For many, the concept of the internet seems straightforward: we can simply reach into our pockets and access a vast wealth of information within seconds. But how did we get here? The origins of the Internet can be traced back to the 1960s, with the first prototype emerging through ARPANET, a network developed by ARPA (the Advanced Research [...]
Moving day can be a stressful time for everyone involved, especially when it comes to transferring essential services like internet connectivity. As an Internet Service Provider (ISP), ensuring a seamless transition for your customers is vital. That’s why we’re excited to introduce Sonar’s new Future Serviceable Addresses feature—a game-changer designed to make moving day a breeze for both ISPs [...]
Internet service providers (ISPs) are increasingly seeking innovative solutions to enhance their operations and sales processes. E-commerce automation has emerged as a key strategy for ISPs to streamline their services, improve customer experiences, and drive revenue growth. With the recent launch of the Sonar + Actifai integrated AI solution, ISPs now have access to cutting-edge tools that can transform [...]
Q2 has been an exciting period of innovation at Sonar, and we're thrilled to share the enhancements we've introduced. With the new FCC Broadband Label Generator and Customizable Invoice Templates, along with advanced features like Future Serviceable Address, we've made significant strides in simplifying your operations and enhancing your service offerings. These updates are designed to empower you with [...]
Hey everyone, Rick Seemann here from Sonar Software. If you’re an internet service provider in the US, you're already aware of the new FCC broadband labels and are preparing for the upcoming October 10th deadline. These labels will give customers a clear picture of their internet plans, including speeds, pricing, data limits, and more. However, you might have some [...]
Behind every satisfying purchase, every on-time delivery, and every swift resolution to a product issue lies a complex network working tirelessly: the supply chain. Often overlooked, the supply chain is the unsung hero of a positive customer experience. In this blog, we'll explore how the supply chain influences everything from the availability of your favorite products to the speed [...]
July 29th, 2024 We're incredibly excited to announce our partnership with Actifai, a leader in AI-powered subscriber acquisition software. The new Sonar and Actifai solution seamlessly integrates Actifai's cutting-edge AI technology into our OSS/BSS platform, empowering our customers to transform their sales and operational effectiveness. This powerful combination delivers enhanced sales effectiveness, optimization in order management, offer adjustments, [...]
July 24th, 2024 We are thrilled to announce the launch of a highly anticipated feature in Sonar: Future Serviceable Addresses. This feature enables you to schedule a target date for a new or existing subscriber to take over a currently assigned Serviceable Address. It allows you to plan jobs for the subscriber's account without the need to assign the Serviceable [...]
In the intricate world of cybersecurity your employees are both your greatest asset and your most vulnerable point of entry. While firewalls, intrusion detection systems, and encryption are essential tools, the human element remains a critical factor in the security of your business. A single click on a malicious link, a careless disclosure of sensitive information, or a [...]
Mergers and acquisitions (M&A) are becoming more and more of a common occurrence in the telecommunications industry. During my seven years at Sonar, I’ve witnessed many of these transitions and we have helped numerous customers navigate them successfully. Guiding Internet Service Providers (ISPs) through M&A is vital to ensuring a seamless experience for their customers. When two companies merge, [...]
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