Blog - Page 2 of 28 - Sonar Software | Product Updates & News

Your 24/7 Virtual Support Guru: How AI is Transforming ISP Customer Service

In today's digital age, customers expect instant gratification and seamless experiences. This is especially true in the ISP industry, where a reliable internet connection is a lifeline for work, entertainment, and communication. AI is transforming customer service for ISPs, enabling them to provide personalized, efficient, and proactive support that meets and exceeds customer expectations. The AI Advantage: Real-World [...]

By Steve Shillingsburg|2024-06-20T14:36:00-05:00June 18, 2024|Artificial Intelligence|

The AI Traffic Conductor: Unleashing the Full Potential of Your ISP Network

In the fast-paced world of internet service provision, where bandwidth demands are skyrocketing and customer expectations are higher than ever, the ability to manage and optimize network traffic is paramount. Traditional methods are no longer sufficient to handle the complexities of modern networks. Enter Artificial Intelligence (AI), the transformative technology poised to revolutionize how ISPs manage and optimize [...]

By Steve Shillingsburg|2024-06-18T10:34:14-05:00June 17, 2024|Artificial Intelligence|

Sonar Software Welcomes Seasoned Marketing and HR Leaders to Lead Growth and Innovation

FRISCO, Texas, July 1, 2024 – Sonar Software, a leading provider of billing and operational tools for Internet Service Providers (ISPs), today announced the addition of two key executives to its leadership team: Lindsay Kelley as Vice President of Marketing and Sara Larsen as Director of Human Resources. Kelley brings over 25 years of marketing experience to Sonar, with [...]

By Sonar|2024-07-08T13:08:39-05:00June 17, 2024|Company News|

Maximize ROI with AI-Driven Planning

Traditional capacity planning methods, often relying on historical data and manual analysis, are struggling to keep up with the dynamic nature of modern networks. This is where Artificial Intelligence (AI) steps in, offering a transformative approach to capacity planning. AI-driven planning is not simply a technological upgrade; it's a strategic investment that empowers ISPs to optimize network resources, enhance [...]

By Milena|2024-06-14T10:55:04-05:00June 14, 2024|Artificial Intelligence|

Cybersecurity Compliance Isn’t Optional: Navigating the Regulatory Landscape for ISPs

In the digital age, data is the new currency, and Internet Service Providers (ISPs) are its custodians. With great power comes great responsibility, and in the case of ISPs this responsibility extends to complying with a complex web of cybersecurity regulations. Non-compliance isn't just a legal risk – it can lead to financial ruin, damage to your reputation, [...]

By Dawn Rorick|2024-06-11T12:16:43-05:00June 11, 2024|Security|

Streamlining Operations with Tower Coverage

Tower Coverage is a third-party service designed from the ground up for Wireless Internet Service Providers, Fiber Providers, and Cable Providers, designed to create a dynamic coverage map based on the Network Site and Network Footprint information you provide. Based on your coverage needs, Tower Coverage can display certain map features that will help optimize your organization. For example, [...]

By Milena|2024-06-05T12:15:03-05:00June 5, 2024|Integrations|

Cyber Threats 101 for ISPs: Know Your Enemy

The digital realm is a battlefield, and as an Internet Service Provider (ISP), your network is constantly under siege. But to effectively defend against cyber threats, you need to understand your adversaries. Let's take a closer look at some of the most common and malicious threats targeting ISPs today. DDoS Attacks: The Digital Flood Distributed Denial of Service [...]

By Dawn Rorick|2024-06-04T10:45:40-05:00June 4, 2024|Security|

Calix & Sonar: Supercharge Automation with Enhanced Integration

I'm excited to delve deeper into the world of enhanced Calix integrations coming to Sonar in Q2 and beyond. As you may recall from our recent Office Hours livestream, this powerful collaboration will unlock a new level of automation, and streamline workflows for our mutual customers. Why Calix Integration Matters For many ISPs, Calix equipment can be found [...]

By Rick Seemann|2024-05-30T07:10:18-05:00May 30, 2024|Integrations|

From Chaos to Cash Flow: How Automation and Integration Revolutionize ISP Billing and Payments

Managing your day-to-day billing processes with an automated ISP billing system is the most efficient way to save time and money. Leveraging automation can simplify managing multiple billing cycles, matrixed pricing structures, and variable payment terms. But what happens when your billing and payments systems aren’t integrated? Let's dive deeper into the hidden costs and inefficiencies that arise [...]

By Brett Thier|2024-06-05T05:29:50-05:00May 30, 2024|Finance, Sonar Features|

The High Stakes of Cybersecurity for ISPs: It’s Not Just About Data

In today's interconnected world, the risks faced by Internet Service Providers (ISPs) extend far beyond the protection of customer data. While data breaches are a serious concern, the consequences of cyberattacks on ISPs can be much more far-reaching. Network uptime, customer trust, and the financial stability of your company are all inextricably linked to your cybersecurity posture. The [...]

By Dawn Rorick|2024-06-04T10:46:44-05:00May 29, 2024|Security|

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