Empowering ISPs: The Broadband Blog for Growth and Innovation

Your go-to resource for the latest trends, best practices, and expert insights to help your ISP thrive. Stay ahead with tips on network optimization, customer experience, and more!.

Empowering ISPs: The Broadband Blog for Growth and Innovation

Your go-to resource for the latest trends, best practices, and expert insights to help your ISP thrive. Stay ahead with tips on network optimization, customer experience, and more!.

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2 min read

The AI Traffic Conductor: Unleashing the Full Potential of Your ISP Network

In the fast-paced world of internet service provision, where bandwidth demands are skyrocketing and customer expectations are higher than ever, the ability to manage and optimize network traffic is paramount. Traditional methods are no longer...

3 min read

Maximize ROI with AI-Driven Planning

Traditional capacity planning methods, often relying on historical data and manual analysis, are struggling to keep up with the dynamic nature of...

2 min read

Cybersecurity Compliance Isn’t Optional: Navigating the Regulatory Landscape for ISPs

In the digital age, data is the new currency, and Internet Service Providers (ISPs) are its custodians. With great power comes great responsibility,...

1 min read

Cyber Threats 101 for ISPs: Know Your Enemy

The digital realm is a battlefield, and as an Internet Service Provider (ISP), your network is constantly under siege. But to effectively defend...

3 min read

From Chaos to Cash Flow: How Automation and Integration Revolutionize ISP Billing and Payments

Managing your day-to-day billing processes with an automated ISP billing system is the most efficient way to save time and money. Leveraging...

1 min read

Calix & Sonar: Supercharge Automation with Enhanced Integration

I’m excited to delve deeper into the world of enhanced Calix integrations coming to Sonar in Q2 and beyond. As you may recall from our recent Office...

1 min read

The High Stakes of Cybersecurity for ISPs: It’s Not Just About Data

In today’s interconnected world, the risks faced by Internet Service Providers (ISPs) extend far beyond the protection of customer data. While data...

3 min read

Dispatch Automation for Fiber Providers

Dispatch teams are the unsung heroes, orchestrating the complex dance between customer needs and technician availability. They are the vital link...

3 min read

Incident Response: Built to Scale

Network outages and disruptions are a fact of life in the interconnected world. When internet service goes down, it's not just an inconvenience – it...

2 min read

Mastering Hybrid Networks: Sonar & Preseem’s FW & Fiber Management Powerhouse

Are you ready to transform how you manage your fiber and fixed wireless networks? In our latest webinar, we unveiled how Preseem and Sonar’s unified...

2 min read

Sonar’s Q1 Innovations: Enhanced Billing, FCC Compliance, & Service Automation (Plus Q2 Sneak Peek)

Recently, I sat down with Sonar’s Sr. Director of Client Services, Georgette Lopez-Aguado for our first-ever Sonar Office Hours. We took a deep dive...

1 min read

Broadband Communities Summit 2024 Recap

The Sonar team recently returned from the Broadband Communities Summit 2024, held in The Woodlands, Texas. As a great conference for broadband...

3 min read

Decoding the FCC Nutrition Labels: What Every ISP Should Know

Spoiler alert: We created an FCC Nutrition label generator for both Sonar customers and non-Sonar customers at no cost. Read on to learn more. Have...

1 min read

New Feature: FCC Broadband Label Generator

May 7th, 2024 We’re thrilled to introduce our latest feature: FCC Broadband Label Generator. The new FCC Broadband Nutrition Labels are designed to...

2 min read

Syncing Network Monitoring with Sonar

Network outages are a major challenge for ISPs. Downtime frustrates customers, creates a flood of support calls, and damages your reputation. Every...

3 min read

Elevating Customer Support with Metrics and Strategies

A satisfied customer base leads to loyalty, positive word-of-mouth, and ultimately, business growth. For hybrid and fiber wireless companies,...

2 min read

Seizing the Moment: BEAD Funding, Regulatory Shifts, and the Future of Rural Broadband

The broadband landscape is in flux, creating both hurdles and a wide range of opportunities for internet service providers (ISPs). Rural communities,...

3 min read

Beyond the Buffer: Latency Optimization

Latency refers to the delay experienced when data travels across a network. High latency leads to slow loading times, choppy video calls, and...

2 min read

Unleashing the Power of Customer Love

Customer reviews are a magical world and a best kept secret. As an industry, we aren’t just about internet services, we’re about building a community...

2 min read

Timing is Everything: The Importance of Billing Quiet Hours for ISPs

In a world of 24/7 connectivity, the timing of billing notifications is more than just a logistical consideration—it’s a key factor in customer...

3 min read

Enhancing Customer Satisfaction Through Field Service Dispatch

Field service dispatch is where the rubber meets the road – it’s the crucial process that directly impacts how customers experience your brand. This...

3 min read

Utilizing Ticketing Systems for Effective Subscriber Communication

Embracing technology can transform how ISPs connect with their customers. With the right tools and strategies, ISPs can move beyond simply managing...