1 min read
Rick Seemann: Sep 29, 2025
September 29, 2025 We’re excited to announce Sonar Retain: AI-Powered Retention & CX Intelligence We’ve teamed up with QueSee to bring Sonar users a powerful new tool to proactively reduce churn, improve agent performance, and deliver a consistently...
4 min read
Georgette Lopez-Aguado: Sep 24, 2025
What happens when you give a child a computer? Not just any computer, their own device. One that’s not shared, not locked down by school software,...
3 min read
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Sonar: Sep 17, 2025
If 2024 was marked by hesitation, 2025 is shaping up to be the year fiber moves from momentum to mandate. While the broadband industry saw record...
1 min read
Rick Seemann: Sep 11, 2025
September 10, 2025 We’ve introduced a new premium integration with Adtran Mosaic Cloud Platform (MCP) to bring powerful automation and real-time data...
2 min read
Madeline Hanna: Sep 11, 2025
When BEAD was first announced, many fiber operators saw it as the golden ticket for rural broadband builds. But with recent...
1 min read
Sonar: Sep 3, 2025
ISPs need reliable infrastructure to serve their communities, and that means staying ahead of issues before they affect service. Managing network...
3 min read
Taneil Currie: Aug 29, 2025
A few days ago, I got a text from my internet service provider, Bell. It wasn’t about billing or data usage—it was something unexpected. As one of...
3 min read
5 Times ISPs Should Personally Reach Out (and Why It Matters) For ISPs, the customer relationship keeps growing long after onboarding. Ignore it and...
2 min read
Sonar: Aug 27, 2025
For ISPs, managing inventory means ensuring the right equipment is available when and where it’s needed. Delays or shortages can slow down...
1 min read
Rick Seemann: Aug 27, 2025
August 26, 2025 We’re excited to announce a new way to communicate directly with your subscribers - no ticket required. With Direct Messages, you can...
4 min read
Taneil Currie: Aug 27, 2025
Compliance is one of the most resource-intensive challenges broadband providers face. Between FCC filings, BEAD funding requirements, and SLA...
3 min read
Taneil Currie: Aug 25, 2025
Customer acquisition gets a lot of attention. But if you’re not thinking about how to grow revenue after the first install, you’re likely missing out...
3 min read
Ella Pratti: Aug 23, 2025
Let’s be honest—400G isn’t coming. It’s here.
2 min read
Taneil Currie: Aug 21, 2025
FCC reporting can be complex. With multiple filings due throughout the year and updates to key programs, broadband providers need a clear, reliable...
1 min read
Sonar: Aug 20, 2025
For ISPs, customer support is all about balance: keeping teams efficient while making sure customers feel heard. That’s where Sonar’s ticketing...
2 min read
Ray Bixler CEO of Sonar Software: Aug 19, 2025
There’s a phrase I keep coming back to these days: the time to build is now. Not just in the sense of digging trenches or lighting up new fiber...
3 min read
Taneil Currie: Aug 19, 2025
When service drops or billing questions pop up, support is on the front line. They’re the ones fielding calls, easing frustrations, and keeping...
1 min read
Georgette Lopez-Aguado: Aug 14, 2025
The NTIA’s 2025 restructuring of the BEAD program has reshaped nearly every facet of how broadband funding will be awarded—and perhaps none more...
2 min read
Sonar: Aug 13, 2025
For ISP’s, delivering reliable field service is a core part of the customer experience. Missed appointments, long travel times, and disconnected...
3 min read
Madeline Hanna: Aug 7, 2025
ISP Revenue Leakage: The Silent Profit Killer A 2 a.m. storm knocks out a fiber trunk. A retail chain’s backup connection kicks in automatically....
4 min read
Rick Seemann: Aug 7, 2025
Q2 Highlights I know you’re busy, so I’ll keep this simple: here’s what's improved, what’s brand new, and what you can expect to see next from Sonar.
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