3 min read
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Sonar: Aug 9, 2022
In a previously created guide, we showcased how you can use Key Performance Indicators to track the overall effectiveness of your organization, focusing mostly on customer satisfaction and customer support statistics. While that is a very common...
3 min read
Sonar: Aug 3, 2022
It’s an undeniable fact that your NOC (Network Operation Center) is the backbone of your ISP. Of course, competitive pricing and positive customer...
3 min read
Sonar: Jul 19, 2022
Starting in 1999, the FCC has required most service providers to provide census block data about their subscribers twice a year in the form of the...
3 min read
Sonar: Jul 8, 2022
Taxation in the telecommunications industry is a complicated topic. A common misconception with taxation is that no taxes are due because no physical...
3 min read
Sonar: Jun 10, 2022
As an Internet Service Provider, it is essential to keep up with your company’s key performance indicators, also known as KPIs. KPIs help with...
3 min read
Sonar: Jun 2, 2022
Building a business relies on more than a product and a can-do attitude. Establishing a finance team that can be proactive with the health of your...
5 min read
Sonar: May 25, 2022
Operating an ISP can feel like an endless list of to-dos, emails, and mundane tasks that consume entire days. There are many businesses that place a...
3 min read
Taneil Currie: May 11, 2022
In today’s competitive broadband market, multi-dwelling units (MDUs) are emerging as an untapped goldmine. With the right strategies, internet...
2 min read
Sonar: May 10, 2022
At Sonar, we created software with the intention of improving the operational efficiency of your Internet Service Provider business. With so many...
4 min read
Sonar: May 3, 2022
Whether you’re a large or small Internet Service Provider, your company’s underlying goal is to grow. While expanding into new markets can be an...
3 min read
Sonar: Apr 18, 2022
Attracting new customers to your service offerings can be a challenge, whether you’re an established player in the market or a new entrant. Balancing...
4 min read
Sonar: Mar 16, 2022
Whether you’ve been in customer service for years or are freshly starting out, you’ve likely heard some reference to new customers costing more than...
10 min read
Sonar: Mar 9, 2022
Let’s go over a scenario that may sound familiar: Accounting software open on one window, calendar on another with reminders frequently going off so...
3 min read
Sonar: Feb 21, 2022
Cybercrime has vastly changed in the last 20 years, and the way we protect ourselves has had to change too. These days, hackers are using...
5 min read
Sonar: Feb 14, 2022
For a long time, Sonar has handled DHCP and option 82 requests for large networks using the Sonar DHCP Batcher. Now, this functionality has been...
3 min read
Sonar: Feb 9, 2022
Remember the good old days when software was deployed on physical servers and then tucked away in a cabinet or data center? More often than not tens,...
3 min read
Sonar: Jan 28, 2022
Operating an Internet Service Provider is becoming an increasingly competitive industry – with both American and Canadian governments providing...
13 min read
Sonar: Jan 24, 2022
There’s never been a greater need for software that can support multiple brands and multiple entities than there is in the current ISP market space....
4 min read
Sonar: Jan 14, 2022
Scheduling field technicians is unlike scheduling a member of your office staff; it comes with considerations of drive time, stock levels, and the...
4 min read
Sonar: Dec 21, 2021
One of the leading causes of errors and accidents in the workplace is human error, just your regular run-of-the-mill mistake, and the reason for this...
2 min read
Taneil Currie: Nov 19, 2021
In today’s ISP market, growth is happening faster than ever. Competition is fierce, and companies are expanding by merging, acquiring, and bringing...
3 min read
Sonar: Oct 12, 2021
In other blog posts, such as the Quality of Experience Impact on Reducing Customer Churn, how Sonar facilitates customer retention has been...
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