Empowering ISPs: The Broadband Blog for Growth and Innovation

3 min read

Fiber Resurgence 2025: What ISPs Need to Know

Sonar: Sep 17, 2025

If 2024 was marked by hesitation, 2025 is shaping up to be the year fiber moves from momentum to mandate. While the broadband industry saw record...

1 min read

New Feature: Adtran Mosaic Cloud Platform

Rick Seemann: Sep 11, 2025

September 10, 2025 We’ve introduced a new premium integration with Adtran Mosaic Cloud Platform (MCP) to bring powerful automation and real-time data...

2 min read

Lost Out On BEAD Funding? Here’s How Fiber Operators Can Still Win

Madeline Hanna: Sep 11, 2025

When BEAD was first announced, many fiber operators saw it as the golden ticket for rural broadband builds. But with recent...

1 min read

Technical, Networking & Incident Response Automation with Sonar: Stability Without the Strain

Sonar: Sep 3, 2025

ISPs need reliable infrastructure to serve their communities, and that means staying ahead of issues before they affect service. Managing network...

3 min read

Creative Revenue Streams for ISPs: How to Stay Ahead in the AI Era

Taneil Currie: Aug 29, 2025

A few days ago, I got a text from my internet service provider, Bell. It wasn’t about billing or data usage—it was something unexpected. As one of...

3 min read

5 Times ISPs Should Personally Reach Out (and Why It Matters)

5 Times ISPs Should Personally Reach Out (and Why It Matters) For ISPs, the customer relationship keeps growing long after onboarding. Ignore it and...

2 min read

Inventory & Procurement Automation with Sonar: Smarter Stock, Smoother Operations

Sonar: Aug 27, 2025

For ISPs, managing inventory means ensuring the right equipment is available when and where it’s needed. Delays or shortages can slow down...

1 min read

New Feature: Direct Account Messaging

Rick Seemann: Aug 27, 2025

August 26, 2025 We’re excited to announce a new way to communicate directly with your subscribers - no ticket required. With Direct Messages, you can...

4 min read

Using a Custom GPT to Simplify Compliance for ISPs

Taneil Currie: Aug 27, 2025

Compliance is one of the most resource-intensive challenges broadband providers face. Between FCC filings, BEAD funding requirements, and SLA...

3 min read

Using AI to Drive Revenue Growth for ISPs

Taneil Currie: Aug 25, 2025

Customer acquisition gets a lot of attention. But if you’re not thinking about how to grow revenue after the first install, you’re likely missing out...

3 min read

Fiber Meets AI: What ISPs Need to Know

Ella Pratti: Aug 23, 2025

Let’s be honest—400G isn’t coming. It’s here.

2 min read

Understanding FCC Reporting Requirements in 2025

Taneil Currie: Aug 21, 2025

FCC reporting can be complex. With multiple filings due throughout the year and updates to key programs, broadband providers need a clear, reliable...

1 min read

Smarter Customer Support with Sonar’s Ticketing Tools

Sonar: Aug 20, 2025

For ISPs, customer support is all about balance: keeping teams efficient while making sure customers feel heard. That’s where Sonar’s ticketing...

2 min read

What Broadband Leadership Really Looks Like in 2025

Ray Bixler CEO of Sonar Software: Aug 19, 2025

There’s a phrase I keep coming back to these days: the time to build is now. Not just in the sense of digging trenches or lighting up new fiber...

3 min read

How AI Can Reduce Support Costs for Broadband Providers

Taneil Currie: Aug 19, 2025

When service drops or billing questions pop up, support is on the front line. They’re the ones fielding calls, easing frustrations, and keeping...

1 min read

Delivering the Best Broadband at the Best Cost for BEAD Funding

Georgette Lopez-Aguado: Aug 14, 2025

The NTIA’s 2025 restructuring of the BEAD program has reshaped nearly every facet of how broadband funding will be awarded—and perhaps none more...

2 min read

Automating Field Service & Dispatch with Sonar: Smarter, Faster On-Site Operations

Sonar: Aug 13, 2025

For ISP’s, delivering reliable field service is a core part of the customer experience. Missed appointments, long travel times, and disconnected...

3 min read

Stop the Leak: How ISPs Lose Revenue—and How Sonar's OSS/BSS Solution Helps Plug Every Hole

Madeline Hanna: Aug 7, 2025

ISP Revenue Leakage: The Silent Profit Killer A 2 a.m. storm knocks out a fiber trunk. A retail chain’s backup connection kicks in automatically....

4 min read

What We Shipped in Q2 (and What We’re Doing Next)

Rick Seemann: Aug 7, 2025

Q2 Highlights I know you’re busy, so I’ll keep this simple: here’s what's improved, what’s brand new, and what you can expect to see next from Sonar.

2 min read

New Feature: Dual Data Service Billing

Rick Seemann: Aug 6, 2025

1 min read

Automating Billing, Payments & Reporting with Sonar: Smarter Workflows for ISPs

Sonar: Aug 6, 2025

Managing finances is one of the most resource-intensive aspects of running an internet service provider. Generating invoices, tracking payments and...