Telecommunication is one of the fastest-growing industries in the world. Over the last decade, the global telecommunications market has seen a significant increase in investment and growth. With the economic recovery gaining steam and many businesses and governments trying to return to pre-pandemic levels, the Covid-19 pandemic presented a wide range of challenges and opportunities for the telecom [...]
Canned replies, or predefined responses, are an invaluable tool for support teams aiming to provide quick and accurate responses to frequently asked questions. This blog will walk you through crafting effective canned replies, ensuring that your responses are not only efficient but also customer-friendly. We'll explore practical tips, best practices, and the importance of maintaining a human touch [...]
Implementing mobile technology to track inventory adds a layer of agility and accessibility to managing inventory from service vehicles to the warehouse for field technicians. Real-time tracking provides leverage for service providers with instant insights into inventory levels and locations, fostering agile responses to changing demands. Using mobile technology enables increased accuracy, operational efficiency, enhanced data accessibility, and [...]
CHICAGO, Jan. 16, 2024 /PRNewswire/ -- Sonar Software, an award-winning BSS and OSS solution for internet service providers, is excited to announce the appointment of Steve Shillingsburg as the Chief Technical Officer. As CTO, Steve will oversee the company's technology strategy and lead the development of new product offerings to help propel Sonar's strategic growth vision while elevating the overall customer experience. With [...]
January 16th, 2024 We are excited to announce the arrival of the Disbursement Dashboard and the complementary sonarPay Disbursement Report to Sonar! These new features allow you to monitor and track the status of your sonarPay disbursements pending the transfer to your bank account, all within your Sonar instance. The Disbursement Dashboard, located in the new sonarPay section [...]
As a Fiber Internet Service Provider, it is imperative to stay up-to-date on your company’s key performance indicators (KPIs), which serve as invaluable benchmarks for evaluating various facets of your business. These metrics are instrumental in making informed decisions, whether they pertain to scaling your workforce, expanding coverage, or adjusting support hours. KPIs function as effective indicators for [...]
As subscribers increasingly depend on seamless and high-speed internet connectivity, fiber service providers find themselves navigating a complex arena where revenue optimization becomes crucial for sustainability and growth. The strategic optimization of revenue streams emerges as a critical imperative for service providers. There are strategies crafted for revenue maximization, with a focus on unraveling the symbiotic relationship between [...]
January 5th, 2024 We're excited to share that our Auth0 integration now includes Active Directory and SAML as additional authentication options! This expansion offers increased flexibility in implementing Single Sign-On with your instance using a number of authentication services. To read more about these new additions, please refer to our knowledge base documentation here: https://docs.sonar.expert/security/auth0-overview [...]
When starting your ISP, your initial focus may have been around the technological requirements essential for delivering services to customers. However, the technological infrastructure supporting your business operations plays an equally important role—especially as your ISP undergoes expansion. In the beginning, a small and resourceful team may have handled tasks relatively independently. But without the right tech stack, [...]
Providing subscribers with various service ticketing options not only streamlines issue resolution but also cultivates a more positive and empowered customer experience. These strategies not only contribute to customer retention but also establish a foundation for a customer-centric approach, where subscribers feel equipped and confident in managing their tickets. Effective ticketing systems play a crucial role in ensuring that [...]
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