Reduced support on Victoria & Memorial Day

May 19, 2018 by Simon Westlake

Please note that our Canadian staff will observe Victoria Day on Monday, May 21 and our U.S. staff will observe Memorial Day on Monday, May 28th. Our support lines will remain open on both days. However, you might see a small increase in response time. We appreciate your patience as we will work diligently to resolve any tickets or support issues.

Once again, we would like to thank all of our customers for their continued support, and if you have any questions about the holiday staffing, or any other requirements, our support team is always glad to be of service. You can reach us from 9:00 am to 5:00 pm (CST), Monday to Friday, by phone or by contacting you for your continued support.

Sonar 1.7 out now!

Apr 18, 2018 by Simon Westlake

Sonar 1.7 is out now! The big new feature in 1.7 is geofencing for scheduling, but you can check out the entire changelog here. We're still hard at work on Sonar version 2.0 - I hope you enjoy 1.7, and there'll be more news coming soon!

Welcome to the latest Sonar team members!

Apr 12, 2018 by Simon Westlake

I'm very happy to officially welcome two new members to the Sonar team - Shane MacDonald, previously Senior Accounts Manager at KP Performance, and Jimmy Thomson, previously Professional Services Manager at CDW.

Shane has been with KP Performance since the beginning, and has been instrumental in the growth of the company from a tiny startup to a huge manufacturer that was recently acquired by Infinite Electronics. Shane brings an enormous knowledge of the fixed wireless ISP industry with him, and I can't wait to see what he can do with Sonar! Shane will be primarily working on business growth and development - this means helping us figure out what direction we should be taking the software and the company to best serve all our customers.

Sonar 1.6 coming soon!

Mar 18, 2018 by Simon Westlake

Sonar 1.6 will be out in the next few days, bringing integration with Incognito for DOCSIS provisioning. We're excited to see what the cable operators out there using Sonar can do with this new integration!

There are many more improvements in 1.6, including streamlined Telrad provisioning, significantly improved map performance (especially for operators with 100k+ subscribers mapped), tons of new webhooks, search improvements, generation of the FCC form 477 voice report, and more.

Joint Preseem/Sonar webinar

Feb 1, 2018 by Simon Westlake

I'll be presenting a joint webinar with Preseem on February 13th - hope you can attend!

The webinar will cover new features in Sonar 1.5, and how you can use Preseem along with Sonar to enforce Quality of Experience monitoring and queue management for your subscribers.

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