July 2023
Outage Update & Resolution July, 11th 2023
On Tuesday, July 11th, 2023 we experienced a platform outage due to failure of one of our critical infrastructure hosts that affected all of Sonar’s services. This outage lasted between 3 - 4 hours for some accounts. We are [...]
June 2023
New Feature: Ticket Subscribe
June 8th, 2023 We are excited to inform you that today we are deploying our new Ticket Subscribe feature. By subscribing to tickets, users will be able to receive notifications for tickets that they are not directly assigned to. [...]
May 2023
Product Update: Customer Portal Change
May 30th, 2023 On Monday, July 10th, there will be a deployment to upgrade Sonar's Customer Portal. As a result of this upgrade, Ubuntu 16.04 will no longer be supported for use with the Customer Portal module. Those using the [...]
New Feature: Vetro FiberMap Integration (Beta)
May 12th, 2023 We are excited to inform you that there will be a deployment on Thursday, May 18th to release our Vetro FiberMap integration into production for the purpose of beta testing. This feature will not be made [...]
April 2023
New Feature: Voice Billing Importer
April 25th, 2023 We are excited to inform you that there will be a deployment on Thursday, April 27th for our new Voice Billing Importer feature. The importer is powered by Flatfile and will allow you to seamlessly mass [...]
New Feature: GPS Tracking
April 6th, 2023 We are excited to let you know that there will be a deployment on Thursday, April 6th to introduce a GPS tracking feature. This feature provides the ability to integrate with 4 different third-party vehicle tracking [...]
March 2023
Product Update: FCC Broadband Data Collection
March 30th, 2023 We have revised the old 477 Data Export to align with the specifications defined for the BDC program. To read more about each BDC Filing Section, whether or not Sonar can provide that data, and what [...]
Product Update: V2 Maintenance
March 11th, 2023 We want to make you aware that on Saturday, March 11th we will be having scheduled maintenance for approximately 4-6 hours. We will be using this time to improve the stability and scalability of the Sonar [...]
Product Update: Network Deployments
March 9th, 2023 There will be a deployment later today, March 9th, which will introduce some changes that allow fiber and other wireline network operators to better visually represent the physical placement of their network deployments in Sonar. These [...]
February 2023
New Feature: SMS Notifications
February 9th, 2023 We are very excited to inform you that our SMS Notifications feature is out of beta testing and now officially available to all in North America. This feature allows you to have SMS text messages sent [...]
