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Customer support is critical to the sustained growth of an Internet Service Provider as it directly impacts customer satisfaction and loyalty. However, managing large volumes of support tickets can be challenging, especially for small teams’ with...
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February 9th, 2023 We are very excited to inform you that our SMS Notifications feature is out of beta testing and now officially available to all in...
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As an Internet Service Provider, it’s imperative to regularly assess your current technology stack to ensure it’s still meeting your needs and...
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When deploying a new fiber network or upgrading an existing one, managing expenses carefully is key to ensuring the project stays within budget. To...
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We recently hosted our annual Sonar Hackathon, which allows our developers to compete and turn their ideas into experiments, explore new features,...
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Single Sign-On (SSO) is an authentication method that allows users to access multiple applications with a single set of credentials. The main...
January 5th, 2023 On Thursday, January 5th, we will release a feature that allows users to select which screen in Sonar they’d like their landing...
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During periods of high inflation, the procurement department’s ability to reduce costs and protect margins is crucial for business success. In recent...
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As we approach a new year, there are many things you may look to improve in your business and marketing strategy to exceed your goals from the...
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FRISCO, Texas, December 23, 2022 – Blue Star Innovation Partners (“BSIP”), a growth focused investment firm that partners with leading software and...
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Monitoring your network is an essential part of operating a successful ISP. Whether deploying Fiber to the home or a Wireless point to multipoint...
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It’s undeniable that cash flow is the backbone of any business, and that includes Internet Service Providers. Whether you are delivering service via...
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Do you find it increasingly difficult to keep track of your company’s inventory? Keeping track of out-of-stock items wastes valuable time and...
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FRISCO, Texas, Aug. 23, 2022 — Sonar Software Inc., a leading provider of BSS & OSS solutions for Internet Service Providers, announced today that...
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In today’s competitive broadband market, multi-dwelling units (MDUs) are emerging as an untapped goldmine. With the right strategies, internet...
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In today’s ISP market, growth is happening faster than ever. Competition is fierce, and companies are expanding by merging, acquiring, and bringing...
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Financial health is the cornerstone for an Internet Service Providers’ capacity to deliver a quality customer experience, remain competitive, and...
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Cybersecurity is becoming a daily battle for businesses and customers alike. While Customers will run virus scans, avoid suspicious links and use...
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Customer service is an essential part of your brand reputation and business growth. Without exceptional customer support, your company won’t thrive,...
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In today’s highly competitive environment, with multiple companies having near identical offerings, it can be difficult to stand out from the crowd;...
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As industries grow increasingly digital and customer expectations rise, managing field operations effectively has become more crucial than ever. In...
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One of the most popular puzzles of the ’70s was the Rubik’s Cube. In 1974 the Rubik’s Cube was invented by Ernő Rubik and would go on to live in...
