Customer Portal

7 Ways Internet Service Providers Can Combat Inflation

Telecommunication is one of the fastest-growing industries in the world. Over the last decade, the global telecommunications market has seen a significant increase in investment and growth. With the economic recovery gaining steam and many businesses and governments trying to return to pre-pandemic levels, the Covid-19 pandemic presented a wide range of challenges and opportunities for the telecom [...]

By |2024-03-06T12:46:47-06:00January 25, 2024|Business Strategies for ISPs, Finance|

5 Manual Tasks Holding your ISP Back from Growth

One of the leading causes of errors and accidents in the workplace is human error, just your regular run-of-the-mill mistake, and the reason for this is repetition. Studies have found that the act of repeatedly doing the same task can cause us to become complacent, and when the solution can be as simple as automating certain business processes, why wouldn’t [...]

By |2023-06-09T15:15:59-05:00December 21, 2021|Business Strategies for ISPs|

Why Customer Portals are the Future of Customer Satisfaction

If you’ve ever subscribed to a provider offering Software-as-a-Service, you’ve likely had the pleasure (or displeasure, depending) of using a customer portal. Most companies use self-service customer portals for the same reasons - scalability, cost reduction, and customer experience. Almost every industry has some manner of Customer Portal, whether it’s self-service banking, service management, or appointment scheduling, there’s [...]

By |2022-12-07T16:34:46-06:00April 28, 2021|Contact Center|

Sonar 0.6 now available!

Sonar 0.6 is now available, bringing data usage tracking, usage based billing, a completely customizable customer portal, and much, much, much more. This is one of our largest updates ever, and there's lots more to come. Development on 0.7 is already underway, which will bring a completely new, improved, and much faster mapping implementation, along with a complete scheduling/workforce [...]

By |2022-11-30T21:42:55-06:00July 7, 2017|Company News, Sonar Features|

Provisioning coming next week!

Sonar 0.4 is almost out, bringing multiple provisioning options to your network - check out the whole video series! The entire team has been working very hard to bring you a multitude of flexible and powerful provisioning options, and the first release of 0.4 is just the start - we're already in talks with many vendors in the ISP [...]

By |2022-11-30T19:55:27-06:00April 17, 2017|Sonar Features|

Sonar 0.5 is almost here!

Sonar 0.5 is almost here, bringing a complete ticketing system to Sonar, along with many other improvements and changes. There's a video series available in our Sonar Casts section that will take you through the features of the ticketing system - check it out, and let us know your thoughts on the forum. We're already hard at work on Sonar 0.6, [...]

By |2022-11-30T20:03:29-06:00June 8, 2016|Sonar Features|
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