Whether you're a large or small Internet Service Provider, your company's underlying goal is to grow. While expanding into new markets can be an effective way to leverage your core business for growth, before jumping in, there are many things to consider. Like any other business endeavor, expansion can be risky; therefore, it is vital to thoroughly explore [...]
For many, the concept of the internet seems simple enough without having to understand the specifics of how it works; we can simply reach into our pockets and have access to a vast wealth of information within seconds. But how did we get here? Well, the Internet can be first traced back to the 1960s. The first prototype [...]
Attracting new customers to your service offerings can be a challenge, whether you’re an established player in the market or a new entrant. Balancing profitability with affordability is a delicate balancing act, but a necessary one to succeed. Some companies opt for rock-bottom introductory pricing, while others use referral systems to incentivize free promotion of their services. These [...]
Whether you’ve been in customer service for years or are freshly starting out, you’ve likely heard some reference to new customers costing more than retaining an old customer. The specific numbers change per industry, but the sentiment is all the same. In the ISP industry especially, we often incur a lot of upfront costs to get a customer [...]
Let’s go over a scenario that may sound familiar: Accounting software open on one window, calendar on another with reminders frequently going off so you don’t forget to make changes on customer accounts, highlighted sticky notes on your desk to make sure there aren’t any notes you’re forgetting, and lastly folders upon folders of documents stored on various [...]
Cybercrime has vastly changed in the last 20 years, and the way we protect ourselves has had to change too. These days, hackers are using increasingly sophisticated methods to access our data, and this risk is present for both customers and businesses alike. In a jarring report, it was found that malware increased 358% in 2020 and ransomware by 435%. [...]
For a long time, Sonar has handled DHCP and option 82 requests for large networks using the Sonar DHCP Batcher. Now, this functionality has been expanded and integrated directly into Sonar, thanks to the cloud scalability of Sonar v2! If you have a scenario where a DHCP batcher must still be set up, or you are a current Sonar [...]
Remember the good old days when software was deployed on physical servers and then tucked away in a cabinet or data center? More often than not tens, or even hundreds, of servers were required to run the variety of applications included in the software and this meant teams being hired to manage these sensitive creatures, as outages brought [...]
Operating an Internet Service Provider is becoming an increasingly competitive industry - with both American and Canadian governments providing incentives and funding to provide high-speed internet access in previously underserved areas, this trend of competition will only continue upwards. For this reason, among several others, retaining customers is even more important than attracting new customers to your organization’s ongoing success. The key [...]
There’s never been a greater need for software that can support multiple brands and multiple entities than there is in the current ISP market space. An increasing amount of competition and an unprecedented period of growth has resulted in companies acquiring others and merging entities, network space, and customer bases together under a single banner. Whether you’re growing [...]
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