13 min read
How to Leverage Sonar’s Multi-Tenancy to Grow Your Business
There’s never been a greater need for software that can support multiple brands and multiple entities than there is in the current ISP market...
In other blog posts, such as the Quality of Experience Impact on Reducing Customer Churn, how Sonar facilitates customer retention has been highlighted as a means of succeeding as an Internet Service Provider. Another equally important means to success is the process of attracting new customers to the services your organization offers.
To attract customers, Internet Service Providers need to be able to reach their audience with accurate messaging. This is where marketing your services comes into play. Whether you’re leveraging traditional or digital marketing methods, creating the right campaigns to reach the right audience can be a challenge for an Internet Service Provider.
Why your organization needs marketing
Marketing, or advertising your services, can be broadly defined by two distinct strategies:
With either strategy, you still need to identify your audience. While there are excellent reasons to use either strategy and in some cases reasons to combine them into a single campaign, marketing is ultimately a means to grow your organization. When properly implemented, marketing can be used to inform your business decisions, engage with your customers, sell your services, and sparks consistent growth in your business. MarketBroadband simplifies both approaches to help save time and money by avoiding casting too large a net and wasting advertising budget, all while automating the process in order to save time.
How MarketBroadband Makes a Difference
MarketBroadband is a marketing and fulfillment firm specifically tailored to Internet Service Providers across all markets. They specialize in providing in-network marketing. What this means for your organization is the removal of wasted marketing expense and the elimination of missed customer opportunities. They mix offline and online marketing tactics in order to help their clients communicate with prospective customers effectively.
By combining geographical information systems and your customer database and serviceable address list from Sonar, MarketBroadband will plan a specifically targeted marketing campaign around the services you offer. This combination also allows them to segment the campaign by using key marketing data sources to identify business data, US Postal data, consumer demographics and lifestyle data, new movers, and other managed specialty lists.
How MarketBroadband Delivers their Campaigns
After using your network and customer data to determine the segments that will be targeted by the campaign, MarketBroadband will use several different tactics:
Connecting MarketBroadband with your Sonar instance
Sending your existing customer list and network area information to MarketBroadband is as easy as providing your account number to the Sonar integration from the “Integrations” menu of your instance’s settings:
Activating this integration will regularly upload lists of active, newly activated, and inactive customers to MarketBroadband. The integration also allows you to define the radius mailing quantity, which will determine the number of mailers that are sent out in accordance with the number of new installations your organization performs in any given month. For example, in a scenario where a given ISP performs 100 installations in a month, the following will occur:
With this integration enabled, you’ll be able to more reliably and accurately market your services to potential customers within your service area with the help of MarketBroadband and Sonar by investing funds where they’ll have the most impact, and building marketing campaigns that target your consumers in the most efficient ways.
Marketing doesn’t have to be a bad thing. Contact MarketBroadband for more information on what they can offer and how they can work with your Sonar instance and your data.
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