New Feature: Outbound SMS

February 7th, 2024  We are excited to be deploying our new Outbound SMS feature! This is part 2 of the earlier Outbound SMS project which went live in February of last year. This work introduces the ability to send SMS messages to Account Contacts via Triggered and Mass messages. Proactively reaching out to your subscribers builds trust, reduces [...]

By |2024-02-09T15:09:47-06:00February 7, 2024|Product Updates|

Turning Churn into Return: A Guide to Win-Back Campaigns

In the competitive world of broadband, the battle to retain customers is just as important as acquiring new ones; this is where win-back campaigns come into play. These strategic initiatives aim to re-engage former customers, enticing them to return to your services. In this blog, we'll explore the significance of win-back campaigns for ISPs and provide actionable steps and [...]

By |2024-03-06T12:46:04-06:00February 5, 2024|Business Strategies for ISPs|

5 Business Intelligence Reports for Field Operations Managers

Field operations managers play an integral role in ensuring an ISP's success as they oversee field technicians, manage field operations, and improve business efficiency. Gathering data in the field is essential for making informed decisions, improving processes, and achieving successful outcomes. Tracking and understanding the data collected will help to plan and budget for future operations, track progress and [...]

By |2024-03-06T12:46:21-06:00January 31, 2024|Business Strategies for ISPs, Field Operations|

5 Key Benefits of Automating Your Enterprise Billing System

Manual billing, once a standard practice, can now be a bottleneck in the face of modern business dynamics. As Internet Service Providers grapple with the challenges of error-prone entries, time-consuming tasks, and the complexities of managing diverse billing functions, the need for a transformative solution becomes apparent. The goal of an automated billing system is to optimize efficiency, [...]

By |2024-03-15T06:29:50-05:00January 26, 2024|Finance|

7 Ways Internet Service Providers Can Combat Inflation

Telecommunication is one of the fastest-growing industries in the world. Over the last decade, the global telecommunications market has seen a significant increase in investment and growth. With the economic recovery gaining steam and many businesses and governments trying to return to pre-pandemic levels, the Covid-19 pandemic presented a wide range of challenges and opportunities for the telecom [...]

By |2024-03-06T12:46:47-06:00January 25, 2024|Business Strategies for ISPs, Finance|

How to Craft Effective Canned Replies: A Guide for Support Teams

Canned replies, or predefined responses, are an invaluable tool for support teams aiming to provide quick and accurate responses to frequently asked questions. This blog will walk you through crafting effective canned replies, ensuring that your responses are not only efficient but also customer-friendly. We'll explore practical tips, best practices, and the importance of maintaining a human touch [...]

By |2024-03-06T12:47:11-06:00January 20, 2024|Contact Center|

Advantages of Mobile Technology in Inventory Tracking

Implementing mobile technology to track inventory adds a layer of agility and accessibility to managing inventory from service vehicles to the warehouse for field technicians. Real-time tracking provides leverage for service providers with instant insights into inventory levels and locations, fostering agile responses to changing demands. Using mobile technology enables increased accuracy, operational efficiency, enhanced data accessibility, and [...]

By |2024-03-15T06:30:03-05:00January 17, 2024|Field Operations, Inventory and Procurement|

Sonar Software Announces New CTO, Steve Shillingsburg

CHICAGO, Jan. 16, 2024 /PRNewswire/ -- Sonar Software, an award-winning BSS and OSS solution for internet service providers, is excited to announce the appointment of Steve Shillingsburg as the Chief Technical Officer. As CTO, Steve will oversee the company's technology strategy and lead the development of new product offerings to help propel Sonar's strategic growth vision while elevating the overall customer experience. With [...]

By |2024-03-06T12:47:27-06:00January 16, 2024|Company News|

New Feature: sonarPay Disbursements

January 16th, 2024 We are excited to announce the arrival of the Disbursement Dashboard and the complementary sonarPay Disbursement Report to Sonar! These new features allow you to monitor and track the status of your sonarPay disbursements pending the transfer to your bank account, all within your Sonar instance. The Disbursement Dashboard, located in the new sonarPay section [...]

By |2024-01-16T12:25:44-06:00January 16, 2024|Product Updates|

Top Field Service Metrics Fiber Providers Should Be Tracking

As a Fiber Internet Service Provider, it is imperative to stay up-to-date on your company’s key performance indicators (KPIs), which serve as invaluable benchmarks for evaluating various facets of your business. These metrics are instrumental in making informed decisions, whether they pertain to scaling your workforce, expanding coverage, or adjusting support hours. KPIs function as effective indicators for [...]

By |2024-03-06T12:47:35-06:00January 12, 2024|Field Operations|
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