Top Field Service Metrics Fiber Providers Should Be Tracking

As a Fiber Internet Service Provider, it is imperative to stay up-to-date on your company’s key performance indicators (KPIs), which serve as invaluable benchmarks for evaluating various facets of your business. These metrics are instrumental in making informed decisions, whether they pertain to scaling your workforce, expanding coverage, or adjusting support hours. KPIs function as effective indicators for [...]

By |2024-03-06T12:47:35-06:00January 12, 2024|Field Operations|

Inventory Management KPIs that Internet Service Providers Should be Tracking

In a previously created guide, we showcased how you can use Key Performance Indicators to track the overall effectiveness of your organization, focusing mostly on customer satisfaction and customer support statistics. While that is a very common interpretation of how KPIs can be applied to support your business, it’s far from the only way. To maximize organizational efficiency and [...]

By |2023-11-17T15:20:15-06:00August 9, 2022|Inventory and Procurement|
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