4 min read
Whether you’re a large or small Internet Service Provider, your company’s underlying goal is to grow. While expanding into new markets can be an effective way to leverage your core business for growth, before jumping in, there are many things to...
3 min read
Attracting new customers to your service offerings can be a challenge, whether you’re an established player in the market or a new entrant. Balancing...
4 min read
Whether you’ve been in customer service for years or are freshly starting out, you’ve likely heard some reference to new customers costing more than...
10 min read
Let’s go over a scenario that may sound familiar: Accounting software open on one window, calendar on another with reminders frequently going off so...
3 min read
Cybercrime has vastly changed in the last 20 years, and the way we protect ourselves has had to change too. These days, hackers are using...
5 min read
For a long time, Sonar has handled DHCP and option 82 requests for large networks using the Sonar DHCP Batcher. Now, this functionality has been...
3 min read
Remember the good old days when software was deployed on physical servers and then tucked away in a cabinet or data center? More often than not tens,...
3 min read
Operating an Internet Service Provider is becoming an increasingly competitive industry – with both American and Canadian governments providing...
13 min read
There’s never been a greater need for software that can support multiple brands and multiple entities than there is in the current ISP market space....
4 min read
Scheduling field technicians is unlike scheduling a member of your office staff; it comes with considerations of drive time, stock levels, and the...
4 min read
One of the leading causes of errors and accidents in the workplace is human error, just your regular run-of-the-mill mistake, and the reason for this...
3 min read
In other blog posts, such as the Quality of Experience Impact on Reducing Customer Churn, how Sonar facilitates customer retention has been...
12 min read
Have you ever read the release notes for a new piece of software or app? It’s very common that, amongst the specific changes and improvements, that...
3 min read
Customer satisfaction is the driving force behind increasing revenue. For some industries, a small increase to client satisfaction can result in...
4 min read
With the rapid advancement in technology comes a shorter depreciation period. Combining this with an ever-growing population means that natural...
3 min read
If you’ve ever subscribed to a provider offering Software-as-a-Service, you’ve likely had the pleasure (or displeasure, depending) of using a...
6 min read
Scaling timeseries data is a painful endeavor, and one we’ve had to deal with since the early days of Sonar. In this post, I’ll walk you through some...
4 min read
Legacy software is, contrary to the definition of “Legacy”, generally regarded in a fairly negative fashion. Whether from an operability standpoint,...
3 min read
Although there is significant debate on how frequently individuals change careers, due to the opacity of what actually constitutes a “career change”,...
4 min read
Cloud-based solutions, cloud-based security, and Software as a Service (Saas) are all terms that grow increasingly more common and are quickly...
3 min read
Whether you’re a new Internet Service Provider or you’ve been serving customers for some time but want details about exactly what Sonar does for your...
8 min read
So, you want to contribute a device mapper to the Sonar poller. Great! Here’s a walk through on how to get started. First, you’ll need a copy of the...
