3 min read
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Sonar: Oct 12, 2021
In other blog posts, such as the Quality of Experience Impact on Reducing Customer Churn, how Sonar facilitates customer retention has been highlighted as a means of succeeding as an Internet Service Provider. Another equally important means to...
5 min read
Taneil Currie: Sep 8, 2021
Financial health is the cornerstone for an Internet Service Providers’ capacity to deliver a quality customer experience, remain competitive, and...
12 min read
Sonar: Aug 30, 2021
Have you ever read the release notes for a new piece of software or app? It’s very common that, amongst the specific changes and improvements, that...
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3 min read
Taneil Currie: Aug 9, 2021
Cybersecurity is becoming a daily battle for businesses and customers alike. While Customers will run virus scans, avoid suspicious links and use...
4 min read
Taneil Currie: Jun 8, 2021
Customer service is an essential part of your brand reputation and business growth. Without exceptional customer support, your company won’t thrive,...
4 min read
Sonar: Jun 2, 2021
With the rapid advancement in technology comes a shorter depreciation period. Combining this with an ever-growing population means that natural...
3 min read
Sonar: Apr 28, 2021
If you’ve ever subscribed to a provider offering Software-as-a-Service, you’ve likely had the pleasure (or displeasure, depending) of using a...
6 min read
Sonar: Apr 22, 2021
Scaling timeseries data is a painful endeavor, and one we’ve had to deal with since the early days of Sonar. In this post, I’ll walk you through some...
4 min read
Sonar: Mar 15, 2021
Legacy software is, contrary to the definition of “Legacy”, generally regarded in a fairly negative fashion. Whether from an operability standpoint,...
3 min read
Sonar: Mar 4, 2021
Although there is significant debate on how frequently individuals change careers, due to the opacity of what actually constitutes a “career change”,...
4 min read
Taneil Currie: Feb 23, 2021
In today’s highly competitive environment, with multiple companies having near identical offerings, it can be difficult to stand out from the crowd;...
2 min read
Taneil Currie: Feb 17, 2021
As industries grow increasingly digital and customer expectations rise, managing field operations effectively has become more crucial than ever. In...
1 min read
Taneil Currie: Feb 5, 2021
One of the most popular puzzles of the ’70s was the Rubik’s Cube. In 1974 the Rubik’s Cube was invented by Ernő Rubik and would go on to live in...
1 min read
Taneil Currie: Jan 21, 2021
To survive in a competitive environment and adapt to new market reality, it is vital for Internet Service Providers to continuously evaluate business...
4 min read
Sonar: Jan 14, 2021
Cloud-based solutions, cloud-based security, and Software as a Service (Saas) are all terms that grow increasingly more common and are quickly...
2 min read
Taneil Currie: Nov 4, 2020
Customer satisfaction has become the most important differentiator for broadband providers. In an industry where technology and user demands evolve...
1 min read
Taneil Currie: Oct 21, 2020
Inventory management is essential for any ISP looking to stay competitive and profitable. Inefficient inventory management doesn’t just slow...
3 min read
Sonar: Oct 13, 2020
Whether you’re a new Internet Service Provider or you’ve been serving customers for some time but want details about exactly what Sonar does for your...
8 min read
Sonar: Oct 2, 2020
So, you want to contribute a device mapper to the Sonar poller. Great! Here’s a walk through on how to get started. First, you’ll need a copy of the...
8 min read
Sonar: Oct 1, 2020
We recently released a new network poller for Sonar. Here’s some background on how it works! Network monitoring is a necessary part of running any...
15 min read
Sonar: Sep 29, 2020
Learn why Sonar runs in the cloud, and why we don’t (and can’t) offer the ability for it to be run locally, and why this is a good thing for you....
2 min read
Sonar: Sep 28, 2020
In the first three articles in this series, I walked you through how to use the API using GraphiQL, a web based tool included in Sonar. Now let’s...
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