Dispatch from spreadsheets.
At small scale, spreadsheet dispatch works. At ten thousand subscribers, it breaks every install window.
SCHEDULING
Job types. Dispatcher view. Geofences.
Schedule jobs across daily, weekly, and table views with task templates and geofenced availability.
Dispatch without context costs a full day
Trucks rolling without context cost more than trucks rolling with it.
Trucks rolling without context.
Tech arrives without the subscriber record, install history, or job objectives clearly defined.
First-time-install rates.
Every repeat truck roll costs a day of margin and a customer's patience.
Capabilities
Job types to scheduled day.
Three views.
Sonar's Scheduling module covers Job Types, Dispatcher / Table / Week views, Task Templates applied to jobs, and Geofences for location-based availability.
Classify jobs for operational efficiency.
Sort every install, repair, and survey into job types so each kind of visit carries the right duration, checklist, and skills, and dispatch and reporting stay consistent across every team.
- A job type for every kind of visit
- Consistent durations and checklists per type
- Reportable across schedules and teams
Job Types’s flow
From job request to typed schedule
- 01
Request captured
Order or escalation creates a job.
Tasks - 02
Type assigned
Job Type set per work classification.
Scheduling - 03
Schedule built
Job placed on the right schedule.
Scheduling - 04
Day starts
Crew picks up the job for the day.
Scheduling
From the operators
I always wanted offline mode with field service. It's great that your field tech app has that capability.
Frequently asked
Common questions about scheduling.
How does Sonar schedule field jobs?
Job Types classify the work, and the Dispatcher View places jobs on a daily grid with an interactive map and technician availability. Table and Week views cover status monitoring and longer-term planning.
Can technicians get defined steps for each job?
Yes. Task Templates apply to jobs so technicians arrive with clear objectives and modifiable parameters per job type, instead of guessing what a completed job requires.
What are Geofences used for?
Geofences create location-based scheduling availability, so crews only see the work inside their territory and dispatch stops sending trucks across the service area unnecessarily.
Does the field tech app work without signal?
Yes. The field tech app supports offline mode, so technicians can complete jobs and capture work in low-connectivity zones and sync when they reconnect.
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