Field technicians play an integral role in the telecommunications industry and perform various tasks, including installations, repairs, and maintenance. Given the importance of their work, field technicians need to be highly efficient, accurate, and accountable. One effective way to achieve these goals is by using task templates. Task templates are a simple yet powerful tool that can help field [...]
A dispatcher is a person behind the scenes who helps field technicians execute their onsite jobs. They are heavily relied on to make sure the field technicians have everything they need to complete a job order. This may involve scheduling appointments, ensuring equipment, proper routing, etc. They are responsible for understanding the customers' timely needs and their technician's availability. [...]
As an Internet Service Provider, it's imperative to regularly assess your current technology stack to ensure it's still meeting your needs and supporting your growth. Field technician software is an integral part of many businesses, but it's not uncommon for ISPs to outgrow their current solution. If you're starting to experience limitations with your field technician software, it may [...]
As an Internet Service Provider, it is essential to keep up with your company’s key performance indicators, also known as KPIs. KPIs help with assessing many key factors within your business, such as when you need to hire more staff, expand your coverage, or perhaps extend your support hours. KPIs are productive indicators for keeping track of your [...]
Scheduling field technicians is unlike scheduling a member of your office staff; it comes with considerations of drive time, stock levels, and the length of time a job will take, amongst a number of other nuances. Without being mindful of the time taken for a technician to drive between appointments, you risk losing space in their day that [...]
With the rapid advancement in technology comes a shorter depreciation period. Combining this with an ever-growing population means that natural evolution is an expanding field service industry. However, this expansion also comes with enhancement; gone are the days of solely servicing copper phone lines with minimal customer interaction. Field technicians are now relied on to act as the [...]
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