.png?width=5766&height=1528&name=Sonar%20Logo%20-%20Black%20(Transparent).png "Sonar Logo - Black (Transparent)")
3 min read
Ways To Enhance Security: Protect Your Network and Customers
As an internet service provider, protecting your network along with your customers is one of the most important practices to consider.
New Feature: Voice Billing Importer
Taneil Currie: Apr 25, 2023
April 25th, 2023 We are excited to inform you that there will be a deployment on Thursday, April 27th for our new Voice Billing Importer feature. The...
1 min read
Streamline Your Operations with SMS Notifications
Taneil Currie: Apr 22, 2023
Effective internal communication is the cornerstone of any successful organization. When employees are well-informed they are more likely to feel...
3 min read
Training and Retention Strategies for Field Technicians
Field technicians hold responsibilities that help lead ISPs to success. Their everyday duties are heavily reliant on a business and customer stand...
2 min read
How ISPs Can Drive Enrollment in The Affordable Connectivity Program
Taneil Currie: Apr 14, 2023
The Affordable Connectivity Program (ACP) is a government initiative aimed at providing affordable internet access to underserved and unserved...
3 min read
5 Ways To Improve Supply Chain Management in Your ISP
Managing the supply chain within an organization is crucial in order to stay on top of the needs and demands of customers. As this is evolving in...
2 min read
Maximizing Productivity in the Field with Task Templates
Taneil Currie: Apr 8, 2023
Field technicians play an integral role in the telecommunications industry and perform various tasks, including installations, repairs, and...
New Feature: GPS Tracking
Taneil Currie: Apr 6, 2023
April 6th, 2023 We are excited to let you know that there will be a deployment on Thursday, April 6th to introduce a GPS tracking feature. This...
3 min read
5 Ways to Promote Brand Awareness for Your ISP
Creating and building brand awareness brings familiarity with your product or service to an audience. Having a positive relationship between...
3 min read
Tips to Successfully Overcome Staffing Challenges During Inflation
Taneil Currie: Apr 2, 2023
Internet service providers play an integral role in providing high-speed internet access to individuals and businesses across the globe. However,...
Product Update: FCC Broadband Data Collection
Taneil Currie: Mar 30, 2023
March 30th, 2023 We have revised the old 477 Data Export to align with the specifications defined for the BDC program. To read more about each BDC...
2 min read
Ways to Reduce Revenue Leakage
Revenue leakage is lost revenue from a business that could go unnoticed.
6 min read
How to Develop a Winning Pricing Strategy
Taneil Currie: Mar 24, 2023
Pricing is an essential aspect of any internet service provider. Whether you’re selling products or offering services, the price you set can...
1 min read
FISPA RECAP 2023
The Sonar team was in Nashville, Tennessee last week exhibiting at the 2023 FISPA conference. It brought many executives, network operators, and...
2 min read
3 Key Ingredients to Improve Financial Operations
.png?width=30&name=Sonar%20Logo%20-%20George%20(Transparent).png){kind=small}
Sonar: Mar 14, 2023
Financial operations are essential to your ISP’s success. However, many Internet Service Providers struggle with financial operations, especially...
1 min read
Product Update: V2 Maintenance
Taneil Currie: Mar 11, 2023
March 11th, 2023 We want to make you aware that on Saturday, March 11th we will be having scheduled maintenance for approximately 4-6 hours. We will...
1 min read
Product Update: Network Deployments
Taneil Currie: Mar 9, 2023
March 9th, 2023 There will be a deployment later today, March 9th, which will introduce some changes that allow fiber and other wireline network...
3 min read
Dispatcher Do’s & Don’ts
A dispatcher is a person behind the scenes who helps field technicians execute their onsite jobs. They are heavily relied on to make sure the field...
2 min read
5 Ways to Improve Your Accounting Process
Taneil Currie: Mar 1, 2023
As an internet service provider, having a quality accounting process will set you up for success in the future. This type of process will give your...
1 min read
Tips to Optimize your Ticket Resolution Process
Taneil Currie: Feb 21, 2023
Customer support is critical to the sustained growth of an Internet Service Provider as it directly impacts customer satisfaction and loyalty....
3 min read
Invoicing for Your ISP: Everything You Need to Know
Managing payments plays a huge role in any ISP business. Invoicing serves many purposes concerning your customers and your business finances. Knowing...
1 min read
New Feature: SMS Notifications
Taneil Currie: Feb 9, 2023
February 9th, 2023 We are very excited to inform you that our SMS Notifications feature is out of beta testing and now officially available to all in...