’s ISP market, growth is happening faster than ever. Competition is fierce, and companies are expanding by merging, acquiring, and bringing...
3 min read
In other blog posts, such as the Quality of Experience Impact on Reducing Customer Churn, how Sonar facilitates customer retention has been...
5 min read
Financial health is the cornerstone for an Internet Service Providers’ capacity to deliver a quality customer experience, remain competitive, and...
12 min read
Have you ever read the release notes for a new piece of software or app? It’s very common that, amongst the specific changes and improvements, that...
