Empowering ISPs: The Broadband Blog for Growth and Innovation

3 min read

The Back-Office AI Gap Nobody Is Talking About

3 min read

Why ISPAMERICA Still Matters to the Broadband Community

Georgette Lopez-Aguado: Mar 9, 2026

WISPA’s ISPAMERICA filled my cup last week. After spending several days in Atlanta surrounded by the broadband community, I’m reminded why this event...

3 min read

Cozy Up with These Must-Listen Broadband Podcasts

The end of year has a rhythm all of its own. Whether you’re traveling, cooking, wrapping gifts, or simply enjoying a well-earned pause, podcasts are...

1 min read

The Future of AI Governance for ISPs: What is Coming Next

Dawn Rorick: Dec 8, 2025

AI governance is becoming a critical focus for every broadband provider. Regulations are changing, customer expectations are rising, and the volume...

1 min read

A Practical Roadmap for Bringing AI into Your Broadband Operations

Dawn Rorick: Dec 3, 2025

Adopting AI is no longer optional for broadband providers that want to stay competitive. The challenge is choosing the right approach. Introducing AI...

1 min read

How ISPs Can Build a Culture of Safe AI Use Without Slowing Innovation

Dawn Rorick: Nov 26, 2025

There is a common belief that security and innovation are at odds. The concern is that if you introduce too many rules, people will avoid using AI...

1 min read

The Hidden AI Risks ISPs Are Overlooking in 2025

Dawn Rorick: Nov 21, 2025

Artificial intelligence is becoming part of daily life for broadband providers. It supports ticket triage, summarizes documentation, and helps teams...

1 min read

Smarter Broadband Sales with Sonar + Actifai

Warren Lyn: Nov 12, 2025

Today’s customers expect more than a fast connection. They want a service that understands them, offers built-in value, and fits the way they live....

2 min read

How AI Predicts Churn Before It Happens: A Smarter Way to Retain Subscribers

Justin Graham: Oct 20, 2025

When it comes to reducing churn, too many broadband providers feel like they’re flying blind. You see the numbers at the end of the month, but by...

3 min read

Creative Revenue Streams for ISPs: How to Stay Ahead in the AI Era

Taneil Currie: Aug 29, 2025

A few days ago, I got a text from my internet service provider, Bell. It wasn’t about billing or data usage—it was something unexpected. As one of...

4 min read

Using a Custom GPT to Simplify Compliance for ISPs

Taneil Currie: Aug 27, 2025

Compliance is one of the most resource-intensive challenges broadband providers face. Between FCC filings, BEAD funding requirements, and SLA...

3 min read

Using AI to Drive Revenue Growth for ISPs

Taneil Currie: Aug 25, 2025

Customer acquisition gets a lot of attention. But if you’re not thinking about how to grow revenue after the first install, you’re likely missing out...

3 min read

Fiber Meets AI: What ISPs Need to Know

Ella Pratti: Aug 23, 2025

Let’s be honest—400G isn’t coming. It’s here.

3 min read

How AI Can Reduce Support Costs for Broadband Providers

Taneil Currie: Aug 19, 2025

When service drops or billing questions pop up, support is on the front line. They’re the ones fielding calls, easing frustrations, and keeping...

3 min read

The Networks Powering AI Aren’t Just in Big Cities

Taneil Currie: Jul 28, 2025

Let’s talk about something that doesn’t get enough attention when we talk about AI: bandwidth. AI gets a lot of headlines, but most of the spotlight...

1 min read

Smarter, Faster, Stronger: How ISPs Are Using Generative AI to Reinvent Their Operations

Steve Shillingsburg: Jul 14, 2025

Generative AI isn’t just powering chatbots anymore. It’s driving a major shift across the internet service industry. Internet Service Providers are...

2 min read

Light It Up: Ella Talks AI, Sales Innovation & ISP Growth with Josh from Actifai at Fiber Connect 2025

Ella Pratti: Jun 27, 2025

There’s something electric about Fiber Connect. And this year in Nashville, the energy was undeniable—especially in my chat with Josh, Head of...

2 min read

Scaling with Generative AI

Ella Pratti: May 12, 2025

The broadband space is no stranger to big promises. From fiber rollouts to network automation, we’ve seen our fair share of “next big things.” But...

2 min read

AI Isn’t a Luxury Anymore. It’s the New Baseline for ISPs

Ella Pratti: Apr 11, 2025

Imagine you’re in a high-stakes race where everyone around you is speeding ahead in fully loaded jets, and you’re still pedaling a bike. That’s where...

2 min read

E-Commerce for ISPs: How AI is Transforming Customer Engagement

Lindsay.K: Jan 24, 2025

Watch the latest Behind The Blog Episode or keep reading to learn more about how Sonar + Actifai are challenging the norm of how broadband providers...

2 min read

Rethinking Customer Acquisition for Broadband Providers

Thomas Sullivan: Nov 18, 2024

Imagine you’re a customer looking to sign up for internet service. You’re faced with a basic web form offering little to no guidance. No personalized...

1 min read

How Broadband Providers Can Navigate Rising Subscriber Expectations on a Budget

Thomas Sullivan: Nov 14, 2024

Did you know that 16% of digital households are planning to cut back on their broadband spending? Yet, at the same time, subscribers' expectations...