FIELD SERVICE MANAGEMENT

Enhance field technician performance & drive profitability

Drive profitability and prioritize revenue-producing service calls with our drag-and-drop scheduling tool. Improve field technician performance and job completion success rates with the Sonar Field Tech App.

field-tech-schedule-600x394
field-service-scheduling-dashboard-600x473

Streamline field work with modern scheduling tools

Optimized for ease of use, our scheduling interface allows for check-in and completion of work in the field and gives you the ability to track technicians, check job status, and schedule new work. Tasks can be completed from a smartphone, laptop, or tablet, which means no more printed work orders.

Centralize service interactions and get real-time visibility across field operations to prioritize service requests and prevent scheduling conflicts.

  • Drag-and-drop scheduling interface
  • Field technician capacity planning
  • Real-time work order updates
  • Automated appointment notices

Make your Field Technicians happy by giving them the tools they need

Instantly access inventory, simplify equipment assignment, and make adjustments with the in-app barcode scanner. Whether online or offline, get a complete overview of your jobs scheduled for the day. Use the GPS route guidance to easily navigate from one job to the next to arrive on time and avoid delay.

Improve field technician performance with the user-friendly Sonar Field Tech App.

  • Automatically provision and activate accounts
  • Online and offline mode
  • Detailed service history of the equipment
  • Update account data, add notes, upload documents and photos
  • Job-specific task lists
  • Generate invoices, and contracts and collect e-signatures
  • Automatically add installation fees
field-tech-app-600x503
field-tech-job-reporting-600x445

Field operations data that matters

Sonar’s reporting module empowers your dispatch and field technician teams with real-time reporting. Measure and track average handle times across geographic locations, job types, or dispatch times. Streamline field tech operations and identify trends across your network to see failed installs, defective hardware, and more.

Optimize scheduling, planning, and collaboration with field operations data that matters.

  • Job completion success rate
  • Job completion time

How Sonar Helps

Billing, Payment, & Reporting

Automate revenue collection with Sonar’s advanced billing tools and Interactive Smart Reporting...

Learn More
icon-bg-feature-billing

Inventory & Procurement

Manage, monitor and track inventory in real-time, complete with interactive smart reporting and automated...

Learn More
icon-bg-feature-inventory

Technical Networking & Incident Response

Sonar’s network monitoring tool offers a unified way to manage, configure, and monitor your network before issues arise...

Learn More
icon-bg-feature-networking

Customer Service & Ticketing

Sonar’s intuitive ticketing and CRM feature consolidates your CSR’s workflows into one system. Reduce...

Learn More
icon-bg-feature-customer-service

Schedule a demo to see how Sonar can help your business