Preseem is a cloud-based Quality of Experience (QoE) platform that gives regional operators the tools to understand and proactively improve the experience of their subscribers. Using Active Queue Management, Preseem is a set-it-and-forget-it tool that empowers ISPs to manage their networks effectively without any complicated rules or geek knobs. With Preseem, you get insightful data-based tools and metrics that [...]
The landscape of today's digital interactions is marked by a ceaseless demand for speed, reliability, and continuity. Internet and fiber providers find themselves at the forefront of this dynamic evolution, where network performance has transcended its technical confines to become the cornerstone of customer satisfaction and the backbone of business success. We will also look into identifying potential issues [...]
As industries evolve at an unprecedented pace, telecom providers stand at the forefront of this transformation, navigating the complexities of connectivity demands. Among the technological marvels that have emerged, fiber optic connectivity has become a game-changer, redefining the way telecom providers operate. With businesses and industries becoming increasingly interconnected, the efficiency and effectiveness of operations hinge on the seamless [...]
Dynamic Host Configuration Protocol (DHCP) is a network management protocol used to automate the assignment of IP addresses and other network configuration parameters to devices on a network. DHCP is an essential part of modern networks as it simplifies network administration, improves IP address management, reduces human error, and increases efficiency. In this article, we will explore what DHCP is, how [...]
Monitoring your network is an essential part of operating a successful ISP. Whether deploying Fiber to the home or a Wireless point to multipoint system, the network must operate flawlessly to deliver products and services to the customer. As ISPs expand their network, network operators face an uphill battle when troubleshooting problems in large networks due to their complexity. [...]
It’s an undeniable fact that your NOC (Network Operation Center) is the backbone of your ISP. Of course, competitive pricing and positive customer experiences are important, but if the Internet isn’t functioning correctly, it will quickly outweigh the other positives of utilizing your services. This is why it’s imperative that your NOC team has a means of efficiently [...]
For a long time, Sonar has handled DHCP and option 82 requests for large networks using the Sonar DHCP Batcher. Now, this functionality has been expanded and integrated directly into Sonar, thanks to the cloud scalability of Sonar v2! If you have a scenario where a DHCP batcher must still be set up, or you are a current Sonar [...]
Operating an Internet Service Provider is becoming an increasingly competitive industry - with both American and Canadian governments providing incentives and funding to provide high-speed internet access in previously underserved areas, this trend of competition will only continue upwards. For this reason, among several others, retaining customers is even more important than attracting new customers to your organization’s ongoing success. The key [...]
So, you want to contribute a device mapper to the Sonar poller. Great! Here’s a walk through on how to get started. First, you’ll need a copy of the source code. Head over to our repository and fork the poller. Now let’s step through how to build a new mapper, and test it easily. All the code you’ll want [...]
We recently released a new network poller for Sonar. Here’s some background on how it works! Network monitoring is a necessary part of running any ISP. Just as we have to monitor our infrastructure to keep Sonar running smoothly, an ISP has to monitor their network to catch issues before they happen, or respond to outages. There are a myriad [...]
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