Sonar’s BI reporting enables your customer support team to deliver the ultimate customer experience. Analyze key metrics to improve ticket response times, customer service productivity, and messaging to your customers to reduce repeat tickets.
Leveraging business intelligence reporting can help reduce call times, reduce the number of emails exchanged in a ticket, and increase customer retention opportunities.
- First contact resolution
- Average response time
- Average handle time
- Customer contact rate
- Customer retention
- Tickets closed per agent and more!