7 Ways Internet Service Providers Can Leverage ChatGPT

Artificial Intelligence (AI) stands as a beacon of transformation across industries, reshaping traditional business models and fueling unprecedented growth. Now more than ever, small and medium-sized enterprises (SMEs) must embrace AI as a pivotal tool for driving innovation and staying ahead of the curve. For Internet Service Providers, integrating AI isn't merely about keeping in stride with the [...]

By |2024-02-23T15:10:45-06:00February 23, 2024|Business Strategies for ISPs|

The Battle for Bandwidth

The rivalry between fixed wireless and fiber providers has been a longstanding debate. Each technology comes with its own set of advantages and limitations, leading to a continuous comparison in the quest for the most efficient and cost-effective network deployment. However, recent developments suggest that a hybrid approach, combining the strengths of both technologies, may hold the key to [...]

By |2024-02-19T15:18:18-06:00February 19, 2024|Business Strategies for ISPs|

The Benefits of a Customer Review Strategy

Establishing a trustworthy brand and earning the confidence of customers are important elements for achieving success. Among the various tools available, consumer reviews stand out as a potent force capable of significantly bolstering your brand's credibility, boosting conversion rates, and enhancing search engine rankings. Consumers rely heavily on the experiences and opinions of their peers to guide their purchasing [...]

By |2024-02-16T11:57:17-06:00February 15, 2024|Business Strategies for ISPs|

New Feature: Anchor & Linked Serviceable Addresses

February 13th, 2024 Unlock a new era of precision and efficiency with Sonar's newest feature: Anchor & Linked Serviceable Addresses. Building upon the foundation of Serviceable Addresses, this innovative addition empowers you to define, control, and automate your service locations like never before. Anchor addresses serve as the cornerstone, representing the central point of association. Whether it's the [...]

By |2024-02-14T10:26:31-06:00February 13, 2024|Product Updates|

New Feature: Outbound SMS

February 7th, 2024  We are excited to be deploying our new Outbound SMS feature! This is part 2 of the earlier Outbound SMS project which went live in February of last year. This work introduces the ability to send SMS messages to Account Contacts via Triggered and Mass messages. Proactively reaching out to your subscribers builds trust, reduces [...]

By |2024-02-09T15:09:47-06:00February 7, 2024|Product Updates|

Turning Churn into Return: A Guide to Win-Back Campaigns

In the competitive world of broadband, the battle to retain customers is just as important as acquiring new ones; this is where win-back campaigns come into play. These strategic initiatives aim to re-engage former customers, enticing them to return to your services. In this blog, we'll explore the significance of win-back campaigns for ISPs and provide actionable steps and [...]

By |2024-02-07T14:29:08-06:00February 5, 2024|Business Strategies for ISPs|

5 Business Intelligence Reports for Field Operations Managers

Field operations managers play an integral role in ensuring an ISP's success as they oversee field technicians, manage field operations, and improve business efficiency. Gathering data in the field is essential for making informed decisions, improving processes, and achieving successful outcomes. Tracking and understanding the data collected will help to plan and budget for future operations, track progress and [...]

By |2024-02-07T18:14:41-06:00January 31, 2024|Business Strategies for ISPs, Field Operations|

5 Key Benefits of Automating Your Enterprise Billing System

Manual billing, once a standard practice, can now be a bottleneck in the face of modern business dynamics. As Internet Service Providers grapple with the challenges of error-prone entries, time-consuming tasks, and the complexities of managing diverse billing functions, the need for a transformative solution becomes apparent. The goal of an automated billing system is to optimize efficiency, [...]

By |2024-01-26T07:55:55-06:00January 26, 2024|Finance|

7 Ways Internet Service Providers Can Combat Inflation

Telecommunication is one of the fastest-growing industries in the world. Over the last decade, the global telecommunications market has seen a significant increase in investment and growth. With the economic recovery gaining steam and many businesses and governments trying to return to pre-pandemic levels, the Covid-19 pandemic presented a wide range of challenges and opportunities for the telecom [...]

By |2024-01-25T19:20:09-06:00January 25, 2024|Business Strategies for ISPs, Finance|

How to Craft Effective Canned Replies: A Guide for Support Teams

Canned replies, or predefined responses, are an invaluable tool for support teams aiming to provide quick and accurate responses to frequently asked questions. This blog will walk you through crafting effective canned replies, ensuring that your responses are not only efficient but also customer-friendly. We'll explore practical tips, best practices, and the importance of maintaining a human touch [...]

By |2024-01-25T15:13:39-06:00January 20, 2024|Contact Center|
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