About Milena

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So far Milena has created 61 blog entries.

Maximize ROI with AI-Driven Planning

Traditional capacity planning methods, often relying on historical data and manual analysis, are struggling to keep up with the dynamic nature of modern networks. This is where Artificial Intelligence (AI) steps in, offering a transformative approach to capacity planning. AI-driven planning is not simply a technological upgrade; it's a strategic investment that empowers ISPs to optimize network resources, enhance [...]

By |2024-06-14T10:55:04-05:00June 14, 2024|Artificial Intelligence|

Streamlining Operations with Tower Coverage

Tower Coverage is a third-party service designed from the ground up for Wireless Internet Service Providers, Fiber Providers, and Cable Providers, designed to create a dynamic coverage map based on the Network Site and Network Footprint information you provide. Based on your coverage needs, Tower Coverage can display certain map features that will help optimize your organization. For example, [...]

By |2024-06-05T12:15:03-05:00June 5, 2024|Integrations|

Dispatch Automation for Fiber Providers

Dispatch teams are the unsung heroes, orchestrating the complex dance between customer needs and technician availability. They are the vital link that ensures seamless service delivery, acting as the central nervous system that connects customers with the solutions they rely on. However, traditional dispatch methods, often reliant on manual processes and phone calls, can be riddled with inefficiencies. Scheduling [...]

By |2024-05-30T08:27:37-05:00May 28, 2024|Field Operations|

Incident Response: Built to Scale

Network outages and disruptions are a fact of life in the interconnected world. When internet service goes down, it's not just an inconvenience – it can disrupt business, education, and personal lives. That's why incident response – the process of rapidly resolving network issues – is essential.  As networks – especially those serving rural areas – continue to grow, [...]

By |2024-05-27T10:24:17-05:00May 23, 2024|Network Operations|

Broadband Communities Summit 2024 Recap

The Sonar team recently returned from the Broadband Communities Summit 2024, held in The Woodlands, Texas. As a great conference for broadband technologies in communities, the summit brought together a diverse group of industry stakeholders, including broadband system operators, network builders, property owners, and community leaders.   Our booth had great activity throughout the summit. We had [...]

By |2024-05-27T10:25:17-05:00May 14, 2024|Company News|

Syncing Network Monitoring with Sonar

Network outages are a major challenge for ISPs. Downtime frustrates customers, creates a flood of support calls, and damages your reputation. Every second spent scrambling for information or manually correlating data means prolonged service disruptions and unhappy subscribers. That's where Sonar steps in. Our comprehensive network monitoring tool delivers the proactive visibility and centralized control you need to transform [...]

By |2024-05-27T10:26:38-05:00May 2, 2024|Network Operations, Sonar Features|

Elevating Customer Support with Metrics and Strategies

A satisfied customer base leads to loyalty, positive word-of-mouth, and ultimately, business growth. For hybrid and fiber wireless companies, delivering top-tier customer support comes with its own set of unique hurdles, from managing infrastructure to addressing customer needs.  However, by embracing an approach to communication and leveraging the right tools, ISPs can transform their customer support into a competitive [...]

By |2024-05-27T10:26:59-05:00April 26, 2024|Business Strategies for ISPs|

Beyond the Buffer: Latency Optimization

Latency refers to the delay experienced when data travels across a network. High latency leads to slow loading times, choppy video calls, and frustrating online experiences. For ISPs, minimizing latency is essential to ensure customer satisfaction and loyalty. Inspired by the efficiency and proactive mindset of field service operations, ISPs can implement targeted strategies to optimize their networks. This [...]

By |2024-05-14T11:56:22-05:00April 19, 2024|Business Strategies for ISPs, Network Operations|

Enhancing Customer Satisfaction Through Field Service Dispatch

Field service dispatch is where the rubber meets the road – it's the crucial process that directly impacts how customers experience your brand. This blog will discuss strategies specifically for ISPs to enhance field service dispatch and elevate customer satisfaction. Proactive scheduling that anticipates issues keeps customers online. Knowledgeable technicians equipped with the right resources fix problems the [...]

By |2024-04-10T12:36:19-05:00April 10, 2024|Field Operations|

Utilizing Ticketing Systems for Effective Subscriber Communication

Embracing technology can transform how ISPs connect with their customers. With the right tools and strategies, ISPs can move beyond simply managing communication mishaps to delivering the proactive, personalized, and efficient service that builds trust.  The cornerstone of exceptional customer experiences lies in effective communication. By proactively addressing subscriber needs, streamlining interactions, and fostering a genuinely customer-first approach, [...]

By |2024-05-27T10:28:00-05:00April 3, 2024|Business Strategies for ISPs, Sonar Features|
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