In a world of 24/7 connectivity, the timing of billing notifications is more than just a logistical consideration—it's a key factor in customer satisfaction. While it's essential to keep clients informed about their account status, the timing of these communications can have a significant impact on customer satisfaction. Sending payment reminders late at night or disregarding time zones risks [...]
In a hyper-connected world, a reliable internet connection is not just a convenience—it's a necessity. Whether it's for work, entertainment, or staying connected with loved ones, uninterrupted access to the online world is paramount. For Internet Service Providers (ISPs), this presents both a challenge and an opportunity: how can they not only meet but exceed their customers' expectations? The [...]
Your customers are the lifeblood of your business, fueling its growth and success. Without them, your revenue stream would run dry. Ensuring their satisfaction is paramount, as happy customers are not just repeat buyers but also powerful advocates for your brand. Keeping your customer support response time as low as possible is a key part of meeting customer expectations [...]
Artificial Intelligence (AI) stands as a beacon of transformation across industries, reshaping traditional business models and fueling unprecedented growth. Now more than ever, small and medium-sized enterprises (SMEs) must embrace AI as a pivotal tool for driving innovation and staying ahead of the curve. For Internet Service Providers, integrating AI isn't merely about keeping in stride with the [...]
The rivalry between fixed wireless and fiber providers has been a longstanding debate. Each technology comes with its own set of advantages and limitations, leading to a continuous comparison in the quest for the most efficient and cost-effective network deployment. However, recent developments suggest that a hybrid approach, combining the strengths of both technologies, may hold the key to [...]
In the competitive world of broadband, the battle to retain customers is just as important as acquiring new ones; this is where win-back campaigns come into play. These strategic initiatives aim to re-engage former customers, enticing them to return to your services. In this blog, we'll explore the significance of win-back campaigns for ISPs and provide actionable steps and [...]
Field operations managers play an integral role in ensuring an ISP's success as they oversee field technicians, manage field operations, and improve business efficiency. Gathering data in the field is essential for making informed decisions, improving processes, and achieving successful outcomes. Tracking and understanding the data collected will help to plan and budget for future operations, track progress and [...]
Telecommunication is one of the fastest-growing industries in the world. Over the last decade, the global telecommunications market has seen a significant increase in investment and growth. With the economic recovery gaining steam and many businesses and governments trying to return to pre-pandemic levels, the Covid-19 pandemic presented a wide range of challenges and opportunities for the telecom [...]
Canned replies, or predefined responses, are an invaluable tool for support teams aiming to provide quick and accurate responses to frequently asked questions. This blog will walk you through crafting effective canned replies, ensuring that your responses are not only efficient but also customer-friendly. We'll explore practical tips, best practices, and the importance of maintaining a human touch [...]
CHICAGO, Jan. 16, 2024 /PRNewswire/ -- Sonar Software, an award-winning BSS and OSS solution for internet service providers, is excited to announce the appointment of Steve Shillingsburg as the Chief Technical Officer. As CTO, Steve will oversee the company's technology strategy and lead the development of new product offerings to help propel Sonar's strategic growth vision while elevating the overall customer experience. With [...]
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