Sonar has a rich API that allows you to automate any action you can take within the application. It also offers comprehensive webhooks that allow external tools to be triggered when specific events occur. There are many ways to leverage the API and webhooks, and one way that can make this very easy is by using a third [...]
In a previously created guide, we showcased how you can use Key Performance Indicators to track the overall effectiveness of your organization, focusing mostly on customer satisfaction and customer support statistics. While that is a very common interpretation of how KPIs can be applied to support your business, it’s far from the only way. To maximize organizational efficiency and [...]
It’s an undeniable fact that your NOC (Network Operation Center) is the backbone of your ISP. Of course, competitive pricing and positive customer experiences are important, but if the Internet isn’t functioning correctly, it will quickly outweigh the other positives of utilizing your services. This is why it’s imperative that your NOC team has a means of efficiently [...]
Starting in 1999, the FCC has required most service providers to provide census block data about their subscribers twice a year in the form of the Form 477 report. This report is designed to help the FCC identify underserved areas of opportunity, driving adoption campaigns such as the Rural Digital Opportunity Fund (RDOF), designed to promote ISP growth for those [...]
Taxation in the telecommunications industry is a complicated topic. A common misconception with taxation is that no taxes are due because no physical goods are being delivered. Unfortunately, this is not the case, and the requirements for taxation on telecommunication services are both varied and complex. This is largely due to distinct differences in rulesets between federal, state, [...]
As an Internet Service Provider, it is essential to keep up with your company’s key performance indicators, also known as KPIs. KPIs help with assessing many key factors within your business, such as when you need to hire more staff, expand your coverage, or perhaps extend your support hours. KPIs are productive indicators for keeping track of your [...]
Building a business relies on more than a product and a can-do attitude. Establishing a finance team that can be proactive with the health of your organization and your accounting systems provide a competitive advantage you can leverage. This means equipping your team with the tools they need to succeed, giving them the ability to evaluate costs, savings, [...]
Operating an ISP can feel like an endless list of to-dos, emails, and mundane tasks that consume entire days. There are many businesses that place a large focus on the viability of their product, the efficiency of their employees, or the monthly recurring revenue without considering the most valuable resource; time. With Sonar, you have a partner to [...]
At Sonar, we created software with the intention of improving the operational efficiency of your Internet Service Provider business. With so many features available within a single window, it’s no surprise that your instance is heavily dependent upon to continue the day to day functions. So, when things cease to load or sync, it’s imperative that you understand [...]
Whether you're a large or small Internet Service Provider, your company's underlying goal is to grow. While expanding into new markets can be an effective way to leverage your core business for growth, before jumping in, there are many things to consider. Like any other business endeavor, expansion can be risky; therefore, it is vital to thoroughly explore [...]
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