Elevating The Customer Experience With Sonar + GoCare

Today’s broadband subscribers want more than fast speeds. They want fast answers. Long hold times and generic responses simply don’t work anymore. People expect self-serve tools, instant updates, and personalized communication that makes them feel valued.

That’s why Sonar and GoCare have partnered to help ISPs meet those expectations while keeping operations efficient. Together, they make it possible to automate common support tasks, improve communication, and deliver the kind of experience that keeps customers loyal.

Why Support Experience Matters More Than Ever

Seventy percent of customers say their support experience is the main reason they stay loyal to a brand. For ISPs, every interaction counts. Whether it’s a billing question, a payment reminder, or an outage update, customers expect clarity and speed.

GoCare helps reduce the workload on your support team by automating routine requests. Through SMS, email, and app-based communication, customers can check balances, make payments, or get updates in seconds.

It’s not just about responding faster. It’s about giving customers the tools to help themselves and freeing your team to focus on the moments that matter most.

What the Sonar and GoCare Integration Enables

Sonar serves as the source of truth for subscriber and billing data. GoCare connects directly to that data to deliver accurate, real-time information without manual input from your staff.

Here’s what the integration enables:

• Automated billing reminders and balance alerts

• Instant service outage notifications via SMS or app

• Self-service options for payments and troubleshooting

• Targeted messages based on customer account details

The outcome is less strain on your support team and a smoother experience for your customers.

Operational Impact for ISPs

ISPs using GoCare have reported:

• 30 to 50 percent fewer calls related to billing

• Faster resolution times and fewer escalations

• Higher satisfaction scores thanks to proactive, personalized communication

When combined with Sonar, these efficiencies extend across the entire customer lifecycle. The integration helps ensure that every message, alert, or update is timely and relevant.

Support That Scales With You

Delivering great support doesn’t have to mean hiring more people. With Sonar and GoCare, ISPs can provide responsive, automated, and personal service at scale while keeping operations simple and efficient.

Ready to transform your support experience?
Explore the Sonar and GoCare integration to see how you can create stronger connections with your customers from day one. Schedule a Demo