1 min read
Taneil Currie: Apr 22, 2023
Effective internal communication is the cornerstone of any successful organization. When employees are well-informed they are more likely to feel engaged and invested in their work, leading to increased productivity and improved job satisfaction.
3 min read
Field technicians hold responsibilities that help lead ISPs to success. Their everyday duties are heavily reliant on a business and customer stand...
2 min read
Taneil Currie: Apr 14, 2023
The Affordable Connectivity Program (ACP) is a government initiative aimed at providing affordable internet access to underserved and unserved...
3 min read
Managing the supply chain within an organization is crucial in order to stay on top of the needs and demands of customers. As this is evolving in...
2 min read
Taneil Currie: Apr 8, 2023
Field technicians play an integral role in the telecommunications industry and perform various tasks, including installations, repairs, and...
Taneil Currie: Apr 6, 2023
April 6th, 2023 We are excited to let you know that there will be a deployment on Thursday, April 6th to introduce a GPS tracking feature. This...
3 min read
Creating and building brand awareness brings familiarity with your product or service to an audience. Having a positive relationship between...
3 min read
Taneil Currie: Apr 2, 2023
Internet service providers play an integral role in providing high-speed internet access to individuals and businesses across the globe. However,...
Taneil Currie: Mar 30, 2023
March 30th, 2023 We have revised the old 477 Data Export to align with the specifications defined for the BDC program. To read more about each BDC...
2 min read
Revenue leakage is lost revenue from a business that could go unnoticed.
6 min read
Taneil Currie: Mar 24, 2023
Pricing is an essential aspect of any internet service provider. Whether you’re selling products or offering services, the price you set can...
1 min read
The Sonar team was in Nashville, Tennessee last week exhibiting at the 2023 FISPA conference. It brought many executives, network operators, and...
2 min read
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Sonar: Mar 14, 2023
Financial operations are essential to your ISP’s success. However, many Internet Service Providers struggle with financial operations, especially...
1 min read
Taneil Currie: Mar 11, 2023
March 11th, 2023 We want to make you aware that on Saturday, March 11th we will be having scheduled maintenance for approximately 4-6 hours. We will...
1 min read
Taneil Currie: Mar 9, 2023
March 9th, 2023 There will be a deployment later today, March 9th, which will introduce some changes that allow fiber and other wireline network...
3 min read
A dispatcher is a person behind the scenes who helps field technicians execute their onsite jobs. They are heavily relied on to make sure the field...
2 min read
Taneil Currie: Mar 1, 2023
As an internet service provider, having a quality accounting process will set you up for success in the future. This type of process will give your...
1 min read
Taneil Currie: Feb 21, 2023
Customer support is critical to the sustained growth of an Internet Service Provider as it directly impacts customer satisfaction and loyalty....
3 min read
Managing payments plays a huge role in any ISP business. Invoicing serves many purposes concerning your customers and your business finances. Knowing...
1 min read
Taneil Currie: Feb 9, 2023
February 9th, 2023 We are very excited to inform you that our SMS Notifications feature is out of beta testing and now officially available to all in...
2 min read
As an ISP, it may get overwhelming manually collecting customer bills overtime. It takes up a lot of time to break down all of your billing cycles,...
2 min read
Taneil Currie: Feb 4, 2023
As an Internet Service Provider, it’s imperative to regularly assess your current technology stack to ensure it’s still meeting your needs and...
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