Securing Funding: The Essential Guide to Grant Writing Preparedness

We recently co-hosted a webinar with grant writing expert Kimberly Young of MKY Ventures to provide guidance on securing government grants and grant writing preparedness for internet service providers. The webinar covered various topics, including developing a strong grant proposal, ISP certifications, the grant funding lifecycle, identifying the right funding opportunities, understanding the application process, matching funds, and the [...]

By |2023-05-09T18:56:39-05:00May 10, 2023|Webinars|

7 Ways to Enhance Customer Experience

ISPs operate in a highly competitive industry. Enhancing customer experience can create an overall positive impact on your business. Happy customers are more likely to use your services, which leads to a greater customer retention rate. It also gives a competitive advantage by making unique experiences for current customers as well as attracting new ones.  Having a system that [...]

By |2023-05-09T18:54:25-05:00May 7, 2023|Business Strategies for ISPs|

Top Features to Look for in Field Service Dispatch Software

Field service dispatch software is essential for managing field service operations as it helps overcome various challenges faced by Internet Service Providers that rely on field technicians. One major challenge is scheduling and dispatching technicians in real time, which can be complex and time-consuming. Dispatch software streamlines this process, allowing for efficient scheduling, automated dispatching, and real-time updates, ensuring [...]

By |2023-06-02T09:08:56-05:00May 5, 2023|Field Operations|

How Fiber Internet Can Help ISPs Attract and Retain More Customers

The internet has become an essential part of our daily lives, powering our communication, work, entertainment, and much more. As the demand for high-speed internet continues to grow, Fiber Internet has emerged as a game-changer in internet connectivity. ISPs are critical in connecting people to the online world, providing the infrastructure and services needed for internet access. However, in [...]

By |2023-04-29T14:15:06-05:00April 29, 2023|Business Strategies for ISPs, Sales and Marketing|

Ways To Enhance Security: Protect Your Network and Customers

As an internet service provider, protecting your network along with your customers is one of the most important practices to consider.  As technology advances daily, cybercrime has been escalating with dangerous hackers using different techniques. With the increase of malware, there are ways to help secure the data of your business and of your customers. Taking caution against online [...]

By |2023-04-25T12:10:12-05:00April 27, 2023|Business Strategies for ISPs|

New Feature: Voice Billing Importer

April 25th, 2023  We are excited to inform you that there will be a deployment on Thursday, April 27th for our new Voice Billing Importer feature. The importer is powered by Flatfile and will allow you to seamlessly mass import DIDs, Call Detail Records, and Voice Providers directly into your Sonar instance. This feature will also lay the [...]

By |2023-04-25T15:50:56-05:00April 25, 2023|Product Updates|

Streamline Your Operations with SMS Notifications

Effective internal communication is the cornerstone of any successful organization. When employees are well-informed they are more likely to feel engaged and invested in their work, leading to increased productivity and improved job satisfaction. Internal SMS notifications can provide several advantages to an ISP as they can help improve communication and collaboration among team members. Internal SMS notifications can [...]

By |2023-04-20T16:16:01-05:00April 22, 2023|Sonar Features|

Training and Retention Strategies for Field Technicians

Field technicians hold responsibilities that help lead ISPs to success. Their everyday duties are heavily reliant on a business and customer stand point. They take on-site jobs and interact with the customers of an ISP. With managing on-site installations and repairing issues with technical equipment, field technicians influence the face of a company and take part in managing customer [...]

By |2023-04-12T17:24:06-05:00April 17, 2023|Business Strategies for ISPs, Field Operations|

How ISPs Can Drive Enrollment in The Affordable Connectivity Program

The Affordable Connectivity Program (ACP) is a government initiative aimed at providing affordable internet access to underserved and unserved communities to bridge the digital divide. The program is designed to provide subsidies or discounts on internet service plans, devices, or other related costs, making internet access more affordable for low-income households, rural or remote areas, and other communities with [...]

By |2023-04-15T14:39:00-05:00April 14, 2023|Business Strategies for ISPs, Sales and Marketing|
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